Egyptair Reviews 

MS779 Cairo to LHR on 24 Nov 2025
Worst airline to fly in. There is no on-line check-in. Seat reservation or booking is not allowed. Seats in Economy very uncomfortable, NO LEG ROOM.
On this flight I wanted to pay to upgrade to Business class, but no business seats available, yet two seats were empty.

It was a Very bad transit trip with Egypt airlines and Cairo airport.
Costumer service bad
Schedule time for the trip always late
Airport no place to sit.
Nothing organized
Egypt air was very good airline…. Not any longer

This was a really bad experience for me. The staff was rude, condescending. Yelling at customers for asking for blankets and drinks. The seats were uncomfortable, the food inedible. Never again

I flew with EgyptAir on MS832 on 19 October 2025, traveling from Libya through Cairo to China. The flight was delayed more than nine hours, and passengers were not informed in advance — not even upon arrival at the airport, but only after reaching the transit area in Cairo.

During the delay, travelers were left without food or accommodation for over five hours before finally being taken to a hotel. The lack of communication and care created unnecessary stress, exhaustion, and serious disruption. I missed important business commitments in China because of this delay.

After submitting a formal complaint, the only response EgyptAir offered was a 30% discount on a future flight, which doesn’t remotely cover the financial loss or the impact of the incident. When I requested proper compensation, they simply stopped replying.

This experience shows a clear gap between EgyptAir’s stated service standards and how they handle real incidents. If you rely on timely flights, professional communication, or fair treatment when things go wrong, think carefully before booking with EgyptAir.

I hope the airline improves accountability, communication, and customer care — passengers deserve better.

Awful, cold, unfriendly service in Business Class. Poorly maintained cabins. My left armrest which had the seat controls literally fell off during the flight. Terrible food, no selection as they were not serving 1/2 of the menu. Really quite bad. It was safe in that I arrived both ways alive.

✈️ EgyptAir Review – Lost Baggage and Terrible Service

I had a horrible experience with EgyptAir, and I would never recommend this airline.

The biggest issue was baggage handling — my luggage was lost twice during one trip: once on the way to Madinah, and again on the way back to London, both with a transit in Cairo. This shows a complete lack of care and responsibility from the airline.

On top of that, my flight from Madinah to Cairo was delayed with no communication or explanation. The staff at the airport were unhelpful, and when I tried to contact customer service afterwards, they never answered calls or responded to emails.

EgyptAir’s baggage service and customer support are unacceptable. Losing a passenger’s luggage twice and offering no follow-up or assistance is beyond disappointing.

I would strongly advise against flying with EgyptAir, especially if you value your belongings and peace of mind.

⭐ Rating: 0/5

Worst airline ever.
Do not ever travel with this airline, you will be extremely frustrated.
I booked a ticket for my brother, but because the return ticket was with a different airline, they wouldn’t let him board. That was how he missed the flight, we now had to book the next available flight with a return with same Egyptair, thus making us spend unnecessarily. Very disgusting company with extremely rude staff and no way to reach the customer service. It should go down!

I haven't flown with them yet (the flight is tomorrow) but the check in online is the smoothest ever! All air companies should do the same, well done!

I would rate zero,they don't have customer service.
They damage my bags and also broke locks of my bags,i went to their desk in johannesburg, they said they don't take responsibility. If this their attitude they should not be in business and i call on people to boycott egypt air unless they come to the party and sort issues with customers.

Extremely Disappointing Experience with EgyptAir

I recently travelled from the UK to Dubai with EgyptAir and unfortunately had one of the most disappointing travel experiences I’ve ever encountered. Our luggage was left behind in Cairo, and despite repeated assurances that it would be delivered the same day, we have yet to receive it. As tourists, this has caused significant disruption to our plans and considerable inconvenience.

Additionally, the aircraft was in poor condition and uncomfortably hot throughout the flight. Overall, the service quality and handling of our situation were far below expectations. I would strongly advise other travellers to consider alternative airlines to avoid a similar experience.

I flew from Cairo to Aswan and the service, check-in, flight all went smoothly and experienced no issues. I’d use them again.

