EDF Energy Reviews 215

Hideous customer service, exploitative practices, and by FAR the worst energy company I've ever dealt with. Stay away. Stay well away.

My dad in law been customer of edf for years in June 2024 he had to remove gas fire from living room as his wife was bed bound in same room so regulation say can not use same room as bed ok he then decided to do away with gas metre company came out morrisons Swansea to do job in June months later still having gas bills kept coming phoned explained they did not belive, metre was removed so sent photos as asked ok sorted we thought till charges start again bk on phone re funds given ok great in January we joined octapus electric only no gas great no probs until may letter saying gas estimate for a year came rang up again prob 6th time tell them no gas ok look into again manager phone 3days waited no call I phone said next day came went then 2 weeks he finally phones to say hes filling a form no explanation just said be done in a week so I told him my view on last 10 months this been removed he could not comment please stay clear edf worst company I've ever dealt with no communication what so ever and after photo evidence no metre they still could not get right

DAILY HARASSMENT! AVOID!!!

HORRIBLE HARASSMENT ABOUT BILLS

1.Email and texts almost every day about bills. Forthcoming bills, current bills, overdue bills. This is tantamount to harassment.
2. Not allowed to pay quarterly.
3. I wish I had read reviews first, I only changed to get a fixed tariff. British Gas were, by comparison, FAR better and less aggressive in their approach to customers.
AVOID!!!

Awful customer service. Promised an online account when I took out the contract. Ended up leaving because they’ve taken out lots of reversed charges. Apparently a computer error. I left and they’ve still charged me a £50 exit fee even though they’ve gone against their part of the contract. They don’t know when the computer system will be fixed. Already been waiting 3 weeks for it to be resolved and all the money is missing/stolen from my account by them. Will never use again.

EDF are the WORST energy company.

They resolved my issue and now, they've "reversed charges" the very same charged they had resolved!!!

They have also ignored my complaint for six weeks. Another two and I escalate to the ombudsman and I will be pushing for early termination without any fees payable as this company is despicable!!

Woke up today to a £6000.00+ electric bill for 11 months, only live in a small bungalow not Buckingham palace!!!! After being extremely upset found out I’m actually in credit!!!! Only found this out as I refresh my online app!!!!! Spoke to 3 people 1st 2 helpful 3rd person couldn’t really care less when I asked them do you really care, got told sorry you feel like that, I suffer from anxiety and server panic attacks not one of my best days, still waiting for them to call me back

Contacted EDF today as my 1yr energy contract is ending on 30th April 2025. I spoke to Ashley asking her if I could change to Simply fixed 2yr Mar 27 (£157.62 monthly D.D.) without paying the £100 exit fee as I was continuing to have their energy. She first read out the wrong contract to me but eventually she agreed on the 2Yr Mar 27 with no exit fee. She said the details would arrive in an email. Well the email arrived 20m later with the correct contract but with £100 exit fee, wrong start date and £159.27 monthly D.D. Amazing incompetency!! After another long wait I spoke to Jordan and he said he would sort it out and said "The system" had applied another £1.50 to my account and probably did not remove the exit fee.Perhaps to help boost their obscene profits of around £15 billion a year!! EDF should be ashamed of their 79% 1* reviews on Trustpilot but like many other utility companies they don't give a Hoot!! I am still awaiting the correct details about my new contract to arrive.

It's lucky this company is selling electricity and not water, because they couldn't run a bath. No bill since January 20th although I can see the total charges. No idea how much is peak, off-peak or standing charges, despite phone calls and emails. "We're looking into it" is maybe what I should say to them when my direct debit is cancelled!

About 10 months ago I finally settled a long running dispute over electricity costs on an empty commercial unit where no electricity was being used. The unit was sold in May and EDF were informed of the details of the new owners. I then had long protracted communication with EDF and settled in full all outstanding bills. Subsequently they contacted me to say I had overpaid and returned £573 direct to my Bank account. Today, ten months later, out of the blue I have received a threatening email saying they are going to pass my details to collection agents for non payment of £473. No details are given.
This company should be banned from acting as a public utility. They are totally incompetent and must be causing immense distress to many of its customers as a quick scan of the reviews on Trustpilot proves.

