engineer arrived a day late . found a further problem , system switched off . 2 months on still waiting .nothing heard so have had to contact ecovision to find out what is going on . could be a long... See more
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Review summary
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Reviews shaping this summary
The engineer who came to the house was Kevin O'Malley. He has been to us beforeand and and is an excellent advert for Ecovision. He is very competent, explains what he is doing and is always friendly... See more
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A few issues getting an appointment that was convenient to me but we got there and any queries by email were answered promptly. Rob the Engineer arrived on time and was polite, efficient and explaine... See more
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After several attempts to find out information about our Solar panels I managed to speak to a very helpful lady called Lynne in customer service. Im happy to say that she provided all necessary docum... See more
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Company details
About Ecovision
Written by the company
Ecovision provides specialist operations, maintenance, and customer support for solar PV systems across the United Kingdom.
Many of the solar systems we support are owned by long-term infrastructure investors and installed on residential or commercial properties through lease agreements. Ecovision acts as the appointed managing agent, responsible for monitoring performance, arranging maintenance, coordinating engineer visits, and ensuring systems continue to operate safely and efficiently.
Our goal is to make solar system support simple, transparent, and stress-free. Our engineers combine strong technical expertise with a customer-first approach, ensuring every visit is professional, informative, and respectful of your property.
Solar PV systems are long-term renewable energy assets. Through preventative maintenance, clear communication, and reliable service delivery, Ecovision helps maximise system performance and lifespan while supporting the UK’s transition to renewable energy.
Learn more about our services at www.ecovision.co.uk
Contact info
United Kingdom
- 01453 796790
- customers@ecovision.co.uk
- ecovision.co.uk
4.1
Great
367 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
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Cancelled engineer appointments.
It was a few weeks ago that I had an arranged appointment with an engineer to update the system. Delays and cancellation happened 3 times. The engineer was polite and worked well. Explaining what had been done. Few days later panels had stopped producing electricity. Demand from ecovision to get this rectified ASAP. Sent an appointment time 6 weeks ahead. I wasn’t very happy with this as I would not benefit from generated electricity from the panels due to no fault of my own.. I emailed to explain what had happened. I received a reply saying engineer would be with me in 2 weeks. Same engineer as before. Again he was polite and knowledgeable and fixed the problem within minutes. No further reoccurrence. Took so long to get the work completed.
February 10, 2026
Reply from Ecovision
Hi Linda, thank you for taking the time to share your experience. We’re sorry to hear about the earlier delays and cancellations, and we completely understand how frustrating it must have been to experience an issue with your system and then face a long wait for resolution.
We’re pleased to hear that when our engineer attended, he was polite, knowledgeable, and able to resolve the fault quickly, and that your system has been working normally since. Your feedback regarding the timescales has been noted and will be shared with the team as we continue to improve our scheduling and response times.
Had a metre changed for the solar…
Had a metre changed for the solar panels, the men arrived on time and carried out they’re job in no time
February 10, 2026
Reply from Ecovision
Hello Miss Evans, thank you for your feedback. We’re pleased to hear our engineer arrived on time and completed the meter exchange quickly and efficiently. It’s great to know the visit went smoothly.
If you need any further support with your solar PV system in the future, please don’t hesitate to get in touch with us.
Reply from Ecovision
Hi Janet, thank you for your feedback. We're pleased to hear you found our engineer professional, polite, and helpful exactly the standard we aim to deliver on every visit.
If you need any further support, please don’t hesitate to contact us.
Solar panel change to 4g
The work was compleated without any fuss or interuption, the workman explained what he had to do, and answered my quetions politely.
December 17, 2025
Unprompted review
Reply from Ecovision
Thank you for your lovely feedback William. We're pleased to hear the work was completed smoothly and that our engineer took the time to clearly explain the process and answer your questions.
Providing a polite, professional, and hassle-free service is very important to us, so it’s great to know this was your experience.
If we can help with anything further, please don’t hesitate to get in touch.
John Dewey
John Dewey, attended my property to install a new solar panel meter, it was actually nice to chat with another hard working English man, very like minded and competent in what he what he did.
