Eddie Wright Car Supermarket Reviews 2,235

Dealt with mark buying my new car and the service was really really helpful.

Would highly recommend!

A wonderful service from Mark! He made the experience stress free, clear and informative. I would certainly recommend this dealership.

Overall, despite a delay waiting for our new car to charge. The transaction was made easy as Jack was helpful, friendly and professional throughout our visit.

I bought a 2021 Mazda 3 from Eddie Wright two weeks ago. The car itself is great and exactly what I wanted, so I’m pleased with the purchase overall.

Positives
We dealt with Gary Brown, who was friendly, helpful and not pushy. He sorted everything we raised before collection — a scratched mirror, pet odour, low key-fob battery — and even arranged an oil change on the day. No issues with him at all.

What didn’t go well
The mechanical prep was poor. Before buying, I mentioned the brakes felt sluggish and asked for a thorough check and MOT. Instead, the car went straight to MOT with no inspection and actually failed because all four wheel nuts were missing — its second MOT fail in a row.

We were told the brakes had “passed”, but after buying the car I took it to an RAC service centre and was told:

It urgently needed a major service (hadn’t been done).

Front and rear pads and discs were worn below limits.

The driver’s tyre was cracked.

None of this was picked up before sale or during the MOT. As it’s wear and tear, I had to pay £650 myself.

I also later discovered the car was ex-fleet. This explains the mileage, but I wasn’t told this at the point of sale despite asking about the car’s history.

There is also a £199 admin fee for MOT and prep, so factor that in.

Overall
Buying experience: 4/5 — Gary did his best.
Car preparation: 2/5 — too many issues missed.

Would I recommend?
Yes, if you really like the car — but take someone who knows about cars and budget for your own post-purchase inspection and possible repairs. Used cars are always a risk, and the mechanical checks here weren’t thorough.

Mark was very friendly and knowledgeable. He made the process of buying my new car very easy and painless

A great experience with Mark Smith. Personable, knowledgeable and helped me all the way through the process. Cheers !

Mark made the process easy and smooth .within 2 hrs the car was purchased and driven away 3 days later, couldn't have been smoother very friendly, welcoming and knowledgeable would recommend

**Edit, 3 Dec 25: Although it took a number of months and the threat of Small Claims action to get there, to Eddie Wright's credit - I did receive a reimbursement for the cost of the main dealer service mentioned below on 3rd Dec 25. **

I purchased an MG4 from Eddie Wright Car Supermarket on 30th September 2025. This was the first time I had ever used a dealership. I normally buy privately, but decided to pay the premium (at least £2,000-3,000 more than private sale prices) specifically for professional inspection, genuine service history, and reliable aftercare. This is a huge amount of money for me, and I thought it was worth it for the guarantees a dealer supposedly provides.

Ironically, this dealer experience has been significantly worse than any private sale I have ever completed.

The vehicle was sold with a "3rd MG Service" included, which was a primary reason for my purchase. I specifically asked salesman Simon King about this during the sale, as having 12 months of service coverage was important to me. He confirmed this had been completed.

After collection, I discovered the passenger side front mudguard was detached and hanging off. I emailed Simon King on 1st October with photographs. No response. I emailed again on 6th October as the mudguard had worsened and was now split. No response. I escalated to General Manager Clive Pick on 9th October. No response for 19 days total.

I was forced to repair the mudguard and windscreen trim myself using adhesive to make the vehicle safe to drive.

When I contacted MG directly about the service history, they confirmed the "3rd MG Service" completed by Eddie Wright was not valid. It didn't follow the MG service schedule, wasn't within the acceptable timeframe, and doesn't appear on MG's online system. MG quoted £161 for the actual 3rd service that is now due.

This constitutes misrepresentation under the Consumer Rights Act 2015. The vehicle was not as described at point of sale. I formally invoked my Section 20 right to reject the vehicle within the 30-day window and arranged to return it on 28th October 2025. As at the time of writing (10 Nov), they still refuse to engage in writing to facilitate my legal right to return the vehicle.

Service Manager Jon Broughton eventually responded, stating Eddie Wright would cover the £161 cost if I could prove their service wasn't permissible. I provided written confirmation from MG proving exactly that. Jon Broughton has now gone completely silent.

I also copied Paul and Jane Wright on correspondence, as they appear to still be involved in the business. No response from them either. It appears no one at Eddie Wright cares about their reputation or legal obligations to customers.

I paid thousands of pounds more than a private sale specifically for dealer inspection, genuine service history, and professional aftercare. I received none of these things. The vehicle had defects at collection that were ignored for weeks despite three separate emails. The service history was misrepresented in breach of consumer protection law. When I exercised my statutory right to reject, they initially engaged, then went silent again when I provided the evidence they requested.

The first time I trusted a dealership instead of buying privately, and I have been let down at every single stage. I would have received better service, honesty, and value buying from a private seller on Facebook Marketplace.

Eddie Wright had multiple opportunities to resolve this professionally. They ignored repair requests, misrepresented service history, disregarded consumer law, and ultimately abandoned communication entirely when held accountable.

I cannot recommend Eddie Wright Car Supermarket under any circumstances. Simon King, Jon Broughton, Clive Pick, Paul Wright, and Jane Wright have all failed to provide even basic customer service or acknowledge their legal obligations. If you're considering purchasing from them, I would strongly suggest looking elsewhere. If you do proceed, verify everything independently, get everything in writing, and understand they may not honour their commitments even when legally obligated to do so.

