engineer arrived a day late . found a further problem , system switched off . 2 months on still waiting .nothing heard so have had to contact ecovision to find out what is going on . could be a long... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The engineer who came to the house was Kevin O'Malley. He has been to us beforeand and and is an excellent advert for Ecovision. He is very competent, explains what he is doing and is always friendly... See more
Company replied
A few issues getting an appointment that was convenient to me but we got there and any queries by email were answered promptly. Rob the Engineer arrived on time and was polite, efficient and explaine... See more
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After several attempts to find out information about our Solar panels I managed to speak to a very helpful lady called Lynne in customer service. Im happy to say that she provided all necessary docum... See more
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Company details
About Ecovision
Written by the company
Ecovision provides specialist operations, maintenance, and customer support for solar PV systems across the United Kingdom.
Many of the solar systems we support are owned by long-term infrastructure investors and installed on residential or commercial properties through lease agreements. Ecovision acts as the appointed managing agent, responsible for monitoring performance, arranging maintenance, coordinating engineer visits, and ensuring systems continue to operate safely and efficiently.
Our goal is to make solar system support simple, transparent, and stress-free. Our engineers combine strong technical expertise with a customer-first approach, ensuring every visit is professional, informative, and respectful of your property.
Solar PV systems are long-term renewable energy assets. Through preventative maintenance, clear communication, and reliable service delivery, Ecovision helps maximise system performance and lifespan while supporting the UK’s transition to renewable energy.
Learn more about our services at www.ecovision.co.uk
Contact info
United Kingdom
- 01453 796790
- customers@ecovision.co.uk
- ecovision.co.uk
4.1
Great
368 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
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Trip switch…
The person that came to do the job went above and beyond to do a good job
November 27, 2025
Reply from Ecovision
Thank you for your feedback.
We’re really pleased to hear the engineer went above and beyond to get the job done properly. We appreciate you taking the time to share your experience.
Great communication
Great communication, all the way through from initial booking to arrival of engineer. Engineer explained all work to be done and how long it would take was very quick and efficient.
December 15, 2025
Reply from Ecovision
Thank you for your feedback.
We’re pleased to hear communication was clear throughout and that the engineer explained the work, arrived as expected, and completed everything efficiently. We appreciate you taking the time to leave a review.
Service Great - Company not so
The chap that came to do the work was excellent. Unfortunately I wouldn't recommend Ecovision as a supplier. We have had next to no details of the systems output figures, or data to see what the system has ' saved ' us over the 20 years or so since it was installed.
December 8, 2025
Reply from Ecovision
Thank you for taking the time to leave your feedback.
We’re pleased to hear the engineer who attended provided an excellent service, and we’ll be sure to pass your comments on.
We understand your disappointment regarding the lack of information on system savings. For the solar PV systems we manage, usage of the generated electricity within the home is not monitored, so we’re unable to calculate or report on how much energy has been used by the household or the financial savings achieved. The data available to us records total electricity generated by the system only, which we can provide, but this should not be interpreted as a measure of homeowner savings.
We appreciate that this may not meet expectations, particularly for older installations where monitoring capabilities were limited at the time. Thank you for sharing your experience and for highlighting an area where clearer communication is important.
I have emailed you are Solar Welcome Pack which contains some helpful information.
Solar Panel Meter Upgrade
Lovely bloke Chris K, Explained step by step what needed to be done, then got on with the job. Left no mess. Was prompt regarding his appointment time. Very polite. Everything you would want from an Engineer. Would have him back tomorrow 👍
December 8, 2025
Reply from Ecovision
Thank you for your lovely review.
We’re delighted to hear that Chris provided such a positive experience, clear explanations, prompt arrival, tidy work and a polite, professional approach are exactly what we aim for. We’ll be sure to pass your kind feedback on to him.
Thanks again for taking the time to share your experience.
Reply from Ecovision
Thank you for the 5-star review.
We really appreciate your continued support and are pleased to hear you received excellent service again. Thanks for taking the time to share your feedback.
Great…
The engineer was professional and efficient. Explained what had to be done and completed the changing of the meter quickly and with no issues.
December 9, 2025
Reply from Ecovision
Thank you for your review.
