Egyptair Reviews 

My flight was delayed 3 times causing my connecting flights to be delayed. Worst airlines ever

Vile staff who think it's funny when they mess the customers around.Aircraft late ,flights delayed for hours and told your problem is not put issue.Clearly the company ethos is lie ,cheat and steak your way through business.

My wife took two flights with connections at Cairo, and both were delayed. no on board blanket for night travel, no hot water, no neatness at all etc....

Absolutely the worst airline I have ever flown with.
Last Saturday, my flight from Amsterdam to Cairo was delayed 6 hours. Today, the return flight was delayed another 4 hours. No clear information, no accountability, no respect for passengers’ time.
This airline operates in complete chaos. If you enjoy wasting half your day at the airport with zero explanations, then EgyptAir might be for you. Otherwise, avoid this airline at all costs.
I would rather fly with any other airline than ever deal with EgyptAir again. Never again.

Don't make our mistake and fly with this Airline.

Lost Luggage
They lost our suitcases on the way there, which caused a lot of stress and problems right from the start.

Airport Experience & Staff
The waiting times between flights inside the airport were exhausting. The staff were rude and unhelpful. We weren’t told which terminal to get off at, and when we asked for directions, we were ignored for around 45 minutes. They only helped once they finally decided to. Other families travelling with us were also treated badly and left confused, both on the way there and on the way back.

Return Flight Delays
The journey back was awful. The flight was delayed by over 8 hours. For delays longer than 6 hours, the airline is meant to provide hotel accommodation, but this did not happen. We had to sit and try to rest on uncomfortable airport seats for hours. The only decent thing was that there was a prayer room.

Onboard Experience & Food
On the flight, many of the seat screens didn’t work at all. There were no vegetarian meal options for lunch or dinner, so some of us couldn’t eat. Breakfast included eggs with no alternative, even though eggs are a common allergen. One of my family members is allergic and couldn’t eat anything.

This was one of our first times flying, and the experience was completely ruined. Poor service, bad organisation, and no care for passengers. Don't fly with this Airline.

Worst Airline to use when travelling
1. MS840- Flight going to Cairo staff was not friendly at all, and plane was dirty.
2. Flight MS939 -Coming back flight got cancelled with no explanation an hour before we were due to fly out.
3. We were made to wait at the airport for hotel transfers were other people got preferential treatment the customer service staff was extremely rude and disrespectful. He gave us 2 rooms for6 people and was not willing to help.
4. Hotel Le Passage they booked was also super dirty looks like it has never been cleaned room smelled of cigarettes and dust had to sleep with windows open. Food was terrible

Will not be using EgyptAir

They do not have a toll-free number, it's paid at a high rate per minute, the voice-over is super slow to charge you more. The airline itself is crap, the cabin crew openly uses their phones during takeoff and landing. If you do anything as little as maybe sneeze, they would charge you extra. Although the pilots are some of the best in the world, I do not trust this airline at all. Furthermore, they are MORE EXPENSIVE than far superior airlines like Etihad for the same exact flight (CAI-AUH-CAI)

I used first time Egypt Air, and it worst in delay and No.1 airlines for delay, their boarding screens are always show “Delayed” to any route.

I flew from Istanbul to Cairo - 1:30 hrs delayed and now from Cairo to Istanbul 2:30 hrs delayed with no reason give an at gate and no one is helping or telling the reason.

I’ll never use again this air service, Star Alliance should take strict action on this company or remove from their circle at least. Because it’s damaging a Star Alliance members.

Now on, I’ll always prefer Turkish Airlines!

6 hour delay
Missed connected Flight
Got Transfered over another country with the same airline. And guess what? Also a delay.
Their Airport in Cairo messy, dirty, chaotic, bad staff. Won't fly again ever with this airline. Dont recommend!!!

As a nation and as an Egyptian you should be totally embarrassed that you government operates this disaster of an airline. What a total shit show. I will absolutely tell everyone that I know now to fly with this ‘airline’ because of its total and utter lack of customer service and filthy and old planes. The ‘best’ part (aka worst part) is their delays; 4 hours delay from Hurghada to Cairo and again 2 hours delay from Cairo to Hurghada.
Egyptair you are a black stain on the county of Egypt. You should be ashamed.

Worst experience, waiting at airport for last 4 hours at this moment for an hour flight from Cairo to Luxor. No communication, no one from airlines to be seen anywhere. Absolutely Nightmare.

No. Just no.
Do not fly EgyptAir unless you enjoy stress, silence, and total disregard for passengers.

