Customer service makes this experience 5 out of 5. Dealt with a lady called Natalie that went the extra mile finding out everything we needed with a ventilation system and kept her awesome attitude... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good price and quick delivery of my initial purchase. However, it is their customer focused response to that unit failing, several months later, that stands out. A replacement was sent out the sam... See more
Company replied
I bought a PPV fan. It was an excellent price and the technical support and customer service was top notch when helping me fault find and ship a replacement out to me the next day. The fan it’s had be... See more
Company replied
Great experience , usually use another retailer but with Efans quick response and help as our first choice was obsolete . we placed the order with no regrets. 400mm fan received , installed and will u... See more
Company replied
Company details
Written by the company
We are the online store for ventilation & heating equipment. Free UK delivery, free expert advice and great deals on the best range of fans, air terminals & heat recovery units.
Contact info
United Kingdom
- 0161 818 2050
- hello@efans.co.uk
- efans.co.uk
4.8
Excellent
340 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very quick delivery and great customer…
Very quick delivery and great customer service when part of the order went missing.
August 21, 2024
Unprompted review
A1 communication
Excellent product at the right price.
Communication was A1.
Will use again .
July 31, 2024
Great Products
July 9, 2024
Not good as they say
Not good as they say
Eazy to instal?!? NOPE
Not good performance at all, west of money
July 2, 2024
Reply from eFans Direct
Hi Alex,
Thank you for sharing your feedback on the Greenwood product you purchased. We’re really sorry to hear about the trouble you’ve had. Many of our customers have had great experiences with this product, so it worries us that it hasn't met those needs for you.
Did you double-check that this product was the right fit for your room size and needs? Sometimes the right match makes all the difference with a product like this!
It’s also really important to have a qualified electrician handle the installation to get the best performance and safety. We’re a bit disappointed you didn’t reach out to our team first, as we’re always here to help sort out any issues you might have as soon as they arise.
Please get in touch with our customer support team so we can work together to make this right. Your satisfaction means a lot to us, and we want to ensure you have a great experience with our products.
Best regards,
Natalie
Reply from eFans Direct
Hi Nigel
Thank you for your kind words! We’re thrilled you were satisfied with the fast delivery and your purchase. If you need anything else, feel free to reach out.
Many Thanks
Natalie
Website easy to navigate and the prices…
Website easy to navigate and the prices are excellent. Delivery was quick and goods arrived extremely well packaged.
June 17, 2024
Reply from eFans Direct
Hi Sallie
Thank you for your feedback! We’re glad you found our website easy to navigate, prices excellent, and delivery quick and well-packaged.
Many Thanks
Natalie
Good customer service
A few problems with delivery but recovered well with good customer services.
June 17, 2024
Reply from eFans Direct
Hi David,
Thank you for your feedback! We’re sorry for the initial delivery issues, but we’re glad our customer service team could resolve them to your satisfaction. We appreciate your understanding and support.
Best wishes
Natalie
Excellent customer service over the…
Excellent customer service over the telephone regarding the running of the machine and delivery details.
May 20, 2024
Unprompted review
wide range of fans ‘ great service
With a wide range of fans and not necessarily just fans , great service and greater value for the items purchased
October 9, 2023
Unprompted review
Great service
Great service, talked me through everthing that I needed to complete my MVHR installation. Cant fault.
May 9, 2024
Managed to find E fans direct selling…
Managed to find E fans direct selling the vent Axia PIV fan I wanted and they were selling at the best price anywhere, very easy to buy was with me within two days less than two days really can’t fault the service at all, great company no hassle as it should be.
May 8, 2024
Items perform well
Items perform well. Quick delivery and well packaged items
March 30, 2024
Unprompted review
Will use again!
Good price for items selling and very good professional service. Have used a few times now and will continue to. Thank you.
May 13, 2024
Unprompted review
Prompt delivery of items ordered
Prompt delivery of items ordered - did the job as expected.
October 4, 2023
Unprompted review
Great service
eFans sent me the wrong part, their response was all one could hope for. They sent the right part and refunded my postage when I returned the wrong part.
December 6, 2023
Unprompted review
Had what I needed in stock
Had what I needed in stock. Ordered it and it turned up promptly. What more could you ask for?
August 1, 2023
Unprompted review
great products and wonderful service.
great products and wonderful service.
May 13, 2024
Unprompted review
I order a few items from your company…
i order a few items from your company and all was great quality and best costumer service
Thank you
August 11, 2023
Unprompted review
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