engineer arrived a day late . found a further problem , system switched off . 2 months on still waiting .nothing heard so have had to contact ecovision to find out what is going on . could be a long... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The engineer who came to the house was Kevin O'Malley. He has been to us beforeand and and is an excellent advert for Ecovision. He is very competent, explains what he is doing and is always friendly... See more
Company replied
A few issues getting an appointment that was convenient to me but we got there and any queries by email were answered promptly. Rob the Engineer arrived on time and was polite, efficient and explaine... See more
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After several attempts to find out information about our Solar panels I managed to speak to a very helpful lady called Lynne in customer service. Im happy to say that she provided all necessary docum... See more
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Company details
About Ecovision
Written by the company
Ecovision provides specialist operations, maintenance, and customer support for solar PV systems across the United Kingdom.
Many of the solar systems we support are owned by long-term infrastructure investors and installed on residential or commercial properties through lease agreements. Ecovision acts as the appointed managing agent, responsible for monitoring performance, arranging maintenance, coordinating engineer visits, and ensuring systems continue to operate safely and efficiently.
Our goal is to make solar system support simple, transparent, and stress-free. Our engineers combine strong technical expertise with a customer-first approach, ensuring every visit is professional, informative, and respectful of your property.
Solar PV systems are long-term renewable energy assets. Through preventative maintenance, clear communication, and reliable service delivery, Ecovision helps maximise system performance and lifespan while supporting the UK’s transition to renewable energy.
Learn more about our services at www.ecovision.co.uk
Contact info
United Kingdom
- 01453 796790
- customers@ecovision.co.uk
- ecovision.co.uk
4.1
Great
368 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
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They failed to respond to several phone…
They failed to respond to several phone calls and emails. When contact was finaly made and an appointment confirmed, they didnt arrive ron the agreed date.
When an engineer finally came, 6 weeks later, he completed the work satisfactorily
September 30, 2025
Reply from Ecovision
Thank you for taking the time to share your experience, Mr Morris.
I’m truly sorry for the delays, unanswered calls and emails, and the missed appointment you experienced over the summer. This fell far below the standard of service we aim to provide, and I completely understand your frustration given the timeline you described.
While I’m pleased to hear that the engineer was finally able to visit and complete the work to your satisfaction, the journey to get there should have been far smoother, and you should never have been left chasing for updates.
Your feedback is important, and it has been shared internally so we can continue improving how we manage communication and bookings going forward. Thank you for taking the time to raise it with us.
If you need anything further or have any questions about your system, please feel free to contact us we’re here to help.
Excellent engineer
I had a 2nd visit today and was again extremely happy with the service provided by their engineer Tommy.
He checked the appointment was still suitable beforehand, messaged to say he was running 10 mins late due to traffic, worked very hard for several hours and was as friendly, professional and tidy as before.
The office communication has improved as well so if you are thinking of using Ecovision I would now recommend them. Especially if you are able to secure a visit from the same engineer I had.
November 18, 2025
Unprompted review
Reply from Ecovision
Thank you so much for your lovely feedback. We're really pleased to hear your second visit went just as smoothly as the first, and it’s fantastic to know Tommy made such a positive impression again. He always aims to keep customers updated, work thoroughly, and leave everything tidy, so your comments mean a lot.
It’s also great to hear that our office communication has improved we’ve been working hard on this, and your experience reflects exactly what we’re aiming for.
If you ever need anything further, we’re here to help.
The guys were professional curious and…
The guys were professional curious and did the job well
August 15, 2025
Reply from Ecovision
Hi Adam, we appreciate the feedback thank you for taking the time to write it.
the skill shown by the operator was very good.
the skill shown by the operator was very good he new his job .
October 18, 2025
Reply from Ecovision
Hi Mr Taylor, thank you for taking the time to provide some feedback!
Worst ever organisation
Worst ever organisation. No support provided whatsoever/ no telephone Number. Will only contact you when they struggle to read meter.
November 1, 2025
Reply from Ecovision
Hi Emran, I’m sorry to hear you’ve felt there was no support available, that’s not the experience we want for our customers.
For clarity, we do have full support channels in place. You can reach us at customers@ecovision.co.uk
or by phone on 01453 796790, and our team is always happy to help.
I’ve checked your account and can confirm that your system is currently up and running and fully functional. If there’s anything you feel isn’t working as expected, please let us know using the contact details above and we’ll be happy to look into it for you.
engineer updated us his arrival time
engineer updated us his arrival time . arrived on time. warned us that the electricity was going off so we could save and shut down our computer. Took slightly lionger than anticipated but overall a good job done
November 8, 2025
Reply from Ecovision
Hi Janet, Thank you for taking the time to leave a review. I’m really pleased to hear that the engineer kept you updated with his arrival time, arrived as planned, and made sure you had the chance to save your work before the electricity was switched off.
Although the visit took a little longer than expected, I’m glad everything was completed and that you were happy with the overall job.
If you need anything further, we’re always here to help.
Reply from Ecovision
Thank you for your review. I’m glad to hear the engineer arrived promptly ,even a little earlier than expected and that this worked well for you.
If you need anything else, we’re always here to help.
Reply from Ecovision
I’m really sorry to hear that you feel you’ve had a bad experience with us. I’ve checked your account and can see that your system is currently up and running, but if there’s anything specific you’d like us to look into, please feel free to contact us at customers@ecovision.co.uk
and we’ll be happy to help.
