I made the move for ethical reasons but was able to halve my phone bill. Transition to the new SIM and transfer of my phone number was very quick and seamless. I’ve shared your link with friends, fami... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What a wonderful patient and clever real human being. I was helped throughout the process of finding an error in my SIM card with gentle and kind patience. I am feeling grateful, which is strange beca... See more
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Extremely easy to order & start using. Called customer service to ask a few questions. They were really helpful & friendly. Just using as a backup SIM at the moment while I check out reception but wi... See more
Company replied
Very easy to switch to Ecotalk and moving to an eSIM for the first time went smoothly. As I signed up on a Friday afternoon my old number wasn’t switched over until the following Monday but the websit... See more
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Company details
Written by the company
Ecotalk is the world's only network operator to use its profits to protect nature 💚 We were set up to help protect nature in Britain. Instead of paying our profit to shareholders, we invest it in projects that benefit Britain’s natural ecosystems, from woodlands to wildflower meadows, and scrubland to rainforests.
Contact info
Ecotalk Limited, Lion House, Rowcroft, GL5 3BY, Stroud, United Kingdom
- 0333 800 5500
- home@ecotalk.co.uk
- ecotalk.co.uk
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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The offer is very appealing and I was…
The offer is very appealing and I was very keen to support EcoTalk's ethos. Sadly, I struggled to install the digital SIM for some reason, even though the adviser I spoke to over the phone was very supportive. In the end, because my digital knowledge is limited, I switched to EE as there is an EE shop near where I live who I can visit in person if ever needed. Thank you, Ecotalk. I hope to rejoin you in the future and that many others will too.
May 31, 2026
Reply from Ecotalk
Hi Stella,
We're sorry to hear that you experienced difficulties installing your eSIM, although we're pleased that our adviser was able to provide helpful support during the process. We understand that digital setup can sometimes be challenging.
We're grateful for your kind words about our ethos and environmental mission. We truly appreciate that you gave us a try and are delighted to hear that you may consider re-joining us in the future.
Best wishes,
Ecotalk Team
This is how phone companies should be
I have long been disturbed by the capacity for environmental destruction of mobile phone technology and the horrible corporate faces of all the phone companies. It is with delight that I can change to a provider who shows at least some recognition of this and which is actively addressing environmental issues. Also the idea of not increasing prices shows a consideration and respect for its users which other prividers would do well to emulate. Plus Chris Packham likes it.
May 31, 2026
Reply from Ecotalk
Hi John,
Thank you for your lovely review!
We're pleased that our approach to pricing and avoiding annual price rises is something you value. We aim to treat our customers fairly and provide a service that reflects the values we stand for.
Thanks for being with us!
To buy 1G of extra data was very…
To buy 1G of extra data was very expensive and I am now paying double a month for a tenth of the data in my son's SIM only plan.
Also you cannot change your plan online and the telephone lines are not open on a Sunday.
Environmentally conscious services are more expensive, and it is great that the profits are going to wildlife preservation, but Ecotalk to be really succesful, surely need to be more competitive.
Person whom I spoke to was very pleasant and helpful.
May 22, 2026
Reply from Ecotalk
Hi Amanda,
Thank you for taking the time to leave feedback. We're sorry to hear that you were disappointed with the cost of additional data and the lack of online account management options.
We understand how important flexibility and value are when choosing a mobile provider. We're pleased to hear that the member of our team you spoke with was pleasant and helpful, and we'll be sure to pass on your comments.
We're also excited to share that we are currently working on introducing more online account features, which will make it easier for customers to manage their plans and services without needing to call us. Keep an eye on our social media and website for the release of these features!
Your feedback regarding pricing and plan competitiveness is appreciated and has been shared with the relevant teams. Thank you for supporting our mission to fund wildlife conservation, and we're sorry that your experience did not fully meet your expectations on this occasion.
Kind regards,
Ecotalk Team
I signed up to help wildlife
I signed up to help wildlife. The sign up wasn't quite seamless but the members of staff I spoke to were helpful and kind. And no terrible music to listen to if you have a short wait. I asked what bird it was and the member of staff told me, and said everyone asks that! Great service, no connection issues as ecotalk use the same network I was on before.
My dream was always to buy land and rewild it. Ecotalk have done just that. Shareholders have feathers, wings and fur...
May 14, 2026
Unprompted review
Reply from Ecotalk
Hi Sara,
Thank you for your review.
We're pleased that our team could assist you along the way and that your service has been running smoothly. It's wonderful to hear that our commitment to supporting nature resonates with you.
Thanks for being with us!
Definitely recommend ☆☆☆☆☆
Bought 2 sims for my kids, one no data the other an e-Sim with data.
Few bumps with working out set up but they've been consistently quick to reply, so helpful/ easy, and pick up the phone when easier to talk to someone! What a joy.
Once sims were sorted, signal is working great on both phones.
Love that they're Simple/ straightforward/ very fair prices/ rollo h 30 day contracts/ responsive/ pro-actively ethical 💚
Thanks EcoTalk. I'm going to move mine across too.
June 10, 2026
Unprompted review
Reply from Ecotalk
Hi Vel,
Thank you for such a thoughtful review.
We're delighted our team could help make the setup process as smooth as possible and that everything is now running well. It means a lot to hear that our approach, values, and customer support have made a positive impression.
Thanks for choosing us!
Reply from Ecotalk
Hi Tybulus,
Thank you for your feedback. We're pleased to hear the service met your needs, and we appreciate you taking the time to share your experience.
Thanks for being with us!
Do something amazing!
Just signed up. What an easy way to do some AMAZING for the environment and save money too. Fabulous network coverage. Really happy with the company and its ethos.
