efood Reviews 28

My wife ordered, credit card payment was received, no order was processed... this has happened a few times, at least money were returne after sometime. Tried to order, insert my address, couldn't find the store, found it through Google, had to insert my address again, placed my order, login was required afterwards and had to insert my address for a third time and the order from the beginning... obviously I moved away and stop trying... Terrible experience, why it has to be so hard to place an order? Amateur service to be as kind as possible...

I use eFood for 1 year now. It went pretty good that in October 2025 decided to go Pro.

Last week, I requested an email change, Which you cannot do yourself (this should be high on every app possibility list!).

CS told me to email privacy. Which I did. No confirmation nor information about the procedure was receive (BAD!)
A few days later I noticed I couldn't login into my old email address anymore, nor into the new email I provided and I requested for an update.

And I never received a reply. I don't mind waiting. I do mind, I hate, not being informed,
So yesterday I filed a complaint and requested a refund for the rest of my Pro time 9 Months.

Guess what?! Their privacy department is able to use email. First their salution was "Sir", completely wrong. Then they said their procedure gives them 30 days time for an email change.

That's completely fine with me. But what they did is blocking the use of my old email without enabling my new one.
Meaning: You STOLE time of my PRO subscription!

As I said I requested a refund which can only be given when that horrible privacy department has done their work. And I lose even more money.
Yes, it isn't a big amount, but it is mine!

I also filed an official complaint, which of course I will never hear back from again.

Companies should learn that they better be honest and clear. Not being informed, or being lied to. Not being answered to questions, it is clear those companies don't care a single bit about their customers.

I have ordered food today through Efood, 1h of delay and i said its okey! When i have contacted their CS to find a solution regarding my issue, 2 of their agents didn’t even bother to find a solution and every time they close the chat without bothering (Eleni D. / Alexandra B.) i guess you should check more their behaviour and abilities to handle a costumer request! But after all a nice agent named Konstantinos T. did the necessary and immediately found a solution and was the sweetest who really fixed all what happened by his colleagues ( that he should be their supervisor probably so he teach them how to be a professional) this one star is regarding the experience i have with the previous two agents, but the 5 stars goes for Konstantinos T. You were amazing

As long as you have no issue with your order all is ok. The minute you have you are done. You have to lose an immense period of time to communicate with them, if finally you will be able to do it successfully. EXTEMELY BAD SERVICE and I am a pro member ....

First order 20 min cancelled.
Second order 30 cancelled

Waste of time, they let shops do what they want.

I double checked the address before hitting send. My order went to the wrong address and I have been charged for it. No reponse on the chat. phone or email.
I want a refund and nothing. A problem with efoods system and I end up paying for it. Unacceptable.

The company double charges and does not give the money back or try to resolve the case.
Every time the so called “Support” gives phrases as answers and closes the case. Most likely the support ist just a bad designed chatbot.

Very good app

Someone from another city in Greece - i live in Athens - stole my credit card details through their official website and made two orders. I called the store in Xanthi and they told me that this has happened before through their website to a girl from Thessaloniki. Also, I called the police and made a formal complaint. I asked them to report the security breach that occurred via email, but they categorically denied it, of course due to GDPR. Since then, I started ordering through box.gr and I am quite satisfied because I have never encountered such bad service, especially from their rude managers who didn't even ask for an apology. They are clueless, having people's cards on their site without mentioning that they get hacked by kids.

Very good and fast service. Excellent variety of very good offers.

I can find the best deals from there and i can pay with my credit card

Don't respect workers rights and forced their employees to write positive reviews in their social media accounts and here as well

eFood screws it's workers with the help of Mitsotakis (gamiesai)

Does not worth it

Parent company is Delivery Hero.
So it using practices of Tyrany in order to get as many as they can from workers.

Efood.gr is forcing their delivery riders to switch to "freelancer" contract or get fired.
It's not Acceptable.

Bad reviews for shops are not published! So shop rating is false!

This is a really great application but can be very misleading if you have not personally tried a restaurant. It seems that restaurant owners make a big number of fake 5 star reviews and efood will not or has not found a way to stop this from happening. Maybe detailed review texts should be mandatory or the same user could make a limited number of reviews for the same restaurant. This could also be solved statistically.

ordered, cancelled, no refund yet.