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Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and attentive service, making the entire process enjoyable and stress-free. People are particularly impressed with the high quality of the products, noting that suits fit perfectly and are made with excellent materials. The customer service is frequently highlighted as outstanding, with many appreciating the personalized guidance and efficient handling of their requests. However, some customers reported dissatisfaction with the quality and fit of their garments, mentioning issues like incorrect measurements, ill-fitting suits, and a lack of proper alterations. A few other people also felt that the customer service was poor, citing dismissive responses, disorganization, and a lack of communication regarding their orders.

What people talk about most

Product

Reviewers highlight positive aspects of product. Many customers are satisfied with the fit and quality of... See more

Staff

Consumers find staff to be positive. Many reviewers praise the staff for being knowledgeable, professional,... See more

Service

People report positive experiences with service. Many customers praise the excellent and professional... See more

Quality

Users describe positive interactions with quality, highlighting that many garments, such as suits and... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Edit Suits made my experience of treating my son to a bespoke suit for his birthday (January 2026) a truly memorable one. This was mainly due to the care and attention we received from Claudio Lavin... See more

Rated 5 out of 5 stars

Fully recommend the team at Edit Suits in Bond Street London. I had a first rate experience in the initial consultation back last September and I chose a half lined 100% wool navy pinpoint jack... See more

Company replied

Rated 5 out of 5 stars

The staff at the edit store in Bham did an amazing job helping me sort out my suit for a wedding I'm attending in august. I didn't really know what I wanted but they knew exactly what would look g... See more

Company replied

Rated 5 out of 5 stars

Manchester team, Damian and Jean Luc….top class. Black Tie in extremely short time but with excellent result, Damian managed measurement so great that suit fits perfectly. I have booked another appoin... See more

Company replied


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

461 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Very friendly staff and very…

Very friendly staff and very informative throughout the process. Happy to tailor as per your wishes.

January 16, 2024
Unprompted review
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Reply from Edit Suits

Thank you for your kind feedback!

We're thrilled that you found our staff very friendly and informative, and we're always happy to tailor it according to your wishes.

Rated 5 out of 5 stars

I personally had a great experience in Manchester

I personally had a great experience in the Manchester store. My first appointment for measuring/choosing fabrics was around an hour, accompanied with coffee and beers later! Joeline Leach was extremely professional, knowledgable and knew exactly what she was doing. Within a short period of 3/4 weeks, I collected the suit. The quality, fit, shape, colour and feel is absolutely fantastic. I will definitely be using Edit Suits again.

November 7, 2023
Unprompted review
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Reply from Edit Suits

Thank you for sharing your fantastic experience at our Manchester store!

We're thrilled Joeline provided you with a professional and knowledgeable service.

We look forward to tailoring for you again soon.

Rated 5 out of 5 stars

I had an outstanding experience with…

I had an outstanding experience with Edit Suits, where their service was meticulously tailored to my needs. Karyna, the member of staff who worked with me, demonstrated exceptional attention to detail and friendliness throughout the process, ensuring that my specific requirements were met with precision. The suit they crafted not only met but exceeded my expectations, showcasing a level of craftsmanship that truly impressed.

What sets Edit Suits apart is not only their initial bespoke service but also the convenience they offer going forward. The ability to order perfectly fitting shirts online, applying my measurements, reflects Karyna and the team's commitment to modern convenience and personalized customer satisfaction. Overall, Edit Suits, with Karyna's assistance, delivers exceptional quality, personalized service, and a seamless experience for those seeking top-notch tailored menswear.

November 21, 2023
Unprompted review
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Reply from Edit Suits

Thank you for your glowing review!

We're thrilled to hear about your outstanding experience with Karyna at Edit Suits.

We appreciate your recognition of our commitment to convenience and personalised service, and we look forward to serving you again soon.

Rated 5 out of 5 stars

Fantastic Service

Fantastic Service - had a custom 3 piece suit made for my wedding. The customisations were varied and customer service throughout was exemplary. Would highly recommend.

January 6, 2024
Unprompted review
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Reply from Edit Suits

Thank you for your kind feedback!

Rated 5 out of 5 stars

High quality made suit defiantly recommend.

Had a suit made for my sons wedding, needed some adjusting on the first fitting, Fantastic service from the team in Leeds in arranging for my suit to be transferred to their Manchester store to save travelling back over to Leeds. My suit is beautifully made and very comfortable to and is made of high quality material. Would recommend Edit Suits Co.

October 5, 2023
Unprompted review
Rated 5 out of 5 stars

Edit Suits - Pure Excellence.

