engineer arrived a day late . found a further problem , system switched off . 2 months on still waiting .nothing heard so have had to contact ecovision to find out what is going on . could be a long... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The engineer who came to the house was Kevin O'Malley. He has been to us beforeand and and is an excellent advert for Ecovision. He is very competent, explains what he is doing and is always friendly... See more
Company replied
A few issues getting an appointment that was convenient to me but we got there and any queries by email were answered promptly. Rob the Engineer arrived on time and was polite, efficient and explaine... See more
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After several attempts to find out information about our Solar panels I managed to speak to a very helpful lady called Lynne in customer service. Im happy to say that she provided all necessary docum... See more
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Company details
About Ecovision
Written by the company
Ecovision provides specialist operations, maintenance, and customer support for solar PV systems across the United Kingdom.
Many of the solar systems we support are owned by long-term infrastructure investors and installed on residential or commercial properties through lease agreements. Ecovision acts as the appointed managing agent, responsible for monitoring performance, arranging maintenance, coordinating engineer visits, and ensuring systems continue to operate safely and efficiently.
Our goal is to make solar system support simple, transparent, and stress-free. Our engineers combine strong technical expertise with a customer-first approach, ensuring every visit is professional, informative, and respectful of your property.
Solar PV systems are long-term renewable energy assets. Through preventative maintenance, clear communication, and reliable service delivery, Ecovision helps maximise system performance and lifespan while supporting the UK’s transition to renewable energy.
Learn more about our services at www.ecovision.co.uk
Contact info
United Kingdom
- 01453 796790
- customers@ecovision.co.uk
- ecovision.co.uk
4.1
Great
367 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
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the electrician arrived early…
the electrician arrived early communication was great and the electrician new his stuff and was very polite
February 4, 2026
Unprompted review
Reply from Ecovision
Hi Chris, thank you for taking the time to leave such positive feedback.
We are delighted to hear that the electrician arrived early, communicated clearly throughout the visit, and delivered the work professionally. It is especially great to know you felt confident in their knowledge and found them polite and respectful while working in your home.
We work hard to ensure every visit is efficient, well explained, and carried out with minimal disruption, so it is fantastic to see this reflected in your experience.
The 4G meter exchange was completed…
The 4G meter exchange was completed efficiently and professionally.
The engineer arrived as scheduled, explained the process clearly, and carried out the work without any issues. The installation was tidy and did not cause any disruption.
Overall, I am satisfied with the service provided and would be happy to recommend Ecovision based on this experience.
October 30, 2025
Unprompted review
Reply from Ecovision
Thanks for taking the time to write a review Shirley.
We are really pleased to hear that the 4G meter exchange was completed efficiently and that the engineer kept you informed throughout the visit. Providing clear communication, tidy workmanship, and a smooth installation experience is exactly the standard we aim to deliver on every appointment.
It is great to know the work was completed without disruption and that you would feel confident recommending Ecovision. Feedback like this means a great deal to our teams and will be shared with the engineer involved.
If you ever need any further support with your system, please do not hesitate to contact us.
Arrangements made easily and engineer…
Arrangements made easily and engineer was on time and everything done within the time frame given.
February 9, 2026
Unprompted review
Reply from Ecovision
Hello Mrs Adams, thank you for taking the time to write a review, we are glad the engineer finished the job in a timely manner.
Issue resolved quickly and efficiently
Issue resolved quickly and efficiently. Explained why I was receiving texts and confirmation of appointment sent to me. Stephanie was friendly and very helpful.
February 6, 2026
Unprompted review
Reply from Ecovision
Hi Stephen, thank you for writing a review for Steph, we will pass your lovely feedback on!
I have spoken to Mohammad few times in…
I have spoken to Mohammad few times in Ecovision. Very professional, helpful and knowledgeable. Always will to help.
February 6, 2026
Unprompted review
Reply from Ecovision
Hi Ijaz, thank you for taking the time to write a review, we will shared your feedback with Mohammad.
