Eden Motor Group Reviews 3,155

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitudes, making every interaction pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, from initial inquiries to vehicle handover. The user experience is also often described as smooth and straightforward. However, some people were dissatisfied with the product, reporting issues such as fault lights appearing shortly after purchase or cars not being fixed after multiple repairs. Conversely, a few other people also felt that customer service was poor, citing a lack of communication, slow responses, and an unprofessional attitude when issues arose.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise the helpfulness, knowledge, and... See more

Service

People report positive experiences with service. Many customers praise the helpfulness and professionalism of... See more

Product

Consumers have mixed experiences with the product. Some reviewers are delighted with their new cars, praising... See more

Customer service

Customers had ambiguous experiences with customer service. While some reviewers praised specific staff... See more

User experience

Clients share positive opinions on user experience. Many reviewers describe their car buying journey as a... See more

Based on these reviews

Rated 5 out of 5 stars

I booked my Range Rover into the Camberley garage. Simon Gillingham couldn’t have been more helpful throughout the process. I had to go through a warranty company for repair costs which Simon took... See more

Rated 5 out of 5 stars

Today picked up yet another new car from this dealership, Eden Fareham Very straightforward from start to finish and all staff, as always, very nice and very helpful. Have been using this dealersh... See more

Rated 5 out of 5 stars

I visited Eden Motor group Christchurch on the hunt for a new car- after initial conversation with Rob, who was very friendly and helpful, we were then confidently assisted by Nick T. Nick explained t... See more

Rated 5 out of 5 stars

I recently purchased my first Mazda from Eden Basingstoke, and I couldn't be more thrilled with the experience! Carah was absolutely fantastic—she took the time to show me around and guided me throug... See more

Rated 1 out of 5 stars

WARNING – Avoid Eden Vauxhall Camberley. We trusted them because they are the official Vauxhall dealer in our area, and now our car has been stuck there for over a month with no clear diagnosis, no... See more

Company replied

Rated 5 out of 5 stars

I just wanted to write a quick review following my recent experience with Eden Vauxhall Banbury. From start to finish it was an incredibly professional and helpful service. Jamie Grant and Zai... See more

Rated 1 out of 5 stars

Absolutely awful - do NOT buy a car from Eden Vauxhall Swindon. Bought a three year old car on finance over £14,000 for a fault light to come on within 3 days and car was shocking to drive. Thought I... See more

Company replied

Rated 5 out of 5 stars

A huge thank you to Aadam Sadiq at Reading Eden Motor's. Not only was he a fab communicator and listened to my requirement to fully understand me before explaining my options, he was also very patie... See more

Rated 1 out of 5 stars

Went to Eden Vauxhall Fareham on Saturday to look at a Suzuki Vitara At first I told the sales guy the auto trader evaluation on my car was £7200 All seemed fine till he tested my car to find a mi... See more

Company replied

Rated 5 out of 5 stars

We bought a used Ford Fiesta today from Eden Newbury. I cannot recommend Graham Caddy highly enough. He was extremely professional throughout the negotiations and very amenable. We are delighted with... See more

Rated 5 out of 5 stars

Niam at Taunton Mazda was extremely professional, he went above and beyond to meet my needs, he was honest and went through all of my options available. He was so kind and made the potentially stressf... See more

Rated 5 out of 5 stars

Eden torquay Bought my bayon from Edward, and I have to say that in all my years of buying cars, I have never met such a brilliant, knowledgeable, and helpful salesman as Edward. I drove 170 miles arr... See more

Rated 5 out of 5 stars

Went in for a service and came out with a car. Was served by a very friendly helpful knowledgeable guy called John. From start to finish he listened to what I wanted and what o could afford and got me... See more

Rated 5 out of 5 stars

Excellent service from Eden Honiton and Mark Higham in particular. His advice and attention to detail was remarkable. My daughter loves her new Vauxhall and will definately use Eden in the f... See more

