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Elavon UK Reviews 6,501

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TrustScore 4.5 out of 5

4.5

Payment Service
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Review summary

Created with AI, based on recent reviews

Looking at 255 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's professionalism, helpfulness, and extensive knowledge, often noting their ability to provide alternative solutions and clear explanations. The customer service is consistently praised for being efficient, patient, and understanding, with many appreciating the quick response times and the ease with which issues are resolved. Many people also commend the promptness of service, with calls answered quickly and problems often sorted out in a matter of minutes. However, some customers experienced dissatisfaction with the service, citing issues with payment processing delays that impacted business operations and a lack of clear communication regarding invoices. A few other people also felt that customer support was unhelpful, with some mentioning difficulties in understanding staff or receiving conflicting information.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, patience, and efficiency... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting the professionalism,... See more

Response time

Reviewers mention positive feedback about response times, with many customers reporting that calls were... See more

Service

People report ambiguous experiences with service, with many customers praising the professional, patient, and... See more

Payment

Customers consistently note ambiguous experiences with payment, with some praising helpful support agents who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spoke to Simon, a fantastic helpful guy. He answered both my questions without having to look anything up, escalate a ticket etc. He just knew! Even better was that when he understood my main pr... See more

Rated 5 out of 5 stars

Keith knew what he was doing, nothing was too much of a problem. No messing around or being pushed around departments, sorted everything at once. How support should be - very rare for large companies.... See more

Rated 5 out of 5 stars

Rang Opayo Support as we had an issue in the application where our embedded payment page had stopped working on 02/10/25 and we could not take card payments in the contact centre. Support call answere... See more

Rated 5 out of 5 stars

Lorna was super friendly and helped me sort out the white-listing of some IP addresses. I had no idea what to do, but she guided me through the process and explained exactly what IP addresses are and... See more

Company details

  1. Payment Service

Written by the company

Elavon is the connecting force behind smarter payments, delivering secure, scalable, expert-backed solutions that streamline everything from accepting transactions to accelerating commerce. Backed by decades of industry expertise and intuitive technology, we help businesses of all sizes navigate payments with confidence. From transaction processing and risk management to settlement, equipment, and customer support, Elavon integrates the entire payments ecosystem – so businesses can focus on growth. Across industries, geographies, and stages of scale, we partner closely with our clients to understand their goals and match them with the right tools to move commerce forward.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

7K reviews

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Rated 5 out of 5 stars

Payment page not working

Rang Opayo Support as we had an issue in the application where our embedded payment page had stopped working on 02/10/25 and we could not take card payments in the contact centre. Support call answered promptly by Ross. Ross was able to inform us that Opayo was having an issue with 3rd party URLs and that was the cause of our problem. The estimate was ~2 hours to fix. Ross took my number and email address to inform me of progress on the fix. Within 2 hours I received an email informing me that the issue was resolved. We could then successfully take card payments again. Very impressed with the level of support received and the efficient, reassuring manner in which the issue was dealt with.

October 2, 2025
Rated 5 out of 5 stars

Top service from a top company

I've used Elavon for many years now and have never had a problem.

Very professional and certainly gives one a sense of security for online payments. Only by virtue of my business being acquired recently, I would have remained with them for the duration.

October 2, 2025
Rated 5 out of 5 stars

Some of the best customer service

I was having difficulty setting up and accessing my account, and Tim was incredibly helpful. He patiently walked me through each step, explained everything clearly, and provided excellent guidance and information. His support made the whole process so much easier. Thank you, Tim, for your professionalism and great customer service!

September 15, 2025
Rated 1 out of 5 stars

Absolutely dreadful!!!!

Absolutely dreadful!!!!! Been trying to close my account for weeks - but they just won’t close it!!!

The staff cannot understand English - and it jut goes on and on, around in circles.

Use STRIPE instead of this company! I’ve never had such an incompetent ‘service’.

Just close the damn account!!!!!!!

September 8, 2025
Unprompted review
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Reply from Elavon UK

Hello Kris, thank you for sharing your recent experience. We understand why this would be frustrating, and we would like the chance to offer our help further. If you would like to discuss this matter with us, please email us with your name, reference number 58925 and phone number to askelavon@elavon.com, and we will be glad to give you a call. We look forward to hearing from you. Kind regards, ^Kim

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