Great engineers, terrible company
The guy who came to do the visit was fantastic. Give him a pay rise.
The general experience of Ecovision though is very poor. Non existent comms. Clearly just a number in a big system rather than a client.
Solar panels need cleaning. This was acknowledged by the person who visited but he also said its very unlikely it will get done...
If i wasn't forced to stay with you, I would leave
October 24, 2025
Reply from Ecovision
Hi Kevin, Thank you for your review, and I’m really pleased to hear that the engineer provided a great service during your visit.
I’m sorry to hear that the wider experience felt disappointing. We aim to keep customers updated throughout their journey, and I’m sorry if this didn’t come across as clearly as it should have.
Regarding the panel clean, you’re very welcome to email us at customers@ecovision.co.uk
with your reference number so we can review this and discuss the options available.
Thank you again for taking the time to share your feedback.
Reply from Ecovision
Thank you for the feedback Alison, we appreciate it!
My system failed after updating for…
My system failed after updating for weeks. Finally had several alerts from Ecovision for me to reset it, which I did, but still didn't work. After a text and phone calls from me it was switched back on.
October 23, 2025
Reply from Ecovision
Thank you for sharing your experience. I’m really sorry you had ongoing issues with your system after the update , I appreciate how frustrating it must have been to keep seeing alerts without the reset resolving the fault.
I’m glad to hear you reached out and that we were able to get everything switched back on for you, though I understand it shouldn’t have required multiple texts and calls. Your feedback is really helpful as it highlights where we can make our notifications and support clearer during system resets.
Techs arrived on time and explained…
Techs arrived on time and explained what was going on .sorted things out and we're very professional .
September 4, 2025
Reply from Ecovision
Thank you so much for your review. I’m really glad to hear our technicians arrived on time, explained everything clearly, and got everything sorted for you. It’s great to know you found them professional throughout.
If you need anything else at all, we’re always here to help.
Apart from changing the appointment…
Apart from changing the appointment four times . And not informing me one one occasion.the service was ok
September 30, 2025
Reply from Ecovision
Thank you for your review. I’m really sorry for the inconvenience caused by the appointment changes, I completely appreciate how frustrating that must have been, especially when one wasn’t communicated clearly.
Because our engineers are out on the road all day, plans sometimes need to shift due to illness, traffic, emergency callouts or unforeseen delays. We always aim to keep customers updated as soon as we know a change is needed, but I’m sorry that didn’t happen properly in your case.
I’m glad to hear the service itself was OK once completed, and if you’d like us to review
Great service from your Engineer John Dewen
Great service from your Engineer John Dewen. Very helpful, friendly and thorough in everything he did for us with the checks of our installation. Many thanks and much appreciated John.
November 14, 2025
Unprompted review
Reply from Ecovision
Hi Chris, great to hear John provided a helpful and friendly service, thank you for your feedback, we will pass this on!
John Dewen
John Dewen
John was professional, helpful extremely knowledgeable and friendly
November 13, 2025
Unprompted review
Reply from Ecovision
Hi Jan, thank you for providing feedback for John!
Reply from Ecovision
Hi Stephen, that's great to hear, thanks for taking the time to write a review.
Arrived on time
Arrived on time, very friendly and took care of my property. Did a fantastic job too.
October 21, 2025
Reply from Ecovision
Hi Robert, thank you for the feedback, we're glad the engineer provided a positive service!
I’ve been with this company for at…
I’ve been with this company for at least 16 years now my system as never faulted it sits on the roof quite happily helping me to keep my electricity cost down.
Be even better if I could get a battery storage system fitted to upgrade the system 👍just saying 👍👍
November 11, 2025
Reply from Ecovision
Hi Steven, thank you for the feedback! Unfortunately a battery system is not something we can support at this time, but we do appreciate the positive comments!
Poor customer service.
I have requested the panels be cleaned repeatedly for the last two years with no success. They have never been cleaned in 15 years.Customer response to any of my requests is poor with one reply being two years after I asked!!!.
Ecovision have needed to carry out electrical updates in my home for there benefit and I have accommodated them every time.
July 29, 2025
Reply from Ecovision
Thank you for taking the time to share your feedback, and I’m very sorry to hear of your frustration. We appreciate your patience while our teams have been working through the maintenance programme.
I can see your system was included in the recent nationwide electrical upgrade initiative, and I’d like to personally review your account to make sure your cleaning request is properly scheduled. Our goal is always to maintain systems efficiently and ensure all customers receive the service they expect. I have asked a member of the team to reach out to you so that we can get these appointments booked in.
Deaf and blind company
The last email from Ecovision was the 12th August informing me that an engineer will visit to carry a survey on the 9th October. There was no communication prior to the visit and also after the visit. The engineer told me that a box needs changing and I mentioned the solar panels haven't been serviced and cleaned for more than ten years, he told that he was going to take a picture of the solar panels. If they have received the picture by now, they should have noticed the anti pigeon metallic round the panels which I paid for and I have been trying to claim it back. I am still waiting to hear from them.
October 9, 2025
Reply from Ecovision
Hi Mr Rangasamy,
I’m very sorry for the lack of communication before and after your October survey. We’ve reviewed your case and will be in touch directly to arrange a suitable afternoon appointment and clarify the next steps regarding the pigeon-proofing and service enquiry.
Please rest assured this is being picked up as a priority, and you’ll receive a personal update shortly.
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