I made the move for ethical reasons but was able to halve my phone bill. Transition to the new SIM and transfer of my phone number was very quick and seamless. I’ve shared your link with friends, fami... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What a wonderful patient and clever real human being. I was helped throughout the process of finding an error in my SIM card with gentle and kind patience. I am feeling grateful, which is strange beca... See more
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Extremely easy to order & start using. Called customer service to ask a few questions. They were really helpful & friendly. Just using as a backup SIM at the moment while I check out reception but wi... See more
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Very easy to switch to Ecotalk and moving to an eSIM for the first time went smoothly. As I signed up on a Friday afternoon my old number wasn’t switched over until the following Monday but the websit... See more
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Company details
Written by the company
Ecotalk is the world's only network operator to use its profits to protect nature 💚 We were set up to help protect nature in Britain. Instead of paying our profit to shareholders, we invest it in projects that benefit Britain’s natural ecosystems, from woodlands to wildflower meadows, and scrubland to rainforests.
Contact info
Ecotalk Limited, Lion House, Rowcroft, GL5 3BY, Stroud, United Kingdom
- 0333 800 5500
- home@ecotalk.co.uk
- ecotalk.co.uk
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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I received well informed information…
I received well informed information and was dealt with politely and efficiently.
April 24, 2026
Reply from Ecotalk
Hi there,
Thank you for your kind review.
We’re really pleased to hear that you received clear information and that our team supported you in a polite and efficient manner. Providing helpful and straightforward assistance is something we always aim for, so your feedback is greatly appreciated.
Thank you again for taking the time to share your experience.
Kind regards,
Ecotalk Team
I love eco talk and all it stands for
I love eco talk and all it stands for
My network coverage is great and if you want to contact ecotalk you get to speak with a real person - always helpful and friendly ✨💫
October 6, 2025
Reply from Ecotalk
Hi there,
Thank you so much for your lovely review!
We’re delighted to hear that you’re enjoying the network coverage and that our customer service team has made such a positive impression. We believe speaking to a real, friendly, and helpful person should always be part of good customer service, so your comments really mean a lot to us.
It’s also wonderful to know that you support what Ecotalk stands for and the positive impact we’re working to make for nature restoration.
Thank you again for being part of the Ecotalk community ✨
Kind regards,
Ecotalk Team
Tech savvy, not!
Have had to figure out how to get off a sky tariff linked to ex partner, getting pac, wasn’t easy as he ran the account. I had to choose a new provider, but old and useless as tech. Saw the ads and thought, great I can just get a sim, pop it in my phone, keep my number. Brilliant. Even I could do that!
Absolute bonus, now my monthly subscription is doing good for nature, for the price of 3 coffees a month. So far after a month, no issues at all with coverage. Very pleased.
April 30, 2026
Reply from Ecotalk
Hi there,
Thank you so much for sharing your experience with us.
We understand that changing providers and dealing with PAC transfers can sometimes feel overwhelming, especially in difficult circumstances, so we’re really pleased to hear that switching to Ecotalk was simple and straightforward for you.
It’s fantastic to know you’ve been happy with the coverage and that everything has been running smoothly so far. We also love your comparison of helping nature “for the price of 3 coffees a month” — it’s a wonderful way of putting it, and it’s exactly the kind of positive impact we hope to create together with our customers.
Thank you again for choosing Ecotalk and for supporting nature restoration through your mobile plan.
Kind regards,
Ecotalk Team
I've switched to Ecotalk because of environmental concerns
I've switched to Ecotalk because of their environmental credentials and recommendation from Chris Packham. I had to wait for the end of my contract with 3 but the subsequent changeover was straightforward. Ecotalk handled the cancellation and transfer of my old number. The switch would have been even easier if I'd read the instructions properly as I delayed activating my new account in error. My main concern in switching was regarding the signal strength as the map suggested in my area it would be a poor signal indoors, but my connection via wifi works well. It's early days but so far I've had a good signal when out and about. I live in a semi rural situation and I was encouraged to try Ecotalk after the advisor confirmed I would have a trial period before fully committing. Customer service via email was prompt and helpful. I'm really glad I've made the switch.
April 23, 2026
Reply from Ecotalk
Hi Janette,
Thank you so much for taking the time to leave such a thoughtful review.
We’re delighted to hear that you chose to switch to Ecotalk because of our environmental mission and recommendation from Chris Packham, and it’s great to know that the transfer process went smoothly overall. We’re pleased our team could help make the switch straightforward, including handling your number transfer and cancellation with your previous provider.
