Edward Mellor Reviews 

164
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers had a great experience with this company. Customers frequently praise the staff and agents for being extremely helpful, professional, and supportive throughout property sales and valuations. Many people note that communication is clear and efficient, keeping them well-informed and making the entire process completely stress-free. However, some customers also noted issues with poor after-sales service and a frustrating lack of support following the transaction. A few individuals experienced communication delays, unreturned messages, and felt that basic inquiries were ignored by the team. These specific challenges left certain buyers feeling disappointed with the overall care provided during their property journey.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting the helpfulness and professionalism... See more

Service

Reviewers highlight ambiguous aspects of service, with many consumers expressing appreciation for proactive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had a huge amount of help from the whole team whilst getting several properties on tbe market. Einar Perdomo was particularly helpful and nothing was too much trouble for him. I hope for some offers... See more

Rated 4 out of 5 stars

My experience with Edward MELLORS . was good from start to finish Once I had sold Natalie Jenkins at Hazel Grove office kept me very well informed. If I rang with any queries and I was unable to spe... See more

Rated 3 out of 5 stars

Trustpilot reviews I had put in an offer at a house via Edward Mellor in Woodley who then recommended and referred me to a conveyancing company called DC law Edward Mellor in Woodley obv... See more

Rated 5 out of 5 stars

Selling my home for the first time and having to use an estate agent had left me feeling quite anxious. I met a number of agencies but Einar Perdomo at Edward Mellor stood out. He was thorough an... See more


Company details

  1. Real Estate Agency

Written by the company

The home of property in Stockport, Tameside and Manchester - including Estate and Letting Agents, Property Auctioneers, and Mortgage and Insurance specialists. We have been successfully been selling properties across Greater Manchester for over 30 years.


Contact info

3.9

Great

TrustScore 4 out of 5

164 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(164)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

Edward mellor Woodley Well where do I…

Well where do I start 😊. Let's say I didn't get off to the best start when it came to looking at selling my home. My home was on the market with a different estate agent and I felt I was getting nowhere with it. I didn't go to Edward Mellor to begin with as I sold my previous home with this other estate agent company so through it would be straightforward. Nottttttt. I called Edward mellor less than two weeks ago and from the word hello I felt at ease. I spoke to Hollie Moore in the Woodley branch and she was so accommodating to my needs and really took the time to listen to my selling experience so far . She reassured me and went through everything so thoroughly. At no point did I feel pressured or rushed and all of staff I have spoken to have just been outstanding. Thank you Hollie, Amber and Gemma (sorry if I missed any names) but you are all an amazing team and after just a week a buyer has purchased my home. Hollie gave great advice on the value and was extremely professional active when going get photos. Over 40 photos taken and Hollie showed the property in near enough every angle possible. The write up of my house was a true reflection of the property and Hollie mentioned all the great features my house has to offer and who it would be suitable for potentially. Hollie gave great advice regarding me coming off right move and from the previous agent to going on again with a new agency and every question was answered in a way I understand so nothing was overwhelming. Hollie really does know her stuff and the team work great together .Thank you and I'm really enjoying the whole experience with you. I feel so rest assured that everything is in safe hands. 😊 Thank you again. Hannah x ps if you are looking at putting your home on the market around the areas the Woodley branch cover I highly recommend. Great team work between the Woodley and reddish branch too x

July 29, 2025
Unprompted review
Rated 1 out of 5 stars

Unprofessional without basic skills and knowledge in their field ! Avoid!

If I could leave a zero review , I would. Please do not use them unless if you want to create problems for yourself. I was renting my property and cannot get it back, because of Edward Mellor unprofessionalism and mismanagement. They are always right, covering their faults but in reality do not know what they are doing. They cannot even serve a proper notice to the tenant! Unprofessional and horrible people ! Constantly lie and clearly it is in their work ethics. My tenant does not want to talk to them (talks to me) because he thinks that they are stupid and the worse agency ! And it is completely true ! Avoid !

August 1, 2025
Unprompted review
Rated 1 out of 5 stars

we demand accountability

We received an unacceptable and factually inaccurate Survey report that has resulted in a significant waste of our time. Edward Mellor Surveyors conducted a Level 3 survey of our home for our buyers, and the surveyor, William Moss, fabricated information about the building work we completed. He failed to consult us about the actual work done and wrongly claimed that we had no damp proofing and no lintel over the new back doors. His assertion that brickwork was removed when it was actually added is completely false.

