Élan Laser Clinics UK Reviews 

156
TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

Write your reviews on Laseraid - same investors and an operating business I heard from a very good source It was going through a pre pack and the SMITHFIELD group investors pulled out at the v... See more

Rated 5 out of 5 stars

Just had a Microneedling/High Frequency facial with Alice. Wow! Alice was so attentive checking the settings were comfortable for me. She followed the treatment with a Phyto mask under the LED ligh... See more

Company replied

Rated 5 out of 5 stars

5****** Firstly you notice how clinical and professional it is from the outside. Then going in it definitely reflects. You feel instantly at ease. All staff are warm and welcoming and very pr... See more

Company replied

Rated 5 out of 5 stars

I had my first visit to Elan Hale Barns. I was greeted by a friendly receptionist who made an excellent cup of tea! I was having a HydraFacial with Emily, I have had many HydraFacial's elsewhere. Em... See more

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3.9

Great

TrustScore 4 out of 5

156 reviews

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3.9

All reviews

(156)

1 review in the last 12 months

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Rated 5 out of 5 stars

Liverpool Clinic

I visited Elan Clinic Liverpool for a consultation about my skin. The clinic is immaculately clean and has a lovely relaxing, welcoming feel. I’d completed medical forms online before visiting and was taken straight through to a private room for my consultation. I had an in depth skin consultation with practitioner Suzanne, she analysed my skin using a skin scanner and asked me what my skin concerns are. She matched products to my skin type and gave me lots of advice on ingredients in products and how to look after my skin step by step. I’ve been using Dermaquest products for over 2 weeks now and can see a massive improvement in the overall tone/texture of my skin. I’ve also invested in carbon facials, I had the first one today and my skin feels so soft and clean. I’m also going to book in for laser hair removal soon too! Thank you Suzanne for your trustworthy advice and your professional, yet friendly manner. I’d recommend anyone with any skin concerns to book a consultation with the team at Elan. Thank you!!

August 29, 2022
Unprompted review
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Reply from Élan Laser Clinics UK

This is amazing. Thank you, Carla. So pleased to hear you have loved the Élan experience so far and I can assure you, you will love Laser Hair Removal and its results, too. See you soon.

Rated 3 out of 5 stars

Clinic lovely decorated

Clinic lovely decorated, staff friendly. Unfortunately I could only score 3 stars as I had a consultation and was recommended treatments in excess of £1000 but noone even looked at my skin. :(

August 15, 2022
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Reply from Élan Laser Clinics UK

Hi Kimberly. I'm sorry to hear this. I'm going to investigate and, if you're happy, drop you a quick line to find out more.

Rated 2 out of 5 stars

Disappointing with lack of clarity

Pointless experience of filling out forms for information that could have been confirmed without the need to waste my time in a consultation. It seems the company focus is to get names down and bombard them with texts or emails.

As mentioned in my initial review this was for a needless consultation of information that could have been passed on without the need of booking a appointment to which the information could not be obtained from.

You state also that all your reviews are 5* I would like to draw your attention then to that of a 4* review regarding your follow up care, just to make a point of accuracy.

I will however upgrade the score from one star to two based on the clean waiting area, which isn’t exactly private considering the treatments available here.

The first star was for first impressions.

August 9, 2022
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Reply from Élan Laser Clinics UK

Good afternoon, Dave. I'm really sad to see you considered your experience worthy of just 1*! As you can imagine, the treatment you received requires careful attention and process to ensure we are giving you the best possible care and results. We wouldn't be comfortable to treat your skin without first asking you important questions and seeing your skin face to face, but we are sorry you felt this unnecessary. Aside from this, I do hope our team were welcoming, the clinic itself was comfortable and clean and you saw the results you wanted post-treatment? Our other reviews have all been 5* so I'd like to investigate your consultation further to ensure we are maintaining our excellent level of service and apologise you felt unhappy enough to leave us a bad score; whilst I look into what happened here, would you perhaps consider re-reviewing us based on more than just your form filling experience? We work hard to ensure that each aspect of your visit is enjoyable. Thank you for your time. Emily.

Rated 5 out of 5 stars

5 Star Service and facilities

5 Star Service and facilities. The Clinic is gorgeous, staff are professional, friendly and welcoming. I had a wonderful facial and I am booked in for further treatments. Can’t wait to come back- Thank you Debbie and team :)

August 9, 2022
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Reply from Élan Laser Clinics UK

Hi Stacey - thank you so much for your comments :) Look forward to seeing you again soon.