4G meter install
Had John Dewen come and switch our meter to a 4G meter today. He did a great job and was very thorough with his checks, and also went into the loft to make sure everything was OK. He was very friendly and so insightful. Great job
February 5, 2026
Unprompted review
Reply from Ecovision
Hi Thomas, Thank you for writing a review for John, it's great to hear he was insightful and through. We will be sure to pass this feedback on.
I have had leak from under the solar…
I have had leak from under the solar panels which has resulted in my whole bedroom ceiling collapsing. Ecovision were aware of the issue when it first started to leak and a eco vision roofer turned out to effect a assessment and make temp repair. He stated that roof battens under the solar panels had rotted away and they needed to remove the pannels and replace the battens and felt. He said it was urgent and he would arrange for the repairs, which were delayed.
Issue has now been resolved, once a named person took on the case/issue
Internal communications still could improve between departments.
December 5, 2025
Unprompted review
Reply from Ecovision
Thank you for taking the time to share your experience. We are very sorry to read about the distress and disruption this situation has caused you and your household. We fully appreciate how upsetting events like this can be, particularly where damage to your home is involved.
Following the works completed to make the roof watertight, we have requested copies of invoices and proof of payment for the repair costs you have incurred. This information is required to allow us to review and process reimbursement for eligible damages through the correct internal and insurance processes.
We can see that this information has been requested on several occasions, with the most recent request sent on 6 January. We have also contacted the contractor directly to request the required documentation; however, we have not yet received a response.
A member of our team will be contacting you today to discuss this further. Please note that we do require the invoice and proof of payment in order to progress any reimbursement.
Thank you again for bringing this to our attention.
Great Customer Service
Having purchased our house with solar panels already installed we weren't really sure how it worked. Kevin O'Mahoney arrived to upgrade the meter to 4G then took the time to explain it all and offered some helpful advice on how to maximise our 'free' electricity. Overall very pleased with the service we've received.
February 2, 2026
Unprompted review
Reply from Ecovision
Thank you so much for taking the time to share your feedback, we’re really pleased to hear about your experience.
It’s great to know that Kevin O’Mahoney was able to clearly explain how the solar system works during your 4G meter upgrade and offer practical advice on how to make the most of the electricity generated. Helping customers understand and benefit from their solar PV system is something we place real importance on.
We’ll be sure to pass your kind comments on to Kevin, and thank you again for choosing Ecovision. If you ever have any questions about your system in the future, please don’t hesitate to get in touch.
Most helpful agent but long wait for an…
Most helpful agent but long wait for an engineers visit when solar panels are not working.
February 2, 2026
Unprompted review
Reply from Ecovision
Hi Robert, thank you for your feedback, I have requested further information so that I can look into this for you.
Worst Company Ever
On the 27/05/25 a case was opened to install a pigeon mesh around our solar panels. I was later told on the 29/09/25 this should have taken typically take 8-12 weeks to resolve. It has now been 35 weeks.
I have sent nearly 20 emails since 27/05/25 and called the same number of times to find out what is going on and each time I am either given the same response that it is being escalated to their account management team, or my emails are just straight up ignored.
The constant noise from pigeons, having to clean my gutters of sticks mixed with poo and have the smell of poo come up our drains every time we wash up or have a shower has caused myself and my family much stress and discomfort over the almost 8 months that this case has been open. Our baby can’t even sleep in her room because of the constant noise! This is not just unacceptable.
In addition, looking at the birds nesting under the solar panels I have been extremely concerned for some time that this has created a massive fire hazard. I made Ecovision aware of the fire hazard on 03/01/25 and had no response whatsoever! Would I also have had no response if my house had burnt down and I was contacting them about that? Who will be responsible if my house and my neighbours house catches fire? This has put my family at risk for far too long which is totally unacceptable. I have emailed countless times about the panels being a significant health and safety risk and I have had no response.
The only way I seem to get any response is if I call. When I ask if I can switch the panels off to reduce the risk of my house burning down I am told that they can’t advise that I don’t do it, but that if I did, they also can’t say that I won’t have to pay the panel owners compensation for the lost energy. So basically asking me to choose between losing my house, harming my family in a house fire, and potentially losing thousands of pounds in compensation!?
