engineer arrived a day late . found a further problem , system switched off . 2 months on still waiting .nothing heard so have had to contact ecovision to find out what is going on . could be a long... See more
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Review summary
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Reviews shaping this summary
The engineer who came to the house was Kevin O'Malley. He has been to us beforeand and and is an excellent advert for Ecovision. He is very competent, explains what he is doing and is always friendly... See more
Company replied
A few issues getting an appointment that was convenient to me but we got there and any queries by email were answered promptly. Rob the Engineer arrived on time and was polite, efficient and explaine... See more
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After several attempts to find out information about our Solar panels I managed to speak to a very helpful lady called Lynne in customer service. Im happy to say that she provided all necessary docum... See more
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Company details
About Ecovision
Written by the company
Ecovision provides specialist operations, maintenance, and customer support for solar PV systems across the United Kingdom.
Many of the solar systems we support are owned by long-term infrastructure investors and installed on residential or commercial properties through lease agreements. Ecovision acts as the appointed managing agent, responsible for monitoring performance, arranging maintenance, coordinating engineer visits, and ensuring systems continue to operate safely and efficiently.
Our goal is to make solar system support simple, transparent, and stress-free. Our engineers combine strong technical expertise with a customer-first approach, ensuring every visit is professional, informative, and respectful of your property.
Solar PV systems are long-term renewable energy assets. Through preventative maintenance, clear communication, and reliable service delivery, Ecovision helps maximise system performance and lifespan while supporting the UK’s transition to renewable energy.
Learn more about our services at www.ecovision.co.uk
Contact info
United Kingdom
- 01453 796790
- customers@ecovision.co.uk
- ecovision.co.uk
4.1
Great
368 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
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Having had solar panels for 14 to 15…
Having had solar panels for 14 to 15 years. Not heard from anyone until 2025 when we received emails to say a problem and engineer needed.
First one didn't arrive which was frustrating as we had moved appointments and plans thinking that there was a big problem. After contacting customer service on phone told that the appointment had been cancelled. However after emailing customer service who responded within an hour or so a second appointment with assurance that the engineer would contact us if an issue. The service manager explained that the issue was due to 2/3 G being turned off a new meter was required. Would have been great if the letters or emails explained this in first place. However when the 2nd engineer arrived within the appointment timescale he changed the meter quickly and politely, but also explained further work was required....we are still awaiting an appointment for this to be completed. Ecovision is an asset management company . Thankyou for reply pleased to hear but for info
Never received the email to explain reason for visit. Please be aware still happy with our panels and do understand issues.
November 1, 2025
Reply from Ecovision
Thank you for taking the time to share your experience.
I’m sorry for the frustration caused by the initial cancelled appointment and for the concern this understandably created. We recognise that clearer communication at the outset would have helped manage expectations more effectively.
To clarify, on 09 September 2025 we did send an email advising that Ecovision had been deployed by the panel owner to complete a free smart meter upgrade, as the existing 2G meter was due to be decommissioned, and that there would be no interruption to your electricity supply. However, we appreciate that this may not have been as clear as it should have been, and your feedback has been shared to help improve how we explain this type of work going forward.
We’re pleased to hear that once the second appointment was arranged, our customer service team responded promptly and the attending engineer arrived within the agreed timescale, completed the upgrade efficiently, and explained the next steps clearly. The additional work mentioned has been logged as an advisory follow-up rather than a fault, and we are currently working to arrange the remaining appointment.
As you noted, Ecovision operates as an asset management provider, acting on behalf of the panel owner to ensure systems continue to operate correctly as technology and networks change.
Thank you again for your feedback, it genuinely helps us improve both our communication and service delivery.
Excellent assistance from Stephanie…
Excellent assistance from Stephanie Green very helpful and knowledgeable
January 16, 2026
Unprompted review
Reply from Ecovision
Hi Kevin, Thank you for taking the time to leave a review for Steph!
Excellent customer service…
Excellent customer service both from the engineer to the person I dealt with in their offices.
January 14, 2026
Unprompted review
Reply from Ecovision
Thank you for your kind feedback.
We’re really pleased to hear you received excellent customer service both from our engineer and from the team in our office. We’ll be sure to share your comments with everyone involved.
Thanks again for taking the time to leave a review.
Helpful technician.
Your technician was polite, helpful, and completed the meter change in less time than he estimated.
January 12, 2026
Reply from Ecovision
Thank you for taking the time to share your feedback.
We’re really pleased to hear that our technician was polite and helpful, and that the meter change was completed more quickly than expected. We’ll be sure to pass your comments on to the engineer involved.
Thank you for your kind review.
The operative was very friendly and…
The operative was very friendly and helpful and left everything tidy.
January 9, 2026
Reply from Ecovision
Hi Debbie, Thank you so much for the review, it's great to hear the meter change went well. We shall share your feedback with our engineers.
Engineer arrived on time
Engineer arrived on time. Explained everything. Very pleasant man
January 2, 2026
Reply from Ecovision
Hello Mrs Atkinson, thank you for the review- much appreciated! We shall pass your kind comments on.
