engineer arrived a day late . found a further problem , system switched off . 2 months on still waiting .nothing heard so have had to contact ecovision to find out what is going on . could be a long... See more
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Review summary
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Reviews shaping this summary
The engineer who came to the house was Kevin O'Malley. He has been to us beforeand and and is an excellent advert for Ecovision. He is very competent, explains what he is doing and is always friendly... See more
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A few issues getting an appointment that was convenient to me but we got there and any queries by email were answered promptly. Rob the Engineer arrived on time and was polite, efficient and explaine... See more
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After several attempts to find out information about our Solar panels I managed to speak to a very helpful lady called Lynne in customer service. Im happy to say that she provided all necessary docum... See more
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Company details
About Ecovision
Written by the company
Ecovision provides specialist operations, maintenance, and customer support for solar PV systems across the United Kingdom.
Many of the solar systems we support are owned by long-term infrastructure investors and installed on residential or commercial properties through lease agreements. Ecovision acts as the appointed managing agent, responsible for monitoring performance, arranging maintenance, coordinating engineer visits, and ensuring systems continue to operate safely and efficiently.
Our goal is to make solar system support simple, transparent, and stress-free. Our engineers combine strong technical expertise with a customer-first approach, ensuring every visit is professional, informative, and respectful of your property.
Solar PV systems are long-term renewable energy assets. Through preventative maintenance, clear communication, and reliable service delivery, Ecovision helps maximise system performance and lifespan while supporting the UK’s transition to renewable energy.
Learn more about our services at www.ecovision.co.uk
Contact info
United Kingdom
- 01453 796790
- customers@ecovision.co.uk
- ecovision.co.uk
4.1
Great
368 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
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Reply from Ecovision
Hi Barbara, thank you for you feedback and 5 stars, We hope you have a happy New Year.
I thought they were my provider after…
I thought they were my provider after spending months trying to find out who owns the solarpanels they aren't but the lady I spoke to was very nice and understood my frustration. A breathe of fresh air compared to other companies I spoke to.
December 1, 2025
Unprompted review
Reply from Ecovision
Hi T. Liberty, thank you for your 5 stars and feedback, we are glad our customer service team were understanding and helpful, Have a Happy New Year.
your engineers have been very polite…
your engineers have been very polite and informative .
you 're a good company to deal with .
December 18, 2025
Reply from Ecovision
Thank you very much for your kind feedback. We’re delighted to hear that our engineers were polite and informative, and that you found us a good company to deal with. We really appreciate you taking the time to share your experience. Have a Wonderful New Year.
Efficient and helpful
Your engineer arrived on time; explained clearly what he was there to do; did his job pleasantly and appropriately and left within a short time.
December 29, 2025
Unprompted review
Reply from Ecovision
Thank you for your lovely feedback. We’re really pleased to hear that our engineer arrived on time, clearly explained the work, carried it out efficiently and professionally, and left everything in good order. We appreciate you taking the time to share your experience. Have a Happy New Year.
Yes many thanks for changing my meter…
Yes many thanks for changing my meter for the solar panels , a very pleasant gentleman .
December 19, 2025
Reply from Ecovision
Thank you so much for your review, it's lovely to hear the engineer was pleasant, it was Gareth who carried out the works! I shall pass your lovely feedback on to him.
Great Engineer
Chris Kennimouth the engineer was very professional doing our meter upgrade, he explained everything to us in such a friendly manner without too much technical jargon.
December 18, 2025
Reply from Ecovision
Hi Graham, thank you so much for your kind words regarding Chris, I will share this with him! Have a wonderful New Year!
Update of solar panel meter to 5G
John Dewey was very helpful in explaining what was done and in advising how best to use the system.
December 12, 2025
Unprompted review
Reply from Ecovision
Hi LJM, thank you for the 5 star review for John- I shall let him know! Have a Great New Year.
Customer service poor
Customer service poor. Engineer upgraded ststen and it developed a fault, we was accused of tampering with it. 2nd engineer, still the same. Finally sorted after threatening to rwmove panels. Now still waiting (since Aug) to have pigeon guards fitted!
August 29, 2025
Reply from Ecovision
Hi Karen,
I’m really sorry to hear about your experience and that this has left you feeling unhappy. I appreciate you taking the time to share your feedback.
I’ve reviewed your account and can see that the request for pigeon mesh and a panel clean has been raised and approved. I will ask a member of our customer service team to contact you directly to arrange a suitable appointment.
I’m also sorry to hear that you felt accused of tampering, this is certainly not the experience we would want any customer to have, and we take concerns like this seriously.
Thank you for your patience while we work to get this resolved for you.
Calum was polite and informed
Calum was polite and informed, completed the job in a professional manner albeit in a limited space.
Felt confident to allow him to complete the job as he deemed best and was not disappointed. My thanks to Calum.
December 8, 2025
Reply from Ecovision
Hi Mr Cowie, Thank you for writing a lovely 5 star review for Calum, we shall pass these word on!
Excellent
John was very polite and told me what he was doing and then showed me.
Lovely man very funny had my neighbour in stitches.
December 22, 2025
Unprompted review
Reply from Ecovision
Hi Barbara, thank you for the 5 stars for John!
Prompt service after phone call
Prompt service after phone call . Engineer explained clearly. The panels needed cleaning and bird proofing , awaiting call for it to be done and any other recommendations needed .