We also really appreciate you sharing your experience regarding signal coverage in a semi-rural area. We understand this can be a concern when moving networks, so it’s fantastic to hear that both your WiFi calling and day-to-day coverage have been working well so far.
Thank you as well for your kind words about our customer service team — we’re always happy to help and want customers to feel confident before making the move to Ecotalk.
We’re so glad you made the switch and hope you continue enjoying the service while helping to support nature restoration through your account.
Kind regards,
Ecotalk Team
Excellent Service and for a Cause
Excellent Service and for a Cause
Not only is it fantastic quality product, it saves me money and it's not putting money in shareholder's pockets, it's doing our world some good.
March 5, 2026
Unprompted review
Reply from Ecotalk
Hi David,
Thank you so much for your fantastic review!
We’re delighted to hear that you’re happy with both the quality of the service and the value it provides. It means a great deal to us that you also appreciate our mission to use profits to support environmental restoration rather than shareholders.
Knowing our customers feel they’re making a positive difference simply by choosing Ecotalk is exactly why we do what we do.
Thank you again for your support!
Kind regards,
Ecotalk Team
Took a while to get through on the…
Took a while to get through on the phone. However, problem was resolved without any fuss.
April 21, 2026
Reply from Ecotalk
Hi Stephen,
Thank you for taking the time to leave a review.
We’re sorry that it took a little while to get through to us on the phone, but we’re pleased to hear that your issue was resolved quickly and without any hassle once you reached our team.
We really appreciate your feedback and your patience, and we’ll continue working to improve our response times.
Kind regards,
Ecotalk Team
The best
It’s so good to be able to relax and know that my money is helping to protect the environment instead of going to shareholders. The service is great and coverage is fine, especially as it uses the EE service.
May 8, 2026
Unprompted review
Reply from Ecotalk
Hi Lee,
Thank you so much for your wonderful review!
We’re delighted to hear that you’re enjoying both the service and coverage, and that you value the positive environmental impact your support helps create. Knowing our customers appreciate that profits go towards nature restoration rather than shareholders truly means a lot to us.
It’s fantastic to hear you’ve also had a great experience with the network coverage and overall service.
Thank you again for choosing Ecotalk and for supporting a greener future!
Kind regards,
Ecotalk Team
Very good customer service
Very good customer service, thanks to Sheri for dealing quickly with my question about upgrading my data package.
Ecotalk also offers competitive broadband deals, and all profits go to nature restoration! Brilliant.
May 7, 2026
Unprompted review
Reply from Ecotalk
Hi there,
Thank you so much for your lovely review!
We’re delighted to hear that you had a positive experience with our customer service team, and we’ll be sure to pass your kind comments on to Sheri — she’ll be thrilled to hear this.
It’s also fantastic to know you’re happy with our broadband pricing and our mission to support nature restoration through every customer account. Your support really does help make a difference.
Thanks again for choosing Ecotalk!
Kind regards,
Ecotalk Team
Smooth swap to Ecotalk
Smooth swap to Ecotalk. £22 per month unlimited everything, price fixed for life. Used to be on EE, was happy with everything but price, switched to Ecotalk, same network, happy customer. Glad profits are going to rewilding...
April 27, 2026
Reply from Ecotalk
Thank you so much for taking the time to leave us a review. We’re delighted to hear your switch to Ecotalk was a smooth one and that you’re enjoying the same reliable coverage whilst paying a fairer price.
It’s especially lovely to hear that our mission resonates with you too. Every customer helps support vital rewilding and conservation projects, so by choosing Ecotalk you really are helping nature recover.
We’re very grateful to have you with us!
Easy and simple to change to ecotalk
April 27, 2026
Reply from Ecotalk
Thank you Hannah for sharing your experience. We are glad your switch went smoothly. Thanks again!
Poor customer service
Service etc all fine. Cost is good. But when I needed to top up my data allowance it took an entire working week to sort out - you have to email them and wait for an agent to top it up manually - leaving me with data for only one day before my contract renewed anyway. Really disappointed with this waste of £4 for 1GB to use in 1 day. They refused to refund it after I’d pointed out most of the time I needed the data for had already passed. Bigger brands would have done this much better. It’s a shame as I was really keen on the eco side of it all.
May 7, 2026
Unprompted review
Reply from Ecotalk
Hi Nick,
Thank you for taking the time to leave your feedback. We’re really pleased to hear that you’ve been happy with both the service and the value we offer, and we’re sorry to hear about your experience when trying to purchase additional data.
