engineer arrived a day late . found a further problem , system switched off . 2 months on still waiting .nothing heard so have had to contact ecovision to find out what is going on . could be a long... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The engineer who came to the house was Kevin O'Malley. He has been to us beforeand and and is an excellent advert for Ecovision. He is very competent, explains what he is doing and is always friendly... See more
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A few issues getting an appointment that was convenient to me but we got there and any queries by email were answered promptly. Rob the Engineer arrived on time and was polite, efficient and explaine... See more
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After several attempts to find out information about our Solar panels I managed to speak to a very helpful lady called Lynne in customer service. Im happy to say that she provided all necessary docum... See more
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Company details
About Ecovision
Written by the company
Ecovision provides specialist operations, maintenance, and customer support for solar PV systems across the United Kingdom.
Many of the solar systems we support are owned by long-term infrastructure investors and installed on residential or commercial properties through lease agreements. Ecovision acts as the appointed managing agent, responsible for monitoring performance, arranging maintenance, coordinating engineer visits, and ensuring systems continue to operate safely and efficiently.
Our goal is to make solar system support simple, transparent, and stress-free. Our engineers combine strong technical expertise with a customer-first approach, ensuring every visit is professional, informative, and respectful of your property.
Solar PV systems are long-term renewable energy assets. Through preventative maintenance, clear communication, and reliable service delivery, Ecovision helps maximise system performance and lifespan while supporting the UK’s transition to renewable energy.
Learn more about our services at www.ecovision.co.uk
Contact info
United Kingdom
- 01453 796790
- customers@ecovision.co.uk
- ecovision.co.uk
4.1
Great
368 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
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I wouldn't say it was great
I wouldn't say it was great, the work was not done for my benefit, but the operatives were pleasant and courteous and covered their work boots so as not to soil my carpets.
November 10, 2025
Reply from Ecovision
Thank you for taking the time to share your feedback. I’m sorry to hear the work didn’t fully meet your expectations, but I’m glad our engineers were courteous and took care to protect your home while carrying out the visit.
If you’d like us to review anything further, please email customers@ecovision.co.uk
with your property address in the subject line so we can take a closer look.
The work was done very quickly and…
The work was done very quickly and efficiently, the man was very polite and helpful
November 3, 2025
Reply from Ecovision
Thank you so much for your kind feedback! I’m really pleased to hear the work was completed quickly and efficiently, and that our engineer was polite and helpful throughout. I’ll be sure to share your comments with the team they’ll really appreciate it.
The installation was a bit bodged
The installation was a bit bodged, a fabricated trunking part needs to be finished properly, I guess that down to me?
October 20, 2025
Reply from Ecovision
Thank you for sharing your feedback. I’m glad the installation has been completed, but I’m sorry to hear part of the trunking doesn’t look as it should. That certainly shouldn’t be left for you to finish.
Please could you email customers@ecovision.co.uk, including your property address in the subject line? We’ll review the installation details and arrange for someone to take a look to make sure everything is finished properly.
Took over care of solar panels and done…
Took over care of solar panels and done more in 12 months than I had in previous 12 years thank you
January 16, 2025
Reply from Ecovision
Thank you so much for your lovely feedback! We’re delighted to hear you’ve noticed such a difference since Ecovision took over the care of your system. I’ll make sure your kind comments are shared with the team, it really means a lot.
Replacement of meter has messed up the whole system
Ecovision came out to replace my meter and now it is not communicating with the company and I have an error message on the equipment in my loft so I’m not sure if the system is working at all. They can’t come out until December to look at it all.
October 30, 2025
Reply from Ecovision
Thank you for bringing this to our attention. I’m really sorry to hear about the issue following your meter replacement and the delay in getting an engineer back out to you. I completely understand how concerning it must be not knowing whether your system is working correctly.
Please could you email customers@ecovision.co.uk, including your property address in the subject line? This will allow us to locate your record quickly and check whether there’s any remote support or earlier availability we can offe
It would be good if someone from there return a repl…
It would be good if someone from the company would get back InTouch with you,sent several emails but nobody bothered to get back to you.
October 13, 2025
Reply from Ecovision
Thank you for taking the time to share your feedback, and I’m really sorry that you’ve had difficulty getting a response from us. That’s certainly not the experience we want our customers to have.
Please could you email customers@ecovision.co.uk, including your property address in the subject line? This will allow us to locate your record quickly and make sure your enquiry is followed up as a priority.
Cannot fault
Cannot fault. Guy was friendly, professional and knowledgeable. Arrived early and worked away in the loft to upgrade panel.
September 18, 2025
Reply from Ecovision
Thank you so much for your kind feedback! I’m really pleased to hear our engineer arrived early and completed the upgrade efficiently. It’s great to know you found them friendly, professional, and knowledgeable, I’ll be sure to share your comments with the team.
First rate
First rate , many missed booked calls from company, this engineer new employee arrived on time, ticked all the boxes and full information regarding working of new equipment, well pleased….a fellow “Brummie” like me of course!
November 7, 2025
Reply from Ecovision
Thank you so much for your feedback, I’m really pleased to hear our engineer arrived on time and provided such a thorough and positive service! It’s great to know everything was clearly explained and that you’re happy with your new equipment and even better that you shared a bit of Brummie pride!
