Elavon U.S. Reviews 611

All questions were answered in a polite manor.

Customer service was the best help I have experienced with helping me settle the batch.

I had to get a Sim Card for my Move 5000 terminal. When it arrived, I called for help to get it installed. All went well and I took it home with me to test it away from my store. Did not work. I called the following day and spent an hour and 6 minutes with Stephanie, who was very helpful and patient with me (without any success) until we somehow were cut off. I waited for a possible return call and when none came, I called again. This time I spoke with Angela and after Angela tried MANY times to get things working, she was finally able to get me up and running. I want to say that this young lady went far beyond being helpful as well as being extremely patient with the situation and especially with me personally. Angela must be congratulated on her customer service skills and her knowledge of the equipment. I would definitely recommend a GOLD STAR and if I could, a pay raise for this wonderful person. Sincerely, Bob Hargrove, Ideal Amusements Ltd. 506-636-2704

Tracy was so helpful and patient! She helped me solve an ongoing problem I've had for a week. 5 stars to her!!

Representative was professional and patient

Super helpful. Stayed with me on the phone until the ENTIRE process was completed.

Elavon representative, Patricia took the time to listen to our problem and then she explained in detail the options available to us to remedy the problem. I was very thankful for all of her help.

I had called in with a complex issue and was unsure if I was going to be able to have my questions sorted out with one call and without escalation.
The person I spoke to was immediately friendly and confident sounding which was a great start. As I explained the issue she was already hard at work on pulling up the notes on her side and as the call went on her clear confidence and knowledge quickly put me at ease that this is someone who was going to resolve my issue.

She is a model representative of the company and should be absolutely appreciated for her work.

Unfortunately, I do not remember her name, but would be happy to be contacted further to identify her.

Angela was fantastic. I’ve been self employed for over 40 years so I am NOT very good at computer stuff. She was an “Angel”.

Damien was very patient with me, & helpful & explained everything well to me, especially considering I was a bit crabby in the beginning. He was courteous & friendly, too. Truly made the call enjoyable. Thank you!

everything was Very good service
Thank You

My representative was extremely knowledgeable and helpful. All of my questions were answered thoroughly, and the issue was resolved to my satisfaction.

Been using them for more than a year for payment processing and the system works smoothly overall! When I've had issues, I can reach out and ask for help and the team is able to solve things.

Jessica in customer service was wonderful. A delight to talk with her! I hope Elavon recognizes her value to the company. (The company itself is questionable....)

The employee checked all possible resources to resolve my issue. It required more digging, and she was so patient and cleared understood the issue.

Kalan was patient and thorough with my currently unsolvable issue. We tried every aspect possible at this moment in time. I appreciate her utilizing her expertise to attempt to solve my problem.

the young lady i was lucky enough to work with was just GREAT! SHE KNEW WHAT SHE WAS DOING,TOOK HER TIME WITH ME, AND SHE GOT ME BACK ON TRACK,AND WORKING.SAVED MY DAY.

The representative was very helpful, friendly and patient explaining how my new system worked. She was awesome !!!

Minimal wait time, personable and very helpful representative, great experience!

Patricia was incredibly helpful! Great customer service!