There charging over the last year has not been correct and has changed several times without my knowledge. The BT/EE Guides looked into this very thoroughly, explained what it should be and helped me... See more
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All I wanted to do was renew my 24 mths contract for the Broadband, and look at TV/Entertainment packages. This has taken my almost 2 weeks in several calls and sadly 2 non-return calls from EE. All... See more
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Kimberley was excellent, couldn't ask for a more polite and patient lady. Id hoped to get a tv also , id looked online put it in basket and tried to purchase it at the agreed 24 month with insurance p... See more
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Great communication with colleague on the phone. I was disappointed the price couldn’t come down further ( for my mobile and broadband) as you have better rates for new customers and would like to see... See more
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Company details
About EE
Written by the company
EE is one of UK’s largest subscription businesses, backed by the UK’s biggest and fastest mobile network, offering superfast connections in more places than any other operator. Built on the foundation of decades of mobile and broadband leadership, EE is on a mission to be the most personal and customer-focused technology brand in the UK by playing a more meaningful role in customers’ lives, with a suite of exciting products and services open to all UK consumers, available via a new ‘EE ID’ digital platform.
EE’s mobile network continues to receive extensive recognition including UK's best overall network by RootMetrics® every year since 2014, as well as being named Network of the Year at the 2022 Mobile Industry Awards.
EE is committed to offering first class service in the industry and has over 400 stores across the UK. EE remains the only mobile provider to answer 100% of customer calls in the UK and Ireland and was recognised as the UK’s Best Large Contact Centre by the UK Customer Experience Awards 2018 and Welsh Contact Centre Awards 2019.
EE was awarded The Sunday Times’ Best 100 Companies to Work for in 2018 and 2019, as well as being named Best Employer 2018 by the European Contact Centre & Customer Service awards. EE won Best Repair Service and Best Network Provider at the Mobile Industry Awards in September 2023 and was recognised as the provider that does more than any other to deliver a great service.
EE is part of BT Group's Consumer business unit which provides products and services to all of BT’s consumer customers in the UK.
Follow us on: Facebook at: www.facebook.com/ee Twitter at: www.twitter.com/ee YouTube at: www.youtube.com/ee LinkedIn at: www.linkedin.com/company/ee-uk
Contact info
United Kingdom
- ee.co.uk
4.2
Great
70K reviews
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Helpful and very knowledgeable person…
Helpful and very knowledgeable person Martyn from Lincoln solved a problem that no other person in EE. Was able to solve
May 19, 2026
You send text messages and comes not sent.
I am on unlimited texts, but cannot even get a signal. It goes from worse to worse. Plus will be making a serious complaint about your app to verify my age. Very intrusive and more EE SERVICE CUSTOMERS IS NONE EXISTENT.
May 19, 2026
Unprompted review
Great advisors
May 19, 2026
Hats off to Ava from EE
Hats off to Ava from EE!
I wasn't looking forward to the call to be fair, past call centre experience hadn't been great.
Not this time, Ava was absolutely fantastic and is an absolute credit to EE.
Sorted out my mobile bill and access to TNT regained!
Ava also organised a new broadband deal for full fibre upgrade and additional TV packages for a couple of pounds extra a month.
Absolutely brilliant 5 star service for over an hour.
If "management" read this, what an asset to your business Ava is. Keep her doing what she is, but make sure you up her pay!!
This experience makes up for my last visit to an EE store, which was a dreadful one.
Thanks Ava!
May 19, 2026
The young man was so helpful and very…
The young man was so helpful and very polite and friendly going through all my options even fully explained how to log in and set up my account also checking with the tech team before we ended the call to make sure all the information was correct
May 19, 2026
5 hours on the phone and app no resolution still
5 hours on the phone, website and app. Still no resolution. 5 different people unable to help. At one point ee hung up on me. At another point they even told me I needed to go into the store because their system did not recognise the telephone number they themselves provide for me. At the start I was told it was easy and simple and would only take a few minutes.
May 19, 2026
I found the whole process very…
I found the whole process very challenging and at times upsetting.
I had to keep calling several times because things were incorrect or unclear.
May 13, 2026
Frankie was ace!!
Frankie was ace!!! Very Understandable explained everything really well and tried to get me the best deals … he’s a credit to EE
May 19, 2026
Helped with broadband Phone issue
May 19, 2026
Molly was very helpful and professional
May 19, 2026
Great service from the advisors I spoke…
Great service from the advisors I spoke to. Very helpful and patient.
May 19, 2026
The app was very easy to use.
May 19, 2026
Full broadband installed then you turn it off???
45 mins on the 'phone eventually I was put through to Open reach which appears to be a call avoidance organisation. No help at all..... Finally BT were able to sort out EE's mess,,,,,, and your basically the same company, just unbelievable.
May 19, 2026
EE seriously needs to address the…
EE seriously needs to address the integration issues between their backend and frontend systems. For over a year, my account has incorrectly shown a “Backup Connectivity Service” that I don’t even have, and despite repeated attempts, the issue still hasn’t been fixed. What’s even more concerning is that their agents don’t seem to know how to resolve it either.
May 19, 2026
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