We’re pleased to hear the engineer was professional and efficient, and that the work was explained clearly and completed smoothly. We’ll be sure to pass your feedback on to the team.
Thanks again for taking the time to share your experience.
Meter upgrade to 4G
A couple of hiccups actually getting an engineer here to upgrade meter to 4G, with cancellations and non appearance.
However the engineer John was fantastic. Punctual and very polite. He was very professional, knowledgeable, and thorough. I learnt more fom him about the solar system during his short visit than I ever knew. He can come again.
December 2, 2025
Reply from Ecovision
Tank you for taking the time to share your feedback.
We’re sorry to hear there were some hiccups getting the appointment completed and appreciate your patience while this was resolved. We’re really pleased, however, to hear that John provided such a positive experience once on site.
It’s great to know he was punctual, professional and took the time to explain the system clearly, we’ll be sure to pass your kind comments on to him. Feedback like this really does matter.
Thank you again for your understanding and for highlighting both sides of the experience.
Recently had a letter for my mum next…
Recently had a letter for my mum next door! She passed away November 2022, yet your letter said you had spoken to her and she had failed to make an appointment! Can you imagine the distress that caused?
December 16, 2025
Reply from Ecovision
We’re very sorry to read this and sincerely apologise for the distress this letter caused. Receiving correspondence addressed to someone who has passed away is understandably upsetting, and we recognise how difficult that must have been.
Our communications are issued based on the contact information held on our system at the time. We appreciate how distressing it is when records are not up to date, regardless of the circumstances, and we are sorry for the upset this has caused.
If you are willing, please contact our customer service team using the details on the letter or via our website, quoting the address, so we can review the records and ensure no further correspondence is sent. We will handle this sensitively.
Please accept our sincere condolences for your loss.
Happy with the service
John Dewen was punctual, very pleasant and explained everything that he was doing. Very happy with his work
December 15, 2025
Unprompted review
Reply from Ecovision
Hi Joanne, Thank you for your review, we shall pass this feedback on to John!
All Very Good.
John Dewen arrived on time. Went through everything with me and well completed.
December 3, 2025
Unprompted review
Reply from Ecovision
Hi Richard, thank you for the feedback, We shall pass this onto John!
Tommy Barnes attended my property to…
Tommy Barnes attended my property to upgrade to 4G. He communicated his arrival time and was prompt, friendly and polite. He completed the work in a timely fashion and left my property tidy. He also checked that no remedial works were required before leaving. Great service from Tommy! Thank you
December 11, 2025
Unprompted review
Reply from Ecovision
Hi Gemma, Thank you for writing a lovely review for Tommy!
Awful company to deal with
One of the worst companies I've ever had to deal with. They seem totally shambolic. They make appointments and then don't bother to turn up, with no explanation at all. I took a day off work to be here for them.
Getting any kind of acknowledgement that that wasn't good was like pulling teeth.
They rearranged the appointment, then sent me another message telling me I need to contact them to arrange it again.
The appointment was finally fulfilled and the work done, then the very next day I get another message saying there's a fault that requires my 'immediate attention'.
Oddly enough, about a decade ago they were actually quite helpful, so I don't know what has gone wrong there.
Additional comment after message from Ecovision: So that's two automated alerts I had from Ecovision in the last month or so, both of which provided incorrect information and urged me to phone you as soon as possible to try to resolve. What is the point of that?
Incidentally, you may want to look into your email to me of 29 May 2025. We house shared with my mother in law who had the initial contract with you. Unfortunately she passed away..but even though I'd spoken to someone there and told them that, your email began 'Dear Mrs JS...(deceased)' etc..I have deleted her name and put initials instead. Really not acceptable.
October 1, 2025
Unprompted review
Reply from Ecovision
Thank you for taking the time to leave this feedback. I’m genuinely sorry for the inconvenience and frustration you experienced.
Taking time off work for an appointment that doesn’t go ahead is not acceptable, and I apologise that you did not receive a clear explanation or timely communication at the time. While missed appointments are rare, you should always be informed promptly if one needs to be rearranged.
I’m also very sorry for the distress caused by the incorrect salutation in our correspondence referring to your late mother-in-law. That should not have happened, and I understand why you found this unacceptable. Please accept our sincere apologies.
