EDAPT was the best thing that ever happened to me. Your staff, Sarah, Aubrey, Alizandra, helped me were very patient and supportive. They were both knowledgeable about student loans and understood tec... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company has helped me defer my student loan due to my unemployment. Still job searching glad that Edapt has my back. I’m glad b/c before Edapt wasn’t aware of anything related to my student lo... See more
Company replied
I think you have borrowed an angel, Mrs. Lindsey. She has a proclivity for challenging work, not only is Mrs. Lindsey a professional, a prerequisite for being a darned good person but a kind sentient... See more
Company replied
The fact that someone is keeping up with the needed paperwork. It would be better if the person you deal with spoke in American English without the heavy accent. I have a hard time understanding wha... See more
Company replied
Company details
Written by the company
We help our clients navigate the complicated process of document preparation for the federal student loan repayment plans. We take great pride in our knowledge of the business and strive to deliver nothing but excellent customer service. Our over 900 five star reviews gives us the confidence to say we're the best at what we do. We look forward to working with you!
Contact info
5000 Birch St suite #3000, 92660, Newport Beach, United States
- (800) 438-2869
- support@edaptusa.com
- edaptusa.com
Already completed
July 16, 2025
Reply from EDAPT USA
Hello Vickie,
It looks like this may have been submitted in error. We haven’t received any previous feedback from you and there’s no record of an earlier review. If this was intended for another company, we’d appreciate it if you could update or remove it to ensure your feedback reaches the right place.
However, if this was meant for us, we’d love to know how we can turn your experience into a 5-star one. Your input is important to us and we’re always working to improve.
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
Worker Bee's Wonder Hive
Staff is well verse friendly they make everything less stressful. With our present administration that is gold. To all that work hard at edapt thank you for making all this a breeze
May 23, 2025
Reply from EDAPT USA
Hello Diana,
Thank you for taking the time to leave your wonderful review. At Edapt we really strive to deliver the best possible customer service to make every experience count! Thank you for giving us the opportunity to help you and entrusting us to guide you. Please let us know If you ever have any questions and don't hesitate in reaching out!
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
Get Service
Employees are very informative and keeps me in the loop about how things work.
May 20, 2025
Reply from EDAPT USA
Hello Cordelia,
Thank you for taking the time to leave your wonderful review. At Edapt we really strive to deliver the best possible customer service to make every experience count! Thank you for giving us the opportunity to help you. Please let us know If you ever have any questions and don't hesitate in reaching out!
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
Very polite
Very polite, patient, and thorough. EDAPT has great communication to their customers.
May 13, 2025
Reply from EDAPT USA
Hello James,
Thank you for taking the time to leave your wonderful review. At Edapt we really strive to deliver the best possible customer service to make every experience count! Thank you for giving us the opportunity to help you. Please let us know If you ever have any questions and don't hesitate in reaching out!
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
They have been a wonderful help in this…
They have been a wonderful help in this Federal student loan process. I am 81 yrs old and could not have made it with out them ….and still !!!
May 7, 2025
Reply from EDAPT USA
Hello Sara,
Thank you for taking the time to leave your wonderful review. At Edapt we really strive to deliver the best possible customer service to make every experience count! Thank you for giving us the opportunity to help you and entrusting us to guide you. Please let us know If you ever have any questions and don't hesitate in reaching out!
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
Reply from EDAPT USA
Hello Charlene!
Thank you for taking the time to leave your five star review. At Edapt we really strive to deliver the best possible customer service to make every experience count! Please let us know If you ever have any questions.
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
Reply from EDAPT USA
Hello Peter,
Thank you for taking the time to leave your review. Our customer service is our top priority so I'm glad to hear that you've had a great experience with Edapt. Please let us know how we can earn 5 stars in the future.
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
Reply from EDAPT USA
Hello Tracey!
Thank you for taking the time to leave your five star review. At Edapt we really strive to deliver the best possible customer service to make every experience count! Please let us know If you ever have any questions.
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
they take the headache out of it
March 26, 2025
Reply from EDAPT USA
Hello Tisha!
Thank you for taking the time to leave your five star review. At Edapt we really strive to deliver the best possible customer service to make every experience count! Please let us know If you ever have any questions.
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
I appreciate the details on what…
I appreciate the details on what happens next through the period of Lay off at Dept of Education, which slows down the process .The consistency in updates are very helpful.
February 27, 2025
Reply from EDAPT USA
Hello Portia,
Thank you for taking the time to leave your review. Our customer service is our top priority so I'm glad to hear that you've had a great experience with Edapt. Please let us know how we can earn 5 stars in the future.
