EDF Energy Reviews 215

Incompetent at calculating a correct bill and honestly in my opinion it’s a scam company built to confuse and rip off customers. so glad my fixed term contract is over soon and I can switch. Just use any other energy provider except EDF!

NOT EVEN WORTH 1 STAR!! Here we are AGAIN! for the 4th time in a year with no gas for 3 days and a 60 yr old disabled Sister being ignored yet she’s on EDF,s priority customer list!! Gas meter broke down with no display and couldn’t credit the meter but was still on supply. Contacted EDF but told we had to run out of gas completely before we would be logged as priority. 3 days now we’ve been living in an ice cube! Rang EDF today TWICE! and still waiting. Here’s the irony. We have prepayment meters for gas and electric but last time it was the electric key but EDF BILLED US! £55 in total, £30 gas £25 for Electric which they take at £3 a week.BUT EDF TELL US AFTERWARDS when we have supply so the last customer service rep that a praised for sorting it out turns out to be just as INCOMPETENT!! the priority request today is because we owe money on thee accounts. HOW CAN YOU OWE AN ENERGY COMPANY MONEY WHEN YOUR ON A PREPAID METER FOR ENERGY AND NOT ON DIRECT DEBIT? AND PAY FOR ENERGY BEFORE YOU RECEIVE IT!! EDF HAVE FAILED MISERABLY AND CAN STICK THERE ENERGY WHERE THE SUN DONT SHINE AND WE WILL BE LEAVING AND LETTING OFGEM AND THE ENERGY OBUNDSMAN KNOW OF EDF,S FAILURES AND THE PATHETIC SERVICE WE,VE RECEIVED FOR THE LAST YEAR!!

My experience with EDF Energy is because they have always been fair even though they may not be aware we are both Disabled I have always had great service from them, their a fair none carbon company I will never change from them there credentials speak for themselves, Never in 20 years had a problem, NOT like British Gas who cannot be fair kept Increasing prices whilst I was with them because previous owner was with them service 2*British gas, EDF 5 STAR Keep up the brilliant work EDF best wishes for future of your exciting changes you do all the time so we can rely on good carbon free energy at reasonable prices thank you once again Maurice

The recorded message warned me there would be a long wait for someone to pick up. I kept getting offered the text or email service. I had already tried that, so I stuck it out. At last someone answered but it was so absolutely obvious she had been sleeping, it was ridiculous. At last she was able to wake up and listen. I'm glad the call was recorded!

If I could this corporate disaster negative stsrs, I would.
Where to begin? The interminal wait to speak to anyone in customer service at any time of the day (I get the same automated message each time about how they are experiencing 'exceptionally high call volumes at present and therefore it may take longer to answer this call'. Funny this 'exception' seems to last 24/7, 365 day's per year.).
But bad as that is, the actual customer (dis)service is worse. The issues I'm experiencing: the failure of my dumb (sorry smart) meter to transmit readings to EDF and the related failure to communicate with smart reader necr seem to get fixed. Each time I cal, I'm given a different explanation of what is wrong, with solutions (nobe of which ever work) and commitments given to initiateinvestigation, which when I ring back, I discover haven't been actioned.
Overall, an absolute sh1tshow and even though I don't believe the other suppliers are any better, I be switching providers shortly.

all indian f.....rs distroying this company , Maitreyee Saha, Ashmita Dey,Sanjit Patra,Bikash Nahak,Susmita Nandan,,Ayush Singh,Sudeshna Kar all this mother....s will waste your time, they will take 2 month for 1 single job, made you to pay more /deemed rates. asking you landlord etc etc one by one documents. thry just rob your money, distory your business, only god can save you from maxen power and EDF now.worst service ever. from feb to sep they did my move in update! i alsmost lost my business

This is the worst company I have ever dealt with
I didn’t give a star because
I wouldn’t even give them a 0
I have been trying to sort my account out since February 2023 and it’s still not sorted

I’ve had a thoroughly frustrating experience with EDF Energy’s customer service and website system. Here's a breakdown of the issues:

Account Closure Nightmare:
My tenant used the EDF Energy website’s "Move Home" feature to close their account with a final meter reading. Despite this, the account was never properly closed, and it’s still under my tenant’s name 8 months later! In the meantime, hundreds of bills have been posted in my tenant’s name. This is unacceptable, especially when the website is supposed to handle such simple tasks.

Website Login Issues:
I also faced issues with logging into my own account. After being unable to log in, I called customer service and was informed that EDF had changed their system. Instead of being able to reset my password through the website’s "forgot password" option, I had to go through them directly to reset it. Why have a feature if it doesn’t work?

