engineer arrived a day late . found a further problem , system switched off . 2 months on still waiting .nothing heard so have had to contact ecovision to find out what is going on . could be a long... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The engineer who came to the house was Kevin O'Malley. He has been to us beforeand and and is an excellent advert for Ecovision. He is very competent, explains what he is doing and is always friendly... See more
Company replied
A few issues getting an appointment that was convenient to me but we got there and any queries by email were answered promptly. Rob the Engineer arrived on time and was polite, efficient and explaine... See more
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After several attempts to find out information about our Solar panels I managed to speak to a very helpful lady called Lynne in customer service. Im happy to say that she provided all necessary docum... See more
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Company details
About Ecovision
Written by the company
Ecovision provides specialist operations, maintenance, and customer support for solar PV systems across the United Kingdom.
Many of the solar systems we support are owned by long-term infrastructure investors and installed on residential or commercial properties through lease agreements. Ecovision acts as the appointed managing agent, responsible for monitoring performance, arranging maintenance, coordinating engineer visits, and ensuring systems continue to operate safely and efficiently.
Our goal is to make solar system support simple, transparent, and stress-free. Our engineers combine strong technical expertise with a customer-first approach, ensuring every visit is professional, informative, and respectful of your property.
Solar PV systems are long-term renewable energy assets. Through preventative maintenance, clear communication, and reliable service delivery, Ecovision helps maximise system performance and lifespan while supporting the UK’s transition to renewable energy.
Learn more about our services at www.ecovision.co.uk
Contact info
United Kingdom
- 01453 796790
- customers@ecovision.co.uk
- ecovision.co.uk
4.1
Great
367 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
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The engineer was on time
The engineer was on time. He got on with the work, and left everything clean ,and tidy
February 23, 2026
Reply from Ecovision
Hello Mr Ridley, thank you for taking the time to write a review, it's great to hear that the engineer was timely and worked professionally, keeping everything clean.
I have had no problems with Ecovision…
I have had no problems with Ecovision since having installation
February 23, 2026
Reply from Ecovision
Hello Mrs Anderson, thank you for taking the time to share your feedback. We're really pleased to hear that everything has been running smoothly since your installation and that you’ve had no issues with your system. It’s great to know your experience with Ecovision has been a positive one. Should you ever need any advice or support in the future, our team will always be here to help.
John Dewen came out today to inspect…
John Dewen came out today to inspect our panels and we cannot rate him highly enough. He talked us through everything he was going to do and whilst I’m not electrically minded he put things into simplistic terms.
John arrived early, talked us through what he was going to do and set about the job. He was friendly, very knowledgable and a credit to the company. We would like to thank John for his feedback on couple of things that need following up. Please pass on our thanks to your member of staff a great ambassador for Ecovision
March 4, 2026
Unprompted review
Reply from Ecovision
Hi Andre, Thank you for taking the time to share your experience with Ecovision. We're delighted to hear that John provided such a positive visit and took the time to clearly explain the work he was carrying out. We understand that solar systems can be quite technical, so it’s great to know he was able to make everything easy to understand and keep you informed throughout the inspection.
We’re especially pleased to hear that John’s professionalism, knowledge and friendly approach stood out during your appointment. Feedback like this means a lot to the team, and we will make sure your kind words are passed on to him.
Thank you again for recognising John as a great ambassador for Ecovision. If you need any further support with the follow-up items mentioned during the visit, please don’t hesitate to contact us.
Kind regards,
The Ecovision Team
Ridiculous Customer Service
I have a fault with my Solar PV which requires an engineer to visit to investigate. Contrary to what they initially thought, it's not a communication or connection issue. The RCD has tripped and won't reset. The earliest date they offered was over SEVEN weeks away at the end of April which is totally unacceptable. I have written to demand compensation for the extra cost of electricity I'm going to incur over 7 weeks but am yet to get any response. This is anything but customer service.
March 3, 2026
Reply from Ecovision
Thank you for your feedback.
