edelkrone Reviews 327

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 246 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent quality and sturdy build of the products, noting that the equipment feels premium and is thoughtfully engineered for creators. Many appreciate the clever design and the ease of setup, making their workflow more dynamic and efficient, especially for complex shots and macro photography. The customer service is consistently praised for being responsive, helpful, and professional, often going above and beyond to assist with inquiries and issues. However, some customers also noted issues with product flexibility and misleading advertising regarding product fit with accessories. A few other people also felt that certain products were less stable than expected or had problems with app connectivity and motor performance, leading to shaky results. There were also occasional reports of non-existent customer support or conflicting information regarding shipments and returns.

What people talk about most

Product

People report positive experiences with product, consistently praising the high quality, innovative... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the products as top-notch, extremely... See more

User experience

Clients share positive opinions on user experience, highlighting that the product works well and makes... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the team's excellent,... See more

Service

Users describe positive interactions with service, highlighting excellent support, communication, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased the Flextilt Pro and Flextilt Prime for use with my macro photography. I am impressed with both. With macro photography (of mosses and other things small), you are always challenged wit... See more

Rated 5 out of 5 stars

Slider works fantastic, highly recommend! They helped me navigate how to work with FedEx to get customs the paperwork needed to easily import their product. Worth noting they ship from Turkey so it... See more

Rated 5 out of 5 stars

I’ve been using Edelkrone gear for just a few months, but it’s already become one of my favorite parts of my workflow. The design is super clever, the build quality feels premium, and everything... See more

Rated 5 out of 5 stars

Edelkrone produces one of the best motion control systems out there. Their heads work flawlessly, as with the combination of the Jibone, achieving shots hard to duplicate without their system. Machine... See more


Company details

  1. Cinema Equipment Supplier

Written by the company

At edelkrone, we take great pride in our reputation as one of the leading manufacturers of content creation solutions based in Ankara, Turkiye. Since our inception in 2008, we have been dedicated to introducing innovative and unique products that make capturing stunning visuals with a camera easier and more efficient. From camera slides and stands to cutting-edge camera motion control systems, we have something for every type of filmmaker and photographer. Our mission is to design and create products that not only enhance the user experience, but are also aesthetically pleasing and user-friendly. We understand the importance of having a user-centered design approach and are constantly working to improve our products to meet the ever-evolving needs of our customers. As the world of video content production continues to evolve at a rapid pace, we at edelkrone remain at the forefront of innovation. Our understanding of the art of storytelling and the changing landscape of video production allows us to stand by our customers, providing them with the tools they need to remain competitive and continue to create captivating and impactful content.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

327 reviews

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Asks customers to review

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Replied to 76% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

There is only 2 mm space from the floor…

There is only 2 mm space from the floor and when you try to use it over the carpet it is not even working at all and plus joystick is not a really joy stick. You have to go back-and-forth in the software during the program during the recording to move it in proper way it goes only back-and-forth. It does not go from side to side or diagonally, JOYstick is not really joystick at all. This is not a single penny worth of equipment at all. They need to make it higher from the floor, put a bigger wheel there’s nothing wrong with that. I have no idea why they didn’t do it, because it needs to go a little bit away from the carpet and then come back on the carpet again which it will never do that, it will get stuck from the carpet and back to the carpet and then during the program joystick is not doing its job back-and-forth left and right and diagonally and the other big drawback is, this is super wide, which takes lots of space on the floor unnecessarily they need to make it 18 inches the most widest to be usable at the concerts. The use of the dolly is you like to move it everywhere without a person with remote control only but if it is so wide, it will not go everywhere and space is not that big in any concerts at all so you will be regretting if you buy this equipment. I spoke to them and I sent them lots of lots of emails and gave them the idea already. Let’s see how quickly they take action on it and make it workable.

September 17, 2025
Rated 5 out of 5 stars

Fast shipping

Fast shipping, but it's not easy to decide the best way to order. You can choose to include Shipping + Customs + TAX, but if you are eligible for VAT deduction, that doesn't work.

September 16, 2025
Rated 5 out of 5 stars

Excellent customer service!

My head one had a bad motherboard. They sent me a replacement part at no charge, plus a link to a video that showed me how to install it myself. Was very easy and straightforward, I was really happy I didn't need to replace the whole part.

September 15, 2025
Rated 5 out of 5 stars

My Flex Tilt Prime Does the Job!

My Flex Tilt Prime stand arrived sooner than expected. It was nicely packed and the item was protected. It is extremely well made. I’ve used it quite a few times, and it is easy to set up and change. The cost is extremely reasonable compared to the value of the item. I highly recommend Edelkrone.

September 14, 2025
Rated 5 out of 5 stars

Greatly Increased Production Value for Client Work

I've been using edelkrone gear for over a year now and have had a very positive experience with the products and customer service.

The quality of the hardware is heavy duty and professional. I've used their slider and HeadPLUS which has greatly increased the production value of the product commercials I make for clients.

The app has worked smoothly and makes setting up position keyframes a breeze.

Customer service has also exceeded my expectations. I had an issue with my package stuck in customs and they replied immediately and offered a very fair solution.

Overall, I plan to continue to build up my gear collection from edelkrone and look forward to their future product launches.

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Slider works fantastic as advertised

Slider works fantastic, highly recommend! They helped me navigate how to work with FedEx to get customs the paperwork needed to easily import their product.

Worth noting they ship from Turkey so it's best to give +1-2 weeks lead time before you need the equipment in hand.

August 14, 2025
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️

Edelkrone makes some of the most innovative and well-designed gear I’ve used. The build quality is excellent, and everything feels thoughtfully engineered with creators in mind.

What really sets them apart is their customer service. The team is responsive, professional, and genuinely cares about making sure customers are satisfied. It’s rare to find a company that combines great products with such attentive support.

I’m very happy with my experience and would recommend Edelkrone to anyone looking for reliable tools backed by a company that truly stands behind what they make.

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

Great products & truly outstanding support!

We had some complications at first—with the products and additionally edelkrone forgot to send us some parts they had promised. However, after reaching out, the support and service was truly outstanding. The team responded immediately, resolved everything quickly, and now we have fully working products. We are very happy with both the edelkrone products and their customer service. Highly recommended!

September 22, 2025
Rated 5 out of 5 stars

High quality product

Very pleased. It is a high quality which will allow me more photographic creativity. The company was very good communicating with me on order status and answering my questions.

August 12, 2025

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