Moreover, Mr. Moss had gone out of his way to gain a quote of £12,000 to "redo" the work without even investigating what had been done or reviewing the building regulation certificate we possess. This erroneous information has unnecessarily alarmed our buyers, leading him to mistakenly suggest a reduction in the asking price for nonexistent issues. His claims are nothing but baseless guesswork.

Additionally, he incorrectly noted that the chimney stack was "shared with the adjoining property," despite our home being detached. This pattern of discrepancies is wholly unacceptable and has compelled us to file a formal complaint against Mr. Moss. This situation has caused us significant distress and wasted a great deal of time for many individuals involved. We demand accountability for these inaccuracies.

August 5, 2025
Unprompted review
Edward Mellor logo

Reply from Edward Mellor

Hi Samantha,

We are sorry to hear you are unhappy with the survey report prepared for the prospective purchasers of your property. As the survey was instructed by and carried out on behalf of the buyers, our contractual obligation is to act solely in their best interests, and our survey team has no direct contractual relationship with you as the vendor.

We would, however, like to clarify a number of inaccuracies in your review:

1. The inspection was a Level 2 Home Survey, not a Level 3 survey as stated.

2. Our surveyors do not and did not “fabricate” information. All advice is based solely on observations and evidence gathered during the inspection.

3. In line with RICS standards, our surveyors never obtain or provide cost estimates for works to vendors or purchasers. The figure of £12,000 you refer to was not provided by Mr Moss or Edward Mellor Surveyors and is incorrect.

4. While we regret the slight misdescription regarding the chimney stack, this had no bearing on the overall advice or conclusions given to our client.

Based on feedback, the purchasers were satisfied with the report and the advice provided.

We hope this clarifies the position and reassures that our reports are prepared in strict accordance with RICS professional standards, based entirely on the conditions found at the time of inspection.

Many thanks,

The EM Team

Rated 5 out of 5 stars

Good experience

Having a good experience with Edward Mellor estate agents. Elinar was straight forward, professional and helpful from the start. Kim, Beth and Natalie were always more than helpful, professional and understanding on the phone or via email with viewings and offers.
Made selling alot easier and stress free.
Have been transferred to Christian in the team until process is all complete and he has also been helpful.

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

Well done Edward Mellor

Well Edward Mellor as done a grand job Einar perdomo and the team were great exceeded my expectations on the house sale what a great job they have all done thank you very much
Mike

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

Edward Mellor could teach other estate…

Edward Mellor could teach other estate agents a thing or two about customer service, from meeting Einar Perdomo at Mum's home all the way through the selling process supported by Louise & Millie the team have delivered a superb professional & caring service, a massive thank you from Mum & I x

July 24, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Zero rating. Almost 8 months wait from buyer of my house only for it to fall through on the 2nd completion date in which the buyer did not have the funds to pay for the house! (Why was this not evidenced at the beginning?) (LEVENSHULME BRANCH) Then only to find out no contracts had been signed so no penalty for the buyer. I emailed the Levenshulme branch asking for answers and they did not reply. They never call you back when they say they will, poor communication skills and poor customer service.

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

Einar Perdomo and his team at Mellor's estate agents

Einar Perdomo and his team were professional from from the start. The estimated sale value was incredibly accurate. They guided us through a sale by auction, advised on solicitors and kept is informed throughout. We were 60 miles away from where the property being sold and the team were extremely supportive. Ajob well done.

June 1, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service from Start to Finish

I recently sold a property through Edward Mellor Auctions and couldn't be more pleased with the entire experience. From the initial valuation to the final sale (which went over the guide price!), the process was smooth, professional, and reassuring every step of the way.

A special thank you to Einar, whose initial valuation and expert guidance helped set the tone for a successful sale. His knowledge and calm approach gave me confidence from day one.

I also want to thank Louise for her warm and personal touch throughout the process—she really made me feel looked after, and her genuine care stood out.

And last but certainly not least, Millie was outstanding with her communication and organisation. She kept everything on track and made sure I was updated every step of the way—an absolute star!

If you're considering selling your property, I wholeheartedly recommend Edward Mellor Auctions. Their team is exceptional, and their results speak for themselves.

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

Einar Perdomo

I had an appointment as a prospective seller with Einar Perdomo. He was extremely professional, polite and very knowledgeable. He answered all my questions and explained the process in an easy-to-understand way. I was impressed and would highly recommend his services.

