I ordered a pair of Yeezy in 2021 and never received them even after reaching out year after year. If you are seeing this NEVER order from EHHEAT they don’t respond to DMs or email and are pure scamme... See more
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The box the shoes arrived in was in a poor condition, it was a gift so a bit annoying. The communication regarding delivery/ when the shoes will come also wasn’t great. The shoes arrived with some glu... See more
Ordered my daughter trainers for Christmas however I had chosen the wrong ones and wrong size so needed to return I did get a very quick response back via email with the returns address as this... See more
I am a little disappointed as I've tried to contact u about returning my trainers for a bigger size and still had no response at all its been 3 weeks and no reply I have contacted eh heat on whats a... See more
Company details
Written by the company
Ehheat provides you with the latest exclusive sold-out footwear and clothing. With years of experience, we guarantee Authentic Adidas Yeezy, Air Jordan, Nike Dunk, FOG Essentials & More at competitive prices.
Contact info
United Kingdom
- ehheat.com
2.6
Poor
86 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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I have been trying to contact this…
I have been trying to contact this store as I purchased some trainers and they do not reply? I still haven’t received my items
December 6, 2022
Ordered a pair off yezzy 500s last…
Ordered a pair off yezzy 500s last Tuesday and still not heard if there been dispatched or out for delivery tried to email and message them and still waiting on a reply pure joke better get them in the next few days or I'll be taken it all ways
December 6, 2022
Unprompted review
I still haven’t recieved my order and…
I still haven’t recieved my order and can’t track the parcel. Trying to get ahold of the company is a nightmare days later they message back.
November 24, 2022
No response to emails or any other platform for refund
I ordered a pair of trainers and have requested a refund in which I sent emails to two email addresses off their website but both emails weren’t delivered. I then sent a message via WhatsApp, Instagram and Facebook and had no reply. All I’m asking for is a returns address so I can receive a refund.
November 28, 2022
Unprompted review
Speedy delivery
Speedy delivery, great selection on site and frequent discounts . I’m obsessed with EHEAT . It’s my monthly treat !
November 5, 2022
This is first time I have used this…
This is first time I have used this website they had the exact pair of trainers I needed and delivered really fast
October 22, 2022
Unprompted review
Very fast shipping they we’re shipped…
Very fast shipping they we’re shipped same day been buying from them for a year or two now would highly recommend 🥰
October 19, 2022
This is the second time I’ve bought…
This is the second time I’ve bought shoes from EHHEAT. I was initially unsure on ‘GS’ sizing so I bought both sizes, and returned the pair that didn’t fit! Definitely choose a half size larger for GS shoes. Delivery has been fast for both my orders.
October 14, 2022
Unprompted review
Very happy with my Jordans
Very happy with my Jordans. My order arrived two days after I placed it. I will be purchasing again in the future.
August 19, 2022
Unprompted review
Always reliable
I have made 3 orders with this company, always quick and reliable
October 13, 2022
Unprompted review
My daughter loves them very happy with…
My daughter loves them very happy with tranners 😁
September 10, 2022
My husband ordered a pair of Yeezys for…
My husband ordered a pair of Yeezys for my birthday and 3 days before it I logged in to try and trace the order to find it had been cancelled and a refund issued with no notification or reason! Terrible service
August 19, 2022
Reply from EHHEAT
Hello Elisha,
Firstly we'd like to apologise for the cancellation of your order. On this occasion, the product you ordered should not have been displayed on our website, as it was not in stock. Following your order being placed, we cancelled it and issued you with a refund to the Visa Debit card used.
We want to stress order cancellations are very rare, and we'd again like to apologise for the error on our behalf.
We hope you decide to shop again, so we can demonstrate the excellent service we're known for.
Regards
EHHEAT Customer Service
Fantastic service ordered my daughter…
Fantastic service ordered my daughter trainers last Monday and they arrived Tuesday afternoon.
September 7, 2022
Unprompted review
Updated review relating to return policy
I am updating my review although I had problems with contacting Ehheat they finally resolved my problem after months of trying to contact them. I have finally received my refund. Ehheat has offered me a £25 goodwill gesture on my next order.
August 30, 2022
Unprompted review
Reply from EHHEAT
Hello Nabila,
We apologise for the lack of communication. Our email address was temporarily down, meaning we initially did not receive your email requesting a return. After contacting us on WhatsApp, we processed your return, and have subsequently agreed to provide you with the refund requested.
Our return and exchange policy is valid 14 days from when the customer receives their order, which we adhere to with every order. We understand your stress in not receiving an initial reply to your email, and we'd like to again apologise for this. We have provided you with a £25 off code for your next purchase should you decide to shop with us again.
We are glad your issue is sorted and would again like to stress we are always compliant with our 14 day return and exchange policy.
Regards
EHHEAT Customer Service
Reply from EHHEAT
Hello Jakub,
Regarding your order - the first order you placed with a PayPal was flagged as fraudulent via our website providers. This was then followed by a PayPal case from the PayPal account owner who also flagged it as a fraudulent transaction. Thus, we automatically refunded and cancelled the order.
You then placed a second order using a different PayPal account, from which the same occurred (Order flagged as fraudulent). We subsequently also refunded and cancelled this order.
Both orders were instantly refunded and cancelled, with the money being returned to the concerned PayPal accounts hence why the orders weren't shipped.
Regards
EHHEAT Customer Service
Website was easy to use and delivery…
Website was easy to use and delivery was quick, loads of choices too
August 8, 2022
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