Wish I'd discovered Eden dog food a year ago when my fussy spaniel was a puppy. After trying 10 + different brands of wet & dry dog foods that my pup wouldn't touch or ate once then turned her nose up... See more
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I moved Coco onto the Eden Gourmet range when she was diagnosed with Follicular Lymphoma. This food immediately stabilised her gut symptoms and the specialists called it her miracle food! She has not... See more
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So we received two free samples of the Eden turkey and goose and the duck and herring gourmet kibble from Triyit. Our 17 and a half year old very spoilt mini dachund absolutely loved them both. Full... See more
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I have a cat with a damaged, very sensitive gut, so I wanted to find a high quality food that could cater for his needs after being on a veterinary single source for 2 years. I have just started him... See more
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Company details
About Eden Holistic Pet Foods
Written by the company
Eden Holistic Pet Foods, helping to support animal health through nutrition since 2012. Eden Holistic Pet Foods have been created and developed with nutritionists and in accordance to FEDIAF standards to achieve the optimal ratio of meat and fish to fruits, vegetables, herbs, minerals and botanicals, thus creating a nutritionally balanced natural pet food whilst being totally tantalizing. Our pets rely on us to make the best decisions for them, and one of the best and the most important decisions you can make as a pet owner is what food is fuelling them.
Contact info
United Kingdom
- edenpetfoods.com
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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I’ve not had it yet
November 12, 2024
Reply from Eden Holistic Pet Foods
Good afternoon Matthew,
Thank you for your feedback and for participating in our "Try Before You Buy" promotion to receive free samples.
We sincerely apologize for the delay in getting your parcel to you. Unfortunately, unforeseen challenges, including driver delays and the parcel being lost in transit, have affected the delivery timeline.
We are actively working with our delivery partners to ensure it reaches you as soon as possible. We kindly ask for your patience over the next few days while we resolve the issue.
We truly appreciate your understanding, and if you have any further concerns, please don’t hesitate to contact our support team at info@edenpetfoods.com.
I hope that you have a great weekend! :)
Rhianna Williamson
Customer Care Advisor
Eden Holistic Pet Foods
Great packaging
Great packaging , next day delivery but expensive tax and postage on top of higher prices, disappointing.
Ordered 3 tins different flavours to start with , my 2 old female cats didn't approve, so that was a waste of money.
Ordered fish kibbles my cat who prefers fish wouldn't eat them , but liked the chicken and turkey but now is very itchy .
The fish size kibbles were to big for older cats with missing teeth , chicken ones a better size .
Unfortunately disappointed.
November 12, 2024
Reply from Eden Holistic Pet Foods
Good afternoon Liz,
Thank you for taking the time to share your feedback regarding your recent order with us. We sincerely appreciate all customer feedback in order for us to improve our services for the future.
We are sorry to hear that your cats did not enjoy their product, and would like to offer our sincere apologies for any inconvenience that has been caused.
Rest assured that your suggestions regarding the kibble size of our Feline Feast range has been passed onto the relevant departments for further review.
If you have any questions regarding product recommendations or any further feedback you would like to raise, please contact our Customer Care team at info@edenpetfoods.com, and we would be more than happy to assist you and turn your future experiences into a 5/5.
Kind Regards,
Rhianna Williamson
Customer Care Advisor
Not received sample
November 11, 2024
Reply from Eden Holistic Pet Foods
Good afternoon,
Thank you for your feedback and for participating in our "Try Before You Buy" promotion to receive free samples.
We sincerely apologize for the delay in getting your parcel to you. Unfortunately, unforeseen challenges, including driver delays and the parcel being lost in transit, have affected the delivery timeline.
We are actively working with our delivery partners to ensure it reaches you as soon as possible. We kindly ask for your patience over the next few days while we resolve the issue.
We truly appreciate your understanding, and if you have any further concerns, please don’t hesitate to contact our support team at info@edenpetfoods.com.
Ellen
Customer Care Advisor
Eden Holistic Pet Foods
I didn’t receive it….
November 11, 2024
Reply from Eden Holistic Pet Foods
Good Morning Tanya,
Thank you for your feedback and for participating in our "Try Before You Buy" promotion to receive free samples.
We sincerely apologize for the delay in getting your parcel to you. Unfortunately, unforeseen challenges have affected the delivery timeline, including driver delays and the parcel being lost in transit.
We are actively working with our delivery partners to ensure it reaches you as soon as possible. We kindly ask for your patience over the next few days while we resolve the issue.
We truly appreciate your understanding, and if you have any further concerns, please don’t hesitate to contact our support team at info@edenpetfoods.com.
