Spoke to Simon, a fantastic helpful guy. He answered both my questions without having to look anything up, escalate a ticket etc. He just knew! Even better was that when he understood my main pr... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Keith knew what he was doing, nothing was too much of a problem. No messing around or being pushed around departments, sorted everything at once. How support should be - very rare for large companies.... See more
Rang Opayo Support as we had an issue in the application where our embedded payment page had stopped working on 02/10/25 and we could not take card payments in the contact centre. Support call answere... See more
Lorna was super friendly and helped me sort out the white-listing of some IP addresses. I had no idea what to do, but she guided me through the process and explained exactly what IP addresses are and... See more
Company details
Written by the company
Elavon is the connecting force behind smarter payments, delivering secure, scalable, expert-backed solutions that streamline everything from accepting transactions to accelerating commerce. Backed by decades of industry expertise and intuitive technology, we help businesses of all sizes navigate payments with confidence. From transaction processing and risk management to settlement, equipment, and customer support, Elavon integrates the entire payments ecosystem – so businesses can focus on growth. Across industries, geographies, and stages of scale, we partner closely with our clients to understand their goals and match them with the right tools to move commerce forward.
Contact info
125 Old Broad St, EC2N 1AR, London, United Kingdom
- +0345 850 0195
- queries@elavon.com
- elavon.co.uk
4.5
Excellent
7K reviews
Asks customers to review
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Excellent service
Excellent service, did not rush and very professional helpful experience. Thank you
August 14, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Elavon UK
Thank you for sharing your experience, Malcolm. I am happy to hear that you have had a great experience, and the people that you interacted with were nice to do business with. I see that you had put a 1 star review instead of a 5 star. If there is anything that we can do to improve this rating or if further assistance is needed, we would be happy to help. Please send us an email to askelavon@elavon.com with more information on how we can help, merchant ID and reference number 57682, and we will gladly assist in any way that we can. We look forward to hearing from you. ^Ray
Attempted to call me but couldn't get…
Attempted to call me but couldn't get through so emailed me confirmation that security was in place.
PCI department did not have correct security details in place Anna Lewandowska went above and beyond in her role.
August 13, 2025
Unprompted review
Warning
Warning: Avoid Elavon & Takepayments at all costs!
I’ve been paying £63 EVERY MONTH for 5 months with ZERO transactions! They promised a “free” service, but it’s a complete scam. We even recorded videos proving their false claims — ready for court!
If you’re a business owner, DO NOT trust them. Check your bank statements IMMEDIATELY! These companies charge hidden fees and ignore all complaints. I’ve reported them to FCA and Trading Standards.
Don’t let them steal your money like they did to me. Call Elavon now and demand answers before they drain your account too!
Spread the word — protect your business and your hard-earned cash!
August 13, 2025
Unprompted review
Reply from Elavon UK
Thank you for taking a moment to share your experience with us. We're happy to review this with you to see how we can help. Please send us an email to askelavon@elavon.com with your phone number, merchant ID and reference # 57611, and we will call you directly to assist. We look forward to hearing from you. ^Heather
Tim was very helpful
Tim was very helpful. I only had to ring once and Tim answered and solved my query then and there with me over the phone. He was very helpful and kind
August 12, 2025
Tim was extremely patient and helpful
Tim was extremely patient and helpful. He talked me through a complicated reset and got me to where I needed to be.
August 12, 2025
Concise and helpful advice
After phoning for help with a gateway problem I was helped in a very swift and efficient manner. I was passed to a colleague who has been an enormous help and it was a quick reassuring experience, unlike my 1 hour 15 minute conversation with a competitor!
August 11, 2025
AVOID Elavon at all costs.
AVOID - Can’t believe they are closing my account for now reason!! Called Customer Service number (0345) Spoke to Hannah who had absolutely no idea what the problem was and couldn’t offer any support. TOTALLY UNACCEPTABLE.
AND LETS WAIT FOR THE STANDARD RESPONSE TO THIS - the damage has been done, you had chance to resolve this matter. I have voted firmly with my feet and wish others to learn from the way you choose to conduct your business.
August 11, 2025
Unprompted review
Reply from Elavon UK
Hello, thank you for letting us know about your experience with your account being closed. This is not how we want our customers to feel and would like to speak with you to see how we can help. If you would like to do so, please send an email with your phone number and reference number 57515 to askelavon@elavon.com . An Ambassador will be in touch directly. All the best, ^James
Sorting issues on a weekend
We had a login issue on a weekend, so I contacted the support line, getting an auto response that I should get a reply within 1 working day.
Stuart responded within the hour and soon had me back in the system. Thank you!
August 9, 2025
Brilliant service!
August 8, 2025
Helpful and friendly
Helpful and friendly
speaking to a human being certainly makes a difference!
August 8, 2025
Fixed problem straight away for me
August 7, 2025
Support amazing as usual
Spoke to Simon, a fantastic helpful guy.
He answered both my questions without having to look anything up, escalate a ticket etc. He just knew!
Even better was that when he understood my main problem, he said what I wanted couldn't be done, then provided an alternative solution that I wasn't even aware existed. This new solution not only fixed the issue I had but also provided improvements to other features all in one go.
August 6, 2025
Excellent patient a careful support to…
Excellent patient a careful support to talk me through the issue and really authoritatively help me to resolve the problem that I had.
August 6, 2025
The gentleman who was helping me was so…
The gentleman who was helping me was so kind and patient.
He spent well over an hour trying to help all the time so courtesely. The issue is my end but he continued to try every option in the hope we could resolve my problem
August 5, 2025
Issue resolved quickly & efficiently
Experienced login issues which were dealt with very quickly and efficiently by Alex. Managed to get me set up as an admin user with the minimum of fuss.
August 5, 2025
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