Wish I'd discovered Eden dog food a year ago when my fussy spaniel was a puppy. After trying 10 + different brands of wet & dry dog foods that my pup wouldn't touch or ate once then turned her nose up... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I moved Coco onto the Eden Gourmet range when she was diagnosed with Follicular Lymphoma. This food immediately stabilised her gut symptoms and the specialists called it her miracle food! She has not... See more
Company replied
So we received two free samples of the Eden turkey and goose and the duck and herring gourmet kibble from Triyit. Our 17 and a half year old very spoilt mini dachund absolutely loved them both. Full... See more
Company replied
I have a cat with a damaged, very sensitive gut, so I wanted to find a high quality food that could cater for his needs after being on a veterinary single source for 2 years. I have just started him... See more
Company replied
Company details
About Eden Holistic Pet Foods
Written by the company
Eden Holistic Pet Foods, helping to support animal health through nutrition since 2012. Eden Holistic Pet Foods have been created and developed with nutritionists and in accordance to FEDIAF standards to achieve the optimal ratio of meat and fish to fruits, vegetables, herbs, minerals and botanicals, thus creating a nutritionally balanced natural pet food whilst being totally tantalizing. Our pets rely on us to make the best decisions for them, and one of the best and the most important decisions you can make as a pet owner is what food is fuelling them.
Contact info
United Kingdom
- edenpetfoods.com
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
High protein & Donated to charity
Our cats have Eden original cuisines biscuits. It’s high protein content means that it’s one of the only biscuits that can be fed alongside a raw diet. We buy a huge 10k sack which lasts us several months. Good quality, cats love it and we’ve never had any issue with ordering or delivery.
The company even kindly donated several bags of cat food a couple years ago for a charity I was collecting for. Definitely recommend. 👏🏻
April 14, 2025
Reply from Eden Holistic Pet Foods
Good Afternoon,
Thank you for the wonderful review!
We're so glad to hear your cats are thriving on Eden Original Cuisine and that it complements their raw diet.
It’s great to know the 10kg bag works well for you over time. We truly appreciate your kind words about the charity donation — supporting good causes is very important to us.
Thanks again for your recommendation and continued trust!
Kind regards,
Tara Mason
Customer Care Coordinator.
Quick delivery and my dog loves it!
The delivery was very quick and my border collie loves the Eden country cuisine!
March 28, 2025
Reply from Eden Holistic Pet Foods
Good Afternoon Kerenza,
We’re delighted to hear your Border Collie is loving the Eden Country Cuisine — and its fantastic to know your shipment arrived promptly!
Thank you very much for taking the opportunity to share your experience with us!
Kind regards,
Tara Mason
Customer Care Coordinator.
SUPER QUICK!!
When you order late on a Tuesday and it arrives the very next afternoon!
My pups love the semi moist food, and can't get enough of it.
March 26, 2025
Reply from Eden Holistic Pet Foods
Good Afternoon,
We’re so pleased to hear your order arrived quickly — that’s exactly the kind of service we aim for!
It’s wonderful to know your pups are enjoying the semi-moist food so much.
Thank you for taking the time to share your feedback! 🐾
Tara Mason,
Customer Care Coordinator.
Super efficient- thank you
February 24, 2025
Reply from Eden Holistic Pet Foods
Good Afternoon CB,
Thank you very much for your kind words!
We’re thrilled to hear you found our service super efficient. We always strive to provide a seamless experience, and your feedback means a lot to us.
If there’s anything else we can assist with, don’t hesitate to reach out! 😊
Tara Mason,
Customer Care Coordinator.
My little Pomeranian loves this kibble…
My little Pomeranian loves this kibble , always an empty bowl speaks for itself .
Had this for years.both dogs eagerly eat every bit.they love it & are healthy.
March 11, 2025
Unprompted review
Reply from Eden Holistic Pet Foods
Hi Lily,
Thank you very much for sharing your 5 star review with us, it is sincerely appreciated!
We are so glad to see that your dogs are thriving on our kibble, and your longstanding custom with us is greatly appreciated.
Your feedback on our products is greatly appreciated and if you have any questions we can assist you with, please do not hesitate to ask. Have a great day! :)
Rhianna Williamson
Customer Care Advisor
Eden Holistic Pet Foods
Great Service
Ordered 8.30 am day one. Delivered 8.30 am day 2. Great product. Great service. Thank you
March 25, 2025
Unprompted review
Reply from Eden Holistic Pet Foods
Good morning Nicholas,
Thank you for taking the time to share your recent experience with us. All of the team at Eden sincerely appreciate your 5 star review! :)
We are delighted to hear that your food arrived efficiently and that you are pleased with the quality of service that we provided.
We look forward to your next order with us, and I hope that you have a great day! :)
Rhianna Williamson
Customer Care Advisor
Eden Holistic Pet Foods
Love the semi-moist range as my…
Love the semi-moist range as my Frenchie can't always consume the amount of dried food on a daily basis to give her the right nutrition.
She prefers the country feast and if she's having a fussy day I only have to add a little cooked chicken for her to finish off her EH food.
