EDAPT was the best thing that ever happened to me. Your staff, Sarah, Aubrey, Alizandra, helped me were very patient and supportive. They were both knowledgeable about student loans and understood tec... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company has helped me defer my student loan due to my unemployment. Still job searching glad that Edapt has my back. I’m glad b/c before Edapt wasn’t aware of anything related to my student lo... See more
Company replied
I think you have borrowed an angel, Mrs. Lindsey. She has a proclivity for challenging work, not only is Mrs. Lindsey a professional, a prerequisite for being a darned good person but a kind sentient... See more
Company replied
The fact that someone is keeping up with the needed paperwork. It would be better if the person you deal with spoke in American English without the heavy accent. I have a hard time understanding wha... See more
Company replied
Company details
Written by the company
We help our clients navigate the complicated process of document preparation for the federal student loan repayment plans. We take great pride in our knowledge of the business and strive to deliver nothing but excellent customer service. Our over 900 five star reviews gives us the confidence to say we're the best at what we do. We look forward to working with you!
Contact info
5000 Birch St suite #3000, 92660, Newport Beach, United States
- (800) 438-2869
- support@edaptusa.com
- edaptusa.com
I love edaptusa
I love edaptusa. They are super respectful and super patient and kind and help benefit you tremendously with the income driven repayment plan.
August 14, 2025
Unprompted review
Reply from EDAPT USA
Hello Elijiah,
Thank you so much for your kind words! Respect, patience, and kindness are core values for our team, and we’re so glad they’ve made a difference for you. It’s our mission to help clients benefit as much as possible from programs like the income-driven repayment plan.
They always reach out and kee me…
They always reach out and kee me up-to-date on my account.
August 14, 2025
Reply from EDAPT USA
Hello Debra,
Thank you for your kind words and 5-star review! We’re so glad to hear that our consistent communication and updates have been helpful for you. Keeping our clients informed is a top priority, and it’s great to know it’s making a difference. We truly appreciate your trust!
This company was Very professional and…
This company was Very professional and helpful with my situation thanks again
August 12, 2025
Reply from EDAPT USA
Hello Kenneth,
Thank you for the 5-star review! We’re so glad we could be helpful and provide the support you needed. It’s always our goal to deliver professional service while making things as smooth as possible for our clients. We truly appreciate your trust and look forward to helping you anytime you need us again!
Amazing customer service.
Amazing customer service.. gets the job done Thanks girls !!
August 11, 2025
Reply from EDAPT USA
Hello Dee,
Thank you so much for the fantastic review! We’re thrilled to hear you had such a great experience with our team. They will be so happy to know their hard work and customer service made such a positive impact. We truly appreciate your trust and support!
Shenly did a great job explaining…
Shenly did a great job explaining everything to me.
August 7, 2025
Unprompted review
Reply from EDAPT USA
Hello Angela,
Thank you for the 5-star review! We’re so glad to hear that Shenly was able to clearly explain everything and make the process easier for you. We’ll be sure to share your kind words with her — they’ll mean a lot!
This company was a life saver and did…
This company was a life saver and did everything to guide me along the process of the madness of repayment. They worked hard to achieve what I wanted and made sure to stay on top of the latest changes. It was money well spent from 2019-2025
August 1, 2025
Unprompted review
Reply from EDAPT USA
Hello Nina,
Thank you so much for your thoughtful review! We're honored to have supported you through the repayment journey from 2019 to 2025 — your kind words mean a lot to our team. Staying on top of every change and advocating for your needs is exactly what we aim to do. If there's anything we could have done to make your experience a full 5 stars, we'd truly value your feedback. We're always looking for ways to improve and better serve our clients!
Great experience
They helped me when I need options on my student loans
July 10, 2025
Unprompted review
Reply from EDAPT USA
Hello Mrs. Green,
Thank you for your review — we’re so glad we could help you navigate your student loan options! We appreciate the 4 stars and would love to know how we can make your experience a 5-star one. Your feedback helps us improve and continue providing the best possible support. Don’t hesitate to reach out if there’s anything more we can do!
Excellent service
Excellent service. They look out for your needs and always answer your calls.
May 1, 2025
Unprompted review
Reply from EDAPT USA
Hello Irma,
Thank you so much for the kind words! We’re thrilled to hear that you felt supported and well taken care of — that’s exactly the level of service we strive to provide. Knowing you can count on us means everything, and we're always just a call away if you need anything!
Very helpful and easy to deal with.
July 30, 2025
Unprompted review
Reply from EDAPT USA
Hello Denise,
Thank you for the great review! We’re so glad to hear that you found the process helpful and straightforward — that’s exactly what we aim for. If you ever need anything else, we’re always here to help!