We appreciate your patience regarding the earlier missed appointments, and I’m glad this visit restored your confidence in our service.
appalling service
claiming urgency then taking months to organise (this began in June/July with a request to replace/update the meter) incoherent phone calls, ringing off when waiting a few seconds for an agreed date to visit, inability to realise and appreciate that customers cannot wait at home all day/week waiting for an engineers visit
November 6, 2025
Reply from Ecovision
Thank you for sharing your feedback. I’m genuinely sorry for the delays and poor communication you’ve experienced while waiting for your meter replacement, I completely understand how frustrating this must have been, especially after such a long wait.
Your comments have been shared with our operations team so we can address the way updates and appointment confirmations are handled. We truly appreciate your patience while the work was completed.
If you’d like us to review your case in more detail, please email customers@ecovision.co.uk
with your property address in the subject line, and we’ll make sure it’s followed up appropriately.
on time
Shaun was a friendly service engineer, arrived on time & cleared up afterwards
October 27, 2025
Reply from Ecovision
Hi Nigel, thank you for the feedback for Shaun, we shall pass your comments on!
Excellent service from your engineer
Excellent service from your engineer. Completed his work in no time at all.
November 11, 2025
Reply from Ecovision
Hi Martin, Thank you for the 5 stars- we appreciate it!
Shaun was a pleasure to speak to .
Shaun was a pleasure to speak to , informed us at each stage, very polite.we were very pleased .thankyou.
October 7, 2025
Reply from Ecovision
Hi Janet, Thanks for your feedback for Shaun, we will pass this on!
You can never get hold of anyone to…
You can never get hold of anyone to talk to in there’ office and had a very bad experience with this company when they fitted them very bad fitter’s fell through our bedroom ceiling I would have them took of if I could
October 23, 2025
Reply from Ecovision
Thank you for taking the time to share your experience. I’m really sorry for the inconvenience caused by the delays and missed appointments, I completely understand how frustrating this must have been.
I’m pleased to hear the engineer was able to complete the work in the end, but your feedback has been noted so we can ensure it’s shared with the relevant team.
If you’d like us to look into your case further, please email customers@ecovision.co.uk
, including your property address in the subject line, and we’ll be happy to check everything is now fully resolved.
Months waiting for maintenance
Despite multiple emails and calls over the past year, I am still waiting to have my solar panels cleaned and pigeon wire installed. Ecovision are supposed to maintain the panels and they have not been cleaned since installation 12 years ago, the dirt and moss has attracted pigeons and now we have a pigeon problem too. Ecovision’s engineer said they would be in contact to book this in, that was month’s ago, still waiting to hear from them.
November 11, 2025
Reply from Ecovision
Thank you for taking the time to share your experience. I’m really sorry for the delay you’ve faced in arranging your panel clean and pigeon mesh installation, I completely understand how frustrating this must be.
Ecovision carries out maintenance on behalf of the panel owners, and approval for any cleaning or remedial works does need to be obtained from them before we can proceed. That said, I’d like to make sure your case is followed up promptly.
Please could you email customers@ecovision.co.uk, including your property address in the subject line? This will allow our team to locate your record quickly and prioritise your booking.
Thank you again for your patience and for bringing this to our attention.
You came to my house on 3 seperate…
You came to my house on 3 seperate occasions to upgrade electrical items, why could you not do a survey of what needed upgrading and do the work all in one go causing the client a lot less disruption, the engineers were very good and competant
November 11, 2025
Reply from Ecovision
Thank you for taking the time to share your feedback. We’re really pleased to hear that you found our engineers professional and competent.
We do understand how multiple visits can be disruptive, and we appreciate your patience. In some cases, different stages of work such as initial inspection, part ordering, and installation need to be scheduled separately to meet safety and regulatory requirements, or to ensure the right equipment is available for your specific system.
That said, your comments are really valuable, and we’ll review this internally to see if we can streamline the process for future upgrades.
Good result
It took a while to get appointment but it was worth the wait.
The representative was very polite and explained the working of the solar panel system
The upgrade to the latest Wi-Fi system was completed successfully
Thanks
November 11, 2025
Reply from Ecovision
Hi Jim, thanks for the feedback- It's great to hear the upgrade went well!
A really pleasant and helpful man doing…
A really pleasant and helpful man doing the upgrade 👏
September 9, 2025
Reply from Ecovision
Hello, thanks for the review and the feedback. We are glad you had a positive experience with the engineer!
The engineer
The engineer, John Derwen was very professional and knew his job. Very clean and helpful. As a retired electrician I was interested in how he went about his work an as I say very professional. Well done
November 3, 2025
Unprompted review
Reply from Ecovision
Hi Richard, thank you so much for the feedback, we shall pass this on to John!
Asked if the inverter should be…
Asked if the inverter should be replaced after 10 years, was told that only if it was faulty. Not sure if that is true but happy enough with the answer
August 1, 2025
Reply from Ecovision
Hi Paul, thank you for your feedback. If you have any questions or concerns, please don’t hesitate to contact the team on 01453 796790.
Our monitoring platform actively tracks system performance and alerts us to any underperformance or errors, so you’ll be notified if anything isn’t working as it should.
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