We are sorry to hear you are unhappy with the current timescales and we do appreciate how frustrating this situation can feel.
Our initial checks indicate this is currently a communication issue with the meter rather than a confirmed system fault. An engineer visit is required to investigate further, and the appointment offered reflects the earliest availability within our current schedule.
We can see you have contacted us regarding compensation, and your correspondence is with the relevant team for review. We will respond to you directly as soon as possible.
Reply from Ecovision
Hi Margaret, thank you for taking the time to provide feedback.
Tomas was very polite and quick in completing the job he came to do.
Very nice company, efficient and polite
February 20, 2026
Reply from Ecovision
Thank you for your kind feedback. We are delighted to hear that Tomas provided a polite and efficient service and that your experience with Ecovision was a positive one.
Your comments will be shared with Tomas and the wider team.
The Engineer arrived on time and…
The Engineer arrived on time and changed the meter without much interference.
Thank you.
February 20, 2026
Reply from Ecovision
Thank you for taking the time to share your feedback. We are pleased to hear the engineer arrived on time and completed the meter exchange efficiently with minimal disruption.
Your comments are appreciated and will be shared with the team.
The fitter arrived on time
The fitter arrived on time did a thorough check of things Changed the necessary piece of equipment and left everything clean He was pleasant friendly and efficient
February 20, 2026
Reply from Ecovision
Thank you for your lovely feedback.
We are delighted to hear the fitter arrived on time, carried out a thorough check, and completed the work efficiently while leaving everything clean and tidy. It is especially nice to know they came across as pleasant and friendly.
We will be sure to pass your kind comments on to the engineer and the wider team. Thank you for taking the time to share your experience with Ecovision.
engineer arrived a day late
engineer arrived a day late . found a further problem , system switched off .
2 months on still waiting .nothing heard so have had to contact ecovision to find out what is going on . could be a long wait for resolution . rather poor at keeping customer in formed .
December 30, 2025
Reply from Ecovision
Thank you for your feedback, and we are sorry for the frustration and lack of updates you have experienced.
Following the engineer’s visit, a roof-related fault was identified. The system was switched off as a safety precaution while we seek approval from the panel owners to proceed with the required works. We appreciate that the wait has been concerning, and we apologise that our communication has not been as proactive as it should have been.
Once approval is received, our team will contact you promptly to arrange an appointment.
Thank you Team Ecovision
The engineer was friendly, helpful and efficient. He replaced a major part and cleared away packaging and left no mess.
The appointment was arranged with the customers needs taken into consideration and all workers we encountered were kind and reassuring. Thank you team!!
February 20, 2026
Reply from Ecovision
Thank you for the wonderful feedback. We are delighted to hear that the engineer was friendly, helpful and efficient, and that the work was completed neatly with everything left tidy.
It is also great to know the appointment process worked around your needs and that the team came across as kind and reassuring throughout. We will be sure to pass your lovely comments on to everyone involved.
Thank you for taking the time to share your experience with Ecovision.
Reply from Ecovision
Thank you for your positive feedback.
We are delighted to hear the engineer arrived on time, kept you informed throughout the visit, and completed the work smoothly. Providing a clear and efficient service is exactly what we aim for.
We appreciate you taking the time to share your experience.
Our experiences ovidiom for the work done by…
Our experience for the work done by your engineer was really good.
Our experience of your customer care team and telephone system was awful.
February 20, 2026
Reply from Ecovision
Thank you for taking the time to share your feedback.
We are really pleased to hear that your experience with our engineer was a positive one and that the work carried out met your expectations. We will be sure to pass your kind comments on to them.
We are, however, sorry to hear that your experience with our customer care team and telephone system did not meet the same standard. This is not the level of service we aim to provide, and your feedback is important in helping us identify where improvements are needed.
If you would be happy to share further details of what went wrong, please feel free to contact us at customers@ecovision.co.uk
so we can look into this and continue improving our service.
Thank you again for your feedback.