This is hands down the worst airline experience I’ve ever had. Communication is nonexistent, customer support is useless, and when problems arise (and they will), you are completely on your own. Staff either don’t know, don’t care, or simply refuse to help.

Connections are mishandled, rules are applied arbitrarily.
Zero empathy, they don't care about you.

Honestly, crawling to your destination would feel more pleasant than dealing with EgyptAir. At least the ground wouldn’t pretend everything is fine while actively making things worse.

There are many airlines in the world.
Choose any other one.

Due to a delay meaning we would miss our connecting flight in our outbound journey, Egypt Air moved us onto a different airline and we arrived late to our destination and are owed statutory compensation under UK and EU law. Despite repeated emails asking how to claim this, we have been ignored. The customer service phone line is a premium number and the manchester office dont answer the phone. There is NO information on their website about claiming for a delayed flight. We tried the online refund form and have had no response. We are owed over £500 in compensation!

On our inbound journey, the food was awful, staff were very abrupt, toilets hadnt been cleaned.

Embarrasing for a national airline.

My flight was from addis Ababa to London Heathrow with transit in Cairo on 15/12/2025 first the airplane from Addis to Cairo was Boeing 737-800 it was in bad condition seats are broken airplane was dirty when we reached cairo the transit should be one hour and 55 minutes they delayed the take off from 9:25am to 10:25 and we went inside the gate we waited for 3 hours without explanation for the delay no one from the airline or the air port gives us any information finally we took off 1:30 I missed my bus to Birmingham I had to buy another ticket

Worst travel experience of my life!
Delayed my first flight for 3 hours, boarded us then kept us in the plane for two hours on my connecting flight, poor customer service, terrible food, no ac , unentertaining infotainment system , never man

AVOID EgyptAir & Cairo Airport at all costs! We arrived at Cairo International Airport at 07:30 on 3 November for EgyptAir flight MS759 to Copenhagen – extra early because I was traveling with my dog. We checked in, dropped baggage, cleared security perfectly fine.

Screens showed departure at 11:15, so we grabbed breakfast at a café RIGHT NEXT to the gate staircase. At 10:00, we head down – FLIGHT GONE WITHOUT US! Turns out ALL airport screens were wrong that day (not just ours – many missed flights). No gate agents, no announcements for Copenhagen/MS759, and our names NEVER called.

Took 3+ HOURS to exit the airport. EgyptAir staff? Zero help. Had to buy NEW tickets for 19,783 DKK (~$2,900 USD). Got home to Denmark at 05:00 AM – my parents (both over 60) had to work next day. Utter nightmare!

I've flown EgyptAir dozens of times and loved it... until this. Basic screens wrong + no support = ZERO trust.

EgyptAir/Cairo Airport: FIX this or refund us! Booking ref available. Who's accountable??

Marie
(Cairo resident, frequent flyer)

I'm trying to alter a date on a flight. Despite following everything online to the letter, I'm still receiving 'Selected Fare Doesn't Match Purchase Conditions'. How? Tell me what I'm doing wrong. I'm doing nothing differently to how I booked previously.
So I try to ring them. It's a premium number at 7p a minute. I gave up waiting after 30 minutes.

Poor communication, rude and unhelpful staff, no clear instructions given to customers ,bias against customers

I am writing to formally complain about the extremely poor and unprofessional treatment that I and my friend experienced during our check-in with your airline.

From the beginning, the check-in staff showed no care, respect, or professionalism in dealing with us. Their attitude was rude, careless, and unacceptable. Instead of offering assistance, they spoke to us in a disrespectful manner and made the entire process stressful and unpleasant.

What made the situation even worse was the behavior of the manager on duty. Rather than resolving the issue calmly and professionally, he raised his voice at both me and my friend and showed a complete lack of respect. This conduct is not appropriate for any customer service environment, especially for a company with the reputation of Egyptian Airlines.

This experience has left a very negative impression on me, and it has seriously affected my trust in your airline. Unfortunately, because of this incident, I am deeply disappointed and reconsidering traveling with your airline in the future.

I hope you will take this complaint seriously and investigate the matter properly. I also expect appropriate action to be taken to ensure that no other passengers are treated in such a disrespectful manner again.

AVOID Egypt Air AT ALL COST!!!
On arrival, my luggage was broken and all the contents spilled all over the bag. When I tried to contact them, they only gave fake / invalid customer service contact numbers.
The only one that goes thru is +44 207013 4955 and has been set to keep you on hold for exactly 2 hours and then cuts off without notice . I have screenshots and the recording.

If you fly with them, just know that there’s no way of contacting them in case of anything .

FLY WITH EGYPT AIR AT YOUR OWN RISK!!!