Terrible Customer Service:
Reaching customer service is a nightmare. While writing this review, I’ve been on hold for 40 minutes. After 10 minutes of waiting, the call connects only to be immediately cut off. This happened multiple times. It’s nearly impossible to get through to anyone for help, and the entire experience feels like an endless cycle of frustration.

Overall Verdict:
Stay away from EDF Energy if you can. I’m in the process of moving away from them, but even that is proving difficult with all the hurdles they put in place. If you're already with them, brace yourself for similar frustrations.

Customer service is horrible, they don't reply emails for several days or weeks and the wait at the phone is more than half an hour to speak with an human. What a shame of company...

Although I was unhappy with a dd rise initially.I explained the situation by text .Saul responded within the timeframe promised and successfully resolved my issue.

Customer service does not exist. Trying to sort out smart meter not working for nearly 12 months plenty of promises noaction i am now leaving this useless company. Still meter not working or display unit.
Nobody in this company is bothered

I have been charged by EDF past my move out date. However, an energy specialist PAULINE Lawson has been very helpful to remove that off my name and correct the mistake. the procedure took few weeks to get it resolved, but bless Paul that has done everything and beyond to help me with this issue. Thank you again Paul for all your effort. My account has been rectified and closed now, I real hope this issue doesn't happen again to anyone.

Tracey, the energy specialist from EDF Energy answered my email query quickly and was very helpful in explaining all of the options available and then sorting out the problem that I had.
Customers appreciate good service - well done EDF.

I am coming to the end of my dual fuel contract with OVO and a friend, who is a long standing EDF customer who also has no desire to have a smart meter, recommended that I give them a try and ask for a quote. Finally, after days of trying to get through to them, I got to speak to someone. What a waste of time!!! All started well until I mentioned that I didn't have or want a smart meter. It was then that the call agents attitude changed and he said the only plan available to me was a standard variable one. No thank you!!! It seems that this is now standard practice for energy suppliers who want to pressurise prospective customers into accepting smart meters to have any chance of getting a decent deal! However, even if more were available to me, reading the customer reviews, it looks like I've had a lucky escape! So I'm staying with OVO thank you very much!

i am a lawyer trying to deal with this company who are appalling My client died earlier this year and the house was sold Photos of readings were sent immediately There have been some emails namely from Shally and Muniral Haque of Customer Enquiries when we were asked for information which had already been sent On several occasions we have telephoned and once again today was put through to the department and explained the position politely and was cut off The third time that this happened I have notified them That i have prepared a letter to Ofgem No response in the last few weeks to emails or even acknowledgement My time spent is over £1500 which I shall be deucing from their bill A question arises in that my client was over 90 and his bill £11000 One of the questions am asking is for copies of correspondence etc re the client when they knew this had been run up
From the Customer Service experience I have had I would suggest people keep way from this Company

Uncontactable. They don't answer their phones and they don't respond to emails. They are probably the most difficult company to contact that I have dealt with.

They raise your direct debit without even telling you.

You're basically paying to subsidise French people's energy prices.

A FRAUDULENT, MANIPULATIVE AND CORRUPT COMPANY THAT THE OMBUDSMAN SERVICE, IN FACT AN DEED, SUPPORTS. AS THE OMBUDSMAN DO NOT WANT TO MAKE EDF COMPLY WITH THEIR RESPONSIBILITIES IN LAW.
THE PERSON [COMPLAINANT] IS TREATED AS A FALL-GUY IN THIS "FAR TO COSY AND CORRUPT REGULATIVE RELATIONSHIP" - WHERE THE BILL-PAYING PUBLIC IS BEING DECEIVED.

Totally lied to me about my smart meter tariff avoid.

Claiming £1397.49 on a supply which was terminated 2 years ago. I contacted customer support a month ago, who claimed that they resolved the situation.

EDF offered £150 compensation which was never paid. They claimed to have cleared any outstanding balance and closed the account. Obviously these were LIES as your are now threatening threatening to take action.

EDF's actions are simply FRAUDULENT.

Mr Simone Rossi, I look forward to meet your staff and your bunch of lawyers in Court where I will show evidence of your actions of claiming 2 years of backdated charges at an inflated tariff, for a supply that no longer exists.

I look forward to demonstrate how EDF Energy stealthily attempted to automatically bound me into contracts for supplies that NO LONGER EXIST.

Mr Simone Rossi, the way you operate the the British subsidiary of EDF, is an absolute shame, and you are destroying the reputation of a very reputable company.

Worst Energy companies I tried Contact them afew times for WHD Still they not applied to my bill and I contacted WHD they told me your Energy company need apply for you is they responsible.