ecourier air Reviews 

The website wasn't offering the most useful information but the support agent was really helpful ancd clarified things for me. Assuming the lost luggage arrives in good time, this was good experience.

**Edit: delivery of said luggage was a frustrating experience. I was given delivery estimate of 15.13 - 17.13; the delivery didn't leave the depot until 15:43. At 17:13, my time of delivery became 18:13 - 20:13, it eventually arrived after 21:00!

Our driver Taneika really and truly saved the day. We traveled from Texas to England and our luggage got lost in Philadelphia. Taneika went out of her way to find the missing bag and take a picture, letting us know that it will be delivered. After trying many times to find it Taneika went above and beyond to care enough about all of my luggage. Truly thank you so so much for going above and beyond and may God bless you.

The advisor was very helpful and kept me informed as to what he was doing to help. Quick and efficient service

Very quick to connect and they were quick to amend the delivery address once I mentioned it wasn’t the delivery address we provided and was instead our home address.

Sorry to say that, although I was relieved to finally get my lost my luggage (13 days later, thanks British Airways!), the delivery experience was unexpectedly stressful. I had been told I would receive a phone call to arrange delivery. Instead I got ETAs from a link which, at about midday, said 16.03 to 18.03 and then four further delivery window delays until finally my luggage was delivered at 20.13. I didn't want to risk being out after so long (and an already stressful experience with BA) and as a result was unable to participate in a performance that afternoon. If only I had been told something like "not before 5pm" or even "not before 4pm", something realistic, I wouldn't have had a wasted day and the frustration of not being able to perform.

I have got a quick answer.

Super easy to use. Fast and efficient. Fabian was very helpful

Was unaware of this company until my bag got temporarily lost between LHR and EDI. Contents were crucial to me like anyone else. I had to contact them as I was moving around a bit. Every step of way they were great. Tracked my bag online. When I needed to leave early from my destination they got it there early. Thank you.

A pathetic service. Your customer service is appalling. My luggage arrived at 1:30pm and was not delivered. No one to call, the tracking doesn’t function. An expensive golf trip with no golf clubs.

Amazing customer service

The courier was very polite from the first convo. He made the experience better for me even though I missed my first day of conference.
Additionally the quick response on finding my luggage was a great hit with me.

Thanks again for the prompt service

The courier driver was incredibly nice and understanding, as well as all the staff I’ve had to talk to!

They messaged me to say my delivery will be between 1141hrs and 1341hrs. I am number 3, and the driver is at address 2. I waited till 1300, and now the driver is at address 18. A while later he's at address 10. Why on earth are we given these numbers if they are not followed in sequence. Eventually the delivery driver arrived at 1530, nearly 2 hours late. He would not come up the stairs to deliver my bag, says it's not his job? Really? Surely a delivery should be to the door of the address. This company is useless!

Excellent, clear communication.

Communication, information and support was poor throughout. My baggage was due to be delivered on the 1st, so I stayed in all day. I received no notification that this wasn’t going to happen. I had to make contact to find out what was happening. If I’d known my baggage was still at the depot I could have gone myself on the 1st. Instead I had to go and get it myself on the 2nd. Very little empathy or customer service for people who have gone through the stress of having their baggage lost.

Actual concern, action and effectiveness by those interacting with me was a 100% contrast to anyone I spoke with at BA, if I could ever get through to them.

As the secondary player in getting my belongings back to me, you did everything possible to find solutions. BA seemed to be unaware how badly they demonstrated and proved their incompetence.

The good news for you is you are certain to have considerable ongoing business from them...

Inquiry regarding delivery of lost baggage. Questions dealt with online efficiently and all answered well, reassuring me about where my bags are.

It was a relief to receive the link from you showing that my luggage had been found and tagged. After waiting overnight and all morning, I reached out by email and Vanessa called me to confirm she got my message and had changed the updated destination of my bags. It was the personal touch I needed after losing my luggage in a foreign country before a 2 week vacation.
Thank you so much. 💕

Kanika was extremely helpful and assisted me and made the effort to assist with my issues around locating and delivering my lost suitcase. Truly and highly appreciated. Thank you