Regarding the automated alerts you received, we have recently implemented new technology to improve appointment reminders and system notifications. Unfortunately, in your case this resulted in incorrect automated messages being sent, which we recognise caused confusion rather than clarity. This is something we are actively reviewing and improving.
I can confirm that your system has been operating normally with no faults recorded since 8 December.
We do appreciate you highlighting these issues, and I have sent you a follow up email too.
^Cheri
Very friendly and professional
We have an engineer called John Dewen come to help us as our solar panels were not generating, he fixed the problem quickly and explained everything to me. He was also very good at accommodating keeping the doors closed as we have autistic children so it was helpful he was understanding with that.
December 2, 2025
Unprompted review
Reply from Ecovision
Hi Kirsty, Thank you so much for the 5 star review, we shall pass this onto John!
Convenience, care and quilaty
The examination was at my house that was convenient, the caregiver was very friendly and helpful even with moving furniture back after examination.quality of frames very modern and not very expensive ever.
December 19, 2024
Reply from Ecovision
Hi Karen, thank you for the feedback! I am not sure this is for Ecovision- we maintain your solar panels!
It was a sunny day :)
November 11, 2025
Reply from Ecovision
Thank you for your feedback, who doesn't enjoy a sunny day! :)
not having been home at time of work…
not having been home at time of work being done to upgrade the system i had to rely on my wife info as to what was what the men doing the job did well and in very wet weather but didn't have a metal backing plate to finish off completely. I tried to phone but could only leave a message and have had no reply unless I've missed it. Difficulty speaking with anyone re problems and am unsure if panels are currently working. Mr. M Fenwick
November 4, 2025
Reply from Ecovision
Hi Mr Fenwick, thank you for providing your feedback, I can confirm your system is online and performing. I have updated your case to include your feedback, if you can email us at customers@ecovision.co.uk with any of your concerns they can be picked up by the team, alternatively our phone lines are open between 9AM- 5PM on 01453 796790.
Poor follow up from Eco vision. Solar panels switched off and no progress on the remedial work after 3 months. V
Update: three months after John's visit we are still waiting for the work to be carried out. Meanwhile, our solar panels have been switched off and we are therefore getting no benefit from them
Despite 6 phone calls we are still waiting.
John Dewen came to change our meter. It was after 3.00 pm and beginning to get dusk. John worked quickly and efficiently to replace the meter so that he could check the solar panels were working ok before the light faded. He took time to explain how the system works and looked in the loft to check the wiring. He found a problem and quickly sought advice and made the unit safe until further work can be carried out.
November 20, 2025
Unprompted review
Reply from Ecovision
Hi Melanie, Thank you so much for taking the time to share this lovely feedback. I’m really pleased to hear that John made such a positive impression during your meter replacement.
It’s great to know he worked efficiently despite the fading daylight, and that he took the time to explain how everything works and carry out a full check of the system. I’m also glad he was able to identify the wiring issue and make the unit safe while arranging the next steps, safety and clarity are always our top priorities.
We truly appreciate your review, and we’ll be sure to pass your kind words on to John. If you need anything in the meantime, please feel free to get in touch.
The engineer John Dewen was extremely…
The engineer John Dewen was extremely efficient and helpful explaining what he had done and talked us through how everything worked
November 13, 2025
Reply from Ecovision
Hi Sandra, thank you very much for your feedback, we are glad John was helpful. We shall pass your comments on!
Ecovision were very approachable.
Ecovision were very approachable and the work upgrading to 4G was carried out by the engineer quickly and professionally.
The occasions I have had to make contact with Ecovision to make enquiries have been responded to quickly and Stephanie has provided me with the answers I required and within a very quick time frame.
November 19, 2025
Reply from Ecovision
Thank you so much for taking the time to share your feedback Aubrey. We’re really pleased to hear that your 4G upgrade was completed quickly and professionally, and that the process felt smooth from start to finish.
It’s wonderful to hear your enquiries have been handled promptly as well. Stephanie works hard to make sure customers get clear, timely updates, so your recognition will mean a lot to her.
If you need anything at all going forward, we’re always here to help.
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