Customer service makes this experience 5 out of 5. Dealt with a lady called Natalie that went the extra mile finding out everything we needed with a ventilation system and kept her awesome attitude... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good price and quick delivery of my initial purchase. However, it is their customer focused response to that unit failing, several months later, that stands out. A replacement was sent out the sam... See more
Company replied
I bought a PPV fan. It was an excellent price and the technical support and customer service was top notch when helping me fault find and ship a replacement out to me the next day. The fan it’s had be... See more
Company replied
Great experience , usually use another retailer but with Efans quick response and help as our first choice was obsolete . we placed the order with no regrets. 400mm fan received , installed and will u... See more
Company replied
Company details
Written by the company
We are the online store for ventilation & heating equipment. Free UK delivery, free expert advice and great deals on the best range of fans, air terminals & heat recovery units.
Contact info
United Kingdom
- 0161 818 2050
- hello@efans.co.uk
- efans.co.uk
4.8
Excellent
340 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and goods.
October 24, 2023
Unprompted review
Good response and delivery
Good response and delivery, excellent service
April 19, 2024
Unprompted review
Delivered to wrong address
Delivered to wrong address. Invoice address rather than delivery address.
April 25, 2024
Reply from eFans Direct
Hi Michael,
Thank you for your recent review. We understand your frustration regarding the delivery issue.
However It appears that when you went through the checkout process, the address you inputted for shipping is where the order was dispatched too. eFans have not edited or amended this from your original request.
We recommend ensuring that the delivery address entered online matches your intended destination to avoid such discrepancies in the future.
If you need any further assistance, please feel free to contact us.
Many thanks
Nick
Looking for some filters
Looking for some filters, found them on eFans Direct but were out of stock. Contacted eFans Direct, who helped me to place an order, checked I had chosen the correct item and then sourced the filters I needed. They arrived very close to the expected delivery date quoted. Brilliant - thank you.
April 9, 2024
Quick and efficient A+++
April 11, 2024
Unprompted review
Colour not transposed across from…
Colour not transposed across from original quote to order. Also photos of vents to replace given but apparently the client must be an expert in Louvre grills as they sent parts unfit for purpose and in the wrong colour. These are bespoke items so no chance of any refund and kindly allowed us to reorder and pay again for the correct product. Went elsewhere as not chucking good money after bad. Be aware. Customer service and attitude from senior people leaves a lot to be desired.
January 11, 2024
Reply from eFans Direct
Hi James
Thank you for taking the time to share your feedback with us. We are saddened to hear of your issues..
We understand that there seems to be some dissatisfaction with the weather louvres you received. I'd like to take this opportunity to clarify some important points regarding your order:
As part of our commitment to providing customised solutions, all made-to-order items, including the weather louvres you purchased, are non-returnable. This policy is in place to ensure that each item is tailored specifically to each customer's requirements.
To ensure clarity and satisfaction with our products, we provided images of the exact louvres you would be receiving. These images were intended to help you visualise the product before finalising your order.
During the ordering process, the colour of the louvres was specified. We noticed that there was no specific colour requested from your side, and the details on the quote clearly outlined the colour specifications.
The quote and the subsequent agreement specifically mentioned that the finish of the weather louvres would be an Aluminium finish. We did not receive any request for a white paint finish at the time of enquiry or during the confirmation process.
Based on the specifications provided and agreed upon, we supplied the weather louvres as per your request. Our records confirm that the order was fulfilled exactly as quoted, ensuring that your requirements were met.
It's important to note that all the above details were acknowledged and signed off by you before the production began. Furthermore, we reached out with a follow-up email on January 28th 2024 to offer assistance and address any concerns, but we haven't received a response since.
We pride ourselves on the satisfaction of our customers, having produced hundreds of made-to-order items that have delighted many. Your experience matters to us, and we're eager to ensure it aligns with the positive outcomes enjoyed by so many of our customers.
Please feel free to get in touch with us to discuss this further. We're here to help and look forward to the opportunity to make things right.
Many thanks
Nick
E fans are an OK company but delivery is shambles
I used this company to order an MHVR unit and accessories. Terrible delivery experience. The accessories failed to arrive - then these were promised for next day delivery. They use DPD - who are useless. DPD put a card through the door - failed to knock properly on the door - I was in. Now I have to wait another 2 days and have to pick it up from a post office miles away. Don't use this company if you need anything urgently or you are reliant upon all parts arriving togethor or simply if you are a busy person that does not have time to spend phoning e fans or waiting a week or driving miles to a post office that isn't even your local post office.
March 28, 2024
Unprompted review
Reply from eFans Direct
Hi Jon,
Thank you for your review.
We genuinely apologise for the inconvenience you've experienced with your recent order. We understand how frustrating it must be not to receive all parts of your MHVR unit and accessories as expected, especially when time is of the essence.
Rest assured, every effort was made on our end to resolve this issue promptly, including arranging next-day delivery for the missing accessories and providing compensation for the inconvenience caused. However, we acknowledge the unexpected challenges posed by the recent bank holiday, which unfortunately impacted the delivery process.
We value your feedback and take your concerns seriously. We will continue to work closely with our delivery partners to ensure smoother experiences for our customers in the future.
If there's anything further we can assist you with or if you have any additional concerns, please don't hesitate to reach out to us directly. Your satisfaction is our priority.
Warm regards,
Natalie
First rate product and delivery!!
March 20, 2024
Reply from eFans Direct
Hi Chris!
Thank you so much for your kind words! We're thrilled to hear that you're pleased with both our product and delivery service. If you ever need anything else, don't hesitate to reach out.
Best regards,
Natalie
Super extra good and helpful
Super extra good and helpful. I make and order and get a call that items would not match and get profesional advise what I need .
March 18, 2024
Unprompted review
Reply from eFans Direct
Hi Radoslaw,
We're delighted to hear about your positive experience! Thank you for sharing it with us. If you have any more questions or need assistance in the future, feel free to reach out.
Warm regards,
Natalie
Easy to fit and does exactly what it…
Easy to fit and does exactly what it says on the tin. After two weeks we have drastically reduced our relative humidity and the house feels so much fresher
March 1, 2024
Reply from eFans Direct
Hi there!
Thank you for sharing your experience! We're thrilled to hear that the Pozidry made such a positive difference in your home. If you need any further assistance or have any questions, don't hesitate to reach out.
Best regards,
Natalie
Easy to use website
Easy to use website, helpful customer service. Swift postage and sensible packaging.
February 7, 2024
Reply from eFans Direct
Hi Rose,
We're delighted to hear that you found our website easy to use and our customer service helpful! Thank you for your kind words about our postage and packaging as well. If you ever need anything else, just let us know.
Warm regards,
Natalie
Great service
March 1, 2024
Reply from eFans Direct
Hi Ian,
Thanks for your kind words! We're thrilled to hear that you had a great experience. If you ever need anything else, don't hesitate to reach out.
Best regards,
Natalie
Does just what it promises.
Arrived well packed and on time. Easy to install and setup.
Very pleased with performance - all condensation has stopped after 24 hours of operation.
February 19, 2024
Great to deal with
January 29, 2024
I got exactly what I wanted 5*
January 15, 2024
Good reliable service
January 14, 2024
Good overall experience
Website nice & clear including delivery options, & unit delivered in reasonable time. Re the Help & Advice option on the webpage, my (entirely unspecified) "technical" ring-back request came back as an email referral to the manufacturer, which didn't impress a whole lot, but no other issues at all.
January 2, 2024
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