Spoke to Simon, a fantastic helpful guy. He answered both my questions without having to look anything up, escalate a ticket etc. He just knew! Even better was that when he understood my main pr... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Keith knew what he was doing, nothing was too much of a problem. No messing around or being pushed around departments, sorted everything at once. How support should be - very rare for large companies.... See more
Rang Opayo Support as we had an issue in the application where our embedded payment page had stopped working on 02/10/25 and we could not take card payments in the contact centre. Support call answere... See more
Lorna was super friendly and helped me sort out the white-listing of some IP addresses. I had no idea what to do, but she guided me through the process and explained exactly what IP addresses are and... See more
Company details
Written by the company
Elavon is the connecting force behind smarter payments, delivering secure, scalable, expert-backed solutions that streamline everything from accepting transactions to accelerating commerce. Backed by decades of industry expertise and intuitive technology, we help businesses of all sizes navigate payments with confidence. From transaction processing and risk management to settlement, equipment, and customer support, Elavon integrates the entire payments ecosystem – so businesses can focus on growth. Across industries, geographies, and stages of scale, we partner closely with our clients to understand their goals and match them with the right tools to move commerce forward.
Contact info
125 Old Broad St, EC2N 1AR, London, United Kingdom
- +0345 850 0195
- queries@elavon.com
- elavon.co.uk
4.5
Excellent
7K reviews
Asks customers to review
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quick information given as to what to do
September 4, 2025
Tim smith did a fantastic job
Tim smith did a fantastic job. He sought out my request on time and provide adequate follow up to get my request resolve. I will give 5 stars!
September 3, 2025
Andem very helpful
Andem was very polite and helpful and resolved my issue within a couple of minutes.
September 2, 2025
Really helpful and knowledgeable
Really helpful and knowledgeable. A perfect customer care person.
September 2, 2025
A lovely day despite the weather
A lovely day despite the weather, all the staff were knowledgeable and helpful, and the boat was spacious and well equipped. We would recommend this company for a wonderful, enjoyable family day out.
August 27, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
used to be good but 'security' measures make it poor.
I'm writing this while I'm waiting for an access code to be able to take payment from a customer.
After about 5 minutes you request them to resend the code. Of course a code comes through and you try it but it's the first one - about 7 minutes late so you don't quite know if you put it in wrong and try again. After 3 attemptsd you get locked out and then the re-sent code comes through - about 7 minutes too late again.
It's rubbish.
Takes too long to log in and you get logged out too quickly and have to go through the whole rigmarole again.
In reply to their reply, there was no error, it just takes too long to get the security code through. Who has time to wait 5-10 minutes to log in to take a card payment?
August 28, 2025
Unprompted review
Reply from Elavon UK
Hello there. Thank you for taking a moment to provide us your feedback regarding your recent experience trying to receive a code and hope you were able to complete your transaction. We kindly ask if you're still experiencing an error, that you power off your device and then turn it back on and then attempt receiving the code again. If assistance is needed with your account or you still need assistance with receiving a code, please contact our Customer Service team at 0345 850 0195, representatives are available Monday-Friday 8am-6pm. We hope this information is helpful. Best regards, ^Kortnee
I received the assistance needed and…
I received the assistance needed and the agent Andem Bassey was very helpful. I felt at ease, he went above and beyond to get my issues sorted.
August 28, 2025
Excellent Technical Support
Phone menu clear to follow, call answered quickly - our technical adviser (Amir) knew all the answers to our questions and explained them clearly and concisely. Than you!
August 28, 2025
The problem was hopefully solved!
The problem was hopefully solved!
The response time could have been a little quicker but other than that, happy!
August 27, 2025
Tim guided me through the process of my…
Tim guided me through the process of my issue and resolved it within minutes.
Very good
August 27, 2025
Best technical support
I would like to take a moment to express my gratitude to Mohammed for the outstanding support he provided. From the very beginning, he handled my situation with professionalism, clarity, and genuine care.
What truly stood out was Mohammed’s willingness to go the extra mile — something very few people do these days. He not only guided me step by step through the process, but also ensured that everything was resolved smoothly and efficiently. His communication was clear and reassuring, and his commitment to finding the best outcome for me was remarkable.
Thanks to his efforts, all payments have been switched seamlessly, and he ensured I understood exactly how both regular and repeat payments would work going forward. It is rare to come across someone who combines deep technical knowledge with such a supportive and human approach.
Mohammed is a true asset to the team, and I am extremely grateful for the time and dedication he invested in helping me.
August 26, 2025
Called twice and was buttoned
Called twice and was buttoned. Called a third time to have the helpline person mute me.
August 26, 2025
Unprompted review
Reply from Elavon UK
Thank you for taking a moment to share your experience with us. We're happy to review this with you to see how we can help. Please send us an email to askelavon@elavon.com with your phone number, merchant ID and reference # 58259, and we will call you directly to assist. We look forward to hearing from you. ^Heather
Excellent support service
Instant pickup of my phonecall.
Clear and quick fix of the problem.
August 22, 2025
Sorted out my tec issue
Brillent, sorted out my tec issue, quickley and with out any fuss👍
August 20, 2025
Excellent Service
Tim talked me through the process, how to unblock & add a new user.
Dealt with issue very quickly & professionally.
August 19, 2025
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