Never in my life have I dealt with a company with such poor communication, low standards of costumer care and empty promises. Last Tuesday, I was told when following up again over the phone, that I would be contacted by the end of the week. I knew this would never happen as I’ve had that empty reassurance every time I’ve called, so I called again on Thursday to ensure I would be contacted. It got to 4pm on Friday and still no call or email. It took me to call again to find out what was going on!!! Why say I would be contacted when I wasn’t!
I wrote a formal complaint which I was told on the phone would take up to 3 working days to at least be acknowledged and then up to 10 working days to be resolved. Guess what? It’s been 5 working days and I’ve heard absolutely nothing!
All of this has left me constantly stressed, frustrated, angry, worried and anxious and that is all because of their failure to act and communicate with their customer. I have spent HOURS of my time emailing, calling and gathering evidence which show their failure as a company and have had nothing in return!
Avoid, avoid, avoid!
January 31, 2026
Unprompted review
Reply from Ecovision
Thank you for taking the time to share your feedback. We are very sorry for the distress, frustration, and disruption this situation has caused you and your family, particularly given the length of time the case remained open.
To provide clarity, Ecovision acts as the maintenance provider for the solar PV system on behalf of the panel owners. While we manage inspections, maintenance, and remedial recommendations, we are contractually unable to proceed with works such as pigeon mesh installation without formal approval from the panel owners. In this instance, the approval process exceeded the usual timeframe of approximately 12 weeks, which was outside of our direct control.
We can now confirm that approval has been received from the panel owners and the works have been booked in accordingly.
That said, we fully acknowledge that our communication throughout this process did not meet the standard you should reasonably expect. While the delay itself was driven by the external approval process, we recognise that clearer, more consistent updates should have been provided. For this, we sincerely apologise.
Your concerns regarding health, safety, and potential fire risk were taken seriously throughout and were logged, escalated, and shared with our Account Management team as part of the approval request.
As discussed, we will also provide a further email summarising the above for clarity. This will be issued to you by close of business on 06/02/26.
Thank you for your patience while this matter was resolved, and we appreciate you raising your concerns with us.
Rob was extremley polite
Rob was extremley polite, very helpful, explained every thing he was doing and what was needed in the future. Rob is a credit to Eco vision. Hooe he does any future work.
January 30, 2026
Unprompted review
Reply from Ecovision
Hi Duncan, thank you for the feedback, it's great to hear that Rob was helpful and polite! We shall pass this feedback on.
My experience with Ecovision
The engineer who came to the house was Kevin O'Malley. He has been to us beforeand and and is an excellent advert for Ecovision. He is very competent, explains what he is doing and is always friendly and helpful. The only problem was having to wait several weeks before we were able to get a visit, maybe he is too popular! Many thanks to all concerned, a job well done.
January 22, 2026
Unprompted review
Reply from Ecovision
Thank you so much for taking the time to leave such a thoughtful review. We’re delighted to hear such positive feedback about Kevin, he really is a credit to Ecovision, and we’ll be sure to pass your kind words on to him.
We do appreciate your patience while waiting for the visit. Kevin’s reputation does mean he’s in high demand, but we’re glad the experience and outcome made the wait worthwhile.
Maintanace Appointment
Updated details and arranged appointment
awaiting update of new meter
Details of time and work due sent within minutes of completing call.
January 22, 2026
Unprompted review
Reply from Ecovision
Thanks for your feedback! We’re glad we could get everything updated, arrange the appointment, and keep you informed while the new meter is being arranged.
Great work.
Great work and explanation.
John Dewen and his colleague.
January 21, 2026
Unprompted review
Reply from Ecovision
Thank you for writing a review for our engineers, it's great to hear they worked well and explained what work they were carrying out. We appreciate the feedback D.R.
Replace 2G meter to 4G
Our current generation meter required an urgent upgrade from 2G to a 4G meter. Had great communication from start to finish from Ecovision.The process was smooth, professional, and hassle-free. Everything was handled efficiently.Engineer Kevin was punctual and did a great job replacing the metre. His explanation of the work done and the system's workings were explained and much appreciated. Highly recommended!