Thank you John
February 20, 2026
Unprompted review
Reply from Ecovision
Thank you for your kind feedback. We're delighted to hear that John provided a positive experience during your meter installation and that you found him knowledgeable and professional in his work.
We will be sure to pass your comments on to John, he will really appreciate the recognition.
If you need anything further, please don’t hesitate to get in touch.
Excellent Customer Service.
Ecovision called a couple of times to arrange an appointment, for various reasons I didn't get around to replying, they were patient and didn't becomes annoyed by my tardiness. Once the appointment was made the engineer, a lovely guy, turned up on the agreed day at the agreed time and competed his work swiftly and efficiently. No complaints whatsoever.
February 10, 2026
Reply from Ecovision
Thank you for such a thoughtful review. We’re really pleased our team were able to work patiently with you to get the appointment arranged, and that the engineer delivered a smooth, efficient visit on the day.
It’s great to hear everything went to plan and that you were happy with the service throughout.
The engineer arrived on time
The engineer arrived on time, he was very efficient. left everything clean & tidy.
December 19, 2025
Unprompted review
Reply from Ecovision
Thank you for your lovely feedback. We’re delighted to hear the engineer arrived on time, worked efficiently, and left everything clean and tidy, exactly the standard we aim to deliver.
We really appreciate you taking the time to share your experience
Reply from Ecovision
Thank you for your feedback. We’re really pleased to hear everything happened exactly as planned, turning up when we say we will and delivering on our commitments is very important to us.
We appreciate you taking the time to share your experience.
Metre upgrade
The electrician arrived as scheduled was polite, knowledgeable and respectful of my property.
November 11, 2025
Unprompted review
Reply from Ecovision
Thank you for your kind feedback. We’re really pleased to hear your meter upgrade appointment went smoothly and that the electrician arrived on time, kept you informed, and treated your property with respect.
We’ll be sure to share your comments with the team , it’s always great to know their professionalism is being recognised.
The system has proven to be reliable.
February 10, 2026
Reply from Ecovision
Hi Brian, Thank you for your positive feedback. We’re really pleased to hear your system has been performing reliably, that’s exactly what we aim for.
If you ever need support, servicing, or have any questions about your solar PV system, our team is always here to help.
The engineer was very polite and…
The engineer was very polite and caring, he came in with covered boots and left after completing his job leaving everywhere clean and tidy. The only disappointment is he was going to report i have pidgens roosting under the panels and I have not had a reply from your company ashen someone is coming to stop them Astley are messing on the panels.
February 10, 2026
Reply from Ecovision
Thank you for taking the time to leave your feedback.
We’re really pleased to hear that our engineer was polite, considerate and left everything clean and tidy, we’ll make sure your comments are passed on to him.
Regarding the pigeons roosting beneath the panels, thank you for raising this. We’re sorry to hear you haven’t yet received an update. Please could you contact our Customer Service team on 01453 796790 or email customers@ecovision.co.uk
so we can review your account and provide a clear update as quickly as possible.
We would also like to make you aware that under UK wildlife legislation, including the Wildlife and Countryside Act 1981, we are unable to install pigeon mesh if birds are actively nesting, as they are protected during nesting periods. If nesting is present, work can only be carried out once the nest is no longer active.
If you contact us directly, we’ll be happy to assess the situation and advise on the next appropriate steps.
Failure to arrange the cleaning of the…
Failure to arrange the cleaning of the solar panels, after their guy who changed the meter, said it needed doing, that was nearly a year ago now.
So, the panels are not generating the full amount of energy, that they could do.
February 10, 2026
Reply from Ecovision
Thank you for your feedback.
We’re sorry to hear your concerns regarding the panel cleaning. Having reviewed your account, we can confirm that there is currently no recorded request for a clean following the previous visit.
We’re happy to raise this with the panel owners for approval. Once authorised, the relevant team will contact you directly to arrange a suitable appointment date.
We’d also like to reassure you that system performance data shows your panels are currently generating as expected, with no indication of reduced output at this time.
Ecovision meter change
Came on time, and wouldn't leave until he was sure the meter was working, as it was a very cloudy day. Everything ok since the change.
