engineer arrived a day late . found a further problem , system switched off . 2 months on still waiting .nothing heard so have had to contact ecovision to find out what is going on . could be a long... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The engineer who came to the house was Kevin O'Malley. He has been to us beforeand and and is an excellent advert for Ecovision. He is very competent, explains what he is doing and is always friendly... See more
Company replied
A few issues getting an appointment that was convenient to me but we got there and any queries by email were answered promptly. Rob the Engineer arrived on time and was polite, efficient and explaine... See more
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After several attempts to find out information about our Solar panels I managed to speak to a very helpful lady called Lynne in customer service. Im happy to say that she provided all necessary docum... See more
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Company details
About Ecovision
Written by the company
Ecovision provides specialist operations, maintenance, and customer support for solar PV systems across the United Kingdom.
Many of the solar systems we support are owned by long-term infrastructure investors and installed on residential or commercial properties through lease agreements. Ecovision acts as the appointed managing agent, responsible for monitoring performance, arranging maintenance, coordinating engineer visits, and ensuring systems continue to operate safely and efficiently.
Our goal is to make solar system support simple, transparent, and stress-free. Our engineers combine strong technical expertise with a customer-first approach, ensuring every visit is professional, informative, and respectful of your property.
Solar PV systems are long-term renewable energy assets. Through preventative maintenance, clear communication, and reliable service delivery, Ecovision helps maximise system performance and lifespan while supporting the UK’s transition to renewable energy.
Learn more about our services at www.ecovision.co.uk
Contact info
United Kingdom
- 01453 796790
- customers@ecovision.co.uk
- ecovision.co.uk
4.1
Great
368 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
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4G solar meter upgrade
The work I had carried out by Ecovision was a 4G upgrade for my solar panels invertor, so that they could continue to monitor my electricity being produced. The electrician was competent, although the new meter isn't level but that doesn't affect its working, just appearance. Pity I had to have 2 previous appointments cancelled before this one.
December 18, 2025
Reply from Ecovision
hank you for taking the time to leave your feedback.
We’re pleased to hear the 4G upgrade was completed successfully and that the electrician was competent. We appreciate you noting that the meter’s alignment doesn’t affect its operation, though we understand the appearance isn’t ideal.
I’m sorry for the inconvenience caused by the two previous cancelled appointments, this is understandably frustrating and not the experience we aim to provide. Your comments have been shared internally so we can improve reliability around scheduling and communication.
Thank you for your patience in getting this completed.
The man was on time and respected our…
The man was on time and respected our property and took his time.
November 11, 2025
Reply from Ecovision
Thank you for your feedback, Stephen. We’re pleased to hear the engineer arrived on time, treated your property with respect, and took the time needed to complete the work properly. I’ll be sure to pass this on to the team.
The electrician let me know when on way…
The electrician let me know when on way and turned up on time.
He was very knowledgeable and a pleasant person.
January 2, 2026
Reply from Ecovision
Thank you for your feedback. We’re pleased to hear the engineer was pleasant and professional, and I’ll be sure to share this with the team.
Thee engineer who came was very…
Thee engineer who came was very pleasant and professional.
January 7, 2026
Reply from Ecovision
Hi Mr Mason, Thank you for your feedback. We’re pleased to hear the engineer was pleasant and professional, and I’ll be sure to pass this on to the team.
John arrived on time
John arrived on time, was very professional and helpful with a great sense of humour
January 5, 2026
Reply from Ecovision
Thank you for your lovely feedback. We’re pleased to hear John arrived on time and provided a professional, helpful service, it’s great to hear his sense of humour made the visit even better. I’ll be sure to pass this on to him.
Reply from Ecovision
Thank you for your feedback. We’re pleased to hear you found the communication clear and the service punctual, friendly, and polite. I’ll be sure to share this with the team.
He explained everything exactly what he…
He explained everything exactly what he was doing, did everything quietly and efficiently without making a mess.
January 9, 2026
Unprompted review
Reply from Ecovision
Thank you for the 5 star review. We’re really pleased to hear that everything was clearly explained and carried out efficiently and respectfully. I’ll be sure to pass your feedback on to the engineer.
Third time lucky
First appointment, they simply didn't turn up. No notice. Lame excuse. Second appointment, they didn't have the correct parts. Third appointment was inconvenient, but I wanted the job done just to get it over and done with.
January 8, 2026
Reply from Ecovision
Hi Gary,
I’m really sorry for the disruption and frustration caused by the missed and delayed appointments. I completely understand why this experience felt unacceptable.
The first visit was cancelled due to an unexpected medical emergency with the engineer, but I appreciate that the lack of notice added to the inconvenience, and for that I apologise.