December 8, 2025
Reply from Ecovision
Thank you for the 4 star review, with respects to the pigeon mesh and panel clean, these cases are created by our back office team and go through an approval process which can take up to 12 weeks, I have raised the request with the team and we will be in touch to book this in in due course.
Reply from Ecovision
Thanks for the 5 stars for Gareth Mr Smith!
Eco vision service has been first class…
Eco vision service has been first class from start to finish.
December 23, 2025
Reply from Ecovision
Hi Hannah, thank you for your 5 star review, much appreciated!
Bought a house with eco vision panels…
Bought a house with eco vision panels fitted
Contacted them, the panels and the system had not been checked in over a decade. Independent electrician advised turning them off due to a very high reading.
Engineer came out from ecovision, system is dangerous but not enough to turn off. Pigeon protection and a new board would be fitted asap, email confirmation will be with me asap. It's been over a week, no email, no replacement board to protect me and my family for the high reading from the solar. No protection to prevent the pigeons from nesting under the panels and blocking my drainage and causing other damage. 2a / Ng340nr
I have received a call from eco vision and they are on the case and I have edited my review accordingly. Thank you for taking the time to contact me and answer the review.
December 18, 2025
Reply from Ecovision
Hi Oliver. thank you for taking the time to share your experience. I’m really sorry for the worry and frustration this situation has caused, particularly where safety concerns have been raised.
To clarify our role, Ecovision acts as the maintenance provider on behalf of the system owner. We do not own the solar panels or the system itself, but we are responsible for attending reported issues and arranging remedial works where required, in line with the system owner’s instructions.
Following the engineer’s visit, the system was assessed and, while faults were identified, it was confirmed that it was not at a threshold requiring immediate shutdown. However, recommendations were made for remedial work.
In terms of next steps:
Pigeon mesh installation and panel cleaning are arranged through specialist contractors and currently have a lead time of approximately 8–12 weeks.
The recommended remedial works are being progressed through the appropriate channels with the system owner.
I have asked a member of our customer service team to contact you today to talk through the findings, current status, and next steps in more detail.
Stephanie Green was brilliant
This was the fourth time I had made contact with Ecovision who had reported that they needed access to my property to correct a fault and upgrade the system. The four stars all belong to Stephanie Green who was excellent in responding and organising the visit of their technician. She listened and immediately grasped the situation, responded very intelligently and confirmed the appointment by email. Ecovision, as an organisation, would have got five stars except it took me four calls to sort this matter out. Full marks to Stephanie Green!
December 17, 2025
Unprompted review
Reply from Ecovision
Thanks for the kind words and for calling out Stephanie’s support
I’ll make sure this feedback is shared with her and her manager.
I’m sorry, though, that it took four separate contacts to get the fault and upgrade access arranged. That’s not the experience we want you to have, and we understand how frustrating it is to have to chase something that should be progressed promptly.
We appreciate you giving us the opportunity to put this right.
Well not very impressed as appointment…
Well not very impressed as appointment was cancelled so many times. Nothing wrong with engineer when he came very polite and got on with the job . In all the numerous years I have had panels never been cleaned - Did report this and was told independent company would clean them. STILL WAITING !!!
December 2, 2025
Reply from Ecovision
Thank you for taking the time to leave this feedback.
I’m very sorry for the repeated appointment cancellations you experienced. On the first occasion, the appointment had to be cancelled due to the engineer being unexpectedly unavailable through illness. On the second occasion, the assigned engineer was no longer with the company, which regrettably resulted in further disruption. While these circumstances explain the changes, I fully appreciate how frustrating this was for you, and I apologise for the inconvenience caused.
I’m pleased to hear that when the appointment did go ahead, the attending engineer was polite, professional, and carried out the work as expected. We will ensure this feedback is passed on.
Regarding the pigeon mesh and panel cleaning, this has now been raised internally, and I have asked a member of our team to contact you directly by Monday 22 December to arrange both the pigeon mesh installation and the panel clean.
Thank you again for bringing these matters to our attention. We appreciate your patience and the opportunity to put this right.
We are having a huge problem with…
We are having a huge problem with pigeons and the chap who came out was helpful
November 27, 2025
Reply from Ecovision
Hi Pauline, thank you for taking the time to write a review, we're glad the engineer was helpful!
Poor Service
Company made two appointments and after staying in all day no one arrived on either occassion. Third appointment made and finally engineer arrived.
December 2, 2025
Reply from Ecovision
Thank you for your feedback.
I’m very sorry that two scheduled appointments did not go ahead and that you were left waiting in on both occasions. I appreciate how frustrating this would have been, and this is not the standard of service we aim to provide.
I’m pleased to hear that the engineer did attend on the third appointment and was able to complete the work. Your comments will be shared with the relevant teams as part of our ongoing review of appointment scheduling and communication.
Thank you for taking the time to highlight this, and for your patience while the issue was resolved.
Reply from Ecovision
Hi Janice, thank you for taking the time to provide a review, it's appreciated!
Lovely fella very quick and very plesant
December 5, 2025
Reply from Ecovision
Thank you for your feedback.
We’re pleased to hear the engineer was quick, pleasant and provided a positive experience. We appreciate you taking the time to leave a review.
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