Biggest con artists in the energy market. I will never ever use them again, overcharged me consistently and are nothing short of criminals.

In nearly 50 years of existence on this planet, having dealt with a lot of businesses in that time, never, have I ever, had to deal with such incompetency in customer service. A simple request to change meters from business to residential back in May 2023, an official complaint through the Energy Ombudsman, Ofgem, and nearly 2 years later, it's still not been completed. The expletives I could write would never stop if I got started. Take my advice, find someone else. Your life will be a lot more peaceful!

Energy companies tend not to have very good Customer services.
EDF are no exception, should be on a Variable Direct debit but contacted EDF via email and WhatsApp, they don't reply so have to wait 8 weeks before forwarding the complaint to Ombudsman service.

Back in November 2024, our Smart meter stopped working, they sent an engineer in December and when he left only the electricity usage was showing. Their not so smart, 'smart team' said we had to wait 28 days to see if anything changed. Christmas came and went, nothing changed so we contacted them again. Wait another 28 days they said - 28 days later, the fault didn't magically fix itself and we contacted them again. Here we are, over 3 months after reporting the fault, still with the no gas usage displayed on the not so Smart meter. The fault is the gas meter not talking to the electricity meter - all we ask for is an engineer to visit and complete the job he half finished in December. What is it with this 28 days waiting crap, we are waiting for an activation signal from HQ, not a carrier pigeon from Thailand.

UPDATE
16/7/2025
Still no sense from EDF, they really don't care about customers. Their entire business model is based on being cheap but being crap as well just doesn't cut it. The matter is with the ombudsman so we will have to see the outcome.

All this because they cut corners by using cheap tat from the far east.

UPDATE 26th JULY 2025
Ombudsman has ruled in our favour and will instruct EDF to act, lets see what happens next in this sorry tale of terrible customer service.

UPDATE 26TH September 2025
We have had a goodwill payment of £100 and then a further payment of £50, still no working IHD and they say as ours is out of warranty, we should buy a new one.

Further to this, they have now taken the goodwill payment back and say they are increasing our monthly payment. We are looking into where to go next.

Unfortunately don't have 0 stars for review .My bigger mistake to move to EDF .
Installed new meter but don't properly working .I have to call only on working times. I am very disappointed with the servicea.

I have called EDF twice today the second time it was going to be a complaint but Josh answered the phone And I explained about it had a new Meter fitted I need a back to July he put me at ease. He knew exactly what to do and understood when I gave him readings asked me to look for the Old meter reading which was there and has promised to be in touch when it’s sorted put my mind at rest cause I didn’t wanna get a bill in another six months especially with the cost of living at the moment thank you Josh

Smart meter fitter stole £30 cash today, swiped from the side. EDF employs thieves.

Appointment for smart meter was not carried out doe to an error but Lindsay followed this through and made sure I got a satisfactory result her customer service was excellent

Hit me with a £750 bill saying they had under estimated ..I've had a broken meter for 4 years all they do is send an engineer out who says there is asbestos near the meter and wont touch it ..They told me my council has to remove it but my council says no it's there meter they put the asbestos there they must remove it..customer service is terrible and there tariffs are ridiculously high ..I'm at wits end in debt ..Avoid

EDF are so desperate for people to read their emails that they make it a competition. 'see if u r a winner'.

1: if your emails were relevant, you wouldn't need a competition.
2: you forget you are an energy company. i pay you money. you keep my lights on. you don't need to email me.
3: I work hard and pay a fortune for electricity. DONT WASTE MY MONEY GIVING IT TO COMPETITION WINNERS !!!!!

The most worst energy company in the UK. You have to be very careful about their billing. Thank god finally I am out of their contract. They will never give you an actual bill. Stay well clear from this company.