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

A big thank to Einar and all the team…

A big thank to Einar and all the team at Edward Mellor. From day one Einar made it simple and easy for us make the decision to put our house up for sale, he explained everything, he photographed our property and within 24 hours it was on the market for sale, super. It has been simple and stress free. All the team at Edward Mellor are supportive and polite. A big thank you to Alan who came to show all the viewers around our home, co-ordinating 9 viewers in one day , brilliant. Thank you to Natalie, Kim, Gaby and Cameron who were always keeping us upto date with viewing appointments, dates and times, all very polite and professional. Thank you again

July 5, 2025
Unprompted review
Rated 1 out of 5 stars

Mouldy old dough

Rented for nearly six years - property full of damp and mould and in need of major repairs. No maintenance for over four years!
Did nothing to help, and suing landlord hampered as they do not keep proper records...

January 28, 2025
Unprompted review
Edward Mellor logo

Reply from Edward Mellor

Hi Adrian,

Thank you for your feedback. We’re sorry to hear that you were unhappy with your experience.

Having reviewed the tenancy history, we can confirm that no maintenance concerns were raised with our team that weren’t followed up on. On the occasions we did attempt to arrange access to assess or carry out works, we were unfortunately unable to gain entry to the property.

We understand you’ve since raised a legal matter directly with the landlord, and we are not in a position to comment further on that.

That said, we take all feedback seriously and are always looking for ways to improve the service we offer.

Many thanks,

The EM Team

Rated 5 out of 5 stars

I got a level 3 building survey done…

I got a level 3 building survey done through Edward Mellor and I have to say everything from start to finish was superb. The survey was done very promptly, with the report following after coming within 3-5 days. My building survey was done by Martin J Mellor, he was absolutely brilliant. He left me with a very comprehensive survey report and even took time out to go through the report with me over the phone, i would absolutely recommend him for anyone that is looking to get a building survey done.

June 23, 2025
Unprompted review
Rated 5 out of 5 stars

Good customer services and polite staff

The branch in Hyde is doing an excellent services in helping customer finding a house. Special thanks to their staff Gabriella Roberts, she is nice and responsive, all the questions that I asked are replied instantly. She also helps me to arrange a good time with the seller. Big thank you to all.

June 14, 2025
Unprompted review
Rated 5 out of 5 stars

Droylsden office

The friendly but very active team in the Droylsden office have been fantastic
In selling the property so fast.

Keeping myself updated wherever needed.

Highly recommend

May 21, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended Einar Perdomo and Team

I bought my house with Edward Mellor about 9 years ago and now I am going to sell it I met with Einar Perdomo he is a nice person and a nice photographer he explained everything very nicely and clearly and professionally about my property I highly recommend if anyone wants to sell his house in Manchester call Edward Mellor and ask about Einar Perdomo and Team highly recommended 👍

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience so far with the…

Fantastic experience so far with the Edgeley office and especially Kath.
We are selling our house in Stockport and I made the mistake of first going with an agent in Cheadle who had better reviews online and yet ended up terrible. I called Kath who had come to value my house, in a DAY she had pictures sorted, brochure made and ad up and running with stunning photographs. Her eye for detail, and her knowledge of the field is unmatched. She was also so nice, easy to talk to and you can tell she loves her job.
The only regret I have is not to have
Instructed them earlier.
I definitely recommend.

May 29, 2025
Unprompted review
Rated 1 out of 5 stars

I wanted to view a property in…

I wanted to view a property in longsight manchester. I spoke to to ladies there and they told me to provide "mortgage agreement" before they can let me view the property.after i send them the agreement then they ll get back to me..I was a bit surprised. But then i sent them my agreement to them..and now its more than three weeks...since then they never got back to me.
SERIOUS IN YOUR BUSINESS?

April 28, 2025
Unprompted review
Edward Mellor logo

Reply from Edward Mellor

Good Afternoon,

Thank you for taking the time to leave your review. We’re sorry to hear you’ve been left disappointed and completely understand your frustration.

We’ve looked into your enquiry and can see that our team requested an Agreement in Principle (AIP) in line with the vendor's wishes, which you kindly provided – thank you again for doing so. Since then, several members of our team have attempted to contact the vendor to arrange your viewing. Unfortunately, despite multiple calls and follow-up emails, we’ve yet to receive a response from them.

We understand how frustrating it must have been not to receive an update sooner while we were awaiting a reply, and we appreciate your patience during this time. Our manager has since reached out directly and would be happy to speak with you to see if there's anything further we can do.

Many thanks,

The Edward Mellor Team

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