Regarding the second appointment, I’ve fed this back internally, as our engineers’ vans should be appropriately stocked to avoid this situation. This should not have happened.
I also recognise that the final appointment wasn’t convenient for you, and I’m sorry that getting the work completed became more about bringing the issue to an end than having a smooth experience.
Thank you for your patience in seeing this through. Your feedback has been shared with the relevant teams so we can prevent similar issues in future.
Reply from Ecovision
Hello Mr Clark, thank you for taking the time to write a review, we're glad to hear the engineer visit went well.
Reply from Ecovision
Hi Donna, thank you for spending the time to write a review.
This was a quick clean friendly meter…
This was a quick clean friendly meter change so I would be happy to use your company again.
January 6, 2026
Reply from Ecovision
Good Afternoon Mr Adams, Thank you for taking the time to leave a 5 star review, we are glad the meter change went well!
The electrician that came was excellent…
The electrician that came was excellent explained everything he was doing and why the upgrade was needed very good service
December 22, 2025
Reply from Ecovision
Hi Ron, Thank you so much for the review! We are glad Callum provided an excellent service!
Efficient and Professional
Very friendly and professional engineer. Liam was excellent.
January 5, 2026
Unprompted review
Reply from Ecovision
Hi Daniel, thank you so much for your review for Liam! It's great to hear he was friendly and professional.
The Technician arrived on time…
The Technician arrived on time andcompleted the work professionally
January 5, 2026
Unprompted review
Reply from Ecovision
Hi Andy, thank you for taking the time to write a review, we are glad to hear our engineer completed the work professionally!
Efficient and early
Arrived early, clean working and with very little disturbance to the household.
December 29, 2025
Reply from Ecovision
Thank you for taking the time out to write a review for Graham. It's appreciated.
ALL IN ALL A GOOD SERVICE
A few issues getting an appointment that was convenient to me but we got there and any queries by email were answered promptly.
Rob the Engineer arrived on time and was polite, efficient and explained what he needed to do, made no mess. I was pleased to get texts and emails telling me he was on his way and he rang to confirm. All in all, very good service!
January 5, 2026
Unprompted review
Reply from Ecovision
Hi Mr Weale, Thank you for taking the time to leave your review.
We appreciate your patience while we worked to arrange a suitable appointment, and we’re pleased to hear that once scheduled, communication was clear and queries were answered promptly.
It’s great to know that Rob arrived on time, kept you informed ahead of the visit, and carried out the work efficiently and respectfully. We’ll be sure to pass on your feedback to him.
Thank you again for your understanding and for sharing your experience, your feedback helps us continue to improve our service.
Rob called before he arrived with an…
Rob called before he arrived with an eta and very quick and tidy and showed me what I needed. All good 👍
January 2, 2026
Unprompted review
Reply from Ecovision
We’re really glad to hear Rob kept you informed with an ETA, arrived promptly, and worked quickly and tidily. It’s great to know he took the time to show you what was needed and made the visit straightforward.
We’ll be sure to pass your feedback on to Rob, thanks again for taking the time to share your experience.
We had John Dewen attend to check out…
We had John Dewen attend to check out solar panels as they were not working , John was very informative and very helpful clearly knows what he doing , explained what he would be doing and what to expect after his visit , asked if I had anything questions I. Witch he answered, very respectful and helpful
January 2, 2026
Unprompted review
Reply from Ecovision
Hi Jade, Thank you so much for leaving a review, We’re really pleased to hear that John was able to support you so effectively. It’s great to know he clearly explained what he was doing, set expectations for after the visit, and took the time to answer your questions.
We’ll be sure to pass your kind comments on to John,he’ll really appreciate the recognition.
The Ecovision engineer John Dewen…
The Ecovision engineer John Dewen arrived on time, was very polite and very knowledgeable. He talked me through what he was going to do and then took time explaining in more detail when the new meter was fitted. He checked the safety of the inverter in the loft space. I would thoroughly recommend his services. In this day and age it is refreshing that he actually took time to explain things. Top engineer
December 30, 2025
Unprompted review
Reply from Ecovision
Hello Mr Gadd, thank you so much so the 5 star review for John, It's fantastic to hear how to explained the work he carried out and the reasons for it! We appreciate you taking the time out to feed this back, and will pass your comments on, Have a wonderful New Year!
He was very friendly efficient and got…
He was very friendly efficient and got on with the job
December 16, 2025
Reply from Ecovision
Hello Mr Gardiner, Thank you for taking the time to write a review, we shall pass your feedback on to our engineer Kevin. Have a Happy New Year!
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