To be able to talk on the phone to a…
To be able to talk on the phone to a person who can talk loud and clear English is a bonus, so thank you for that.
Very helpful and informative in finding the right appointment for me and for ID so I know the name of the engineer.
November 25, 2025
Reply from Ecovision
Hello Carole, thank you for your feedback. We’re delighted to hear that you found the call clear, helpful and informative, and that the team supported you in arranging the right appointment and providing the engineer’s details.
We’ll be sure to share your kind comments with the team. If you need any further assistance, please don’t hesitate to get in touch.
Solar panel roof leak
Spoke to Stephanie about my concerns on roof which is leaking. Stephanie was very polite, helpful and knowledgeable and sorted out the issue we had. Would Highly recommend Ecovision many thanks
February 24, 2026
Unprompted review
Reply from Ecovision
Hi Sarah, thank you for your kind feedback. We’re pleased to hear that Stephanie was polite, helpful and knowledgeable in supporting you with your roof concerns.
We’ll be sure to pass on your lovely comments to her. We really appreciate your recommendation and are glad we could help resolve the issue.
If you need any further assistance, please don’t hesitate to get in touch.
Engineer was very helpful on his visit…
Engineer was very helpful on his visit to carryout the 4g meter exchange.
February 5, 2026
Unprompted review
Reply from Ecovision
Hello Mr Francks, Thank you for your feedback. We’re pleased to hear that our engineer was very helpful during the 4G meter exchange visit.
We’ll be sure to share your kind comments with the team. If you need any further assistance, please don’t hesitate to contact us.
Good communication
Good communication from scheduling the appointment to the engineer arriving and completing the work. The engineer was efficient causing limited down time whilst completing the work.
Ecovision have always kept on top of any regulation changes that have required modifications/upgrades to the installation and have organised these upgrades as soon as they were able to.
November 25, 2025
Unprompted review
Reply from Ecovision
Hi Mr Thomson, thank you for your detailed feedback. We’re really pleased to hear that you experienced good communication throughout the process and that our engineer completed the work efficiently with minimal disruption.
It’s also great to know you’ve felt supported with regulatory updates and system upgrades, maintaining compliance and performance for our customers is a key priority for us.
We appreciate your continued trust in Ecovision. If we can assist you further at any time, please don’t hesitate to get in touch.
Kept informed on timings.
Kept informed on timings.
Everything went to plan and Gareth was lovely.
February 4, 2026
Unprompted review
Reply from Ecovision
Thank you for your kind feedback Lacey. We’re delighted to hear you were kept well informed and that everything went to plan.
We’ll be sure to pass your lovely comments on to Gareth, he’ll be really pleased to hear them.
If we can help you with anything further in the future, please don’t hesitate to get in touch.
Very good service and the engineer was…
Very good service and the engineer was very helpful the only thing was they cancelled 3 appointments before they came this time
October 28, 2025
Unprompted review
Reply from Ecovision
Hello Christopher. Thank you for your feedback. We’re really pleased to hear that you received very good service and found our engineer helpful, we’ll be sure to pass your kind comments on to the team.
We’re sorry for the earlier appointment cancellations and understand how frustrating that can be. This isn’t the level of service we aim to provide, and we appreciate your patience while we worked to get the visit completed.
If there is anything further we can assist you with, please don’t hesitate to contact us.
Reply from Ecovision
Hello Linda, thank you for your positive feedback. We're pleased to hear that our engineer demonstrated politeness, promptness and professionalism during the visit. We’ll be sure to share your kind comments with the team.
If you ever need any further support, please don’t hesitate to contact us.
Arrived on time
Arrived on time. Explained what he was doing. Showed us what he had done when finished. Polite.
December 31, 2025
Reply from Ecovision
Hi Costandina, thank you for your feedback. We’re pleased to hear the engineer arrived on time, kept you informed throughout the visit, and took the time to explain the work completed. It’s great to know you found the service polite and professional.
If you need any further support in the future, please don’t hesitate to get in touch.
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