Rated 1 out of 5 stars

Awful experience from Swindon branch. Salesman useless, awful service, repairs not done to vehicle they said would do prior to collection, no valet done, car wasn’t fit for collection. Have asked the... See more

Company replied

Rated 5 out of 5 stars

Eden Motors Torbay is always a friendly and courteous place to do business.The garage has such welcoming staff. They vacuum and wash my car everytime and always keep you well informed of what work i... See more

Rated 1 out of 5 stars

Awful experience over 10 months - had to return my car multiple times with connected fault issues. Final time they thought it would be a good idea to tape up a part of the engine and not tell me -... See more

Company replied

Rated 5 out of 5 stars

A credit to Eden Swindon Great customer service Recently I spoke to a representative at Eden Swindon, I think her name was Summer. I just wanted to say she’s a credit to Eden, very helpful going ov... See more

Rated 5 out of 5 stars

Friendly informative front desk staff at Vauxhall Fareham. Happy to help and came back fast with any queries. Good visual inspection videos. And proactive with sorting warranty issues.

Rated 5 out of 5 stars

Been with Eden Torbay for the last 9 years and everytime it came to trading my car in I’ve had nothing but top quality service. My recent one was a man called Ben, very helpful and knowledgeable. He’s... See more

Rated 5 out of 5 stars

The whole experience has been really great. I was very nervous as I’ve never got such a good car before from a place like Eden Vauxhall. Zach from start to finish was just brilliant. He made the test... See more

Rated 5 out of 5 stars

It was really easy to book the service and MOT. All staff I was in contact with - on the phone and in person - was courteous and professional. I find the video that Eden sends at the end of the inspec... See more

Rated 5 out of 5 stars

Great , people friendly, helpful advice. Mark and Jonny both helped me. Mark took time to listen and explained buying a new car process. Jonny was understanding and made a difficult situation wit... See more

Rated 5 out of 5 stars

I was welcomed by Sandra, who was friendly and professional My car was MOT and serviced by Rogee in two hours. I particularly like very much the video link which shows the inspection that has taken... See more

Rated 5 out of 5 stars

Although they were not expecting me, due to a clerical error, they did everything to accommodate me. The reception was very helpful and efficient. The service was excellent and completed in good t... See more

Rated 5 out of 5 stars

I had the great pleasure of buying a new car from Eden Mazda Old Basing. Ben Chaffey was extremely knowledgeable about the product. The price from Carwow was honoured. Ben made the buying a new car fu... See more

Rated 5 out of 5 stars

Great experience buying a car. I received a personalised video as I was unable to make a viewing. Process was super simple & painless. The car was sparkling & I drove away super happy. Thank you t... See more

Rated 5 out of 5 stars

Superb customer service throughout the whole process of buying my latest Mazda. Laura helped me while I tried to identify exactly what I wanted, and handled the process of creating the package with i... See more

Rated 5 out of 5 stars

I was quoted 2 weeks for ny vehicle to be fixed, that wasn't the case, I had my vehicle returned with just 1 week. I'd like to give a special mention to Anna, thank you for keeping me updated at every... See more

Rated 5 out of 5 stars

Emma Ames who helped me today with a Mot and service was fantastic and when I came back to get my car and to be told that I was on the wrong plan but the lady went though everything and made me on the... See more

Rated 5 out of 5 stars

Had a very good experience. Paul from Eden Swindon was polite, professional, answered all my questions. We had the car with us in less than two weeks.

Rated 5 out of 5 stars

The team were great. I had to travel from Worcestershire to Banbury and I was pani cing ti get there before they closed at 9pm Tuesday. Once there I was interested in the Renault Clio which they were... See more

Rated 5 out of 5 stars

From booking the test drive, to the vehicle handover for my new car, Michael did everything very efficiently. It was a pleasure to buy a car from Eden Wokingham.

Rated 5 out of 5 stars

Luke and Ben were excellent. They listened to our requirements for a used car. They were both helpful, knowledgeable, and pleasant to deal with. We are hoping the after sales service will be as good.

