There charging over the last year has not been correct and has changed several times without my knowledge. The BT/EE Guides looked into this very thoroughly, explained what it should be and helped me... See more
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All I wanted to do was renew my 24 mths contract for the Broadband, and look at TV/Entertainment packages. This has taken my almost 2 weeks in several calls and sadly 2 non-return calls from EE. All... See more
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Kimberley was excellent, couldn't ask for a more polite and patient lady. Id hoped to get a tv also , id looked online put it in basket and tried to purchase it at the agreed 24 month with insurance p... See more
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Great communication with colleague on the phone. I was disappointed the price couldn’t come down further ( for my mobile and broadband) as you have better rates for new customers and would like to see... See more
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Company details
About EE
Written by the company
EE is one of UK’s largest subscription businesses, backed by the UK’s biggest and fastest mobile network, offering superfast connections in more places than any other operator. Built on the foundation of decades of mobile and broadband leadership, EE is on a mission to be the most personal and customer-focused technology brand in the UK by playing a more meaningful role in customers’ lives, with a suite of exciting products and services open to all UK consumers, available via a new ‘EE ID’ digital platform.
EE’s mobile network continues to receive extensive recognition including UK's best overall network by RootMetrics® every year since 2014, as well as being named Network of the Year at the 2022 Mobile Industry Awards.
EE is committed to offering first class service in the industry and has over 400 stores across the UK. EE remains the only mobile provider to answer 100% of customer calls in the UK and Ireland and was recognised as the UK’s Best Large Contact Centre by the UK Customer Experience Awards 2018 and Welsh Contact Centre Awards 2019.
EE was awarded The Sunday Times’ Best 100 Companies to Work for in 2018 and 2019, as well as being named Best Employer 2018 by the European Contact Centre & Customer Service awards. EE won Best Repair Service and Best Network Provider at the Mobile Industry Awards in September 2023 and was recognised as the provider that does more than any other to deliver a great service.
EE is part of BT Group's Consumer business unit which provides products and services to all of BT’s consumer customers in the UK.
Follow us on: Facebook at: www.facebook.com/ee Twitter at: www.twitter.com/ee YouTube at: www.youtube.com/ee LinkedIn at: www.linkedin.com/company/ee-uk
Contact info
United Kingdom
- ee.co.uk
4.2
Great
70K reviews
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Hats off to Ava from EE
Hats off to Ava from EE!
I wasn't looking forward to the call to be fair, past call centre experience hadn't been great.
Not this time, Ava was absolutely fantastic and is an absolute credit to EE.
Sorted out my mobile bill and access to TNT regained!
Ava also organised a new broadband deal for full fibre upgrade and additional TV packages for a couple of pounds extra a month.
Absolutely brilliant 5 star service for over an hour.
If "management" read this, what an asset to your business Ava is. Keep her doing what she is, but make sure you up her pay!!
This experience makes up for my last visit to an EE store, which was a dreadful one.
Thanks Ava!
May 19, 2026
Reply from EE
Hi GB,
We are so happy to hear about your positive experience! It is wonderful to know that Ava was able to resolve your mobile bill and help with your broadband. We truly appreciate you sharing your feedback and recognising their excellent service. We will be sure to pass along your kind words.
Thanks - Lesley
The young man was so helpful and very…
The young man was so helpful and very polite and friendly going through all my options even fully explained how to log in and set up my account also checking with the tech team before we ended the call to make sure all the information was correct
May 19, 2026
Reply from EE
Hi Olivia,
We are so pleased to hear our team provided such helpful and polite service. We appreciate you sharing your positive experience with us.
Thanks - Lesley
Reply from EE
Hi,
We're glad we could help. Thank you for your kind words.
Thanks - Lesley
5 hours on the phone and app no resolution still
5 hours on the phone, website and app. Still no resolution. 5 different people unable to help. At one point ee hung up on me. At another point they even told me I needed to go into the store because their system did not recognise the telephone number they themselves provide for me. At the start I was told it was easy and simple and would only take a few minutes.
May 19, 2026
Reply from EE
Hi Paul,
Thanks for taking the time to leave a review. We’re sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 123 1105 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://ee.co.uk/contact-ee
Thanks – Lesley
I found the whole process very…
I found the whole process very challenging and at times upsetting.
