ecourier air Reviews 

I was supposed to receive my delayed luggage but the driver didn't not turn up to do the delivery as he couldn't be bothered as it was Sunday apparently. I then had to go all the way to the depot to pick it up myself under bad weather conditions.

This company is unprofessional and not to be trusted. I will inform airlines so that they may review their contracts with this company.

Impossible to reach company: Tried livechat- cut off, Phone-cut off: Email - no response: Tracking-not accurate, airtag was accurate..still awaiting delivery day after due & 3 days after flight landed.

Took four days to deliver, website with incorrect information or even no information. Unreachable customer service, no answers to emails, website form, or phone calls (two hours in the waiting line with no response). Worst service I have ever experienced. Would give zero stars if possible. How can one be proud of such a bad firm?

One star because zero is not an option. Nonexistent customer service and unreachable company. My baggage was delayed and BA unfortunately picked this company to deliver my bag to me. I have a medical condition and all my medication is in my bag and I was informed I would get my bag the next day. It has now been 48 hrs, I have sent emails through my email and British Airways and airport assistance staff, tried calling 10 times and STILL NO WORD BAC. There phone lines are a joke as no one is actually working them, get disconnected after holding the line for half an hour. Airport staff told me my bag was picked up two days ago. They provided a useless tracking link and window of delivery, which I was home for and then have the audacity to say they tried to deliver but no one was available. Im currently still waiting on my luggage with my medication in it and if something were to happen due to me not taking my meds I will be taking legal action.

How bad can a company be.

Nobody answers phone
Dreadful app.
Bof just closes.

No automated updates provided.

Will I ever see my bag again after teaching the depot 5 days ago….. I doubt it. Probably the worst experience in years

Tracking app says my bad still at the depot and also says it was to be delivered last night and hasnt. No one answers the phone, the live chat just ends with no reply, and emails remain unanswered

Hey team I have already emailed you multiple times. A suggestion to answer emails instead of TP reviews?

BA - I know the service has declined, but I didn’t think it would be so bad. Why are you entrusting such incompetent people with your services ? It reflects on you.
Where is my luggage?
Firstly, BA decides to NOT BOARD ALL BUSINESS CLASS passenger luggage’s- great work- now no ability to get in touch with e courier and your staff has no idea when / where the luggage is!
Deplorable. I have reported to trading standards, and recommend others to do the same.
I’ve been on the phone for 30 minutes trying to get in touch- my luggage says delivered but IT IS NOT HERE.
Please someone reach out and resolve this for clients.

Useless completely

eCourier Air were contracted to deliver my delayed suitcase on behalf of British Airways and failed spectacularly.

Despite the driver being in Portsmouth (Toronto Road) — around 10–15 minutes from my address — the delivery was not attempted. Instead, the driver completed a drop in Hayling Island, ended his shift, and then returned to London, leaving our suitcase undelivered.

We were kept waiting all evening while the delivery window kept being pushed back later and later, with no explanation. The tracking clearly showed the driver was nearby, yet the delivery was simply skipped due to poor routing and planning.

This was a one-time, time-sensitive delivery, and eCourier Air proved incapable of completing it despite being in the correct city. There were no access issues, no missed contact, and no fault on our part — this was entirely down to courier incompetence.

We have now been forced to look into collecting the suitcase ourselves due to a complete lack of confidence in their service.

If an airline uses this courier, expect delays, poor planning, and failed deliveries!!

This is a terrible service. I was repeatedly sent emails telling me in correct information of when my item was to be delivered. On the day of delivery I received no notification nor any estimated time of arrival. The tracking app on their website does not provide accurate information. On delivery I requested to check the condition prior to accepting as per delivery note where driver refused. I have since received confirmation of delivery with a signature that is not mine confirming I received the item in good condition.

Having lost my luggage i couldnt fault British Airways on their response. However i felt this was undermined by Ecourier. To be notified that my luggage had been delivered, when there was no delivery due to a system error on me questioning the delivery, i then had to wait in all day for the next delivery. The tracking system was poor with no clear guidance of delivery time window. A call or text on route from the courier with an estimated delivery window would have been helpful.

Excellent service.

Drawback: I specifically asked the courier if there was anything I needed to sign and he said no. The proof of delivery email that I received choose my initials signing for receipt of my luggage. This is simply a forgery.

As it happens, it makes no difference in this case but it is, quite simply, illegal.& a criminal offence.

It's been 30 hours since I've been without my baggage, which means I'm missing everything, even my blood pressure medication. This has been the most challenging delivery experience I've faced.

I’m now 30 hours without my luggage. I’m without everything including my BP meds. Worst delivery I’ve ever experienced.

Tamsin was so super helpful and patient ,prompt answers and very supportive.
The driver also was very polite ,professional and friendly .
So satisfied with their service
Thank you so much

The case was delivered on time by a very polite guy.

Very easy to work with.

We are from Australia and have a luggage problem not helping our time in Wales. This company have been so helpful and doing their very best to help us through it and deliver our luggage to us that the airline misplaced.Thanks guys.

Very good communication - first class service.

Frequent tracking updates from the company and could track the van in real time. Delivery window was accurate.

The driver bringing our delayed (by Delta/BA) suitcases to our door was excellent. Called me on his arrival and had no issue waiting a couple of minutes for me to return home after I had to rush out for an emergency. He even offered to carry the cases upstairs for me. A real asset.