Rated 5 out of 5 stars

Would highly recommend

Such a welcoming clinic with knowledgeable staff. The clinic has free parking with free electric car points within The Springs so great for a bit of shopping beforehand

August 9, 2022
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Reply from Élan Laser Clinics UK

So glad to hear you had a wonderful experience. Our Leeds clinic is in such a convenient place. We look forward to welcoming you back.

Rated 5 out of 5 stars

Really pleased with my improvement of

Really pleased with my first treatment that i have had to my my face. , looking forward to my next appointment . many thanks .MM

August 9, 2022
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Reply from Élan Laser Clinics UK

And what a gorgeous face it is! Thanks MM. See you again soon.

Rated 5 out of 5 stars

Laser Hair Removal

I’m now on my 4th laser hair removal session with Molly. She has been amazing. Molly is knowledgeable, professional and very thorough throughout each session. Highly recommend.

August 9, 2022
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Reply from Élan Laser Clinics UK

Thank you for your review, SB! Molly will be thrilled to read this. See you again soon!

Rated 5 out of 5 stars

Super helpful

I’ve had such a positive experience, the clinic is clean, bright and all round lovely to visit. Everyone who works there is super friendly and helpful, they go above and beyond to make you feel comfortable and answer any and all questions you have. Molly has been great with me and I’m really starting to see the benefits now.

August 9, 2022
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Reply from Élan Laser Clinics UK

So glad to hear this, Georgia! We pride ourselves on our knowledge and inclusivity and it's a pleasure to help you feel more you :)

Rated 4 out of 5 stars

Excellent treatment and care

I had a very professional and in-depth appointment to discuss a treatment I was interested in. I was given information required to make an informed decision and I was made to feel relaxed and able to ask any questions to reassure me of my decision.
I didn’t feel pressured and felt in safe hands whilst having my treatment.
The only downside was I was told that I’d be given after care information regarding my treatment but never received this and didn’t chase this up.

August 8, 2022
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Reply from Élan Laser Clinics UK

Morning Rachel. Thank you so much for taking time to write a review. We're delighted that your clinic experience was an extremely positive one but are very sorry to read you didn't receive the after-care information you were expecting. We appreciate you flagging this so we can mitigate this in the future and we hope to see you again soon so we can make it up to you :-)

Rated 5 out of 5 stars

Fantastic Clinic and service.

I went for a free consultation at the METQUARTER clinic in Liverpool, it's their new clinic and what a treat. I was met at reception really warmly by Suzanne who is the main consultant, very friendly and knowledgeable which was reassuring. Suzanne was thorough in all procedures and stages of what the clinic offers, I felt that I could trust her completely as she asked for my medical background which unfortunately for me because of my medication wasn't compatible with the treatment I wanted. Instead Suzanne offered my a free facial treatment for a week later, I became positive with Covid and had to cancel though. I would highly recommend Elan Clinics, you can trust them to give you the best quality service you can find, many thanks Suzanne for you kindness and welcoming smile.

August 4, 2022
Rated 5 out of 5 stars

I booked for Thread Vein Treatment with…

I booked for Thread Vein Treatment with Molly, still have one more session to go.
She is so lovely and gentle, always makes sure that I am not in any discomfort with the treatment making sure that I am comfortable at all times.
I have noticed a great improvement in my skin from the laser treatment. I was always so embarrassed about having rosy cheeks, more so when I took my make up off, but now not having to wear any foundation. I would definitely recommend Elan Laser Clinic to all my friends.

August 2, 2022
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Reply from Élan Laser Clinics UK

Good evening, Karen. Love to hear this; thank you for taking the time to review your experience, it means a lot to us. We know you've always been fabulous without makeup on, but the fact you feel more confident now, more you, is the reason we do this. See you again soon :-)

Rated 5 out of 5 stars

Very friendly

Very friendly, professional and knowledgable staff, made me feel so comfortable

August 2, 2022
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Reply from Élan Laser Clinics UK

Glad to hear it, Natalie. Can't wait to see you again soon.

Rated 5 out of 5 stars

I am beyond impressed

I am beyond impressed. Madeline was amazing, so knowledgeable and friendly. Debbie the Manager was really welcoming and the salon is beautiful and very relaxing to be in.

I had the luxe express facial and my skin is still seeing the benefits 2 weeks later. My skin felt bouncy and super soft straight after and it still does.
I’m already booked in for my next facial with Madeline. I’ve recommended to all my friends and family.

August 2, 2022
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Reply from Élan Laser Clinics UK

Thank you, Lisa. We love creating ambassadors for great skin! :) Look forward to seeing you again soon.

Rated 5 out of 5 stars

Hannah is totally brilliant

Hannah is totally brilliant, I felt so safe in her hands.

August 2, 2022
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Reply from Élan Laser Clinics UK

Hannah is the queen of plump skin. Hope to see you again soon :)

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