January 21, 2026
Unprompted review
Reply from Ecovision
Thank you for such a detailed and positive review Mahesh.We’re really pleased to hear that the upgrade from a 2G to a 4G generation meter was handled smoothly and that communication was clear from start to finish.
It’s great to know the process felt professional and hassle free, and we’ll be sure to pass your kind feedback on to Kevin. Punctuality, clear explanations and taking the time to walk customers through the system are exactly what we expect from our engineers, so your comments will be very appreciated.
Solar Meter Replaced
John and Rob came to replace the meter for the solar panels as part of the Waverley Housing contract. Both guys were exceptionally polite and showed the utmost respect to me and the property.
I am suffering mental health problems but the guys made me and my dog Hamish feel at ease.
Thank you John and Rob, you were brilliant!
January 21, 2026
Unprompted review
Reply from Ecovision
Hi Jacki, thank you so much for taking the time to share this feedback. We’re really glad to hear that John and Rob made you feel comfortable and treated both you and your home with such care and respect while completing the meter replacement.
It means a great deal to us to know that they helped put you and Hamish at ease. Creating a calm, respectful experience is incredibly important to us, and we’ll make sure your kind words are passed on to both John and Rob.
Very efficient service and friendly…
Very efficient service and friendly engineer.
January 20, 2026
Unprompted review
Reply from Ecovision
Hi Gill thank you for taking the time to write a review, I will pass your feedback to our engineering team.
Great service all round
Ecovision have been a pleasure to deal with. They were happy to rearrange an appointment on short notice when I was ill. John Dewan the engineer was on time, informative, polite and a genuinely nice man. Thank you for your assistance.
January 19, 2026
Unprompted review
Reply from Ecovision
Thank you very much for taking the time to share your feedback. We’re really pleased to hear that we were able to rearrange your appointment at short notice and support you when you were unwell.
It’s especially lovely to hear your kind words about John Dewan, we’ll be sure to pass this on to him. Being punctual, informative and respectful is exactly the standard we aim to deliver, and your comments mean a great deal to us.
Really good explanation of the work…
Really good explanation of the work done. Nice conversation.
January 16, 2026
Unprompted review
Reply from Ecovision
Hi Ian, thank you for taking the time to write a review, we will pass your comments on.
Having had solar panels for 14 to 15…
Having had solar panels for 14 to 15 years. Not heard from anyone until 2025 when we received emails to say a problem and engineer needed.
First one didn't arrive which was frustrating as we had moved appointments and plans thinking that there was a big problem. After contacting customer service on phone told that the appointment had been cancelled. However after emailing customer service who responded within an hour or so a second appointment with assurance that the engineer would contact us if an issue. The service manager explained that the issue was due to 2/3 G being turned off a new meter was required. Would have been great if the letters or emails explained this in first place. However when the 2nd engineer arrived within the appointment timescale he changed the meter quickly and politely, but also explained further work was required....we are still awaiting an appointment for this to be completed. Ecovision is an asset management company . Thankyou for reply pleased to hear but for info
Never received the email to explain reason for visit. Please be aware still happy with our panels and do understand issues.
November 1, 2025
Reply from Ecovision
Thank you for taking the time to share your experience.
I’m sorry for the frustration caused by the initial cancelled appointment and for the concern this understandably created. We recognise that clearer communication at the outset would have helped manage expectations more effectively.
To clarify, on 09 September 2025 we did send an email advising that Ecovision had been deployed by the panel owner to complete a free smart meter upgrade, as the existing 2G meter was due to be decommissioned, and that there would be no interruption to your electricity supply. However, we appreciate that this may not have been as clear as it should have been, and your feedback has been shared to help improve how we explain this type of work going forward.
We’re pleased to hear that once the second appointment was arranged, our customer service team responded promptly and the attending engineer arrived within the agreed timescale, completed the upgrade efficiently, and explained the next steps clearly. The additional work mentioned has been logged as an advisory follow-up rather than a fault, and we are currently working to arrange the remaining appointment.
As you noted, Ecovision operates as an asset management provider, acting on behalf of the panel owner to ensure systems continue to operate correctly as technology and networks change.
Thank you again for your feedback, it genuinely helps us improve both our communication and service delivery.
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