Horrible!! The worst experience ever.
I was terrified. No security check up, the seat in front of me was broken and the table was broken it was open all the flight. They didnt verify the seatbelts. The lady next to me didnt put it from the beginning till the arrival.

Last summer we flew with EgyptAir from Brussels to Uganda via Cairo, and it was by far the worst airline experience I’ve ever had. Both our outbound and return flights were delayed by up to eight hours, with almost no communication or assistance provided throughout.
During the delay on the return flight, our plane sat motionless on the runway for around three hours — no water, no food, and not even a blanket was offered. The complete lack of care for passengers’ basic comfort was shocking. Customer service was virtually non-existent: no clear updates, no apologies, no understanding, and no sense of organisation or professionalism at any point. In fact, we were met with rudeness and disrespect.
It’s hard to overstate how disappointing this experience was. I have never been treated so poorly by an airline, and I will never fly with EgyptAir again. I strongly advise others to choose any alternative carrier to avoid the frustration, discomfort, and disrespect we encountered.

The integrated lock on our brand new Samsonite suitcase was removed. The suitcase had clearly been opened, and the contents inside had been disrupted. The zip was also damaged, leaving the suitcase unusable.

We have been trying for 10 months now to get compensation and have still not received anything other than a couple of apologetic emails in response to my many emails sent chasing the insurance claim!

A complete waste of time!!! An awful experience of trying to raise questions about the poor service and corruption at Egypt Air. After nearly a year of submitting the complaint on a system which doesn't even have a function to alert you on any progress or updates, the adjudicator didn't even wait for our consideration. It seems they will always side with the airline. Egypt air refused a family from boarding a flight only because the return flight was a non Egypt airline- how is that ok? We were forced to buy return tickets from Egypt air, told we could refund (another long and gruelling process) to be then charged fees for the pleasure despite it being fully refundable. The adjudicator maintains that we 'chose'. Absolutely absurd!

Unlike the rest of the comments, the crew was very nice and had a very good service

The plane is top notch and newest of its family

The flight was very nice and calm

The only problem is the aiport and their delays
Every plane was delayed for 4/5 hours each
We missed our next flight because of them

I've been travelling since 2021 and until i used Egypt air I've never heard I can't carry a backpack and a handcarry. That's one, secondly on arrival at my destination three of my bags and my kids got damaged. It took Egypt air 4 months plus to acknowledge the damage. I haven't received any compensation.
Now I have requested s refund for almost 40days and till date, Egypt air hasn't acknowledge my refund request talk less of getting a refund. Do not use Egypt air if you love peace. Egypt air will frustrate your life and never acknowledge your concerns or take responsibility for their inadequacies..very shitty airline.

EgyptAir lost my suitcase on my Berlin–Cairo flight (25.08.2025). It contained prescription medicine, over €2,500 worth of sports gear and gifts. My entire vacation was ruined — no bag, no support, just rude and careless customer service telling me to “search for it myself.”

The return flight was a disaster too: over 1 hour delay after the pilot promised “10 minutes,” no air conditioning during the wait, dirty and ancient plane, broken entertainment system, awful food that gave me food poisoning.

Hands down the worst airline experience of my life. Never again.

Worst experience ever - I am a frequent traveler and never had such a bad flight experience so far.
The Plane started with an initial announcement of 2 hours delay. Turned out to be more than 3h. Nevertheless all service members ensured the connections flights would be hold. Of course, I missed my long distance flight to Nairobi as no one cared. Arriving at Kairo I was just pushed to the next possible connection to Addis Ababa supposed to have a stopover with a 6h stay, arriving at 2pm at night, traveling alone. On the questions how I am supposed to bridge that time after 14h of travel in the meanwhile, no one cared. Of course no counter or support was reachable at night at Addis airport.
At least the supposed flight to Nairobi was in time, but not a suprise that my luggage did not arrived and came 3 days later instead with things been stolen out of it.

This can all happen but the customer service of Egypt air did not react at all since now - on all channels. I got connected to the regional team after filling the online form but even after sending almost 10 mails I got no response. Hotline not existing.

Than you Egypt air.

I Would never book again a connection, as the service and the machines I experienced were on a super low level and I did not feel comfortable at all.