Elavon UK Reviews 6,500

⭐️⭐️⭐️⭐️⭐️ Professional and Efficient Support from Elavon

We recently required assistance with a payment gateway issue, and Tim from Elavon provided exceptional support throughout. He listened carefully to our requirements, quickly identified that a new Gateway Vendor was needed, and clearly outlined each step of the process. Tim’s communication was professional, efficient, and solution-focused, with a helpful follow-up email for any further support. Excellent service from Elavon — thank you.

Spoke to a human. Very knowledgeable. Sorted my issue without the frustrating pain of a chatbot. A credit to his company

Lorna was incredibly helpful, patience and warm. Resolved the issue and provided useful advice and additional options that I could explore

Very helpful couldn't do enough to help me deserves 5 stars and more besides

Since changing bank account, I have spent the whole year from February to October trying to get Elavon to set up a direct debit for my fees for one of my merchant accounts with them. They have not done so, even though the other account is set up. I have even made a complaint and had to switch to paying manually. Now they are ignoring the payments I have made and are saying I have an outstanding balance, which was in fact paid before it was due. I have wasted so much time on them, I cannot believe how bad their service has been for something so simple

Elavon have been very helpful and offered us a good rate for renewal. Their communication is always effective either by phone or by email.

I ordered my swift card replacement through Opayo Evalon and they genuinely just took my money without even registering my order!!! I had to wait double the amount of time to recieve my order because I had to contact TfWM that my money was taken but my order was not put in. Don't use Evalon! Extremely unreliable.

My call was answered promptly and directed to the right department quickly. I had a number of queries that were all handled with good communication and efficiency. Bradley was immensely patient with me, nothing felt like too much trouble.

I would highly recommend Elavon Customer Service.

Considerate Support Team assistance from your Team member

I was working on a Sunday trying to finalise my VAT return for the quarter. I realised that I hadn't received two Invoices from Elavon. I therefore emailed asking for copies expecting to receive them in a couple of days. To my surprise Darren replied immediately and forwarded the missing Invoices. Amazing service!

Amir was clearly very knowledgeable and patient and dealt with my query in one call

Friendly voice and able to help straight away.

Superb! The help that Tim gave me was invaluable. I'd spent a couple of hours trying to solve a website ecommerce problem last night but Tim solved it in just 10 minutes today! I cant thank him enough.

I submitted a query via the portal yesterday afternoon which was promptly answered and completed by a reply email today.
A very successful experience

Really helpful and got me back into our account with ease.