I have had a pretty good experience with this Web Hosting company. I think their support is good and i have always been assisted promptly whenever i need help.
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I would advise anyone who takes themselves seriously to never subscribe to this rubbish. After 3 years of service we just woke up one day and all our emails, all our data was wiped. Worst service ever... See more
Company replied
These guys are the definition of 'poor service and unprofessionalism.' Once you purchase their services, you are on your own; they don't answer their phone or respond to customer queries. Prove me wro... See more
Good cheap and affordable packages which suit every type of business as it was easy to switch/upgrade my package which all had guaranteed uptime and great speeds. The support from the team is also o... See more
Company details
Written by the company
Ecowebzim Solutions is a leading IT Solutions company. We offer Domains, Free SSL, cPanel, Reseller Hosting, Emails, Powerful Hosting Made Affordable.
Contact info
Bulawayo, Zimbabwe
- 077 633 4705
- support@ecowebzim.com
- ecowebzim.com
2.6
Poor
45 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Reason for my bad review
I made an inquiry on your service and I never got a response, I tgetting assistance from your site and the feature available but it didn't help.
March 13, 2022
Reply from Ecowebzim Solutions
Hello Desire, Please note we have Calls Support, LiveChat, Email Support, Ticket Support and Whatsapp Support. Normaly when one support channel is unavailable, you can always try the other and we assure you assistance is always available.
Not user friendly.
Not user friendly.
Found it difficult to create and design Web page. No online assistance or support
March 10, 2022
Reply from Ecowebzim Solutions
Hi there, We use cPanel for website management and cPanel is the best platform for website management in the industry so far, and its actually very very easy to use. We would have really appreciate it if you had told us about the challenges you are facing. This is something that can be easily solved by a few instructions. Please do get in touch with us.
Thank you very much
Thank you very much. You guys helped a lot though it took a long time to finish.
March 7, 2022
Very poor customer service
Very poor customer service. Your system is malfunctioning on capturing payments, paid domains are getting suspended and you don’t respond to customer complaints
March 6, 2022
Reply from Ecowebzim Solutions
Hi there, this was a temporary error within our systems. Domains were not being updated during renewal. Upon receiving reports, we went ahead and applied a permanent fix. We are very sorry for the Inconvenience caused to you.
Your services are quite good
Your services are quite good. As your customer I'm suggesting if you can allow that your clients open their website in any area with Access to internet not only where you have your own private data/wifi. Thank you!
February 24, 2022
I asked for assistance but seems like…
I asked for assistance but seems like no assistance has been rendered. no problem was fixed and i cant even launch my site
January 15, 2022
Reply from Ecowebzim Solutions
Hi there, did you try reaching out to our livechat team or open a technical support ticket on the portal? Please note we are always available to assist. Kindly report errors and issues you are facing and we will fix right away.
The self service is the best
The self service is the best. I had a glitch n the person I called fixed everything in no time. I love your services Ecowebzim
January 2, 2022
I love the services honestly
I love the services honestly. The self-service is the best.
December 15, 2021
bad customer service
bad customer service , they take time to respond to messages and ticketd
December 2, 2021
Reply from Ecowebzim Solutions
Hi there, sorry for the delays in ticket responses. Our support was a bit limited due to the festive seasons holidays. Rest assured this situation was taken care of.
Excellent payment features
Excellent payment features
Simple and efficient platform and support
November 11, 2021
Unprompted review
They are excellent
They are excellent, honest and understanding. Their service isof super high quality
November 10, 2021
Top notch support
This is the only host I have ever been 100% satisfied with. In the almost 8 months that I have been with ecowebzim, I have never noticed any downtime. In the times where I have had issues, their support is excellent, kind, & fast! Even when those issues were on my end.
November 9, 2021
very professional
November 4, 2021
Very good hosting service and super…
Very good hosting service and super reliable. I highly recommend it to others
November 1, 2021
I have used the product and recommended…
I have used the product and recommended it to a number of companies who have been greatly impressed by the speed, reliability, and support provided by the organisation. Keep it up
October 2, 2021
Excellent billing
October 1, 2021
I can complain with their service
I can complain with their service, i can recommend them.
September 22, 2021
Your responses to complains is very…
Your responses to complains is very poor.
1. I complained about wording editing on our website by now these were not rectified.
2. The issue of receipts. I was never given my receipt for website development till now. I don't know how to account for that payed money.
3. It seems you don't have time with customers. What you only want is money.
4. Termination of service to you is simple. I would suggest. There must be a time frame and a notice.
Am sure these needs to be improved to make ecoweb solutions the best website solution in Zimbabwe.
September 22, 2021
Reply from Ecowebzim Solutions
We apologize for the inconvenience caused to you, please note we have multiple support channels that include Whatsapp, Ticket System, Emails, Calls, and Live Chat. We highly recommend the live chat for instant replies. Support on other channels may be delayed a bit at times. Receipts are usually sent via mail, If it happens yours didn't arrive on time please check the spam inbox. On termination please note we only terminate hosting accounts that haven't been paid for more than 60+ days. We feel this is a fair grace period for anyone to clear their bills. Regardless we will try to make sure our support is even much better.
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