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Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and attentive service, making the entire process enjoyable and stress-free. People are particularly impressed with the high quality of the products, noting that suits fit perfectly and are made with excellent materials. The customer service is frequently highlighted as outstanding, with many appreciating the personalized guidance and efficient handling of their requests. However, some customers reported dissatisfaction with the quality and fit of their garments, mentioning issues like incorrect measurements, ill-fitting suits, and a lack of proper alterations. A few other people also felt that the customer service was poor, citing dismissive responses, disorganization, and a lack of communication regarding their orders.

What people talk about most

Product

Reviewers highlight positive aspects of product. Many customers are satisfied with the fit and quality of... See more

Staff

Consumers find staff to be positive. Many reviewers praise the staff for being knowledgeable, professional,... See more

Service

People report positive experiences with service. Many customers praise the excellent and professional... See more

Quality

Users describe positive interactions with quality, highlighting that many garments, such as suits and... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Edit Suits made my experience of treating my son to a bespoke suit for his birthday (January 2026) a truly memorable one. This was mainly due to the care and attention we received from Claudio Lavin... See more

Rated 5 out of 5 stars

Fully recommend the team at Edit Suits in Bond Street London. I had a first rate experience in the initial consultation back last September and I chose a half lined 100% wool navy pinpoint jack... See more

Company replied

Rated 5 out of 5 stars

The staff at the edit store in Bham did an amazing job helping me sort out my suit for a wedding I'm attending in august. I didn't really know what I wanted but they knew exactly what would look g... See more

Company replied

Rated 5 out of 5 stars

Manchester team, Damian and Jean Luc….top class. Black Tie in extremely short time but with excellent result, Damian managed measurement so great that suit fits perfectly. I have booked another appoin... See more

Company replied


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

461 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All round wonderful experience

It was an all round wonderful experience buying a suit from edit suits! Joeline's customer care was brilliant and made the whole experience relaxed and informative. I'm so happy with the final result and quality.

February 24, 2024
Unprompted review
Rated 5 out of 5 stars

Edit Suits Bond Street wedding suit

Had an excellent experience and service at Edit Suits Bond Street from Mauro. Had a three-piece wedding suit designed in a fabric of my choosing and fitting to perfection. I was made to feel welcome and my opinion mattered when choosing the design. Thank you.

August 27, 2023
Unprompted review
Rated 5 out of 5 stars

Top notch suit…

The staff is very attentive to details and knowledgeable and the craftsmanship is top-notch. A great overall experience in having a tailored suit and a brilliant result. Thank you very much Tanguy

April 20, 2024
Unprompted review
Rated 5 out of 5 stars

The whole process was very simple and…

The whole process was very simple and flexible around the demands on my time and the staff could not be more attentive/knowledgeable. I highly recommend Edit Suits and the ease of their locations - the only thing that could be a little clearer is if the staff talked you through the pricing of the chosen suit in different fabrics.

March 25, 2024
Unprompted review
Rated 5 out of 5 stars

A very professional and efficient…

A very professional and efficient service. I experienced one consultation undertaken in an informative, friendly and helpful manner. My shirt was ready on time and fitted excellently. Good value for money and I would highly recommend their services.

March 22, 2024
Unprompted review
Rated 1 out of 5 stars

Fabric Discontinued

I spent an hour over two sessions picking out fabric and working on a suit - and then they sent me an email a week later saying I could not have this fabric as it was discontinued. Totally unacceptable and such a waste of time. They could have told me at any point point

April 11, 2024
Unprompted review
Rated 3 out of 5 stars

The algorithm is rubbish but...

... this might be a good idea if you have a decent knowledge of the measurements you want. You go for your appointment, the staff member takes some measurements and you try on some garments. Then the staff member fiddles some numbers on the computer and you get your suit a month or so later, with any adjustments included.

However, the algorithm gives a very poorly fitting, 'modern look' suit - jacket too short, trousers too tight and low rise etc. Unfortunately, these issues can't be fixed post hoc, so you are stuck with an ill fitting suit, that you could have bought for a fraction of the price from the high street. The staff are very friendly, but unfortunately their knowledge of the trade is lacking.