Rated 5 out of 5 stars

There was an urgency for me to get an automatic car because of the situation with my foot that is deteriorating. In particular David Steele was instrumental in getting my situation resolved. He went a... See more

Rated 5 out of 5 stars

Purchased a grandlander today from start to picking the car up Rhys are sales man was 1st class so polite and helpful and friendly

Rated 5 out of 5 stars

From booking car in for repair to dropping car off and the following pick up, it was a very relaxed experience. Staff were very friendly knowledgeable and helpful.

Rated 5 out of 5 stars

Came in as quite complicated with two Mazdas that needed selling and they went through all the options in a timely manner

Rated 5 out of 5 stars

From booking to completion of the work there was excellent communication and very personable staff which made the process very straightforward. Thank you to the full Eden team.

Rated 5 out of 5 stars

Saw it, loved it, wanted it, bought it. From stepping inside the showroom and met Les, he helped me through buying my car and having it delivered to my door. A smooth transition from start to finish... See more

Rated 1 out of 5 stars

Placed a £500 deposit on a new Peugeot approximately 6 weeks ago. This week I found out that they were unable to supply the car in the agreed colour. Communication is always one way, I continually ha... See more

Company replied

Rated 5 out of 5 stars

The sales advisor was friendly, knowledgeable, professional and honest. Everything went smoothly and I am delighted with my car.

Rated 3 out of 5 stars

Gave them a great review on Friday 27 Feb having picked up our new Bayon and great service by Sarah. Get home no maps downloaded had to come back today for a 40 min wait for them to download, its been... See more

Rated 5 out of 5 stars

Simon and Warren from Eden Camberley really helped me today with a problem with my car. Great service, thanks very much 👍

Rated 5 out of 5 stars

The staff at Eden motor group are so Happy and friendly, they couldn’t do any more for you. i’m definitely going to come back and order my next car from them.

Rated 1 out of 5 stars

Dire. Avoid. Shambolic, disorganised jokers- booked my Mazda 6 for a service and MOT a month in advance with a courtesy car. Which wasn't available on the day - I had organised entire work and domest... See more

Company replied

Rated 1 out of 5 stars

Took my car (under warranty) to Eden, Basingstoke. One of the worst customer experiences I have ever received. It was supposed to be there for two hours. Ended up being 4 weeks. Zero empathy, next to... See more

Rated 5 out of 5 stars

It was time to change my car leased on the Motability scheme. My son suggested we check out the Vauxhall Grandland as this is a large car that would meet our need. My first point of contact... See more

Rated 5 out of 5 stars

But today car Vauxhal Corsa I forgot hime name he is very good 😊 explain nice to talk with him thank you 🤩


Company details

  1. Motor Vehicle Dealer

Written by the company

Eden - New & Used car dealer | Vauxhall, Hyundai, Mazda, Peugeot, Fiat


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 47% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

New car

Great experience car was ready in three day amir made the whole process enjoyable very satisfied

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

Saw it, loved it, wanted it, bought it.

Saw it, loved it, wanted it, bought it.
From stepping inside the showroom and met Les, he helped me through buying my car and having it delivered to my door. A smooth transition from start to finish. Nothing was too much trouble . Thank you I am so pleased with my Mokka.

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

I was quoted 2 weeks for ny vehicle to…

I was quoted 2 weeks for ny vehicle to be fixed, that wasn't the case, I had my vehicle returned with just 1 week. I'd like to give a special mention to Anna, thank you for keeping me updated at every stage, you're a star.

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

Great team

Staff are always so friendly and they carried out my car service incredibly swiftly.

