I ordered a pair of boots through ekosport.es, and while delivery went without a hitch, a boot arrived with a missing insole. I contacted Ekosport through their Spanish helpline and their agent was ki... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I made my order late last week, fantastic price for the Salomon men’s hiking boots, they arrived in perfect condition. This really was an easy uncomplicated buying experience. Thanks you very much guy... See more
Ordered 2 pair of skies and bag for them with delivering by DHL. Order was delivered in 4 days by FedEx. Everything correct. Good stuff for moderate price!
Company replied
Bought a pair of skiis, very good price and fast delivery. The ski bindings seems to be incorrectly set (weight) but easy for me to fix so no complaints.
Company replied
Company details
Written by the company
Ekosport.es es una página web especializada en la venta en línea de material de esquí, ropas de esquí y accesorios de deportes de invierno para hombres, mujeres y niños. Compare y compre todo su equipo de esquí al mejor precio entre más de 300 marcas outdoor y más de 25 000 referencias. Que practique el esquí alpino, el esquí de travesía, el esquí de fondo o el snowboard, venga a disfrutar de miles de artículos para bajar las pistas en toda seguridad: esquís, fijaciones, botas de esquí, bastones, cascos, máscaras, DVA concebidos tanto para los aficionados de deportes de deslizamiento como para los esquiadores confirmados. ¿Necesita una nueva chaqueta de esquí impermeable y respirante, un pantalón o ropas interiores técnicas para protegerse del frío en montaña? Aproveche de la nueva colección skiwear del invierno 2018 para equiparse entre las mayores marcas de esquí: Salomon, Rossignol, Picture, Norrona, Millet, Volcom, Arc’teryx... Ekosport, también es una gama completa de equipos adaptada a cada una de sus actividades outdoor: trail, running, senderismo, trek. Para los apasionados de las corridas fuera de los caminos, de senderismo o de trekking, descubra nuestra selección de ropas de deporte outdoor, calzados de trail, calzados de trek y accesorios (pulsómetros, mochilas, bastones para caminata) Todo el año, disfruta de las últimas novedades, promociones excepcionales y rebajas hasta -80%, precios incomparables de fin de serie y de todos los consejos de nuestros expertos para bien escoger su material de esquí.
Contact info
173 rue des eglantiers, 73230, Saint Alban Leysse, France
- 0518889408
- info@ekosport.es
- ekosport.es
4.7
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 12% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Without any doubts the worsest online…
Without any doubts the worsest online shop I visited in the last two years. Delivery lost, I paid for article, rare and superficial responses on my claims...even telephone calls didn't helped to clarify problem or calm down a client....avoid this online shop.....
November 10, 2023
Unprompted review
Super fast and accurate :)
August 31, 2023
Unprompted review
Fantastic service
Fantastic service, quick delivery and a great price. I will definitely be shopping here again.
September 2, 2023
Unprompted review
Great value and online buying experience
I made my order late last week, fantastic price for the Salomon men’s hiking boots, they arrived in perfect condition. This really was an easy uncomplicated buying experience. Thanks you very much guys for the great buying experience and great value boots 👍
August 11, 2023
Unprompted review
Great customer service super quick…
Great customer service super quick delivery. Highly recommend
July 31, 2023
Unprompted review
Todo impecable
July 18, 2023
Unprompted review
Boots missing insole
I ordered a pair of boots through ekosport.es, and while delivery went without a hitch, a boot arrived with a missing insole. I contacted Ekosport through their Spanish helpline and their agent was kind and professional. They offered to send an original replacement insole later that same day. Call early to get through without waiting.
February 2, 2023
Unprompted review
Reply from Ekosport
Dear Customer,
Thank you for your comments.
We apologize for the missing insole in your boots.
We are glad our after sales service was of your liking.
We will be pleased to continue serving you, and we remain at your disposal for any additional information you may require.
Kind regards,
Ekosport Customer Service Department.
Everything fine
Ordered 2 pair of skies and bag for them with delivering by DHL. Order was delivered in 4 days by FedEx. Everything correct. Good stuff for moderate price!
January 11, 2023
Unprompted review
Reply from Ekosport
Dear Customer,
Thank you for your comments.
We are very glad that you liked our service.
We are constantly trying to improve our prices, so your comments are of great value to us.
We will be pleased to continue serving you, and we remain at your disposal for any additional information you may require.
Kind regards,
Ekosport Customer Service Department.
Money gone
No news, money gone
Ordered in October 2022, I got no news since and no parcel either, of course. That platform is 10'0% fraud. Apparently they changing their name, so be careful.
Cheers
November 4, 2022
Unprompted review
Reply from Ekosport
Dear Customer,
Thank you for your comments.
If you did not receive your parcel, don't hesitate to contact us, so we can give you a solution.
We will be pleased to continue serving you, and we remain at your disposal for any additional information you may require.
Kind regards,
Ekosport Customer Service Department.
Bought a pair of skiis
Bought a pair of skiis, very good price and fast delivery. The ski bindings seems to be incorrectly set (weight) but easy for me to fix so no complaints.
September 7, 2022
Unprompted review
Reply from Ekosport
Hello,
Thank you for your feedback.
We're glad to hear that you found a great price on the skis and that the delivery was fast. We apologize for any inconvenience caused by the ski bindings being incorrectly set for weight. However, we're pleased to know that you were able to fix the issue easily on your own.
Best regards,
The Ekosport Team.
Ekosport after service is terrible.
Ekosport after service is terrible.
Bought Nidecker tracer snowboard boots in januari, The heel-lock lace snapped on first use and i needed after service support. Now it is oktober.. 9 MONTHS LATER, I have returned my product several times and they still have not repaired a simple malfunction. On last repair issue ekosport lied about sending the product to NiDecker for repair, product came back still not repaired. Decided to contact NiDecker and repair distributor they confirmed that they never received my boots for repair nor was there every a spare part requested. NiDecker also confirmed that the repairs are done incorrect and with the wrong spare parts.
After everything ekosport tried to get me to do the repair somewhere else.
Ekosport is a French based webshop with websites all over europe. The .nl version of the website is completely Dutch, however contact is only in french or poor english.
Ekosport might have cheap outlet prices but it is a complete sh*tshow of a company.
Definitely do NOT buy products from their webshop
October 8, 2020
Unprompted review
Reply from Ekosport
Estimado cliente,
Gracias por sus comentarios.
Lamentamos los problemas encontrados con su servicio de post venta por garantía de su producto.
Ekosport solo actúa como intermediario con la marca con respecto a la garantía de un producto, a pesar de esto siempre intentamos darle una solución a nuestros clientes.
Le pedimos disculpas si su proceso de garantía no fue el correcto.
Puede encontrar toda la información sobre nuestro proceso de garantía en el siguiente link https://www.ekosport.es/cms-devolucion-u
Estaremos encantados de seguir atendiéndole y quedamos a su disposición para cualquier consulta o información adicional que pueda precisar.
Un saludo cordial,
El Departamento de Atención al Cliente Ekosport.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.