I walked into the store/branch which is at the Victoria Gate in Leeds. I saw the poster size pictures of the suits being modelled & I liked the look of them. I was spoken to by a lovely young woman called Emily, who was really pleased to invite me in and she was able to explain a lot about the company & the benefits of buying a fitted suit from them. I was shown the materials and the differences & benefits. I was given the respected prices which considering what I got is pure value for money. My measurements were taken and they took into account so many points of reference which ultimately proved to be so important by the fit of the suit, which when finished was perfect in both the feel & the look. Emily showed me that she possessed an in-depth knowledge of what is needed to deliver a fantastic suit. It was quite amazing & humbly edifying to put on a suit and feel so transformed. I’m so happy I made the decision to walk into the shop, as it’s the best decision I’ve made all year. The whole experience was enjoyable from walking in - to & choosing the materials, styling, measuring & fitting. I have the utmost confidence that I will return for another suit & the shirt I ordered incidentally is the best fitting shirt I’ve ever had. The advice, patience & honesty were just some of the attributes of Emily that I found so tremendous. I would have no hesitation in recommending anyone to Edit Suits. I will never buy a suit off the peg again unless I had no real choice. Quite simply, I’d travel to wherever I needed to for such a service. I’m so happy with the feel of the suit, the cut, and how it instantly gave me that WOW factor. Take it from me, give yourself something special and pay Edit Suits a visit. You can’t go wrong. Emily is an asset to the company in my opinion. Well done Edit Suits!
I. Isaac (Leeds)

November 11, 2023
Unprompted review
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Reply from Edit Suits

Thanks ever so much for the review for Emily - she is amazing! We are very lucky to have her in the team! Thanks again really appreciated!

Rated 5 out of 5 stars

I had less than a month to get a wedding suit…

I had less than a month to organise getting a wedding suit; Steve at Edit Suits handed my first tailor experience and I do not think I could ever go back to buying a suit "off the rack".

Now I am happily married, and all I have heard since is "wow, your suit looked amazing!". In my suit, I simply felt amazing. The suit felt natural on me as someone who opts for a t-shirt and jeans daily. What an amazing place coupled by its amazing team. Thank you Steve! I'll be back!

I cannot recommend Edit Suits enough; I am looking forward to getting another suit from them!!!

October 10, 2023
Unprompted review
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Reply from Edit Suits

Thanks ever so much! Glad you love the suit and thank you for recognizing Steve, ( he is awesome!)

Rated 5 out of 5 stars

My son has just got married so we…

My son has just got married so we treated ourselves to a made to measure shirt each. Service was excellent. Helpful and attentive staff. We were kept updated on the progress and then went back for a final fitting. The shirts fit beautifully and look and feel great. I thoroughly recommend treating yourself!

August 20, 2023
Unprompted review
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Reply from Edit Suits

Really pleased you loved the shirts! Thanks ever so much for the lovely review

Rated 5 out of 5 stars

Best suits in town

They have a great range of fabrics and style and the staff are really knowledgeable. Customer service is great.

October 27, 2023
Unprompted review
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Reply from Edit Suits

Thanks ever so much for the review very much appreciated!

Rated 5 out of 5 stars

Excellent service

Excellent service, very friendly staff and overall a fantastic experience. A huge thank you to all of the staff at Edit Suits

September 11, 2023
Unprompted review
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Reply from Edit Suits

Sami you are more than welcome! thanks for the review!

Rated 3 out of 5 stars

A disappointing experience…

Overall a disappointing experience that left a bitter taste in my mouth.

I ordered a bespoke suit for my wedding in February. I went to a fitting in December and was measured up by Paul. When the suit arrived in the shop (from China), I was not happy with the fit. The trousers, shirt and jacket sleeves were too long, and the jacket had dimples due to the material being cut too short across the back.

The items were kept in store to have alterations done, but upon completion the items still didn’t fit correctly and there were still dimples in the jacket. This was certainly not something I’d expect from a bespoke, made to measure suit.

I contacted the customer care team and was told the dimples couldn’t be fixed without compromising the rest of the jacket. So ultimately, I was left with a sub par suit for my wedding. I would have been better off buying a suit off the shelf for half the price.

I ended up having to go to a local and reliable tailor to try to rectify the issues, which he was able to do to a degree within the limitations of the garments he was provided with.

February 7, 2023
Unprompted review
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Reply from Edit Suits

Hi Alex, I have sent you an email, please do reach out so that I may pick up with you. Super sorry that you were not happy at the time - please allow me to recreate what has clearly been a poor impression.

Rated 1 out of 5 stars

Some Items Are Very Poor Quality

Some Edit Suits items are unbelievably bad quality - for instance the chinos are unwearable. They are made in China and are way much much worse than a similarly priced pair from a high street retailer - which shouldn't be the case. Yet, when I complain everything is quite difficult and they do not accept that the quality is bad. I would avoid Edit Suits until they can improve their customer service.