This experience has completely destroyed my trust in dealerships. I paid a premium for supposed professionalism and guarantees, and received worse service than I have ever experienced buying privately.

Where to start! Avoid at all cost, brought a car which broke down on day one. As a token of appreciation they gave me a free MOT and service however this is where they screw you over. They failed the car on condensated headlight but yet this is how we brought the car off them 11 months ago but yet it passed like it then 😂. Anything to make some money off customers. The had the car since 8:30am and I waited around all day, the reception lads are as helpful as a chocolate fire guard when asked it’s I don’t no it’s nothing to do with me it’s all retail, yet the car was in the service department. To top it off they left dirty finger marks inside my car on the light cream interior which now I have to try get out.
Save your money go to a garage that actually cares and valves you as a customer and actually checked the car. We have brought 3 cars from here and have all broke down on either day 1 or 2 more fool us I guess

Just wanted to say I came in to the garage last weekend to look around and Mark Smith came straight to me asking if I needed help. Mark has been so helpful and I have now purchased a lovely car. Eddie Wrights is lucky to have Mark working for them, he’s helpful, knowledgeable and understanding not trying to sell me any car to help himself out. Wanted to really look after me and he has done so a massive thank you to Mark.

ROLLING BACK MILEAGE AND EMPTY PROMISES. Still have a broken instrument cluster thanks to these clowns. I'll be out of pocket again to sort this. You had the car 3 weeks and only started work on the last week you had it. Dodgy loan cars and a joker that sits on the desk at service. Good look to you if you're buying from Eddie wrong

Mark has been Superb with me answering all my questions, working overtime before and after the shop is open to go through all the information, and incredibly friendly.

Do not use Eddie Wright when buying a car.
My partner and I bought a car here in November 2024 and have regretted it since. Despite being told it had full service history, we later discovered it only has 3 service stamps since 2014. The car now won’t start due to a timing chain fault.

We bought extra platinum RAC warranty for piece of mind, but when RAC towed the car, we were charged £150 for diagnostics, then asked for another £150—which I refused—before they suddenly “found” the fault at no extra cost. We were told we need a new or reconditioned engine (£4.5k) if the warranty won’t cover it, but RAC insists we pay £1.4k for a full engine strip first.

Earlier, I had to fight for six months to get a simple radio repair sorted after they “lost” my 30-day claim. Nothing but problems from start to finish.

Car is still currently in the garage while me and my partner struggle to get to and from work and get ourselves and a toddler around for basic necessities day to day... been chasing numbers and documents for a week now and still seem to be getting nowhere despite calling them several times a day.

Lovely salesperson, Aysia. Made me feel at ease and comfortable

Mark Smith was amazing and super helpful. Would definitely recommend Eddie Wright’s to anyone buying a car and specifically Mark. He has been so kind to someone who doesn’t know much about cars! He went above and beyond !

I came into the dealership to purchase my Vauxhall Corsa with a gentleman on the sales team called Mark. He was very helpful and explained everything in detail for me. Went through every detail with me and explained how things in the car work etc as I wasn’t sure. I couldn’t have asked for better service. Very very happy with my experience

Bought a car, advertisement had no mention that it only came with 1 key. At the time of having a test drive, again was not informed it had only 1 key. Put deposit down for car, again not informed it only came with 1 key. At handover, was the first time i was informed car came with 1 key. Not happy as if this was the case, i would have either walked away from deal, got dealer to make me a second key at their cost or knock off a bit from sale price. Put in a complaint and no response what so ever. It's a shame, as i would have recommended a lot of people to go there for their next car. After service is disappointing and you get no response from emails or any call back if promised. If you have to buy a car from here, just make sure you look at car thoroughly, making sure it comes with 2 keys and resolving any issues with car BEFORE you put down a deposit. Always remember, there is always another car and if the one you are looking at isn't upto scratch, just walk away until issues have been resolved and you are happy to buy at that stage.

Eddie Write has a mission statement that says they are honest, trustworthy and committed to integrity. I bought a car from them on 30/09/2025 and unfortunately they failed to deliver on their promises. They categorically informed me ( the owners wife) that they would fully charge my car before collecting in recompense for my loss of 30 days Road tax however the salesman at the very last moment told me it only had less than 50 miles of charge in the battery. I had to pay £ 30 to limp home. The salesman just shrugged off this promise that was made. He also at the very last minute of the handover informed me that the car only had 1 ignition key. A second one will cost me approximately £300. He told me this was not the company’s fault as only one key had been handed in. The car had only covered 416 miles. Wouldn’t Eddy Write have been more honest, trustworthy and demonstrated more integrity if they had told me about the missing key and charged the car up as they promised? Anyone can write words and say they put their customer first, however, Eddy Wright of Scunthorpe practice lots of underhand tricks that demonstrate they are anything but honest, trustworthy and have integrity.

Steve was absolutely brilliant. He explained everything and I had such a smooth experience. Thank you, Steve!

Mark is very friendly and welcoming, and has helped us find the perfect family car after a few attempts! He was very accommodating for us living in Milton Keynes allowing flexibility and constant communication. He was very helpful with helping us find different options regarding finances, deposits and finding us the best deals. Also, offering personal touches to the family that have always personally asked for Mark when coming to Eddie Wrights.