February 24, 2025
Reply from Eden Holistic Pet Foods
Hello Sonia,
Thank you very much for taking the time to leave a 5-star review!
I am glad to hear that your Frenchie enjoys our semi moist kibble and that it is a great fit for her needs.
If you have any queries about our products or services, please do not hesitate to get in touch with us and I would be happy to help!
Have a wonderful weekend!
Rhianna Williamson
Customer Care Advisor
Eden Holistic Pet Foods
Opened the first tin and they went…
Opened the first tin and they went straight to it and scoffed the lot! Looked and smelled fresh and tasty. Would defo get more.
March 9, 2025
Unprompted review
Reply from Eden Holistic Pet Foods
Good afternoon,
Thank you for taking the time to leave a 5-star review for your experience with us, it is sincerely appreciated!
It's lovely to hear that your pets are enjoying our wet food and that you were pleased with the quality of food that you received.
We are pleased to hear that you will be trying more of our products in the future, and if you would like any support with this, please feel free to contact us at info@edenpetfoods.com.
We look forward to your next order with us, and I hope that you have a great day! :)
Rhianna Williamson
Customer Care Advisor
Eden Holistic Pet Foods
The food and Service are amazing
The food is amazing as is the Service this company provides … a rare combination these days
My usual delivery this month was despatched in good time … but there was a problem with the new Courier Service who arrived a day late with my Order … with the carton containing my cat food absolutely drenched … soggy … and literally fell apart when the driver dropped the box at my door stating that had just happened when he picked the box up … with the outside of the of food packaging wet into the bargain.
I complained to Eden as clearly this was not an acceptable situation.
Eden’s Customer Care Coordinator immediately responded to my complaint in respect of the Courier and went over and beyond to address the issues ensuring I had a replacement delivery the following day … with a more than generous supply of sample food and treats for my cats as well as my puppy
I can’t fault Eden on any level and very much appreciate their superior products … their very professional service … and not least their kindness and generosity …
My pure bred Egyptian Mau cats are fed exclusively with Eden Holistic cat food and benefit from the best of health … fabulous glossy coats … sparkling gooseberry green eyes … and affectionate and relaxed personalities
Thank you so very much Eden
March 4, 2025
Unprompted review
Reply from Eden Holistic Pet Foods
Good Afternoon Pam,
Thank you for your custom with us and for taking the time to share feedback.
We're sorry to hear about your delivery experience, and we want to assure you that this is not the level of service we promote or expect from our couriers.
We appreciate your loyalty to our food, and we completely understand your frustration regarding the condition of your order and the conduct of the delivery driver. This is certainly not the experience we want for our customers, and we have escalated your concerns to our account manager to formally raise a complaint.
We encourage customers to contact us directly so we can address issues promptly and work towards a resolution. Please get in touch with our team at info@edenpetfoods.com so we can discuss this issue further and work together to resolve it. Your feedback is invaluable, and we are incredibly eager to correct this experience for you.
If there’s anything further we can do to assist you, please don’t hesitate to contact us.
Tara Mason,
Customer Care Coordinator.
My fussy Dachshund was on raw food and…
My fussy Dachshund was on raw food and it wasn’t convenient for us, and I really didn’t like handling it because of hygiene risks.
Was trying all sorts of foods to get him off it but to no avail. Finally tried your semi moist and he loves it, can’t recommend it highly enough, he is fully transitioned now fantastic dog food and as close to raw as i think you will get.
February 28, 2025
Unprompted review
Reply from Eden Holistic Pet Foods
Good afternoon James,
Thank you for taking the time to leave a 5 star a review for your recent experience with us, it is sincerely appreciated!
We are very happy to hear that our semi moist kibble has been a great alternative to raw feeding that suits both you and your dog's needs. It is lovely to see your dog is enjoying the quality of their food :)
We look forward to your next order with us, and I hope that you have a great day!
Rhianna Williamson
Customer Care Advisor
Eden Holistic Pet Foods
Great food
Great food. My dog got has skin sensitivity and allergies. He has got on with eden fine since we swapped him at 6 months old onto it. He is now 5 and his coat is unbelievable soft with all the coconut oil.
He is on country cuisine dry food. I'm not sure if the gourmet range is better than the cuisine and which is best I haven't swapped him from country cuisine to try that yet. Would be good tohave some advice on website regarding this.
February 23, 2025
Unprompted review
Reply from Eden Holistic Pet Foods
Hey there Ceri,
Thank you very much for sharing your review of your Eden Experience with us!
We are very glad to hear that our kibble has been able to support your dog's health and appreciate your feedback regarding our website.
I would be more than happy to assist you with recommendations and the benefits of our Gourmet kibble if you like. Please feel free to send any queries to us at info@edenpetfoods.com and we can suit our advice to your dog's needs.
I look forward to hearing from you soon and hope that you have a wonderful day! :)
Rhianna Williamson
Customer Care Advisor
Eden Holistic Pet Foods
Finally I have found a dried dog food…
Finally I have found a dried dog food that is also highly rated that my fussy dog will eat. The semi moist range works for me.