However, there is an excellent range of cloths available, as well as lots of custom specifications like wide lapels, trouser pockets etc. So if you have a real idea of how your suit is to look, and the measurements that will be required to achieve this look, this probably is a good value service, because it's a lot cheaper than bespoke.

I would advise picking as cheap a cloth as possible on your first go, ignore everything the shop assistant advises, and make sure you have a clear idea of exactly what you want. Then if you get your suit back and are happy with the fit, your personal pattern is saved and you can make an exact copy of that suit in a nicer cloth.

March 25, 2024
Unprompted review
Edit Suits logo

Reply from Edit Suits

Thank you for your feedback. We are striving to provide the best possible experience and fit for each of our customers and we are sorry to hear that you are not fully satisfied with the fit of your garments.

The described fitting garment process allows us to visualise the fit of your items during your first appointment (and to avoid any such surprises), and any fit requests such as jacket length or trouser fit can be taken into account. If this hasn't happened to your satisfaction during your appointment we would like to look into your case in order to solve any potential process issues, but also discuss a resolution with you.

Unfortunately you have left your review anonymously and not provided more information upon our Trustpilot request, hence we are unable to get in touch with you. Could I ask you to kindly reach out to our Customer Service team via email to care_uk@editsuits.com so we can discuss a resolution with you?

We are looking forward to hearing from you!

Rated 2 out of 5 stars

Good quality, ok service

I'm not one to leave a review, but the suit quality is nice. However, the level of service isn't so great. I would have received better service at Moss for a fraction of the price.

March 7, 2024
Unprompted review
Rated 5 out of 5 stars

Manchester Branch!

Corinna was very professional and welcoming made me feel comfortable when I was very unsure! Exceptional service start to finish!

March 2, 2024
Unprompted review
Rated 5 out of 5 stars

Customer Service…

On entering the shop the staff could not be more accommodating/helpful in ensuring the suit and shirt was correct for me in the style/fit of the garments. The lead time given for manufacture was better than quoted.

February 24, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent personalised service.

Excellent personalised service.
The team is very efficient and professional and offers a great choice of fabrics. It’s the second time I am ordering suits and shirts. Very happy so far.

February 3, 2024
Unprompted review
Rated 5 out of 5 stars

Great first experience

My adviser was very attentive and put me first as a customer in what I was looking for. I found the experience very relaxing for my first time in having a shirt made and was really happy with the over all product.

November 4, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent value

I had two consultations with edit suits. An initial consultation and a follow up. The lady I saw initially was professional, polite, engaged and interested in providing an excellent service. I was very pleased with the choices we made. My follow up with a gentleman was just as good. He made a few simple adjustments which elevated the fit and the suit looked and felt terrific. A professional service, good choice of styles and materials. And they can cater for most budgets. Overall very pleased and would heartily recommend

January 10, 2024
Unprompted review
Rated 5 out of 5 stars

Svitlana was fantastic

Svitlana was fantastic! She provided a knowledgable and professional service and she is very friendly. The suit fabrics are beautiful and the digital design service is very clever. Thank you very much indeed.

November 5, 2023
Unprompted review
Edit Suits logo

Reply from Edit Suits

Thank you for your wonderful review! We're thrilled to hear that Svitlana provided you with fantastic and knowledgeable service, and we're delighted you appreciate our beautiful suit fabrics.

Rated 5 out of 5 stars

Just exceptional service

Just exceptional service and so thrilled with suite and shirt. Emily at Leeds store really looked after me from start to finish and suite delivered on time and first class.

Highly recommend them to anyone wanting a new shirt or suit.

December 28, 2023
Unprompted review
Edit Suits logo

Reply from Edit Suits

Thank you for your kind words!

We're delighted to hear about your exceptional experience with Emily at our Leeds store and that you're thrilled with your suit and shirt.

We appreciate your recommendation and look forward to serving you again soon.

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