EDWARD BAYS LIMITED Reviews 57

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Edward Bays are professional, knowledgeable and nothing is ever too much trouble. I had a client without any water on Saturday morning and an engineer was with us within the hour and carried out a te... See more

Rated 5 out of 5 stars

Woke up Cold Sunday morning to find no heating and no hot water - boiler showing F22 error. Rang Edward Bays (who we have used previously) and within 1 hour had an emergency on call engineer Chris out... See more

Company replied

Rated 5 out of 5 stars

Have used Bays for several years now in my previous home, and now at my current home which has required some work. I always ask for Chris as his attention to detail, courteous manner and communication... See more

Company replied

Rated 5 out of 5 stars

Bays solved an ongoing problem with my boiler & did a full service. What an amazing company to deal with. They turned up exactly on time, diagnosed the issue in a timely manner & their engineer wa... See more

Company details

  1. Gas Company

Information provided by various external sources

AT YOUR SERVICE SINCE 1912 As the oldest established heating and plumbing company in the Swindon/Oxford area, Edward Bays is proud to combine the best of traditional values with the latest heating and plumbing technology. Our Swindon/Oxford based company is over 100 years old, we offer good old fashioned customer service where we always strive to ensure our clients receive professional workmanship for a fair price and on time. We understand how important your home or premises is to you so we always keep disruption and mess to a minimum and allow you to get back to normal as soon as possible. Success to us is a happy customer. Although we are proud of our heritage we have also moved with the times and we offer the latest in heating and plumbing technology and techniques. Our engineers are trained to very high standards to ensure they perform to our and your expectations, whether it is servicing a boiler in someone’s home or installing a complete heating and plumbing system in a school or factory. If we can be of service call us on 01793 763790 or email us.


Contact info

4.8

Excellent

TrustScore 5 out of 5

57 reviews

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Rated 5 out of 5 stars

I gave the 5 star rating as Edward Bays…

I gave the 5 star rating as Edward Bays came out at short notice to cap a gas pipe, although the pipe didn't need capping they still turned on time.

Thank you

November 21, 2019
Unprompted review
EDWARD BAYS LIMITED logo

Reply from EDWARD BAYS LIMITED

Thank you for your positive review Mr Greenhill.

Regards,

Admin Team

Rated 5 out of 5 stars

Great Service at Sensible Prices

We have just had some great service from Edward Bays Ltd. Efficient service from Starr in the office and Lee the plumber was excellent all round. Sensible prices too, thanks

October 30, 2019
Unprompted review
EDWARD BAYS LIMITED logo

Reply from EDWARD BAYS LIMITED

Good Afternoon,

Thank you for the positive review, i will be sure to let all staff mentioned know how happy you are with our services.

Regards,

Admin

Rated 5 out of 5 stars

On time and efficient service.

October 21, 2019
Unprompted review
EDWARD BAYS LIMITED logo

Reply from EDWARD BAYS LIMITED

Good Afternoon,

Thank you for your positive review, I will be sure to let all staff know of your praise.

Regards,

Admin

Rated 5 out of 5 stars

The company worked extremely hard to…

The company worked extremely hard to find a rare part for our old aga and Lee was fantastic fitting and testing everything worked perfectly.

October 21, 2019
Unprompted review
EDWARD BAYS LIMITED logo

Reply from EDWARD BAYS LIMITED

Thank you for your positive review, we are glad we were able to help. I will let Lee know you were happy with his work.

Kind Regards,

Admin Team

Rated 5 out of 5 stars

Edward Bays are very experienced…

Edward Bays are very experienced heating and plumbing engineers and their work is always first class. They are courteous and helpful and respond immediately to emergencies.

October 9, 2019
Unprompted review
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Reply from EDWARD BAYS LIMITED

Good morning,

Thank you for your extremely positive review, we pride ourselves on delivering a high standard of work and are glad to hear another customer confirm that. We look forward to working for you again.

Regards,

Admin Team

Rated 5 out of 5 stars

Excellent professional service!

October 8, 2019
Unprompted review
EDWARD BAYS LIMITED logo

Reply from EDWARD BAYS LIMITED

Hello Alan,

Thank you for such positive feedback I will be sure to let our engineers know they are continuing the high standard we here at Edward Bays expect them to deliver.