October 17, 2023
Unprompted review
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Reply from Edit Suits

Hi Matt - I am so sorry, could you contact our customer care with your details so that I can look into and resolve the issue for you. The email address is care_uk@editsuits.com
Thanks ever so much

Rated 5 out of 5 stars

Exceptional Service!

I had the please of getting my wedding suit from Edit Suits. The experience was seamless from start to finish and the team went above and beyond to ensure the suit fit perfectly and reflected my personal style.
Would highly recommend for anyone looking for a suit!

September 1, 2023
Unprompted review
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Reply from Edit Suits

thanks ever so much Roman, it was our pleasure to look after you!

Rated 5 out of 5 stars

Great experience all round

Great experience all round. The initial appointment at which measurements were taken and I chose the fabric and details for my garments was really well executed. And then when my shirt and trousers arrived, I had a further session, took advice about a slight alteration, and was then very happy with the final result.

May 29, 2023
Unprompted review
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Reply from Edit Suits

Thank you so much Richard, so pleased that you were happy with your products!

Rated 5 out of 5 stars

Lovely wedding suit

I had my wedding suit made in Birmingham. The staff was very polite and took time to walk me through the fitting/selection process. After 4 weeks I received an email notifying me suit was ready. Small adjustments needed and i received the suit 1 week later at home.
Overall very positive experience and I will be back for me suits. I believe it is a very good value for money in terms of made to measure suits.

May 2, 2023
Unprompted review
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Reply from Edit Suits

Hi Will, Thanks so much for the review, it was an honor to make your wedding suit thank you!!

Rated 5 out of 5 stars

Excellence

I can’t adequately express my gratitude for the patience, professionalism and courtesy the entire team at Edit Suits gave me recently. Yemi, in particular went above and beyond the call of duty.
I would have no hesitation in recommending them to anyone looking for bespoke tailoring

September 16, 2023
Unprompted review
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Reply from Edit Suits

Thanks so much for the review Daniel very much appreciated!

Rated 5 out of 5 stars

Had a great experience in manchester

Had a great experience in the manchester store. First appointment for measuring was 1 hour and we spent so long with the assistant looking at cuts and fabrics that we didn't have time for the measuring so the assistant volunteered to skip his lunch break and measure me as we were flying out the next day and couldn't make another appointment. Collected the suit when it was ready and fits perfectly and feels amazing. Will definitely be using them again

June 21, 2023
Unprompted review
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Reply from Edit Suits

thank you ever so much Jay for the review, very much appreciated!

Rated 5 out of 5 stars

Friendly, clever, attentive to detail within the brief…

A short ten minute flat walk from Leeds train station through shopping centres, also close to a multi storey car park, not far from the Headrow.
Edit Suits in Leeds, resides in one of the most exquisite Victorian Leeds Shopping Centre Arcades, next to Rolex, a handy coffee shop, and a very well stocked John Lewis in the same complex.
Although my appointment was originally with Wayne, I arrived early, and they happily accommodated me. Emily stepped in to be my outfitter, then once the other client departed I had two outfitters, one lead the other inputting occasionally with sage smiles and nods.
There are numerous options available as you would expect for a bespoke tailor fitting; modern, traditional, dozens of beautiful materials inside a range of price points, double or single breasted but then more details such is button colours, and lining, pockets, arm length taking into account wearing a watch, waistband type and style. The overall design process is not overwhelming and follows a steady logical path. That I have as much dress sense as most mid 50 year olds, I was glad Emily could steer me – she is clever, attentive and has common sense. I choose a Holland and Sherry Saville Row cloth.
My requirement was to ensure I had a business suit that would be suitable for travelling in – crease resistant, not too hot – I often visit London, and smart enough for a wedding or private members club, warm enough for colder weather with a coat. The range of linings is huge traditional to quirky.
I also added a bespoke made to measure shirt. The process took about an hour.
The second fitting took just 15 to 20 minutes, everything fitted perfectly, so no adjustments were required.
I wore the whole outfit at a business award meeting in Birmingham NEC Metropole Hilton this week, and I can say I was confidently amongst the best dressed and the cut of the suit covered up and allowed me to enjoy a substantial meal followed by a few drinks. Would highly recommend, and now they have my measurements, it will be easier to choose a new shirt or a blazer as they have a start point to work off.
Highly recommended based on staff attention to detail, friendliness, ability to put you at easy, a quality product, in a lovely environment.
Many thanks

September 8, 2023
Unprompted review
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Reply from Edit Suits

Thank you so much for the detailed review! Especially for highlighting Emily - we are very lucky to have her!

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