Edgylittlepieces Reviews 

249
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning designs, brilliant sparkle, and exceptionally comfortable fit of the trendy jeans and matching clothing items. Consumers also note the incredibly helpful customer service team and the remarkably fast shipping times for all orders. Buyers consistently mention receiving numerous compliments from people whenever they wear their outfits out for special occasions. Some reviewers were not happy with the product quality, noting that decorative rhinestones easily fell off the fabric straight out of the package. A few shoppers also experienced frustrating delivery delays, missing items, and poor support when attempting to secure refunds.

What people talk about most

Product

Consumers find product satisfaction to be high, praising the stunning appearance, comfort, and perfect fit of... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction with the beautiful garments... See more

Customer service

Reviewers express high satisfaction and appreciation regarding customer service. Consumers frequently... See more

Order

Customers consistently note ambiguous experiences with order processes. While some reviewers praise amazing... See more

Delivery service

People report ambiguous experiences with delivery service. Several consumers praised the super fast delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The sparkly jeans always receive so many compliments and “Where did you get those from?” moments when I wear them! Really helpful customer service and great communication. Highly recommended and will... See more

Rated 5 out of 5 stars

Bought the amazing brown diamonte jeans and matching top .. the jeans were perfect fit but the top just a little bit small I contacted ELP and they sorted out an exchange for a bigger one. Excellent c... See more

Rated 5 out of 5 stars

I have ordered several pieces from edgy little pieces .All have been stunning. I recently ordered the petite dark blue middle detail jeans and omg ! they are so beautiful , the fit, the quality and mo... See more

Rated 5 out of 5 stars

i ordered the Blue sparky jeans and they are amazing. Wore them for my birthday and got so many compliments. Customer service was amazing, i needed a different size and they send out the exchange same... See more


Company details

  1. Women's Clothing Store
  2. Clothing Store

Written by the company

Edgylittlepieces is an edgy, affordable brand selling pieces without breaking the bank


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

249 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(249)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very nice customer service

Very nice customer service, they answered my email right away when I wanted to do an exchange and did it in a very small amount of time. Also, I really like the clothes they sell and the quality is amazing🤩

December 17, 2024
Unprompted review
Rated 5 out of 5 stars

The customer service was excellent

The customer service was excellent , I ordered the wrong jeans for my girlfriend so I asked if they could get exchanged for the correct pair she wanted. They were more than happy to help make the exchange happen! All my questions were answered fast and to a good extent. Will be shopping again 🫡

December 17, 2024
Unprompted review
Rated 5 out of 5 stars

The most polite and helpful

The most polite and helpful! I left it very last minute and still managed to get back to me super quick and ensure my jeans arrived next day! I had so many compliments on them and the quality! This won’t be my last order thank you so much xxxx

December 13, 2024
Unprompted review
Rated 4 out of 5 stars

Not a great experience so far

Not a great experience so far. Jeans were a Christmas present and have a hole in them. I've been told a new pair will be sent once I send them back but they don't seem in any rush to make sure I get them in time for Christmas. Currently awaiting a response back as the pre paid return they have sent me requires a printer and I don't have one.

Update - have replied today and sorted my return. Confirmed new jeans will be sent out on the next working day. I am happy this has been resolved.

December 13, 2024
Unprompted review
Edgylittlepieces logo

Reply from Edgylittlepieces

Hi Sarah,

We are sorry that you received a faulty product, I can appreciate that this is very disappointing especially with it being your first order from us.

I have checked the email thread and I can see that the team handled your issue quickly and efficiently. A free returns label was issued to you within of hours of you notifying us about the issue with your order.

Emily also made sure to mention to you that when the label is used, a new pair of jeans would be dispatched on the next working day to ensure that you would receive them for Christmas so I’m not too sure where the misunderstanding that we’re not in a rush to resolve the issue has come from.

We have worked with you to resolve the (lack of) printer issue and ensured that your jeans could be safely sent back, and also notified you that the new pair will be dispatched on Monday to ensure delivery before Christmas.

I feel as though we have done all we can to resolve the problem.

Thanks,
Gabriella
(Managing Director)

Rated 5 out of 5 stars

I am writing this review solely based…

I am writing this review solely based on the customer service thus far, not on the items yet delivered. I have been working with the team on getting my item delivered to the US and they have been really swift to respond to my questions. I cannot wait until my item arrives!

December 13, 2024
Unprompted review
Rated 5 out of 5 stars

Edgy little pieces

Emily has been amazing to deal with when my jeans arrived they were to big so sent back for a exchange and she has sent them express to make sure they arrive for
My Christmas party she has kept in contact with me
Via email very happy customer x

December 11, 2024
Unprompted review
Rated 5 out of 5 stars

ELP Customer service is 10/10

I was super excited to order an outfit after seeing their videos on instagram. Out of excitement I had an over sight on sizing. I ordered the wrong sizes for the US, but no worries. Emily was quick to help and I was able to reorder the correct size.

December 1, 2024
Unprompted review
Rated 5 out of 5 stars

Five start service

Customer service was great, Emily was very helpful with making sure I got my order in time for my party even with a shipment delay, would definitely recommend to anyone.

December 7, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful item

Order came in a timely manner and were stunning, however I needed the next size up. I emailed and had an almost instantaneous reply from Emily. After sending my item back as instructed, I was informed when they reached the warehouse and that the exchange item was on its way. They fit amazing!
Great communication and great product.

December 7, 2024
Unprompted review
Rated 5 out of 5 stars

Fab customer service

Fab customer service! Had previously emailed about some beautiful out of stock diamanté jeans, Emily was so kind to email me back letting me know they was back in stock for me to order! Very happy I got my hands on a pair before they sold out again.

December 6, 2024
Unprompted review
Rated 5 out of 5 stars

I placed an order this evening

I placed an order this evening
I had to send an email to query a few things and Emily replied to me pretty much straight away. Communication is great and I can’t wait to receive my item!

December 4, 2024
Unprompted review

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