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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness and quality, often highlighting how well they meet their needs. The delivery service is frequently mentioned as prompt and efficient, with many appreciating the speed and care taken with their orders. People also commend the excellent customer service and the helpfulness of the staff, who are described as knowledgeable and responsive. The pricing is generally seen as competitive and fair, adding to the positive overall sentiment.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers expressed satisfaction with their purchases,... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the speed of delivery,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent service, from... See more

Price

Users describe positive interactions with price. Many customers found exactly what they needed at a good... See more

Staff

Clients share positive opinions on staff. Customers praise the staff for their helpfulness and product... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer service makes this experience 5 out of 5. Dealt with a lady called Natalie that went the extra mile finding out everything we needed with a ventilation system and kept her awesome attitude... See more

Rated 5 out of 5 stars

Good price and quick delivery of my initial purchase. However, it is their customer focused response to that unit failing, several months later, that stands out. A replacement was sent out the sam... See more

Company replied

Rated 5 out of 5 stars

I bought a PPV fan. It was an excellent price and the technical support and customer service was top notch when helping me fault find and ship a replacement out to me the next day. The fan it’s had be... See more

Company replied

Rated 5 out of 5 stars

Great experience , usually use another retailer but with Efans quick response and help as our first choice was obsolete . we placed the order with no regrets. 400mm fan received , installed and will u... See more

Company replied


Company details

  1. Ventilating Equipment Manufacturer
  2. Equipment Supplier

Written by the company

We are the online store for ventilation & heating equipment. Free UK delivery, free expert advice and great deals on the best range of fans, air terminals & heat recovery units.


Contact info

4.8

Excellent

TrustScore 5 out of 5

340 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent service

My initial order was dealt with evry quickly and arrived as advised. Once installed it was evident one part of the order was faulty -it was very easy to contact eFans and arrange for a replacement to be sent out. Excellent service. Would recommend.

December 4, 2023
Unprompted review
Rated 5 out of 5 stars

Grilles

I placed an order for bespoke grilles.
They have turned up within 10 days.
Excellent quality and exactly as ordered.
Thanks

November 27, 2023
Rated 5 out of 5 stars

Straight forward purchase by the…

Straight forward purchase by the company. But the second party wholesaler who actually supplied unit and organised delivery were not as efficient they did not provide any tracking information although the item was delivered promptly although I had no idea when this was going to be. But I cannot blame efans for this or review would be 2 star

November 14, 2023
Rated 5 out of 5 stars

Compact pozidry pro PIV is great and really help with humidity and damp problems

After researching how I could eradicate or at least help with my damp and mould problem in my property I came across the PIV vent. I found efans online as a supplier of the vent I needed, the pozidry compact pro..Before purchasing I called them and spoke to someone in the technical department and explained my problem and they confirmed this vent would help. I purchased to install myself which was fairly straight forward for me. I’m a heating engineer and used to drilling core holes and also electrics. I did however struggle with the commissioning of the unit, but a quick call back to efans tech department and with their help it was up and running in no time. I’m not just saying it but this fan has changed mine and my families life as within a few days our humidity levels dropped from late 60s sometimes up to 80 down to 40-50 max across the whole of my property. We live in a ground floor maisonette. We have no more wet windows and no mould growth which we was consistently having to clean. The fan has been installed for 10 months now, I’ve changed the filter once so far as I noticed levels starting to creep up, I also check and clean the fly vent on the outside grill regularly. All in a great bit of kit so far. Can not recommend enough.

November 3, 2023
Unprompted review

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