EgoShoes Reviews 

I ordered 3 dress in Agust and one was torn the other two sizes are either big or small. I apply to return all three dress and was given a refund to 2 so had to go through a different process for the third dress as it was damaged. They offered 25% and for me to keep the dress which i refused and they said they will send a return label which hasn’t been sent till date. Last week I got a mail from them telling me to send back the money they refunded for one of the other two dresses that that my return was rejected or they’re going to involve the debt recovery team.
Efo officials. How possible is this

Biggest scammers ever. Ordered a pink skirt and it arrived with a purple stain on the back of it, skirt was completely see through and didn’t look like the image. Wouldn’t let me return my item and didn’t want to give me a full refund or to replace my item. They only refunded 30% of my item ‘in order for me to keep it’ honestly save your money and shop elsewhere, this company is just a waste of money.

Item came faulty and only offering 30% refund as they can’t accept a return. I have declined and they have said 40% refund. On a top that came this way with the tags still attached!!!

Item arrived faulty. At first I was asked to keep it and have a 25% refund which I clearly declined. Have been told they will send a label to return for free as item was not right but waiting on label to be sent. Emailed a few times to chase.
Customer service is slow and seems to be aimed at delaying refunds. Was asked to repeat problem & resend pictures more than once, surely they would have all that from my first contact. Be slow to order again from here

Paid for next day delivery and didn’t arrive till three days later. The dress was too big in the top and the skirt for me so I returned it. Paid to get returns label and posted it off. Few days later got an email saying the couldn’t return it cos there was a perfume smell off it and sent me two pictures as evidence, like I could smell the dress through the screen. They then added I could have it back if I paid a fee. I had literally tried on the dress on for less than 5 minutes so I don’t know how it could have ‘strong perfume smell’, and they said I didn’t notify them of any issues as I only said it was too large. Emailed back how considering my next day delivery didn’t arrive next day, their poor customer service and they stated they were just gonna throw it away I asked for the dress to be delivered back for free. Got an email saying that it basically couldn’t be possible and to pay the postage fee back to me. SCAM!!!! Have never had any problem returning something till now and after reading these reviews I’m not the only person who’s had trouble with them. 36£ down the drain. STAY AWAY!!!!

Scammers!!!!!! I placed my order 23 days ago, I never received any package, they sent me a fake tracking number for the order, I don't know how and why after 2 weeks it was returned to the sender, after stupid emails we agreed to refund my money and since then ....silence .. they don't answer my emails and of course they don't refund the money!
I will have to contact the police and also the Internet Crime Complaint Center. This site should be closed!!!!

I will NEVER order anything from this company again. I ordered two pairs of boots, which showed up dirty. I decided to send the boots back. There’s a $30 fee to return. I paid the $30 and provided customer service with the proof of return on the day of the return. It took Ego almost two months to refund my money! I would reach out to them about the return time and time again and they would always say it was processed, even gave me a date. I finally asked to see proof of the return and that’s when they admitted that there was magically an error and they never even processed the refund. Honestly, I don’t think they ever intended to refund my money at all. If I wouldn’t have been persistent, I wouldn’t have received anything.

I ordered four bags and it came in different package , the second bag was already cut, like with a blade , I'm going to return every thing I got because of this , I will shop the bags from Primark I regret and never again will I , first the bags didn't match the descriptions. These bags was suppose to be souvenir.
First when ordering I was under deceit that it was free shipping until I paid . Now I have to send the bags separately with my money I hate this company.

Company are a joke. I’m a size 12 ordered a skirt in M and L and even the L would probably would only fit a size 8. Paid 2 lots of delivery fees including a £7 NDD fee plus 2 return fees. Lost out on £17 and left with no skirt. Emailed them and they could not care less 😂 will never order again. Useless

Ordered a top that was too small for $34. Returning it costs $29. So I’m getting a refund of $5? Use a reputable brand and stay away from this junk.

I recently sent back a top given the sizing was too large in which ego stated they ‘weren’t providing a refund given the top had makeup on.’ This was tried on by my 14 year old daughter, whom the top was bought for, and doesn’t wear makeup. When we have tried to explain they have told us they can, ‘send back the top for free,’ although the reason we sent this back was the sizing so this wouldn’t be worn. We are yet to receive any form of fair compensation and am writing the review given the lack of care for customers and consumers rights and to warn others of their inappropriate behaviour.

Ordered 2 pairs of boots normal delivery fee, came in expected time frame , they only cost £5 each and also got first order discount . Very happy , boots are nice and comfortable arrived well packaged , boots each in dust bag in shoe boxes and in perfect condition . Back country boots size 6

I made a purchase about 1-2 weeks ago through the egoshoes.co.uk website, the payment was made and the money was taken from my account and no order was placed! I have proof of payment, the prints everything!! I sent them an email to question what happened, they answered me the first messages and then they didn't answer anymore! SNEERS! You won't stay here because I'm going to file a complaint with the police.

My daughter ordered from them. Payment said it failed, but she was debited. 2-3 weeks arguing with them, showing screenshots of the payment, and then being sent back random card details "they can see were used" and refusing to refund. Complete joke, fraud case raised with the Bank. Don't use!!!!

IT IS A SCAM!!!!! DON'T WASTE YOUR MONEY!
I have purchased a pair of shoes, after I received them they were too small and the quality was terrible, so I decided to return them. Had to pay 2.99 for return label, and after returning them I have received the email that apparently shoes are dirty and they will not refund me and if I want them back I need to pay 5.99. There were 2 photos as evidence really blurred but showing completely brand new shoes. I have replied that clearly I haven't been wearing them as they are too small I have just opened a parcel to try them, and since that time I haven't heard back so I assume my money is already gone. Just wanna warn anybody else thinking about buying !

terrible seriously especially how you have to pay for delivery plus returns etc l paid for next day delivery 5.99 and it wasn't even delivered next day plus the returns fee as well plus their clothes are cheaply made poor quality

Scammers!!! Places my order 2 weeks ago, never received any package and they don’t respond my emails, worst experience with online purchase ever! Just wasted my money!

Really bad customer service! Not received my order, every day they just sending me tracking order and saying is in transit but they even not shipped yet! And saying if I not receive my order contact with them in 72h is a joke. That was my first time ordering from them and last one !

Recieved poor quality shoes. Had to contact via email 6 times before I got a response. They said over 28 days time limit to return. They were the ones late to send, and then respond. Appalling customer service. Appalling quality.

I ordered items and waited over a month without delivery,then decided to contact them. They promised to resend the goods, claiming it’s missing,i still didn’t receive anything.Meanwhile,they claimed it was delivered. Only for me to get back to them and they said the goods were returned by to the sender, and that when they received it, they will refund me.They haven’t refund my money.They will send you a link of fake Royal Mail delivery.Beware guys!!!They are scammers.