Tara Mason,
Customer Care Coordinator.
Reply from Eden Holistic Pet Foods
Good afternoon Ness,
Thank you for taking the time to share a 5 star review for your experience with us.
We are glad to hear that you are pleased with the quality of the product you received, and found our ordering process easy to complete. It is also lovely to hear that your delivery experience was a seamless & efficient.
We look forward to your next order with us, and I hope that you have a great day! :)
Rhianna Williamson
Customer Care Advisor
Eden Holistic Pet Foods
Reply from Eden Holistic Pet Foods
Good Morning Arthur,
Thank you for your feedback and for participating in our "Try Before You Buy" promotion to receive free samples.
We sincerely apologize for the delay in getting your parcel to you. Unfortunately, unforeseen challenges, including driver delays and the parcel being lost in transit, have affected the delivery timeline.
We are actively working with our delivery partners to ensure it reaches you as soon as possible. We kindly ask for your patience over the next few days while we resolve the issue.
We truly appreciate your understanding, and if you have any further concerns, please don’t hesitate to contact our support team at info@edenpetfoods.com.
Tara Mason,
Customer Care Coordinator.
Reply from Eden Holistic Pet Foods
Good afternoon Paul,
Thank you for taking the time to share a 5 star review for your recent experience with Eden - it is sincerely appreciated!
We are glad to hear that Baggins loves our kibble, and that he thoroughly enjoys his meals.
We look forward to your next order with us, and I hope that you have a great day! :)
Rhianna Williamson
Customer Care Advisor
Eden Holistic Pet Foods
Perfect experience
Perfect experience from start to finish. Rhianna on customer services is an asset to the company and very professional in my dealings with her. Amazing products which my labrador enjoys like no other food.
November 7, 2024
Reply from Eden Holistic Pet Foods
Good afternoon Marco,
First and foremost, thank you very much for your kind words regarding my service. I am very glad to hear that my advice was able to assist you with finding a suitable product to suit Baxter's needs.
We are delighted to hear that Baxter is enjoying his products and please rest assured that we would be more than happy to offer our support if you have any future queries.
We look forward to your next order with us, and I hope that you have a great day! :)
Rhianna Williamson
Customer Care Advisor
Eden Holistic Pet Foods
Very easy website to navigate and…
Very easy website to navigate and always quick delivery. Many thanks.
October 29, 2024
Reply from Eden Holistic Pet Foods
Good afternoon Emma & Jim,
We sincerely appreciate you taking the time to leave us a review for your Eden Experience.
Your positive feedback regarding our website has been passed on to our IT team and we are delighted that you consistently receive a quick and efficient delivery service.
We look forward to your next order with us, and I hope that you have a great day! :)
Rhianna Williamson
Customer Care Advisor
Eden Holistic Pet Foods
Using this dog food for nearly 12…
Using this dog food for nearly 12 years. Great product, great fast delivery.
November 6, 2024
Reply from Eden Holistic Pet Foods
Good afternoon Phil,
Thank you for taking the time to leave us a 5 star review, it is sincerely appreciated by our team!
We are grateful for your continued and longstanding custom with us, and we are glad that you are pleased with your delivery experience and the quality of products that you have received.
We look forward to your next order with us, and I hope that you have a great day! :)
Rhianna Williamson
Customer Care Advisor
Eden Holistic Pet Foods
Great product for fussy Frenchie
Delivery was prompt and no issues with product. Would recommend to anyone with a fussy dog.
October 28, 2024
Reply from Eden Holistic Pet Foods
Good afternoon Julie,
We sincerely appreciate you leaving a 5 star review for your recent experience with us.
It is lovely to hear that you had a positive delivery experience and are pleased with the quality of kibble that you received. We hope that your dog enjoys their food!
We look forward to your next order with us, and I hope that you have a great day! :)
Rhianna Williamson
Customer Care Advisor
Eden Holistic Pet Foods
My dog loves this food
My dog loves this food
Also a great size kibble to use with auto feeders
November 5, 2024
Reply from Eden Holistic Pet Foods
Good afternoon Chantal,
Thank you for taking the time to leave a 5 star review for your experience with you recent order.
We are very glad to hear that your dog is a fan of our food and that you are pleased with the kibble size that you purchased.
We look forward to your next order with us, and I hope that you have a great day! :)
Rhianna Williamson
Customer Care Advisor
Eden Holistic Pet Foods
Reply from Eden Holistic Pet Foods
Hello Caroline,
We are delighted to hear that you are happy with our products and services, and sincerely thank you for taking the time to leave us a 5 star review.