January 28, 2025
Reply from Eden Holistic Pet Foods
Good afternoon Steve,
Thank you for taking the time to share your review of our products, it is greatly appreciated by our team!
It is lovely to hear that the semi moist kibble has been able to support the needs of your fussy dog and that they enjoy every bite. If you ever have any queries we can support you with, please do not hesitate to get in touch with us at info@edenpetfoods.com.
I hope that you have a fantastic afternoon! :)
Rhianna Williamson
Customer Care Advisor
Eden Holistic Pet Foods
Good service and healthy tasty…
Good prompt service and healthy tasty treats for our dog.
January 27, 2025
Reply from Eden Holistic Pet Foods
Good afternoon Nicola,
We sincerely appreciate you taking the time to leave a 5 star review for your experience with us. It is great to hear that you are pleased with the quality of our products, as well as the quality of our service.
If you ever have any questions, we can help you with, please do not hesitate to get in touch with us at info@edenpetfoods.com. I hope that you have a lovely day! :)
Rhianna Williamson
Customer Care Advisor
Eden Holistic Pet Foods
Have been buying our cat biscuits from…
Have been buying our cat biscuits from you for over 5 years our 2 mainecoons love them it's so easy to order and delivery is always excellent
January 27, 2025
Reply from Eden Holistic Pet Foods
Good afternoon Sarah,
Thank you very much for providing us with a 5 star review for your Eden experience!
Your longstanding custom with us is sincerely appreciated, and we are glad to hear that your cats love their kibble, and that you have had positive experiences with our website & delivery.
We look forward to your next order with us, and I hope that you have a great day! :)
Rhianna Williamson
Customer Care Advisor
Eden Holistic Pet Foods
We have a very fussy little poodle
We have a very fussy little poodle. She loves your food and eat it from her bowl which is a great success.
January 27, 2025
Reply from Eden Holistic Pet Foods
Good afternoon Ivana,
Thank you very much for rating us 5 stars! All of us at Eden sincerely appreciate your kind words regarding our products and are glad to hear that your poodle loves our products!
We look forward to your next order with us, and I hope that you have a great day! :)
Rhianna Williamson
Customer Care Advisor
Eden Holistic Pet Foods
Excellent dry food
Excellent dry food, just wish they’d do a semi moist food for elderly cats. My ragdoll loves the stuff a the treats.
January 21, 2025
Reply from Eden Holistic Pet Foods
Good afternoon,
Thank you for taking the time to share your review of our products and for raising your feedback, it is sincerely appreciated!
It is lovely to hear that your cat is enjoying our treats and dry kibble range. Your feedback regarding a different texture of kibble has been raised to our product development team for further review.
We look forward to your next order with us, and I hope that you have a great day! :)
Rhianna Williamson
Customer Care Advisor
Eden Holistic Pet Foods
Reply from Eden Holistic Pet Foods
Good afternoon,
Thank you very much for taking the time to leave us a 5-star review for your recent experience with us.
We are very glad to hear that your delivery was efficient and that you had a high-quality service for your recent order!
We look forward to your next order with us, and I hope that you have a great day! :)
Rhianna Williamson
Customer Care Advisor
Eden Holistic Pet Foods
Amazing I’ve actually found kibble that…
Amazing I’ve actually found kibble that is not only full of goodness with no rubbish in it. My husky loves it
January 20, 2025
Reply from Eden Holistic Pet Foods
Good Afternoon Sarah,
Thank you for your review!
We are happy to hear that you’ve found a kibble you can trust and that your husky loves it. Providing high-quality, nutritious food is our priority!
We sincerely appreciate your support and custom with us.
Tara Mason,
Customer Care Coordinator.
Good quality pet food
Excellent quality dog and cat food. Our dogs particularly like the ‘Semi moist’ varieties. Although one of our dogs can be picky but there is a good range of flavours and she likes at least two. Eden can be hard to find local suppliers for if you want to collect some in person but we’ve used the website to get home delivery several times with no issues.
January 9, 2025
Reply from Eden Holistic Pet Foods
Good Afternoon Paul,
Thank you for your feedback!
We're delighted to hear that both your dogs enjoy our food, especially the Semi-Moist varieties. It’s great to know that even your picky eater has found flavours she likes!
We appreciate your support and are glad our home delivery service has been convenient for you. Please get in touch with our team at info@edenpetfoods.com, confirming your address details and we can make our sales team aware there is interest for further stockists in this area.
Tara Mason,
Customer Care Coordinator
Brilliant food
Brilliant food, transitioned all of my cats easily with no problem, the price is also excellent! Customer service respond to any questions really quick. Delivered really quick also ☺️
January 13, 2025
Reply from Eden Holistic Pet Foods
Good Afternoon Emma,
Thank you for your lovely feedback!
We're so pleased to hear that your cats transitioned smoothly and that you're happy with the quality, price, and service.
We appreciate your support and look forward to serving you again!
Tara Mason,
Customer Care Coordinator.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.