EDF Energy Reviews 215

Expensive, faults and no customer service or help so I left and chose a different company but even though I was on a prepayment smart meter with EDF they continue to charge me monthly even when they are not my supplier and every time I call I get no where but unprofessional staff who start watching TV while on call with you ignoring you and can't help because you are not with them and so tell you you can not get put through to a manager even told to ignore the bills piling up

Avoid this company. Tried to open an account with EDF as a new customer on a fixed rate paying by direct debit. Had to call 3 times within a week to ask why my electric supply hadn’t been switched on. After third time of calling I called to cancel the account and changed to British Gas as my supplier who supplied immediately and without any problems.
EDF sent me an invoice yesterday for £54,62. Phoned them today and spoke to Lewis who, when I informed this invoice will not be paid, ended the call without warning. Disgraceful company

A truly corrupt company that deserves every one of these 1* reviews. They were overcharging my elderly grandmother on all bills, fully aware that she was a vulnerable adult and unfamiliar with technology. Since she has passed away, EDF are refusing to accept any responsibility and continue to put our case 'on hold'. An ombudsman is now involved until they refund us. This has caused our grieving family stress like no other. Avoid this company at all costs.

Atrocious company. On moving house in my final month I had £700 credit, less than 4 weeks later they said I owed them £33! They back-billed me for over 13 months where they had failed to charge me for gas they said. They illegally tried to back-bill my account for over the 12 month period and when I complained the customer service agent Danielle said that that money 'didn't exist and was fictional'! Unbelievable! I was eventually sent a link to a letter from Kirsty Scott who said that they would give me a payment as a goodwill gesture of £100. To which I said was laughable as £70 odd was illegally taken by back-billing. Then, when they sent me the 'goodwill gesture' amount it was £66.67 - even less than the £70 they had illegally taken and when I contacted them about this I was dismissed with the same rude, flippant answer which was "we are sorry you feel the need to contact us again, this case is now dismissed and we will not reply further"! How absolutely disgustingly rude, unprofessional and inadequate. Do not go near this company, they are completely corrupt and don't care about their customers at all.

Absolutely appalling customer service!
I was constantly asked to change my old Economy 7 meter as on the old RDS. They promised £150 credit incentive. My meter was changed on 17th March this year and yet after multiple phone calls and emails they STILL have not updated my account OR given me £150 credit! EDF are estimating my bills on rate 1 and 2 of old Economy 7 - yet l now have a Smart meter in dumb mode as wish to do my own readings and pay monthly on receipt of my bill. Apparently the meter team have a backlog and l was told a few days ago, everytime l ask why my account is not updated, l get allocated someone else (obviously working part-time from home) and it puts me back further in the queue! To top all this, they are still sending me notices to change my meter. I have sent photos of my new meter with the serial numbers and readings, yet still no response. One Department does not know what the other is doing. Terrible service for an OAP as well

horrible service. they forgot to charge electricity for my house for more than 9 months and when I called them what is going on they noticed that they forgot and wanted to charge me more than £300 all at once. I spent minutes to convince them to divide this into 5 payments over 5 months as if it is my mistake. they started to charge £77/month to cover the debt as well as the current consumption. After a couple of months when I have money I paid all the left over debt but my account stays in debt all the time. I checked the app to see my bills, this time, i noticed that they have not sent me the bills since February (we are in May) neither for my gas or energy consumption but they have decided that my account is in debt. How can I pay non existing bill! ı will switch to another company asap.

The customer service is very bad. Although I gave them the date of moving out they got it all wrong. Had to make 6 calls. And nothing is resolved. Sent me an e mail conferming the final bill. Then they created a new bill for more than £600. I am very happy not to continue with this company.

This company employed a locksmith and a bailiff to break into my business for a bill of £872.00 which had been paid 5 weeks prior.
Absolutely disgusting service from this company.

Received a massive bill based on over inflated estimate readings, provided them with actual readings which were significantly lower, and the bill went UP. How is this even possible? I wouldn’t know because some of my bills have disappeared from the app and no one answers my email queries!
Absolutely shocking

EDF Energy over charge customers, I'm sick of making payments of my bill ,and get it down.only to get a notification. My bill is couple of hundred again 😡

Very pleased with my smart meter installation done by Chris Wemyss. There were a few issues with my old gas pipes but Chris sorted it all out for me. Friendly and explained everything clearly. First class service

Property move
Really poor customer communication and mishandling of my property move request. Chose to stick with EDF as I liked the Energy Hub feature on the app, but now I regret it. I signed up for a new tariff, and 6 weeks and many emails later I am being billed on the standard tariff. It took 4 weeks for the new account to even be created. There is no dedicated complaint line, only the generic customer service email address. Wasting alot of time chasing EDF for what should be a routine task, they should be getting this right before sending us any bills.
Hopefully by submitting this review I will elicit some sort of response...
I would recommend going with a different supplier.

Keep well clear of this company. I have a business account with 3 units and have been held in a contract that auto-renewed at extortionate rates. I could not get out of the contract. Customer service is a complete joke; they email back and forth, continually going over the same points. The last email was from an agent called Twinkle. Need I say more?

I wish there was a zero star rating. EDF just tried to con me out of £2900 By estimating my bill . which is usually £165 per month. When I called them out on it, there was no apology only rude people on the phone to deal with. I’m very much looking forward to taking my business elsewhere.

I would not even give one star. Appalling customer service - been waiting on a replacement meter for months after notifying them mine was faulty - only to be ignored and appeased by EDF then no action yet again.

Absolutely will be taking this to ombudsman - disgraceful company

Had a truly shocking experience with EDF energy and customer service, it became so bad I had to leave this company.

To my knowledge my complaint had still not been resolved when I left.

Amazing how you can treat paying customers this way . My advice would be stay away until customer service improves dramatically!

Do not switch to this company. I earn free electricity by reducing my usage during peak hours. I have consistently met the target however this week I received a message advising due to a blip with my smart meter they were unable to track my usage and I would not receive the free electricity. My smart meter is working and my target was met as everything was switched off. Please be wary of this company and go elsewhere.

The "New improved" Sunday Saver seems like a pointless exercise. There's been lots of erroneous messages this time round which has led to a lot of confusion. Just had a text from them advising that due to a "blip" with my smart meter's communication, they were unable to track my peak hours usage saving last week but keep going for a chance to get free electricity next time! Really?? What's the point? Switching everything off between 4 and 7 is not a huge inconvenience for me but what about families with kids who have delayed dinners, no TV before 7 etc in an attempt to save during the peak hours, only to be informed a "blip" meant it was all for nothing. The scheme is a good idea but it's SO hit and miss and EDF's "blip" excuse for not refunding is not good enough. I for one will no longer switch off between 4 and 7 until EDF get their act together.

It has now been almost 10 months, and EDF's customer service department has shown no sense of responsibility. They no longer respond to my messages. Although my meter has been installed, EDF has still not registered it. The most frustrating part is that there seems to be no one available who can actually resolve my issue. The customer service department exists in name only – they are not helping or addressing any problems.

Bullying tactics on making us sign up with them a year before the renewal date, told them we have a broker, they then impersonated being National Grid and told us we’ll be disconnected because we hadn’t signed anything, spoke to “The General Manager” of EDF which is highly doubtful I did and he still bullied me into signing. They then rang up impersonating the broker we go with!!! They weren’t clever enough to know my broker doesn’t have my contact number and communication is solely by email!
Absolutely disgusting tactics used and I certainly would NEVER recommend them as a business customer.