June 9, 2026
Unprompted review
Reply from Ecotalk
Hi there,
Thank you for your kind words and for choosing to join us. We're thrilled to hear you're pleased with your experience so far and that our mission resonates with you.
Thanks for being with us!
A great service and helps nature!
Switching to Ecotalk was very easy. Once I received my SIM card it was all done the following day and I kept my original number. My reception is good and I can use WiFi calling from home as I live in an area with no mobile signal. A great price for my rolling monthly contract but the main reason I switched to Ecotalk is that all profits go to helping nature. Brilliant!
May 30, 2026
Reply from Ecotalk
Hi Peter,
Thank you for your wonderful feedback. We're delighted that you've had such a positive experience and that our values were an important part of your decision to join us. Your support helps make a real difference!
Thanks for being with us!
Reply from Ecotalk
Hi Teresa,
Thank you for your kind feedback.
We're delighted to hear everything went smoothly and appreciate you choosing us as your provider.
Thanks for being with us!
It happened quickly and flawlessly
It happened quickly and flawlessly. I saw the ad on Thursday afternoon and got a PAC code from my old supplier that evening. I requested a SIM from Ecotalk and it arrived the next day (Friday) and by Monday I was using Ecotalk. Great service and simple to change over.
May 29, 2026
Reply from Ecotalk
Thank you for your amazing 5-star review Robin! We're delighted to hear that your switch to Ecotalk was quick and seamless. It's great to know that your SIM arrived promptly and that you were up and running within just a few days. Thank you for choosing Ecotalk and for taking the time to share your experience!
Reply from Ecotalk
Hi there, thank you for taking the time to leave us a review! It's great to hear that the switch was straightforward and that our customer service team made a positive impression. We really appreciate your support!
Easy handover from my previous mobile…
Easy handover from my previous mobile service, Sim arrived within a day of sending request.
Set up monthly payment and have had no problems whatsoever.
Low cost and promising to not increase prices. Best of all it’s supporting wildlife in the UK.
June 8, 2026
Unprompted review
Reply from Ecotalk
Thank you so much for your 5-star review Donna! We're really pleased to hear that your switch from your previous provider was smooth and that your SIM arrived quickly. It's great to know that setting up your monthly plan has been hassle-free and that you're happy with the service.
We also really appreciate your support for our mission to help protect and restore wildlife habitats here in the UK — it means a lot to us. Thanks for choosing Ecotalk and for being part of the community.
It was quick and easy to join
It was quick and easy to join. Customer service is by friendly, helpful and efficient humans.
May 27, 2026
Reply from Ecotalk
Hi Daniela, thanks for taking the time to leave us a review! It's great to hear that getting started with Ecotalk was straightforward and that our team was able to provide the support you needed. We'll be sure to pass your kind comments on to our customer service team. Thanks for choosing Ecotalk!
Every business model should be this
Quick & easy transition, great 5g coverage & good pricing. But, the big factor of helping rewilding, & biodiversity, through increasing habitat is the major bonus. Good for me, you, the planet & all species in the plant & animal world.
May 28, 2026
Reply from Ecotalk
Hi Chris,
Thank you for your lovely review! We're delighted to hear that you found the switch to Ecotalk quick and easy, and that you're enjoying our 5G coverage and great value.
It's wonderful to know that our commitment to supporting rewilding and biodiversity is important to you too. Thank you for helping us make a positive difference for wildlife and the environment.
Thanks for being part of the Ecotalk community!
Reply from Ecotalk
Hi Dan, thank you for taking the time to leave us a 5-star review! We're delighted to hear that you found the switch to Ecotalk very easy and that you're happy with the service. Thanks for joining us!
Excellent so far
Very easy to switch from my previous provider and keep my old number.
My sim came through by post within a few days of signing up to EcoTalk. The coverage is far better than my previous provider. I love the fact EcoTalk give back to nature in the UK, which was a deciding factor on switching Very happy with the service so far
May 27, 2026
Reply from Ecotalk
Hi Mandy,
Thank you for your kind review!
We're so pleased to hear everything went smoothly and that you're enjoying the service. Your support helps us continue funding projects that restore nature across the UK, and we're delighted to have you with us!
Thanks for choosing Ecotalk!
Very easy switch over
Very easy switch over, great customer service. There is literally no down-side to switching to Ecotalk and the benefits for wildlife and land use are fantastic! What are you waiting for?
May 25, 2026
Reply from Ecotalk
Hi Leilah,
Thank you for your wonderful review and for your support.
We're delighted you've had a smooth experience with us, and it means a lot to know you value the positive impact we're helping to create.
Thanks for being with us!
So easy to switch
So easy to switch, and getting through to customer services was a breeze- speaking to a real person who was polite, helpful and patient. So much cheaper than my old provider, and I'm looking forward to hearing how their re-wilding programme is going
June 5, 2026
Unprompted review
Reply from Ecotalk
Hi Helen,
Thank you for your kind review!
We're delighted you've had such a positive experience so far and that our team could help make the process straightforward. We really appreciate your support!
Thanks for being with us!
Prompt and accurate response to email request
Prompt and accurate response to my request. The customer service lines were busy, so I sent an account bundle request by email. This was picked up and the request actioned within the hour, with a friendly email response confirming. Great service!
June 5, 2026
Unprompted review
Reply from Ecotalk
Hi Philip,
Thank you for your 5* review.
We're delighted we could help quickly and efficiently, and it's great to know you had a positive experience with our team. We really appreciate your support.
Thanks for being with us!
Reply from Ecotalk
Hi Annette,
Thanks for your 5* review!
We're so pleased you've had a positive experience with us, and we appreciate your support.
Thank you for choosing Ecotalk!
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