Education.com Reviews 1,079

TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

education.com is 100% scam website, dont buy using credit or debit card, without knowing you, website will detecting money from your card, card is also unable top remove website, auto-revewal is als... See more

Company replied

Rated 1 out of 5 stars

I would like to join as a Premium Member but do not want to authorize auto renewal. This is my third request with no answer. I want to join but have read quite a few complaints about the company's a... See more

Company replied

Rated 1 out of 5 stars

Fraud and Scam. This Website SOMEHOW got a hold of my Credit Card info despite me never providing it to them and randomly charged me 17 dollar amount. I never signed up for their services and they str... See more

Company replied

Rated 1 out of 5 stars

This website has made everything harder by forcing students to use this website and nothing else. Some may say that it gives something "something similar" to what one was looking for. NOTHING WAS SIMI... See more

Company details

  1. Education & Training

Information provided by various external sources

We empower parents and teachers to help their children build essential skills and excel.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Is this a REAL COMPANY ???

I ordered education.com during the pandemic, but never really used it. Now I have recently retired and cancelled my subscription. After reading reviews I hope my cancellation goes through. I searched on line to find a customer service number, but to no avail....it is nowhere to be found! Then I googled the address given:
401 E.Third Ave
San Mateo CA 94401
and found, what looks like an empty bar. I attached link below, but the company doesn't allow links, so I had to remove. Is this a real company?? WHY is there NO CONTACT phone number if this is legit??? 🤯

July 1, 2021
Unprompted review
Education.com logo

Reply from Education.com

Hello, Although we do not have a dedicated phone customer service department, we are happy to help via email. We also offer LiveChat on a limited basis. I see that you did contact us at support@education.com, and our customer service team took care of your request. If you need anything else, please let us know, and we'd be happy to help!

Rated 3 out of 5 stars

Bad customer service

I am not happy with this company. I have been a member for several years and this is the way they treat their dedicated customers? Wow! I have tried to notify them several times about not being able to access my premium account and the need to change my email that is registered with them. I get no response. When I tell them I want to cancel my automatic premium account I get no response. I have been VERY satisfied with this company, but you never really know how good a company is until you need customer service. NOW I KNOW! Good customer service would have a phone number for people to contact them when they need to.

Updated:(6-14-21)
This company has contacted me and has corrected the issues that I was dealing with. While I definitely appreciate that, I still believe that this company should have a contact number for good customer service. This would help maximize their full potential as a "go-to" company for educational resources.

June 10, 2021
Unprompted review
Education.com logo

Reply from Education.com

We're sorry for the trouble you had regarding your subscription; we believe that your school firewall was blocking our responses to you. We appreciate your feedback, and we're glad to hear that the problem has been corrected.

Rated 2 out of 5 stars

Absolutely deplorable tactics and very…

Absolutely deplorable tactics and very unethical. Despite having my email there were NO alerts that they were helping themselves to my bank account and I only accidentally stumbled on the charges 4 months later. Disgusting and zero customer service.

June 9, 2021
Unprompted review
Education.com logo

Reply from Education.com

We're sorry for any confusion regarding your subscription. We provide a confirmation of purchase immediately after the purchase is made, and we also provide an email notification before the first renewal of a monthly plan. We've reached out to you via email, but if you have any questions, please contact us at support@education.com, and we would be happy to assist you.

Rated 1 out of 5 stars

SCAM

This company tricks you into trying them with a free offer, but you get blank sheets to force you to buy a service. They are scammers!!! Stay away from them. Read the other reviews. NO CUSTOMER SERVICE just wanting to get your information to take from you.

May 26, 2021
Unprompted review
Education.com logo

Reply from Education.com

We're sorry about any technical issues you had when using our Worksheet Generator. Please check your email, as we sent you a copy of the puzzle that you created. I hope that helps, but please contact us at support@education.com if you have any questions, and we'd be happy to assist you.

Rated 4 out of 5 stars

4th grade

As a 4th grade teacher toggling between distance learning and in-person, education.com has been a great support for my students. I share the link on our daily schedule, they all have the class code to practice activities using Chromebooks. My students have a wide range of abilities from emerging readers to Level Z. Being able to customize the work for each student has been a big plus. Hopefully, there will be more activities added each year. Thanks.

May 22, 2021
Unprompted review
Education.com logo

Reply from Education.com

Thank you so much for the great feedback! We're glad to hear that you're finding your subscription helpful. The Education.com team works hard to support parents, teachers, other educators and most of all children in their daily quest to learn and grow, and new material is added on an ongoing basis. Thanks again!

Rated 1 out of 5 stars

They sent an email to renew but we…

They sent an email to renew but we didn't renew but charged us $119.88 anyways. They do not care about education but only scamming people. These are rough times and they should be ashamed of themselves. But considering they don't respond it's obvious they don't care. Now have to wait to get my money back as my bank disputes this stolen money.

April 23, 2021
Unprompted review
Education.com logo

Reply from Education.com

We're sorry for any confusion regarding your subscription. Our customer service department reached out to you, and it appears that the issue has now been resolved. If you have any questions, please contact us at support@education.com, and we would be happy to assist you.

Rated 1 out of 5 stars

This website is not worth the money

This website is not worth the money! They charged my account monthly even after it was terminated. There is no number listed to contact anyone regarding the issues that you are having and they do not reply back to any emails sent.
AVOID AT ALL COST

April 22, 2021
Unprompted review
Education.com logo

Reply from Education.com

We're sorry for any confusion regarding your membership. After checking our database, we found that you had two accounts with us, and the Basic (free) account was cancelled, and the paid Premium subscription was not. The correct account has now been cancelled, but if you have any questions, please feel free to contact us at support@education.com, and we'd be happy to assist you.