November 24, 2025
Unprompted review
Reply from Ecovision
Hi Angela, thank you so much for your lovely feedback.
We’re really pleased to hear everything is working well following the meter exchange. It’s great to know our engineer took the time to ensure the system was operating properly before leaving, especially with the cloudy conditions making it harder to confirm readings.
service engineer was on time
service engineer was on time, well mannered and polite and was well versed with the tasks he had to carry out.
November 14, 2025
Unprompted review
Reply from Ecovision
Good Morning Mr Fitzgerald, thank you for taking the time to leave a review- it's very much appreciated! We shall pass your feedback on.
Great service so far.
Our engineer , John Dewen, kept me informed of his arrival time and actually phoned to see if he could come earlier. He was very thorough and explained why they had to come out, what he’d be doing etc felt very much that he was professional in his work.
February 11, 2026
Unprompted review
Reply from Ecovision
Hi Sue, we are delighted to hear that John kept you fully informed regarding his arrival time and contacted you in advance to check if attending earlier was convenient. Providing clear communication and flexibility for our customers is something we place great importance on.
It is also great to hear that John was thorough, explained the reason for the visit, and clearly outlined the work being carried out. We are very proud of the professionalism our engineers demonstrate, and it is fantastic to see this reflected in your experience.
Your feedback will be shared with John and the wider team.
Gareth came to fix my solar panels…
Gareth came to fix my solar panels today and he was super efficient and done a great job despite the setback.
February 11, 2026
Unprompted review
Reply from Ecovision
Hi Jayne, thank you for taking the time to leave your feedback.
We are really pleased to hear that Gareth was able to resolve the issue efficiently and delivered a great standard of work, especially when dealing with unexpected setbacks. Our engineers work hard to complete every job to a high standard, even when challenges arise, so it is fantastic to see this recognised.
Your feedback will be shared with Gareth and the wider team.
The Engineer that visited my house was…
The Engineer that visited my house was very professional. He explained what he was saying and was very courteous and tidy the Engineer that visited was John Dewen.
February 10, 2026
Unprompted review
Reply from Ecovision
Hi David, thank you for taking the time to share your feedback.
We are delighted to hear that John provided a professional service, clearly explained the work being carried out, and conducted the visit in a courteous and tidy manner. We are very proud of our engineers, and it is always great to see individuals recognised for the standard of service they deliver.
Your feedback will be shared with John and the wider team.
Punctual for appointment
Punctual for appointment, kept me updated throughout
November 27, 2025
Unprompted review
Reply from Ecovision
Thank you for taking the time to leave your feedback.
Hello Deb, we are really pleased to hear that the engineer arrived punctually for your appointment and kept you updated throughout the visit. Clear communication and reliability are key standards we aim to deliver for every customer.
Very polite and punctual young man.
A very polite young man carried out the necessary work after arriving exactly on time. He also took care to explain what other works were necessary and we await a further appointment on the near future.
February 9, 2026
Unprompted review
Reply from Ecovision
Hello Mr Hawtin, thank you for taking the time to leave this feedback.
We are very pleased to hear that the engineer arrived exactly on time, carried out the work professionally, and took the time to explain any additional works that may be required. Keeping customers fully informed is a key part of the service we aim to deliver.
We are glad to hear the visit left a positive impression, and we look forward to supporting you again at your upcoming appointment.
Thank you for choosing Ecovision, and please do not hesitate to contact us if you need any further support in the meantime.
Excellent service
The trades person called to say he could attend at an earwlier time if it was convenient and arrived when he said. Explained everything he was looking at. Was very clean and tidy and pleasant
February 6, 2026
Unprompted review
Reply from Ecovision
Hi Sandra, thank you for taking the time to share your experience.
We are really pleased to hear that the engineer contacted you in advance to offer an earlier appointment and arrived exactly when agreed. Keeping customers informed and being respectful of their time is something we place a lot of importance on.
It is also great to know everything was clearly explained during the visit, and that the work was carried out in a clean, tidy, and professional manner. We are especially pleased to hear how well the engineer represented Ecovision while working in your home.
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