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
The representative was so pleasant and…
The representative was so pleasant and patient. Its so important to keep up with all the student loan requirements and its so great to have EDAPT by my side. Its so worth the monthly costs to keep them on board it can get complicated student loans and all.
March 21, 2025
Unprompted review
Reply from EDAPT USA
Hello Franklin,
Thank you for taking the time to leave your wonderful review. At Edapt we really strive to deliver the best possible customer service to make every experience count! Thank you for giving us the opportunity to help you. Please let us know If you ever have any questions and don't hesitate in reaching out!
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
AMAZING HELP!
AMAZING HELP!! seriously saving my life. Mary Jane was amazing and very patient.
March 12, 2025
Unprompted review
Reply from EDAPT USA
Hello Kristen!
Thank you for taking the time to leave your five star review. At Edapt we really strive to deliver the best possible customer service to make every experience count! Please let us know If you ever have any questions.
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
Reply from EDAPT USA
Hello Thomas!
Thank you for taking the time to leave your five star review. At Edapt we really strive to deliver the best possible customer service to make every experience count! Please let us know If you ever have any questions.
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
Merissa has been helping for a few…
Merissa has been helping me for a few years now. She always helps me understand every question I ask her. She has made several reminder and follow call to me, to keep me in touch with changes and updates that I need to do. She is very polite and helpful.
February 18, 2025
Reply from EDAPT USA
Hello Angela,
Thank you for taking the time to leave your wonderful review. At Edapt we really strive to deliver the best possible customer service to make every experience count! Thank you for giving us the opportunity to help you and entrusting us to guide you. Please let us know If you ever have any questions and don't hesitate in reaching out!
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
EDAPT USA eased my mind!
EDAPT USA excels at maintaining open lines of communication, through emails, texts, and phone calls. They helped me stay informed about my loans, applications, and forms that needed to be submitted. At times I wasn’t available to discuss and they were always consistent about getting back to me. They made me feel like my time was available to them. The process was worry free! I highly recommend them! Sophia was very helpful today in guiding me through the process.
February 21, 2025
Unprompted review
Reply from EDAPT USA
Hello Samantha,
Thank you for taking the time to leave your wonderful review. At Edapt we really strive to deliver the best possible customer service to make every experience count! Thank you for giving us the opportunity to help you and entrusting us to guide you on this path to financial freedom. Please let us know If you ever have any questions and don't hesitate in reaching out!
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
Edapt is the best!
Edapt is geat, this company had kept me out of default, I paid a little to them & was able to have money to pay other financial obligations. Thank you very much!!!
February 17, 2025
Unprompted review
Reply from EDAPT USA
Hello!
Thank you for taking the time to leave your wonderful review. At Edapt we really strive to deliver the best possible customer service to make every experience count! Thank you for giving us the opportunity to help you. Please let us know If you ever have any questions and don't hesitate in reaching out!
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
Great people to work with
February 14, 2025
Unprompted review
Reply from EDAPT USA
Hello Robert,
Thank you for taking the time to leave your wonderful review. At Edapt we really strive to deliver the best possible customer service to make every experience count! Thank you for giving us the opportunity to help you and entrusting us to guide you on this path to financial freedom. Please let us know If you ever have any questions and don't hesitate in reaching out!
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
Thank you for your help as much as you…
Thank you for your help as much as you could. When I get an chance to get everything calm down I will definitely will be back in the future. Happy Valentines day. Have a great rest of your day.
January 27, 2025
Unprompted review
Reply from EDAPT USA
Hello Alice,
Thank you for taking the time to leave your review. Our customer service is our top priority so I'm glad to hear that you've had a great experience with Edapt. Please let us know how we can earn 5 stars in the future.
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
Legendary customer service
Legendary customer service. Personnel knows 100% of the information
February 11, 2025
Unprompted review
Reply from EDAPT USA
Hello Francisco,
Thank you for taking the time to leave your wonderful review. At Edapt we really strive to deliver the best possible customer service to make every experience count! Thank you for giving us the opportunity to help you and entrusting us to guide you on this path to financial freedom. Please let us know If you ever have any questions and don't hesitate in reaching out!
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
The communication process was very…
The communication process was very well, The process of filling out the paper work was self explanatory. I never had to feel frustrated while doing the paper work, and the response was sent back very fast.
February 10, 2025
Unprompted review
Reply from EDAPT USA
Hello Karen,
Thank you for taking the time to leave your wonderful review. At Edapt we really strive to deliver the best possible customer service to make every experience count! Thank you for giving us the opportunity to help you. Please let us know If you ever have any questions and don't hesitate in reaching out!
Sincerely,
Edapt USA
(657)201-5209
support@edaptusa.com
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