Rated 1 out of 5 stars

Expensive and money taken out of account without warning

Yesterday, unbeknownst to me, I had a charge on my debit card for 119.88. There was no prior email, no warning, and the company stated they have a "auto-renewal that must be cancelled in 7 days." I never saw this and it is something I believe very sneaky. Customer service did contact me, and I appreciate them rectifying the situation; however, it should have NEVER happened in my opinion. Also, a HUGE frustration is that I looked for a phone number for customer service. Surprise... NO PHONE NUMBER.... I have not used this website at all....many lessons I could find for free online, or I could create.

April 1, 2021
Unprompted review
Education.com logo

Reply from Education.com

We're sorry for any confusion regarding the renewal of your annual subscription, and glad to hear that the problem has been resolved. I can confirm that we do send out renewal reminders, and for an annual plan, it would have been sent out 30 days before the renewal. Although we do not have a phone based customer service department, we can be reached via email at support@education.com. If you have any additional questions, please feel free to reach out. We'd be happy to help!

Rated 2 out of 5 stars

i actually hate Brainzy and i know it…

i actually hate Brainzy and i know it has potental but i am not feeling it

March 26, 2021
Unprompted review
Education.com logo

Reply from Education.com

Thank you for the feedback. We strive to meet or exceed the expectations of all of our visitors and members, so we're sorry we missed the mark this time. We would be happy to assist you with any issues you're having with Brainzy at support@education.com.

Rated 5 out of 5 stars

Worth the money

Worth the money. if you are in the fence about just get it. I have no doubts that the good people at education.com. I highly recommend for the people

March 9, 2021
Unprompted review
Education.com logo

Reply from Education.com

Thank you so much for your kind words! We're glad to hear that you're finding your subscription helpful. The Education.com team works hard to support parents, teachers, other educators and most of all children in their daily quest to learn and grow. Thanks again!

Rated 3 out of 5 stars

I’m confused because I was charged…

This is very helpful for my kid, especially in times of pandemic. The admin is very considerate if you want to change your plan, they can assist you with your concern.

March 6, 2021
Unprompted review
Education.com logo

Reply from Education.com

I'm sorry for any confusion regarding your subscription. I can see that our customer service team reached out to you, and it appears that the issue has been resolved. If you need anything else, please contact us at support@education.com, and we'd be happy to assist you!

Rated 5 out of 5 stars

I love education.com

I love education.com! I bought it when covid hit as we weren’t getting much from my daughters kindergarten teacher (who just had a baby so I get it.) I tried ABC mouse and it wasn’t cutting it. That’s when I came across this. I love that you can print out the pages for the my daughter to do actual pencil and paper work and also when we are out and about I could give her my phone to do the Brainzy app activities from this site. It helped us tremendously! I just renewed for year 2 in preparation of summer break to keep her brain moving.

March 4, 2021
Unprompted review
Education.com logo

Reply from Education.com

Thank you so much for taking the time to share your kind words!

The Education.com team works hard to support parents, teachers, other educators and most of all children in their daily quest to learn and grow. We are glad to hear that you are enjoying your membership. Thanks again!

Rated 1 out of 5 stars

I would give half a Star if I could

I would give half a Star if I could. These people have charged my card multiple times and are not replying to emails this company owes me 50 Australian dollars!

February 18, 2021
Unprompted review
Education.com logo

Reply from Education.com

I'm sorry for any confusion regarding your subscription. We've reached out to you through Trustpilot to try to help. Please free to contact us at support@education.com, and we'd be happy to assist you.

Rated 2 out of 5 stars

Great for worksheets, but games are too glitchy so progress monitoring is useless

Great place for assignments, the games are a great mix of education and fun, and I love how it tracks students' progress. Unfortunately, the games have too many glitches to accurately reflect their understanding, hence the progress tracker is useless. 70% of the time the sound doesn't work/keeps cutting out and students don't know what to do, and/or the game itself just doesn't work. I'd definitely be more willing to pay for a membership if these bugs are fixed, but as of right now I will not be renewing my one month subscription.

February 12, 2021
Unprompted review
Education.com logo

Reply from Education.com

Hello, We're sorry to hear that you're experiencing technical issues with our site. We've reached out to you via email, and would be happy to provide assistance. Thank you!

Rated 5 out of 5 stars

I like the site.

I like the site, but the new "brainzy thing makes me mad. It's either I don't understand it, or it's not working correctly. When you buy a "Sticker" any you use it on a paint thingy, it never saves. But I could just be confused. Overall, I think the website is great, but the paint system is broken.

February 8, 2021
Unprompted review
Education.com logo

Reply from Education.com

We're so happy to hear that you enjoy our site! Please contact us at support@education.com regarding any issues you're having with using stickers. We'd love to help!

Rated 3 out of 5 stars

HelpfilMaterials.QuestionableRetentionOfPaymentMethod

The materials are helpful for my improving my ESL students writing skills. On the other hand, the page retains my credit card info and I want it removed now that I have cancelled my subscription. There seems to be no way to remove my personal payment info from their data base which makes me very uncomfortable. I am writing to the support email , in the hopes I will be able to remove this info which the company does npt need to save for me.

January 30, 2021
Unprompted review
Education.com logo

Reply from Education.com

Hello, we would be happy to assist you in removing your credit card information. Please contact us at support@education.com and we'll take care of it. Thank you!

Rated 1 out of 5 stars

Never been SO pestered by emails in my…

Never been SO pestered by emails in my life by anyone since the birth of the Internet.

AVOID AVOID AVOID

January 22, 2021
Unprompted review
Education.com logo

Reply from Education.com

We're sorry to hear that you've received unwanted email messages from us. Customers can change their email preferences by going to "Account settings", or you can contact us at support@education.com, and we can take care of it for you. We're happy to help!

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