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

Eden Motor Group

I visited Eden Motor group Christchurch on the hunt for a new car- after initial conversation with Rob, who was very friendly and helpful, we were then confidently assisted by Nick T. Nick explained the features of the car and took us out on a test drive. Nick and Leanne also assessed my current car, offering a very fair price for part exchange. Nick was extremely helpful throughout the whole process, and would recommend Eden Motor group to anyone looking to buy a new car. Thank you

June 21, 2025
Unprompted review
Rated 5 out of 5 stars

Superb customer service throughout the…

Superb customer service throughout the whole process of buying my latest Mazda. Laura helped me while I tried to identify exactly what I wanted, and handled the process of creating the package with incredible patience, finally arranging the agreement etc. Absolutely nothing was too much trouble to make sure that I chose and received the car that I was looking for.
Liam handled the collection of the car and he went through all of the paperwork carefully and clearly, explaining every piece and the reason for it. The handover was good with clear explanations of those elements of the controls and technical elements that were different than my previous Mazda. A great advert to anyone looking to buy a Mazda. It has to be said that I am a fan of the brand as this is my fifth Mazda. A huge part of that has to be down to the staff at Eden Mazda Taunton as the level of service across the departments has been excellent.

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

A friendly experience

From booking car in for repair to dropping car off and the following pick up, it was a very relaxed experience.
Staff were very friendly knowledgeable and helpful.

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

My review

Been with Eden Torbay for the last 9 years and everytime it came to trading my car in I’ve had nothing but top quality service. My recent one was a man called Ben, very helpful and knowledgeable. He’s an asset to the business and his customer service skills are second to none. Highly recommended

June 24, 2025
Unprompted review
Rated 1 out of 5 stars

The worst customer experience I’ve had

Eden Wokingham - The worst customer experience I’ve had, not just from a car garage but in general. Couldn’t honour the agreement, the brand new car turned up with a dent in the door (apparently) after it already being 2 weeks late, the second car came in but then the finance system was down for 30 hours (apparently) even though their competitor who uses the same system had 0 issues, they valued our car then took off over 2k when the deal was actually looked at, this was after 7 weeks of placing the order and them confirming in writing they would give me the same price for our car that was valued 7 weeks ago but somehow dropped 2.3k in that 7 weeks (their problem not mine). Ian the main manager tried blaming it on his sales guy and that he had over priced our car even though Ian had signed the purchase order form for our car on the day. Chased for updates as wasn’t given any until I had chased, they missed every deadline and milestone of the order. Do not buy a car from them. I went to Snows in Basingstoke and within 2 working days had the car tagged to me, finance approved (same system as Eden) and docs signed ready to be picked up all in 5 days, it took Eden 7 weeks to come up with nothing but lies and under promises.

June 20, 2025
Unprompted review
Eden Motor Group logo

Reply from Eden Motor Group

Thank you for sharing your experience — we’re very sorry to hear how frustrating and disappointing your recent interaction with Eden Wokingham has been.

We take your feedback seriously and would like to investigate this thoroughly to understand what went wrong and how we can prevent similar experiences in the future. Please contact our Customer Care team on 0330 818 0166 or email customercare@edenmotorgroup.com, and they will ensure this is passed directly to a senior member of staff for urgent review.

We genuinely regret that your experience with us did not reflect the high standards we aim for and thank you again for bringing it to our attention.

Rated 5 out of 5 stars

Top notch service

From booking the test drive, to the vehicle handover for my new car, Michael did everything very efficiently. It was a pleasure to buy a car from Eden Wokingham.

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great little car

Great little car. Neil was very knowledgeable about the car and its history and made the whole process very easy.

June 21, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Experience

The whole experience has been really great. I was very nervous as I’ve never got such a good car before from a place like Eden Vauxhall. Zach from start to finish was just brilliant. He made the test drives very comfortable and explained everything every step of the way. He was helpful, informative and made everything clear that I was signing and what the next steps were for me getting the car. I’m so pleased with my car and experience I would highly recommend!!

June 23, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I was welcomed by Sandra, who was friendly and professional
My car was MOT and serviced by Rogee in two hours. I particularly like very much the video link which shows the inspection that has taken place with all the findings.

June 23, 2025
Unprompted review

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