It is great to hear that your cats are loving our recipes and hope that they continue to thrive on Eden in their future!
Thank you for your custom with us and we look forward to your next order with us.
Ellen
Customer Care Advisor
Eden Holistic Pet Foods
enjoy the quality of this food
enjoy the quality of this food. The dogs seem to do well on it. But the price is getting worse and worse… that’s my only downfall.
October 28, 2024
Reply from Eden Holistic Pet Foods
Good Afternoon Louise,
Thank you for taking the time to share your experience with us.
I am delighted to know that both you and your dogs are pleased with the quality of our kibble, we are committed to creating the best, most nutritious product possible! I would like to assure you that we are also committed to keeping our prices consistent as much as possible.
Our most recent price increase affected our Country Cuisine product only. We made the difficult decision to increase the prices of this product due to the ongoing rising cost of production which we could no longer continue to absorb. Prior to the increase of our Country Cuisine, our prices remained the same for over 12 months.
Thank you for your custom with us and for your understanding in this situation. I sincerely hope your pets continue to thrive on Eden products.
Tara Mason,
Customer Care.
Fantastic food
This is the only kibble I will buy for my fur baby , I know it’s good quality and the fact that she loves it is a double bonus , only one thing I would like and that’s smaller tins of the dog food to go alongside the kibble
November 1, 2024
Reply from Eden Holistic Pet Foods
Hello Rachel,
We sincerely appreciate you taking the time to leave us a positive review on your experience shopping with us.
We are delighted to hear that you are pleased with the quality of our products and that your dog is loving our recipes.
Thank you for sharing your feedback on our wet food tins. I will pass this on to the relevant departments as a matter of interest being shown.
We hope you have a lovely weekend and look forward to your next order with us.
Ellen
Customer Care Advisor
Eden Holistic Pet Foods
Excellent very pleased shallbe buying…
Excellent very pleased shall be buying a bigger bag of the semi moist food
November 1, 2024
Reply from Eden Holistic Pet Foods
Hello Mel,
Thank you for leaving us a five star review on your experience shopping from us.
It is great to hear your dog is enjoying our Semi-Moist kibble and hope that they continue to thrive on this in their future! At Eden, our customers satisfaction is extremely important to us and so we are delighted to hear that you are pleased with our products.
We hope you have a lovely weekend and we look forward to your next order.
Ellen
Customer Care Advisors
Eden Holistic Pet Foods
Good products prompt delivery
November 1, 2024
Reply from Eden Holistic Pet Foods
Good morning,
Thank you for taking the time to leave us a positive review on your experience shopping with us.
It is great to hear that you are happy with our products and speedy delivery services. We hope that your pet continues to enjoy our recipes in their future.
Thank you for your custom with us and we look forward to your next order.
Ellen
Customer Care Advisor
Eden Holistic Pet Foods
Quick efficient service and great…
Quick efficient service and great product. My dog loves it.
October 31, 2024
Reply from Eden Holistic Pet Foods
Hello Kate,
Thank you for leaving us a 5 star review on your Eden experience, this is sincerely appreciated.
We are pleased to hear that you are happy with our products and services, and that your dog is loving our recipes! We hope that they continue to thrive on Eden in their future.
We hope you have a lovely weekend and look forward to your next order with us.
Ellen
Customer Care Advisor
Eden Holistic Pet Foods
Polite
Polite, helpful and knowledgeable. Prompt delivery.
My cat loves it, and it has made such a difference. No more runny poos.
I'm happy with the order. ❤️❤️❤️
October 11, 2024
Unprompted review
Reply from Eden Holistic Pet Foods
Hello Leah,
We sincerely appreciate you taking the time to leave us a 5 star review on your experience ordering with us.
I am delighted to hear that you cat is loving our food and is reaping all the nutritional benefits of our carefully selected ingredients and superfoods!
Our customers satisfaction and the health and wellbeing of their pets holds the upmost importance to us and so we are very pleased to hear this has been reflected in your experience.
Should you need any support from us in the future, please do not hesitate to get back in touch.
Ellen
Customer Care Advisor
Eden Holistic Pet Foods
Reply from Eden Holistic Pet Foods
Good morning,
Thank you for taking the time to leave us a positive review on your experience ordering from us, this is greatly appreciated.
We are pleased to hear you are happy with our products and services and hope that you pet continues to thrive on Eden in their future!
We hope you have a great weekend and look forward to your next order with us.
Ellen
Customer Care Advisor
Eden Holistic Pet Foods
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