Brilliant service
We had the pleasure of having someone who was friendly and helpful John Dewen thank you for all your help.
Really took the time to explain everything and went above and beyond
Brilliant service
January 13, 2026
Unprompted review
Reply from Ecovision
Thank you very much for your kind feedback. We’re delighted to hear you received such brilliant service.
John will be really pleased to know that his friendliness, helpfulness, and the time he took to explain everything made such a positive difference. We’re especially glad to hear he went above and beyond to support you.
Thank you again for taking the time to share your experience, it’s greatly appreciated.
New meter
Agent was on time, explained what and why the meter needed to be changed and was very pleasant
December 30, 2025
Reply from Ecovision
Thank you for the review and feedback, we appreciate it.
Good Experince
The Engineer was excellent, friendly and knowledgeable which reflects on the company and it's customer service
December 29, 2025
Reply from Ecovision
Thank you very much for taking the time to share your experience Abdul. We’re really pleased to hear that the engineer was friendly, knowledgeable, and professional. I’ll be sure to pass your kind comments on to the team, as feedback like this means a great deal to us.
Reply from Ecovision
Hello Bryan, thank you for your feedback. We’re pleased to hear that the engineer took the time to explain everything clearly. Providing clear information and reassurance is very important to us, and we really appreciate you taking the time to share your experience.
A Job well done
The visiting engineer (Gareth) arrived at the predetermined time and completed the job in timely, respectable and neat manner.
December 5, 2025
Reply from Ecovision
Hi Terry, thank you for taking the time to leave this feedback. We’re pleased to hear that Gareth arrived as scheduled and completed the work in a timely, tidy, and professional manner. I’ll be sure to pass your comments on to him and the wider team, they’ll be greatly appreciated.
Reply from Ecovision
Thank you for your feedback Susan. We’re really pleased to hear that Liam was friendly, helpful, and efficient during his visit. I’ll be sure to pass your kind comments on to him, they’ll be very much appreciated.
Efficient
Very clean, polite worker who did the work with no fuss. I was very impressed.
January 8, 2026
Reply from Ecovision
Thank you for your kind comments John. We’re delighted to hear that the engineer was polite, tidy, and carried out the work efficiently with minimal disruption. It’s great to know you were impressed, and I’ll be sure to pass your feedback on to the team.
I was on the list for an engineer to…call
I was on the list for an engineer to call any afternoon i said my phone rang and was told the fitter would be calling later today one hour later a smartly dressed young man knocked my door and within 45 minutes had changed the faulty part cleaned up the mess and left.we had chatted and laughed during this time a nice chap really knew his job well
December 16, 2025
Reply from Ecovision
Hi Johnn, thank you for taking the time to share your experience. We’re pleased to hear that everything was handled promptly and that the engineer arrived as expected, completed the repair efficiently, and left the area clean and tidy. It’s especially nice to hear that the visit was friendly and positive as well, I’ll be sure to pass your kind comments on to the team.
Engineer was super nice
Engineer was super nice, and completed the repair very well
January 9, 2026
Unprompted review
Reply from Ecovision
Thank you for your feedback Simon. We’re pleased to hear that the engineer was friendly and completed the repair to a high standard. I’ll be sure to pass your comments on to the team.
Engineer on time very polite and got on…
Engineer on time very polite and got on with it.
January 6, 2026
Reply from Ecovision
Thank you for your feedback. We’re pleased to hear that the engineer arrived on time, was polite, and completed the work efficiently. I’ll be sure to pass your comments on to the team.
Reply from Ecovision
Thank you for your kind comments. We’re pleased to hear that the service was polite and professional, and that communication ahead of the visit was clear and timely. I’ll be sure to pass your feedback on to the engineer involved.
The visit to change my meter was…
The visit to change my meter was unnecessary as it had been changed already by you the year before.Wasted my time and engineers except for him checking to make sure it was working
January 6, 2026
Reply from Ecovision
Hi Janet, thank you for taking the time to share your feedback.
I’m sorry for the inconvenience caused and understand why the visit felt unnecessary if the meter had already been replaced previously. The engineer’s attendance was arranged to verify the current meter type and confirm that it was functioning correctly, as our records indicated a further check was required.
That said, I appreciate that this still resulted in disruption to you, and I’m sorry for the time this took. Your comments have been noted and will be fed back internally so we can improve record accuracy and avoid similar situations in future.
Thank you for your patience and understanding.
Pleasant man didn't take long
December 19, 2025
Reply from Ecovision
Thank you for your feedback Kate. We’re pleased to hear the engineer was pleasant and completed the work quickly. I’ll be sure to share this with the team.
Change of meter
The engineer was very polite. Explained why the meter was being changed. Answered all our questions. We were very satisfied with the service.
January 8, 2026
Reply from Ecovision
Thank you for your feedback. We’re really pleased to hear the engineer was polite, explained the meter change clearly, and took the time to answer all your questions. It’s great to know you were very satisfied with the service.
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