I think you have borrowed an angel
I think you have borrowed an angel, Mrs. Lindsey. She has a proclivity for challenging work, not only is Mrs. Lindsey a professional, a prerequisite for being a darned good person but a kind sentient human being. Thank you for your free kindness…She deserves a raise. After working with me, A BIG RAISE would be epic…… Kindness is free and she delivered…. Be safe on your journey home Mrs.Lindsey.
July 23, 2025
Unprompted review
Reply from EDAPT USA
Hello Tammie,
Thank you so much for your kind and powerful words. We couldn’t agree more — Lindsey is truly one of a kind. Her kindness, professionalism, and dedication to helping others shine through in everything she does, and we feel lucky to have her on our team. Your appreciation means the world to us. We're always here if you need anything moving forward.
Amazing Experience!
They made what could have been an overwhelming experience, a piece of cake! Amazing, friendly customer service!
July 29, 2025
Reply from EDAPT USA
Hello Kimberly,
Thank you so much for the amazing review! We’re thrilled to hear that our team was able to turn an overwhelming process into something simple and stress-free. Friendly, supportive service is exactly what we aim for, and it’s great to know we hit the mark. We’re always here if you need us again!
The fact that someone is keeping up…
The fact that someone is keeping up with the needed paperwork. It would be better if the person you deal with spoke in American English without the heavy accent. I have a hard time understanding what they are saying. However, I greatly appreciate the work they have to do to keep up with the changes the government is going through right now.
July 23, 2025
Reply from EDAPT USA
Hello Kay,
Thank you so much for your 5-star review and for recognizing the effort our team puts into staying on top of all the changing government requirements. We also appreciate your honest feedback regarding communication. Clear and comfortable conversations are important to us, and we’re always working to improve the client experience. If you ever have difficulty understanding something, please don’t hesitate to let us know — we’re here to help every step of the way.
Reply from EDAPT USA
Hello Johnny,
Thank you for the 5-star review! We’re glad you appreciated the honesty and direct approach — we believe in clear, straightforward communication to make the process as smooth as possible. We’re always here if you have more questions down the line!
Reply from EDAPT USA
Hello Edgar,
Thank you for taking the time to leave a review. We understand it's still early in the process, and we're committed to making sure your experience with us exceeds expectations. If there’s anything we can do to help along the way, please don’t hesitate to reach out. We’d love the opportunity to earn that 5th star as things progress!
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
Amazing!
This whole process has been so much easier, less scary, and less overwhelming with the edapt team and services! A million million thank yous! I couldn’t recommend edapt services anymore to anyone!
July 22, 2025
Reply from EDAPT USA
Hello Diana,
Thank you for such an amazing review! We're so glad to hear that our team at Edapt helped make the process feel easier and less overwhelming. That’s exactly what we strive for with every client. Your kind words and recommendation mean the world to us. if you ever need anything, we're always here to help.
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
Lindsey made my experience great
Lindsey made my experience great. She was very professional, patient and well versed.
July 21, 2025
Reply from EDAPT USA
Hello Chrief,
Thank you so much for your wonderful feedback! We're thrilled to hear that Lindsey made such a great impression. Her professionalism, patience, and expertise truly reflect the standard we aim to provide every client. We'll be sure to share your kind words with her.
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
Reply from EDAPT USA
Hello James,
Thank you so much for the kind words. We’re thrilled to help and truly appreciate your support. If there’s anything we can do to turn that 4 into a 5, we’d love the opportunity — your feedback helps us grow and serve even better!
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
They are on top of everything
They are on top of everything, best part is, that they communicate with you as if you're part of their family. They'll text you if anything is needed and will always get things done
July 16, 2025
Reply from EDAPT USA
Hello Jeffrey,
Thank you so much for this amazing review! We truly believe in treating our clients like family so it means a lot to hear that. Keeping you informed and making the process as smooth as possible is always our goal. We're grateful for your trust and look forward to continuing to support you!
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
This company has helped me get my loans…
This company has helped me get my loans current and pay an amount i can afford. Truly miracle workers! Thanks from my heart!
July 16, 2025
Reply from EDAPT USA
Hello Boneita,
Thank you for taking the time to leave your wonderful review. At Edapt we really strive to deliver the best possible customer service to make every experience count! Thank you for giving us the opportunity to help you. Please let us know If you ever have any questions and don't hesitate in reaching out!
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
Reply from EDAPT USA
Thank you for taking the time to leave us a review Susan! We truly appreciate your support and are so glad to know you’re happy with the service. We're always here if you need anything in the future!
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
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