Elavon U.S. Reviews 611

The contact I spoke with listened intently, understood what my concerns were with PCI, spoke ENGLISH and was aware of the frustrations caused by the PCI personnel and their poor directions and phone numbers to call to cancel the account. The contact I spoke with processed my request in less than 5 minutes! I was very impressed with their knowledge and abilities to help. Thank you for excellent customer service!!!
Regards,
Eric Zockoff
Ztek Engineering LLC
888-403-2505

My representative, Tamara, was absolutely outstanding. She patientlyassisted me in adding a merchant account to my dashboard and doing research as the first account she attempted to add had no transactions. She also assisted me with a refund issue in converge. She was kind, patient, and attentive to my concerns as I was having issues with reconciliation of my accounts. She is a 5 star employee. I would have hugged her if she was in person!

Robyn helped because she noticed there was a mistake with the way something I ordered was emailed to me when I was supposed to receive something from ups. Robyn also said she would be monitoring this issue so she could email me when action needed to be taken. Robyn was also very sweet, attentive and patient with me. How I wish everyone working within customer service was as kind and able to dissolve any issues. Thank you

The technician was very knowledgeable and answered all my questions. She did extensive search for me. Speach was very clear and so friendly to talk to.

Money account

More expensive god protection

Your accociate Zora was very knowledgable and provided a great service.

Raman

Robin in customer service is absolutely excellent. She shows genuine care for her customers. She is an asset to Elavon.

The young lady was pleasant, helpful and funny...
great phone call

Good job . And I need your service. Rhanks

Courteous and very helpful customer service.

I had been approached to change my credit card processor and wanted to understand the “Other Transaction” and “Other Fees”. I found out about non-qualified transaction fee, extra fee for monthly vs daily tie-out, $25 monthly online converge fee, $25 monthly PCI compliant/insurance/help fee, $10 doing business with us/account fee, and $21.20 monthly paper statement fee for 3 pages ($254.40 annually for 36 pages, $7 per page). Makes sense!
She answered truthfully every question I asked and I am grateful for that honesty. I appreciated her knowledge. Customer service is very lacking these days and she was not. She excelled. She is a keeper!!

Friendly and helpful customer service reps help the troubleshooting and fixes very smooth and easy. Valerie was great!

In every way, Valerie was exceptional.

The female technician are so helpful and patient.

Robin was kind, patient, and super helpful!

Valerie the Superhero
Valerie was very pleasant to speak with, and she did not hesitate to go above and beyond to get me some fairly extensive reports when I asked for them. I could tell that there was quite a bit of work involved, but Valerie maintained a pleasant and positive demeanor throughout the call.

5/5 stars.

Vaughan Ludwig
City of Anaheim

I called in for general knowledge questions that Valerie was able to answer quickly. She was very friendly and knowledgeable.

The lady I spoke with, Josie, was so helpful! I have been struggling to get a hold of my representative and really truly get anyone to help. She took all of the heat and really just helped me get resolution with such patience and kindness. She took the time to explain things and made sure I understood. She redeemed the many hard experiences with support and etc.

You gave amazing customer service. I don't remember the representative name but she was VERY patient with me and I really appreciated it. Thank you!