Eden Motor Group Reviews 3,155

Exeter Vauxhall Far too much to criticise but red star sums it up

7 full weeks for call back work on my ve73...peugeot 3008 and still dont know when it will be ready. The amount of trouble ive been caused is too much to mention. Work started n 18th August and still going on

Awful experience from Swindon branch. Salesman useless, awful service, repairs not done to vehicle they said would do prior to collection, no valet done, car wasn’t fit for collection. Have asked them a query 3 times and still not resolved despite assurance I would get a reply. I’ve been purchasing cars every 3 years for 30 years and this was the worst experience in all that time

Just spoke to David at Eden Moter group in Bicester it was possibly the best service showing full Openness and honesty towards my purchase options with helping both myself and his team preparing my payment options before we even discussed the transaction whilst also giving me full guidance towards my purchase and excellent knowledge on my vehicle of choice with many options to chose from. The only downside I can think of is that there were so many excellent options David presented that It was a hard decision to chose one over the other if I’d have it in the budget I would’ve probably bought all vehicles presented after that interaction but I am more than happy the the vehicle and service from David thank you again for the experience and easy transaction.

Sent to 'feedbackedenATedenmotorgroup.com'

Dear Sir/Madam

I visited your Basingstoke centre on 5th Sept to view RF21LWD.

When I arrived, I waited 20 minutes for a rep to become available. The mileage on the car was 4.5k higher than advertised. IT IS STILL SHOWING AT THIS LOWER VALUE ON YOUR WEBSITE.

The car was dirty, the engine clanked on every cycle of the wheels, the brakes didn’t respond adequately, and the rear camera didn’t work.

I think the used car manager was ‘Will’. He shrugged-off my mileage concern by saying, ‘the car is correctly priced anyway’.

Unbelievably poor quality customer service. I will be sharing my thoughts with the wider car buyer community.

Mark

Been a loyal Hyundai customer for a long time. This is my third brand new car with you. Used to be a very good customer service, but has gone significantly down hill (Basingstoke).
The lady at the reception (3rd September)was totally not interested to listen to me. My brand new car of just a year old and just had a servicing last month, had an issue, but which i understand. But like i said, it was the customer service lacking attention
She was not interested to listen to me, no eye contact, busy on something else, not willing to support and suggest and seems like they are not using the client's surname to address, anymore
She might be too young to understand the customer service, but you as a company will loose a loyal customer if this continues

The worst customer service ever. Booked a service appointment to repair my Hyundai more than a month in advance, dropped the car very early in the morning (around 8.15) and have been told it would be done by end of the day. Despite not having anyone bothering give me a call with an update on the car, showed up at 5.30 to understand that the car was not even touched due to shortage of staff and with a promise that they would TRY to do my car the next day. I understand shortage of staff is not easy to control/avoid but having someone warning me in the morning or calling me during the day saying the car wouldn’t be ready is the minimum to expect from a decent customer service. From refusing to provide me with a courtesy car because I only have an EU license to an awful lack of communication I am seriously considering not returning back.

I had the great pleasure of buying a new car from Eden Mazda Old Basing. Ben Chaffey was extremely knowledgeable about the product. The price from Carwow was honoured. Ben made the buying a new car fun and not the normal drudge which has become the norm it seems. From the beginning to end of the sale was just an hour. Fun,Professional and a great deal. A great experience.

WARNING – Avoid Eden Vauxhall Camberley.
We trusted them because they are the official Vauxhall dealer in our area, and now our car has been stuck there for over a month with no clear diagnosis, no solution, and no delivery date for our car.
It went in still starting, now it doesn’t even start – and they refuse to give us a definite date. We’ve wasted money, time, and patience. Unprofessional, disrespectful, and unacceptable.

Dire. Avoid. Shambolic, disorganised jokers- booked my Mazda 6 for a service and MOT a month in advance with a courtesy car. Which wasn't available on the day - I had organised entire work and domestic schedules around this, as life is incredibly busy. Had no choice but to give up and drive home, cancelling service- I was working from home that day and needed to get back from Basingstoke to Fleet. Lots of wasted time and it was fairly apparent the staff couldn't give an eff- a simple call in the morning informing me of the situation would have negated the issue. Loyal customer of three years - not any more.

We bought a low mileage (14’000) used car from Eden Motor Group through Spoticar/Vauxhall, expecting quality and peace of mind. Two years and barely 2,000 miles later (a couple of weeks ago), a major fault appears from nowhere - not wear and tear, a leaking petrol tank, a safety critical core component failing and dumping petrol all over a forecourt.

Vauxhall and Eden’s response? A repair quote for £1,665.00 then an insulting 25% discount; (in their words) – “a substantial goodwill contribution towards the cost of replacing the fuel tank which is well above what we are obliged to provide” - to prove they “care.”

If this is what “approved used” customer care looks like at Eden Motor Group/Vauxhall, my experience tells me it’s nothing more than marketing gloss. No ownership of the problem, no real accountability, just a token gesture that still leaves you with a huge bill for something that should never have failed in the first place.