We completely understand your frustration regarding the delay in processing the add-on, especially as it meant you were only able to use the data for a short period before your allowance renewed. At present, data add-ons do need to be applied manually by our team, but we appreciate that this is not always as quick or convenient as it should be.
We are actively working on improvements to our online account experience and hope to introduce the ability for customers to purchase and manage data add-ons directly through their online account in the near future. We hope this will make the process much faster and more seamless going forward.
We do appreciate your feedback, as it helps us identify where we need to improve, and we’re sorry that this experience left you disappointed.
Kind regards,
The Ecotalk Team
All Round Excellent
Excellent customer service (thank you Emily), very quick and helpful responses with any queries. That's on top of the brilliant moral side of the company too! Couldn't recommend them enough, switching was extremely straightforward.
May 7, 2026
Unprompted review
Reply from Ecotalk
Hi JG,
Thank you so much for your kind words and support. It’s wonderful to hear that your experience has been such a positive one from both a service and switching perspective.
Thank you for your recommendation and for choosing Ecotalk!
Weird mobile number issue
Had an issue with my mobile number reverting to replaced SIM number. Called helpdesk and the very nice Emily understood my issue and emailed me the solution within minutes.
May 5, 2026
Unprompted review
Reply from Ecotalk
Hi Joy,
Thank you for taking the time to leave your feedback. We’re really pleased to hear the issue was resolved quickly and efficiently for you.
We truly appreciate your support and are delighted to have you with Ecotalk!
Good signal experience so far (only a…
Good signal experience so far (only a day in…) but this review is for EcoTalk’s exemplary customer service. I’ve spoken to them twice now & both times got a cheery, empathetic human who was clearly keen to given the kind of service they would want to receive themselves. Neither one felt FOR EVEN A SECOND that they were quoting a script or spouting platitudes they’d been taught in training. Just real people listening to your questions & solving them for you. In a world of cynical corporate shittery, this is IMMENSELY refreshing & very impressive. Can’t credit them all enough; will definitely be recommending EcoTalk to friends.👏👏👏
May 6, 2026
Unprompted review
Reply from Ecotalk
Hi there,
Thank you so much for taking the time to leave such thoughtful feedback. It genuinely means a lot to our team.
We’re also delighted to hear your service has started well, and we really appreciate your recommendation and support.
Welcome to Ecotalk!
Bicause good
April 26, 2026
Reply from Ecotalk
Thanks for your review and for joining Ecotalk Cristian!
The sign up easy. Customer service awesome.
The sign up process and sorting out of my minor hiccups were sorted swiftly and professionally. The entire customer service process implies that they've got people there rather than robots, which is awesome.
May 4, 2026
Unprompted review
Reply from Ecotalk
Thank you Mr Arvidson for this lovely review! We're pleased to hear that our customer service team were able to assist you quickly and in a professional manner. Having a real, human team to support customers is something we are proud of, so we are very pleased to hear that it is valued. Thanks again!
Super happy to be supporting nature…
Super happy to be supporting nature through Ecotalk. Oh, and also getting a great mobile service at a really good price. Can’t lose.
May 4, 2026
Unprompted review
Reply from Ecotalk
Thank you for your fantastic review!
We’re really happy to hear you’re enjoying both the mobile service and the fact that your support is helping fund projects that protect and restore nature.
Thanks again for your support!
Just very easy
April 24, 2026
Reply from Ecotalk
Thank you for your review!
We’re really glad to hear you found everything nice and easy as that’s exactly what we aim for.
Thanks again for choosing Ecotalk!
Prompt and helpful customer service …
I needed to find out some information regarding my account, so emailed Ecotalk. I received a prompt and very helpful reply.
April 22, 2026
Unprompted review
Reply from Ecotalk
Thank you for your lovely review!
We’re really pleased to hear that you received a prompt and helpful response from our team. Providing clear and timely support is something we always aim for, so it’s great to know we delivered on that for you.
Thanks again for taking the time to share your experience!
The switch to Ecotalk is super easy
The switch to Ecotalk is super easy, and you are a breathe of fresh air, in your support of what matters most in this world: Trees and the natural world which provides our fresh air!!
April 21, 2026
Reply from Ecotalk
Thank you so much for your kind words!
We’re delighted to hear that you found the switch to Ecotalk so easy, and it really means a lot to us that you value our focus on protecting trees and the natural world. That mission is at the heart of everything we do, so your support truly makes a difference.
We’re so pleased to have you with us!
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