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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the speed of delivery and the high quality of the products. Many people found parts that were difficult to locate elsewhere, appreciating the wide selection and the perfect fit of the items. However, some customers experienced issues with shipping times, noting that standard delivery could be slow. A few other people also felt that the product quality was low or that the item delivered was incorrect or did not fit their bike.

What people talk about most

Delivery service

Consumers consistently report positive experiences with delivery services. Many reviewers highlight the speed... See more

Product

Reviewers highlight positive aspects of the product. Many customers praise the quality, noting that parts fit... See more

Service

Customers had positive experiences with service. Many reviewers praised the quick service and fast delivery,... See more

Quality

People report positive experiences with quality. Many customers praise the very good build quality of the... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the quick delivery, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After searching almost endlessly, in the UK and Europe, for the right axle to fix an e-bike with a US set up, I eventually found the correct longer size available through Elanus Parts. Purchase was e... See more

Company replied

Rated 5 out of 5 stars

I recently broke my bike, and since it was an old model, I was unable to find the specific piece that was damaged. I visited eight different bike shops and repair services in my city, but none of them... See more

Company replied

Rated 5 out of 5 stars

The people at Elanus know what they are doing, and they have a huge inventory of derailleur hangers. Knowledgeable advice, fast shipping, and of course the part fits. It's probably a good idea to orde... See more

Company replied

Rated 5 out of 5 stars

It was unbelievable! We got the right derailleur hanger within little more than 24hrs from Lithuania into Swedens country side thanks to a phone call to elanus parts! Saved our tour!

Company replied


Company details

  1. Bicycle Repair Shop
  2. Bike Accessories Store

Written by the company

Elanus Parts is a specialized bicycle parts and components store dedicated to riders who value reliability, precision, and performance. We offer a carefully curated selection of high-quality products for bike maintenance, repair, and upgrades, including drivetrain components, professional tools, bearings, accessories, and essential workshop supplies. Our goal is to make bicycle servicing easier, faster, and more accurate for both enthusiasts and professionals. One of our core strengths is derailleur hanger compatibility. With a catalog of over 2000+ hanger types, we provide one of the most comprehensive selections available online. Our advanced compatibility knowledge and detailed product information help customers quickly identify the exact replacement part for their specific bicycle model, reducing guesswork and saving valuable time. Whether you are maintaining a road bike, mountain bike, gravel bike, or e-bike, we ensure precise matching across a wide range of brands and frame designs. We proudly serve cyclists, bike mechanics, repair shops, and e-bike users across Europe, the United Kingdom, the United States, and worldwide. Our logistics and customer support are designed to deliver a smooth and reliable shopping experience, from product selection to fast delivery. Customer satisfaction is at the heart of everything we do. Our 100% satisfaction policy ensures confidence in every purchase, with clear and fair return and exchange processes. In addition, Elanus Parts is an official distributor in Lithuania of globally recognized brands such as Pilo, Wheels Manufacturing, Squirt Cycling Products, Robert Axle Project, Bosch eBike Systems, Shengyi, DBD Tools, Giant, Marwi, Sox Footwear, Steady Ride, and Wera Tools, ensuring trusted quality and direct access to leading manufacturers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

672 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service

Great service, when I emailed to ask when the hanger would be delivered, they got straight back to me and it turned up when they said it would

December 28, 2023
Rated 4 out of 5 stars

Great item!

Great item!! The dispatch was Ok, but the info about tracking in parcelstars web wasn't clear. The package arrived one week late.

December 27, 2023
Rated 5 out of 5 stars

My experience

They have a wide selection of parts.
Ordering was easy, and the delivery was super fast.

December 1, 2023
Rated 5 out of 5 stars

Back On The Road!

When I discovered a hairline crack in my rear hanger I thought that I would struggle to find a replacement. I need not have worried as I found the one I needed with Elanus. An order was quickly placed, and the part arrived quickly too. It fitted perfectly of course. A pleasant experience overall.

November 9, 2023
Rated 5 out of 5 stars

Quality material.

Quality material and relatively fast shipping; Despite choosing economical shipping, it arrived within 2 weeks. Recommended store and I will repeat.

November 7, 2023
Rated 4 out of 5 stars

Happy with the quality, not with the delivery options….

Exactly the correct part and in much better quality than the original. Delivery time in the lower end of estimated but still a bit too much considering of how fast the e-stores usually ship these days. Fast-lane option was available but for a 30€ part a 30€ delvery fee is just too much so ended up with the budget delivery.

October 16, 2023

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