I had to keep calling several times because things were incorrect or unclear.
May 13, 2026
Reply from EE
Hi Jean,
Thank you for taking the time to leave a review. It’s disappointing to hear that your experience hasn’t been what you’d hoped for.
We’d like to better understand what’s happened and see how we can help. Please give us a call on 0330 123 1105 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://ee.co.uk/contact-ee
Thanks - Lesley
Frankie was ace!!
Frankie was ace!!! Very Understandable explained everything really well and tried to get me the best deals … he’s a credit to EE
May 19, 2026
Reply from EE
Hi Victoria,
We are so happy to hear about your excellent experience! It's wonderful to know our team provided such helpful service. Thank you for sharing your positive feedback.
Thanks - Lesley
Reply from EE
Hi Joanne,
We appreciate you sharing your feedback. We are so happy to hear that you were pleased with everything.
Thanks - Lesley
Helped with broadband Phone issue
May 19, 2026
Reply from EE
Hi Tricia,
We're glad we could help with your service, thanks for taking the time to leave a review.
Thanks - Lesley
Molly was very helpful and professional
May 19, 2026
Reply from EE
Hi Peter,
We appreciate your kind words, it's great to hear you got the help you needed.
Thanks - Lesley
Great service from the advisors I spoke…
Great service from the advisors I spoke to. Very helpful and patient.
May 19, 2026
Reply from EE
Hi Julia,
We're so glad our guides were helpful and patient. Thank you for your kind words!
Thanks - Lesley
The app was very easy to use.
May 19, 2026
Reply from EE
Hi Gail,
We appreciate your feedback. We are glad our app was easy to use. Thanks for sharing.
Thanks - Lesley
Full broadband installed then you turn it off???
45 mins on the 'phone eventually I was put through to Open reach which appears to be a call avoidance organisation. No help at all..... Finally BT were able to sort out EE's mess,,,,,, and your basically the same company, just unbelievable.
May 19, 2026
Reply from EE
Hi Mr Hatton,
Thanks for taking the time to leave a review. We’re sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 123 1105 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://ee.co.uk/contact-ee
Thanks – Lesley
EE seriously needs to address the…
EE seriously needs to address the integration issues between their backend and frontend systems. For over a year, my account has incorrectly shown a “Backup Connectivity Service” that I don’t even have, and despite repeated attempts, the issue still hasn’t been fixed. What’s even more concerning is that their agents don’t seem to know how to resolve it either.
May 19, 2026
Reply from EE
Hi JE,
Thanks for taking the time to leave a review. We’re sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 123 1105 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://ee.co.uk/contact-ee
Thanks – Lesley
Reply from EE
Hi,
We appreciate your feedback. We're glad you got the help you needed.
Thanks - Lesley
Questions!
Found all the questions quite confusing. Too much jargon for older customers. Would give more stars if installation/changeover goes well. Can't comment on service as not yet installed
May 19, 2026
Reply from EE
Hi,
Thanks for taking the time to stop by and leave a review about the experience you've had so far; your feedback is really appreciated.
- Craig
As a pensioner and not understanding…
As a pensioner and not understanding technolgy the staff were kind and understanding with me.
May 19, 2026
Reply from EE
Hi Winifred,
Thanks for taking the time to leave such lovely feedback about the experience you had speaking with our guides recently, and I'm glad you got the help you needed.
- Craig
Excellent service from Teresa at EE
I spoke with Teresa to upgrade our broadband and include our mobiles in the one account. She was friendly, extremely professional and knowledgeable.
I came off the call feeling like a valued customer.
May 19, 2026
Reply from EE
Hi Mick,
It's lovely to read that Teresa made sure you got the best service when getting in touch recently to upgrade, leaving you feel so positive after the call. Thanks for sharing.
- Craig
Reply from EE
Thanks so much for leaving a 5 star review about the service you received recently.
- Craig
A satisfied customer
I’ve been a bt customer for a number of years and have not had any problems in resolving any issues that I’ve had and today’s call was very helpful and informative to my needs.
May 19, 2026
Reply from EE
Hi Ian,
Thanks for taking the time to leave a great review about your recent experience speaking with our guides.
- Craig
Quick and easy to understand service
May 19, 2026
Reply from EE
Thanks so much for your great review about the service you received Peter.
- Craig
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