If you value genuine aftercare and responsibility from a manufacturer and dealer, I strongly recommend that you look elsewhere when looking for a used car.

Once Driven, Forever Smitten (well - until the warranty runs out anyway).

Tried several times to get a reply from yourselves and Honiton Eden's ltd with NO response, not what I expected at all, how professional? NOT.
Bought a Crossland from them June2024 extended warranty and paint work cover. Last month we had engine failure owing to burnt out spark plugs and coils. RAC told us that a new clutch was needed , told by Eden Honiton to bring it in 4 Aug 2025, where as a courtesy car would be available for me. When I arrived reception told me clutch was not a warranty but wear and tear also there was no courtesy car available, I live 59 miles away. I drove home disgusted tried contacting but to no avail. Disgusting service for an over priced car paid for by a 94 yr old man who has been ripped off. Would NOT recommend you to anyone.

A huge thank you to Aadam Sadiq at Reading Eden Motor's. Not only was he a fab communicator and listened to my requirement to fully understand me before explaining my options, he was also very patient and supportive in enabling me to make a great choice for my next car. I enjoyed the overall engagement and transaction from end to end and felt he went above and beyond for me to which i'm super grateful.
I would highly recommend !

It’s now been another 48 hours without the courtesy of a returned call or email, despite our repeated attempts to contact the Wokingham dealership daily. Neither Bradley, David, nor Gavin has taken five minutes to address the outstanding issues we’ve raised. We are continually promised someone will “call us back,” yet that promise remains unfulfilled. If I could give zero stars, I would. Until someone takes responsibility and provides a genuine resolution, I will continue sharing our experience across multiple review platforms.

We have experienced consistently poor customer service from Eden Wokingham dealership since purchasing our Hyundai in June. Despite numerous attempts to engage with the team, we have not received any resolution or meaningful communication. No one has made any effort to correct the issues outlined below, and calls are routinely met with empty promises of a callback that never materialises.
1. Incorrect V5C Details – The dealership registered the car under the wrong name. Despite acknowledging the error, they have taken no steps to amend it.

2. Missing Second Key – Over a month since purchase, we are still waiting to receive the second car key. Multiple phone calls have yielded no progress.

3. Undetected Oil Leak – More seriously, the car had a pre-existing oil leak that was not identified prior to sale. Another Eden Motors branch confirmed this and informed us that we are entitled to claim back expenses (such as train tickets) incurred due to the vehicle requiring a new oil tank—an issue resulting from this dealership’s negligence.

This review is written in the hope that someone will finally take responsibility and resolve these matters. My husband has been in regular contact and is still waiting to hear back from the manager, Gavin. So far, we have only been given the runaround, and we are extremely disappointed by the complete lack of accountability and customer care.

I just wanted to write a quick review following my recent experience with Eden Vauxhall Banbury.

From start to finish it was an incredibly professional and helpful service. Jamie Grant and Zain Khan were fantastic throughout, clearly know their product and are passionate about their work.

I’d definitely recommend this dealership to anyone and it was well worth the drive over from Leicester. And, the new Vauxhall Grandland I purchased is fantastic.

Thanks all!

Simon and Warren from Eden Camberley really helped me today with a problem with my car. Great service, thanks very much 👍

A major service was carried out by Exeter Eden Vauxhall on my Astra Sports Tourer on 4 March 25. A few weeks later I noticed that engine oil stains had appeared on my drive. When I contacted Eden regarding the problem no immediate offer to remedy the situation was made, instead I had to wait about 6 days for an appointment on 15 April.
On 15 April I was told that the leak had been due to fitting of a faulty sump plug washer which was replaced. I was not shown the faulty washer. The service manager agreed to top up my fuel tank as recompense.
Firstly, I must say that I’m surprised that a fault on a simple sump washer is not immediately obvious to the fitter. I would think that most faults of this sort are caused by use of the old washer which may well have suffered compression and damage.
Secondly, I understand from a service manager elsewhere that, after a service, it’s considered good practice to run the maintained car and then check for leaks. This is clearly not done at Eden Vauxhall.
Thirdly, I am left with oil stains on my drive which are the direct result of poor Eden Vauxhall workmanship.
I don’t wish to detract from my deep disappointment but emphasise that the desk officer and service manager I dealt with were both pleasant and professional.

I bought 4 cars from Vauxhall. Always had really good service. Updated frequently on my car. Friendly.

Today picked up yet another new car from this dealership, Eden Fareham
Very straightforward from start to finish and all staff, as always, very nice and very helpful.
Have been using this dealership since 2006 and have lost count of the number of new cars bought here, at least 7
My husband has a” thing” about new cars.
Excellent Dealership, friendly and obliging.

We told our sales representative, Fadhil, what we were looking for and he pointed us towards the Hyundai i10 which is perfect for our needs and just squeaked into our budget. He explained its features and that it is very reasonable to insure, which turned out to be the case.