Regards,

Admin Team

Rated 4 out of 5 stars

Reliable and professional

October 6, 2019
Unprompted review
EDWARD BAYS LIMITED logo

Reply from EDWARD BAYS LIMITED

Thank you for taking the time to review us, we appreciate your positive feedback and look forward to working with you in the future.

Regards,

Admin Team.

Rated 5 out of 5 stars

I have used Edward Bays for 2 years now…

I have used Edward Bays for 2 years now and have never had a bad experience with them. I have had both Chris and Nathan attend on different occasions and have been happy with their attitude and quality of work both times.

September 5, 2019
Unprompted review
EDWARD BAYS LIMITED logo

Reply from EDWARD BAYS LIMITED

Hi James,

Thank you for your feedback, I will be sure to let the engineer know how happy you are with their work and look forward to working with you again in the future.

Regards,

Admin Team

Rated 5 out of 5 stars

Very efficient and caring company

Very efficient and caring company. Great to have someone you can trust to get on with the job

August 2, 2019
Unprompted review
EDWARD BAYS LIMITED logo

Reply from EDWARD BAYS LIMITED

Hello,
Thank you for your review of our services and I will pass on your praise to our whole team.

Regards,

Admin Team

Rated 5 out of 5 stars

Reactive and always available to help…

Reactive and always available to help with domestic and our commercial properties and pubs.

August 2, 2019
Unprompted review
EDWARD BAYS LIMITED logo

Reply from EDWARD BAYS LIMITED

Hello,
Thank you for your review it is always good to see such positive praise, I ill pass the praise along to the whole team.

Regards,

Admin Team

Rated 5 out of 5 stars

Nice guys doing an excellent job

Nice guys doing an excellent job - and when they said they would!

July 29, 2019
Unprompted review
EDWARD BAYS LIMITED logo

Reply from EDWARD BAYS LIMITED

Thank you for taking the time to review us, we appreciate your feedback. Our engineer will be happy to hear more positive feedback.

Regards,

Admin Team

Rated 5 out of 5 stars

Had my boiler serviced by Edward Bays

Had my boiler serviced by Edward Bays. Engineer phoned on the of the appointment to confirm his estimated time of arrival. The service was done to a high standered by a very polite engineer, who left the area of work very clean.

July 25, 2019
Unprompted review
EDWARD BAYS LIMITED logo

Reply from EDWARD BAYS LIMITED

Thank you for your feedback Mr Hillyard, I will let the engineer know of your comments.

Regards,

Admin Team

Rated 5 out of 5 stars

Excellant,

Excellant,

Cannot fault, wonderful service from initial enquiry to installation.

Would recommend.

July 22, 2019
Unprompted review
EDWARD BAYS LIMITED logo

Reply from EDWARD BAYS LIMITED

Thank you for reviewing our services, we are glad to hear our services continue to be of a high standard and appreciate the recommendation.

Many Thanks,

Admin Team

Rated 5 out of 5 stars

Good service

Very helpful and friendly staff good job

February 3, 2019
Unprompted review
EDWARD BAYS LIMITED logo

Reply from EDWARD BAYS LIMITED

Thank you for you feedback.

Rated 5 out of 5 stars

Replacement gas boiler.

We had a replacement gas boiler and a new radiator installed as well as two radiators replaced. The whole process was excellent from the initial visit to the final installation. We were particularly impressed with the care and professionalism of Joe the heating engineer who carried out the work.
Highly recommended.

January 31, 2019
Unprompted review
EDWARD BAYS LIMITED logo

Reply from EDWARD BAYS LIMITED

Thank you for your review of our services and staff, we appreciate you taking the time. Joe was very happy to receive your praise.

Rated 4 out of 5 stars

Heating issues

Contacted due to my heating going down, we received a fast response and the engineer was lovely and polite. Reasonably priced and very efficient. Fixed the same day.

January 4, 2019
Unprompted review
EDWARD BAYS LIMITED logo

Reply from EDWARD BAYS LIMITED

Thank you for your review and we appreciate all feedback. We are glad we could help.

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